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Nort3lPerth
- 3 reviews
- 2 likes
- Verified customer
Where is the customer service? Don't go to the Morley store.
I had already decided on my barbecue before heading to the Barbeques Galore MORLEY store to have a look in person. Firstly it took over 25 minutes for someone to approach me. Yes a couple of workers were serving other customers but there was a lady (manager) and another worker just standing around chatting. I paid an initial deposit for my bbq with pick up the following week (no issues there). I noted that there was a sign on my bbq that said a free cook book with every ziegler purchased. The following week I came in to collect my bbq and was t...Read more
old that I must have imagined the free book because there was no sign there last week. I hate asking for freebies but whilst I was in the store the previous week I overheard a worker gifting another customer free cleaning products and other miscellaneous items and they bought a bbq much cheaper than mine! I wasn't going to argue over a $30 book, but if a customer spends over $800 in store (bbq and accessories) it would have been nice for them to be offer the cookbook which really would have cost the store next to nothing. Very disappointed and would not recommend the Morley store.Similar opinion? Write a review on ieatwords.com.au!
SaraCanberra
Poor service and delivery
Can not recommend barbecues galore at majura Park in Canberra. Despite receiving different information about the same product at an interstate store, the majura staff member wouldn’t go out of his way to verify rather giving me vague statements about potential reasons why the other store had different information on the same product. All a bit too hard I think. I went back to the original store who again gave me other details and indicated the majura staff didn’t know his/their product. Booked delivery for morning - no show by 11.45am. Staff wo...Read more
uld get driver to call me I was told. An hour later still no delivery and no phone call. My second phone call to majura Park store resulted in lots of not our responsibility comments - we’re waiting for the driver to call back, we contract out, we request a time but can’t control it. Seriously - that’s as good as you can do??? what’s the point of booking a time if you can’t commit to it. What a waste of my time. Will not deal with again.Similar opinion? Write a review on ieatwords.com.au!
TH88Sydney, NSW
- 14 reviews
Coffs Harbour store 10/10
Wonderful staff who are helpful, knowledgeable and in the true Christmas spirit! We went in for a BBQ which they did not stock. The very helpful and informative gentleman showed us their comparison and gave us the best price he could offer and pointed us in the direction of his nearest competitor. He knew his deal was too good to be beaten and that we would be back, he wasn't afraid of us getting a 2nd opinion because he had confidence in his product and price! Needless to say, we made the purchase of the Ziggy BBQ, were given a promo pack, free gas bottle and a further discount on the package! The staff in this store know their products back to front... they are family oriented people and really caring. Not just sleazy salesmen!
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Honest jMandurah
- 2 reviews
- 1 like
Don’t get a wood burner from these guys
Had problems from initial fitting of wood burner... few months passed and now the noise is unbearable and disturbing sleep, no after sales service and if you have any problems they will not assist or offer any help !
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Excellent customer service and price
We bought a Ziggy today (Boxing Day Sale) from Barbecues Galore Moore Park Supa Centre (Sydney) and had excellent customer service from Joel, Luke and Karan.
We had a lot of questions but they were very patient with answering and understanding our needs. We weren't pressured into buying either, they allowed us to return later in the day to buy after considering the options and the package/price.
They were very generous in some inclusions we weren't expecting and the price was excellent.
Thank you!
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Stay away from Ziegler and Brown bbqs
Extremely disappointed in the Ziegler and brown bbq I purchased. For the money you spent you would think the hood would have lasted 6 months when it’s under cover. Tried getting help from bbq galore but they will not respond or help.
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JasonGold Coast Australia
- 2 reviews
- 6 likes
Bbq galore review bought a Ziegler and brown bbq
The sevice st Bbq galore was very good! I’ve been there many times. The dissapointment is they sell a brand of Bbq called Ziegler and brown. I bought their top of the range Bbq, and it’s no good at all, see my Ziegler and brown turbo elite review. Staff were very helpful, at the two stores Bundall and Tweed Heads I visited. I called customer service and they were very helpful too! The $1799 state of the art Bbq they sell is junk. That’s the only dissapointment. Surprisingly bbq galore also sell outdoor furniture that looks great and prices on these seemed very good. I really liked one of their outdoor settings. I will consider buying it in the future.
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LedzepWaterford
Deliver problems and lake of service Helensvale store
Arrange delivery of Concreat table for Friday so paid by visa Thursday at noon and was assured by staff Eric but as end of Friday came and no delivery rang Eric again and was told all goods need to be paid 2 days before delivery ? ( a visa ) . So was arranged to be delivered Tuesday morning but still no delivery, so rang Eric again mid afternoon and told delivery was on way and we were only delivery. The distance is about 25 min but at 5.15 pm still no delivery, so rang again and informed Eric we had to go to function which was 5 min away and...Read more
gave him my Mobil so I could open gate . Got home and found message on my wife phone @ 6 pm they could not contact us? Finally delivered next afternoon and found table way very heavy and was a effort to assemble ( we were not advised table would not be assembled) rated 1 star only because no star was available ! Never deal with barbecue galor again !!Similar opinion? Write a review on ieatwords.com.au!
