I work in this industry i'm an account executive customers are meant to be the heart of any business without customers there is know company. So making sure they are looked after should in my eyes & always be at front of mind.
I Waited for service for 30 minutes not one person came to see if i needed help. I was there to purses some accessories for my BBQ. This is not acceptable as part of management with a large company and supporting our stores . if BBQ Galore is wanting to move forward this issue needs to be addressed because there are plenty of competitors ready and willing to take your customers.

Good service by staff that know their product. Reasonably priced stock and a good range. I would recommend the Lake Haven store to anyone.

We had exceptional service from Brad at the HomeBase Jindalee store last weekend. Friendly, competent, knowledgeable and happy to go the extra mile in looking up records. This is the sort of stuff that brings customers back.

Bought a Ziegler and Brown BBQ and had trouble assembling it, took it back to the Morley Store and they put it together for me. Thank you so much Stuart for your help, would definitely recommend this store.

On 25 June 2018, I ordered and paid for an item. After a week it still has not arrived at my local store, and they have no idea where it is or when it is expected to arrive.
Calls to enquiries go unanswered...just a recorded message to leave a message.

Went to Barbeque Galores Frankston branch to have 2 x 9 kg bottles filled great friendly service, trolleyed them to the car after filling, and the best price $19.95 for 9kg fill, vastly better price than other just change over places, and as previously found more gas for your buck, not forgetting quick service, well worth recommending.

Waiting over 4 months to resolve a warranty issue. The claim has been approved but the replacement items have not been delivered 4 months later despite many phone calls. The can’t even give me an expected delivery date. I keep getting told they are moving from one warehouse to another hence the delay. This is not good enough!!

Went to buy a bbq. Our neighbour had bought a beef master and a accessories package for a total of $850. We went to Taylor’s Lakes store to get same but they would not do that price for us. Said they couldn’t. What a joke...

The service and options are amazing.
l bought exactly what l wanted, for a great price.
Very pleased with my decision.

I went into Barbeques Galore just for a look. The staff promptly came over and asked how they could be of assistance. I explained that I was just browsing and they engaged in conversation about the things I liked and what things I enjoy. They showed me a Cube coffee table that lights up and changed colours . They were so helpful and sorted out a payment plan for me so I could get my product as quick as possible.

Went to BBQ galore in Bendigo got an awesome BBQ kitchen at a good price, put it all together and it looked just like the brochure. Yippy

Be careful paying for products that aren’t in stock!
I was promised a bbq two months ago and I’m still waiting. They said it would be a week, DEFINITELY within 2 weeks. Apparently it’s the suppliers fault and not theirs so just too bad for me. Nobody proactively called when there were issues so I’ve been following it up for months and have missed most of summer without it. After 1.5 months waiting I was offered a refund and a $50 “goodwill voucher”, because it’s not their fault but just a gesture of goodwill. Jokers!

We bought a Ziegler &a Brown 3 grill BBQ from the Capalaba store, the BBQ works OK but the trolley keeps on loosing a wheel when we move it. We approached the store and was told ( very unpleasantly) to contact Z&B so they could fix the issue within 3 days, we wrote to them 3 times with no answer, so we contacted the customer service where we had to fill out a form wanted a serial No, which is so small we couldn't read it, received confirmation that the email had been received, but still no answer.
So much for customer service on both sides!!!!. Would I recommend BBQ galore Capalaba after this, you be the judge!!!!