Fantastic customer service from Paul and the team at the Ballarat bbqs galore store. Our cordon Bleu bbq was missing a part, after contacting Paul the part was ordered and delivered to our door. A bid thankyou to Justin for coming out several times,

Bromic 2 burner gas cooker model DC200, used 4 times still looks new except it is pitted all over the top with tiny rust holes where salt water has splashed whilst cooking crabs. It was wiped off but the stainless steel is such POOR quality it may as well be raw metal. The raw metal is visible under the paper thin coating of stainless steel. We went back to Barbeques Galore MIDLAND where we bought it and was told if we wanted decent stainless steel it would cost around $2,500.00. RUBBISH. My large kitchen sink didn't even cost that much and is still perfect no matter how much salt it has seen. Dodgy product and couldn't care less staff attitude. BEWARE !!!

5 burner Turbo bought a few years back. Nor 100% ticked off learning that BBQ Galore changed their measurements which makes it impossible for me to source an upgrade/replacement!
6 or so years ago I bought a high end built in BBQ from them where the entire brick foundation was measured and tailored based on this unit.
Now I learned that they changed their standards making my foundation to small for "modern" BBQs (guess this would last another 3 years before they change again - !!!)
I simply cant tear this foundation down and start from scratch. So now what :(

Not happy .. purchased a bbq and asked prior to payment if it would be here before Christmas, I was guaranteed that it would be, I received a call today that the bbq had arrived but the rangehood would not be available until after Christmas but I could come in and pick up the bbq.. no offer of delivering the rangehood, poor service I won’t be cought again

We ordered an outdoor couch to be delivered the following weekend. After the delivery not arriving and waiting at home all day on a Saturday we were told there was an error and it would have to be delivered the next weekend. We weren’t offered a refund for the delivery service we paid for of any compensation for a mistake on their end. The delivery then came the following Saturday. Communication from the delivery men was terrible and their ability to use the trolley efficiently ridiculous and the amount of time they spent delivering the couch made me feel uncomfortable with them in my house.
Would not recommend.

I bought a top of the range BBQ. I was told 48 hrs supply time. I rang 5 days later and was told it wasn't in as yet. When I asked when it would be in I was told IF i find out I'll ring you. I asked if she could find out and once again I was told IF I find out I'll ring you. Maybe when it's time to pay the balance I'll say IF I find my credit card I'll pay.

i bought a twin grill ziggy 2 weeks ago and the lady serving me was really good and honest . Ive been really happy with it and today went back to the Osborne Park store to buy another for my mum as they had a 20% off sale. i told the lady what we wanted and that i had missed out on the sale. She said the discounted difference was $100 and i could get $100 worth of merchandise as a gift. Stoked . Ive talked another family member into buying one this Saturday and will be back to Osborne Park to purchase it.

Today I walked into Barbecues Galore Auburn store. I was approached by MJ who was extremely knowledgeable, courteous, patient and most helpful well beyond any customer service I have received from any other shop.
Thanks MJ. Appreciate the service you gave me. You made a a very happy customer of your store.

The smoker is really great, wish I had bought a bigger one for parties, use it all the time for cooking day to day and the staff in the shop were really enthusiastic and helpful

We bought a ziggy. Salesman was excellent and knew what he was talking about. We love our Ziggy, it's so versatile and easy to use and clean

We had a fantastic experience buying our new BBQ, the Salesman was eager, knowledgeable, not pushy & listened to our needs! We love our new BBQ - Thanks to BBQ's Galore in Narre Warren, especially to Keegan!

I was researching Komado and went in to ask a few questions about the bbq. An hour later I walked out with a Traeger Pro 34 and 3 bags of pellets. I dont usually buy on impulse but I found the customer service outstanding and to be able to compare and contrast different bbqs really helps. In the end I decided I wanted a smoker without having to babysit the fire and that is why I went witht he Traeger and not the Komado Joe. The only gripe I have is that they never seem to include the pellets in any sales. But that being said everything else was a good experience.