DisappointedBrisbane
- 2 reviews
- 5 likes
Think twice
Bought a Ziggy BBQ (portable single burner) 5 months ago, used it first time after 2 months. Tried to get best value while travelling but mostly disappointed. Won't get hot unless hood closed most of time. OK for grilling, useless for anything else including cooking anything in a pot that can't fit under hood, Very hard to clean around base of burner and impossible to clean most of inside of hood, so last night's cooking smells are tonight's flavour. Seal ring on grease cup slips off while cleaning and really difficult to refit. Took back to pl...Read more
ace of purchase (Capalaba) for refund but 5 year warranty is trash, and no offer of assistance to rectify any problems, despite promotional signage around store. If you buy one, make sure you test it fully within 2 weeks because that is the only warranty period they might recognise. 'Fit for Purpose' seems to be beyond their sales ethos. A good business would at least value feedback on their products but this store was immediately on the defensive and showed no willingness to listen to or rectify any concerns. I had looked at the product on three occasions before deciding on purchase. Staff were more than helpful to that point. I will never consider another purchase from BBQ Galore.Similar opinion? Write a review on ieatwords.com.au!
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winky420Greater Melbourne (Metropolitan), VIC
- 4 reviews
- 4 likes
What do you sell if you don't sell bbqs?
For a place that is constantly out of stock I find it odd that you have a policy of not selling floor stock. Is the floor stock just there to advertise things you don't have?
And your suggestion? Try the Hoppers Crossing store, 40kms away, as they may have it. Instead of selling me the one you have right there!
The most useless chain with minimal range of cheap (not price) products that they don't even have in stock anyways.
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AnnaPerth
- Verified customer
Barbeques Galore Rockingham - shocking!!
We brought an apparent 'top of the range' fireplace in March, in August the fan was making ticking noises, took 4 weeks to actually get someone out to have a look at it, when they did the fan was burnt out apparently and they had to drill out the screws- I've rang them to see whats happening, they have the new fan in store (this was two weeks ago) and still no one has come to fix it.... this is now 6 weeks since first enquiring about the issue - this is a joke... Unfortunately I will never ever recommend BBQ Galore Rockingham to anyone and won't be recommending their products either - you spend $4000 on a fireplace you don't expect it to break 4months later.
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SarahPerth
- 2 reviews
- 1 like
- Verified customer
Worst customer service at Rockingham
The staff I delt with were so rude I couldn't believe it! I actually regretted handing my money over and won't be shopping there again. Especially the brunette girl (she wasn't wearing her name badge so I couldn't get her name)
She was actually snappy with me for no reason. I was horrified. One of the other staff members (who was absolutely lovely) actually apologised profusely for her behaviour. She was so embarrassed. That lady was the stores saving grace.
I suggest you employ more people like her- that actually want to be at work.
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dericksydney
- 2 reviews
Outdoor furniture looks OK but a little flimsy
I purchased an outdoor dining set from our local BBQS galore. It looked great and sturdy enough on display however I did not like the fact that it was flat packed and requiring a lot of assembly. It took a few a hours overall as some bits and pieces did not lock in properly and a screw was missing. This compromised the quality of the set, although I'm not entirely satisfied with the quality it was cheap enough and took too long to put together for me to care anymore. It does look good and fits the space well. I have some heavy friends and wouldn't be comfortable to have them sit out on the balcony on this set. If you are looking for something sturdy I wouldn't recommend anything flat packed from my experience.
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Kathy
- 2 reviews
- 1 like
Incorrect information
We bought a Goldair 2400 W Outdoor Radiant heater from the Kawana store. The brochure advertises a coverage of 17 to 25 sq metres. Unfortunately this is gross exaggeration as our heater barely covers 4 sq metres effectively on a cold evening.
We rang the store and were told they would investigate with their Southern HQ and that was the last we heard!
Don't waste your money on this product as it does perform as advertised.
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Don't ever buy any product from BBQ Galore...
I paid a deposit for a part for a bbq for my husband's birthday... At the time I told the salesman that I needed this asap as this was meant to be a surprise. I was so happy I finally found the right gift. So they had no hesitation in taking deposit from my bank account upon a guaranteed delivery the next day which failed to eventuate. No delivery date is forecast after when it is in stock at the warehouse. Why??? I was told these things take time to get from one side of the warehouse to the other and this item was a very light product. Unfortu...Read more
nately we did purchase a bbq from them and upon installation they had delivered the wrong connection. We are still waiting??? Alarm bells are ringing. Would I ever purchase there again never...Hence the reason most of my purchases are online...Why waste your time going to stores. But time was my enemy... A big lesson has been learnt.Similar opinion? Write a review on ieatwords.com.au!
