They advertised a product (a high chair tray) in stock, then took my money, and emailed me saying they were out of stock, and I am still waiting for delivery 1 month later with no date of when it will be sent to me just apologies via email whenever I follow up. It's illegal in Australia to advertise that you have stock in order to make the sale, when in actual fact you don't have it. Very very poor site will not buy from them again. I have given them one more day to have it 'delivered' (they keep saying they are expecting delivery this/last week etc), and if it does;t come I've demanded a refund and will buy from some one who actually can honour their word. Waste of time.

Nothing is ever in stock but they don't tell you until after you have paid. Took 7 weeks to receive my last order. Terrible communication and customer service, I kept being told it was on its way. They never take responsibility. Avoid this site!

This company is useless and the people on the phones for online ordering are completely pathetic and should not have a job in customer service. It’s like talking to a 5 year old.
I will never use this company again. Absolutely idiotic

Since having good experiences in store, I've placed two online orders. Both times items have been out of stock (while not being listed as so). Two months later I've had to ask for a refund (After twice being told two to three weeks wait on two different products). The only updates on my purchases were after I'd enquire- days or weeks later, if at all. I had to ask for the items that WERE in stock to be sent. Baby gear doesn't have a long usage life, what a waste of time.

Service is slow, takes longer than what they quote to receive your products. I've asked them to stop sending me text messages but they keep doing it anyway! Company seems to care only about profit and not the customer experience.

Waited over 2 months for an item to be delivered. Items went on sale again to the public before mine were delivered. Once arrived parts were missing. Sourced missing parts myself as it just wasn’t worth the hassle of contacting them again.

No positive comments unfortunately. Plenty of baby shops out there for future purchases.

I ignored the reviews and ordered a cot and a pram. What a surprise. Both out of stock. Money was taken but no communication on when the cot would be available for pick up. I am now stressed and worried as my big ticket items are in doubt of being here on time. The store has not even received my order 1 week after an online order. You CANNOT get through to these people on the phone. I was just put on hold and then phone down. Shameful.

We purchased 3 items from the online store which was showing as in stock at the time. A day later we recieved an email stating 2 out of 3 items were out of stock and that we needed to wait 2 to 3 weeks, unacceptable! This company will sell you products that they undoubtedly know they have no stock of.

In the meantime, we missed out on a sale for the same items at a different store. We weren't offered a refund until we asked for it. Avoid this place!

ordered a cot was told it was no longer in stock had to wait 3 weeks. No probs “item” was shipped on the 26th of August! Awesome. 10 days went past and still nothing yet although it does state 2-5 business days in my area. I called them and they said the “cot” was sent back to these warehouse.
Makes me wonder if I hadn’t called or emailed if or when were they going to inform me it was sent back? Rather then have me wondering where the hell my purchase was.
Although at the end of it, i did receive a refund which I’m thankful for.

I purchased a stroller online. A later email informed me that there was no stock available and wait time was up to 3-4wks. Two months later and nothing. I was promised that I would be updated on my order. No call back or reply to my email. Rude sales staff could not care less. You should not be able to sell items that you do not have without any notice beforehand that there is no stock and NO ETA on wait time. Do not waste your time or money on this company.

My first shopping experience was great, so when it came to buying a second car seat I came straight back. How silly I was... despite the website saying the item was in stock I got an email saying they were out of stock and it would be another 2 to 3 weeks. I emailed and apparently stock should be in next week. Quite happy to charge my credit card but not deliver as promised. Should have paid the extra nine dollars and gone with Baby Bunting.

We spent a large amount of money on a 3 in one buggy purchase for what will be our first child. This was nearly 3 months ago. They told me it was out of stock after I'd ordered, that it'd be back 2-3 weeks later. This date came and went, and I keep chasing it up and it's still not in stock. At this rate I will not have it in time for our baby. No compensation or solution offered.