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Outstanding service
23-6-2017
To the good people at Barbeques Galore:
I would like to compliment the staff at your Morley branch, I very much wish I had gone to this shop before I had bought a Big Green Egg, there is no doubt I would have come home with a Kamado Joe.
The staff at your Morley store it seems cannot do enough to make a visit to the shop a happy occasion, they have gone out of their way and travelled that extra yard to help with any enquiry and with whatever product I have purchased, they apparently believe in good, old-fashioned service.
I ...Read more
recently had to use a warranty on the Maverick Wireless Thermometer which unfortunately stopped working within the warranty period. I was pleasantly surprised how quickly a young man by the name off Steve arranged for a replacement. His friendly and helpful manner along with his humour is a winner, something that will ensure Morley will be my first port of call for my Barbeque requirementsSimilar opinion? Write a review on ieatwords.com.au!
Manipulation
Barbecues Galore manipulate the market, they price fix on barbecues. They are noncompetitive and won't negotiate a better deal. I'm guessing they dropped out of the Webber range because they couldn't get a mark up margin to their desired level of profit. Their Zizzler Brown brand is their own brand & is non competitive, between stores they won't negotiate offers or reduce prices. Currently they have a marketing campaign offering "Mid Year Deals" .. at Xmas time they also offer end of year year "deals" BUT their deals never include a reduction to their Ziggler Brown products. It's about time people stood their ground & boycotted Barbecues Galore until their "Sales" items include all their range of products
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JasonSydney, NSW
- 8 reviews
- Verified customer
Buy Big Ticket Items At Your Own Risk
I bought a Kamado Big Joe for $2000 and the springs that hold the lid up has failed so I thought I'll buy new springs as warranty will more than likely be a pain. Mind you Kamado give a 5 year warranty on all metal parts. The person in the store could not find the part on the system I would have to leave my name and number and wait for someone to ring. I left the store disappointed. I'm having trouble buying the part so why not go through warranty. Followed the warranty claim did not hear anything, rang they said I'm on the system and someone w...Read more
ill be in contact to organise a date and time to replace the faulty part, I haven't heard anything else for well over a month. Customer service is zero. I contacted Kamado Joe they don't want to know you. Also I noticed on their website they have reviews for most products and I like to read reviews before I buy a product so I thought I will add my review about the Kamado Big Joe. I think they screen the reviews and if there are any negativity they won't display. My review was very honest and I gave the Kamado a 3/5 stars but it never made it to their reviews page where the other 2 reviews are all 5 stars. So I don't rely on their reviews. I think of BBQ'S Galore as a public toilet, you don't go out of your way to use them but only if you're desperate. I wouldn't buy big ticket items again, but with this brand of Kamado there wasn't much of a choice. Keep BBQ's Galore for purchasing charcoal and plastic cups even a little expensive but if you're desperate what are you going to do. I will only buy items from them that if they break, I'm happy to throw them in the bin. Remember I was willing to purchase the faulty parts before going through warranty. Good Luck.Similar opinion? Write a review on ieatwords.com.au!
VonnieCentral Coast
- 4 reviews
Good, but...
We recently bought 2 garden seating sets from barbeques galore. The furniture was really nice. At an extra cost, you can have the furniture assembled. The man and woman who came to do ours, were from Erina store on Central coast. They were pleasant and efficient. Very nice to deal with. They did a great job assembling the complicated pieces together.
It would be really great if stores like this took the packaging. For what they charge, you would think it would be included. Otherwise, nice products, nice staff. Quick delivery and drama free service.
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John C
- 14 reviews
- 15 likes
Never again.
Drove 80 klms. from Lithgow to Penrith to buy a Weber from Barbecues Galore to be told that they don't stock Weber any more. Yet their website still advertises that they do.
2 comments
They don't carry the kettle at Penrith which is all I cared about . But I found a Weber dealer around the corner from Barbecues Galore who gave me a better deal that I could have hoped for .
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Questions & Answers
Gayasked
Are cushions available to buy for a Vase Setting??
Tinoasked
Does anyone have any experience with the connoisseur 4 burner bbq from Bbq Galore? Any advice? I cant find much information online on it.
1 answer
Connoisseur dies not produce enough heat to sesr steak properly. BBQ Galore not interested in fixing the problem. Currently with NSW Consumer Affairs.
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Barbeques G.Barbeques Galore
Hi John, unfortunately, only selected Barbeques Galore stores carry the Weber Q range. We are fans of the Weber Qs, however we have noticed a growth in popularity with the Ziggys. You can find a full ... Read more
comparison with the top portable barbeque brands here: https://goo.gl/CiZCw4