Very good service from Barefoot - quick and friendly. Unfortunately ADSL speed was very slow due to the local connection and internal house wiring :(( Have to cancel because of this, but I'd still recommend Barefoot!

Quick Internet. Always friendly service and they are Australian on the phone. Payment is direct debit from your bank which I enjoy because I don't have to worry about paying a paper bill. Never had a problem. Been with them for 12 months. I stream Netflix with no issues.

The connection is very reliable.
Yes we experienced dropouts, thought it was the connection, just about to reset the modem, when got a text notification from Barefoot.
I really appreciated the notification, when dropouts and when recrified.

I have been with Barefoot now for over 12 months and have had no issues with them. I am a long way from Sydney.

The only issues I had was Telstra dropouts and my VPN service.

Barefoot did not give up easily and was able to pinpoint the problem being the VPN. Trial and error in the past 12 months but only on my end.

Barefoot has been rock solid.

Highly recommended.

Occasional dropouts, difficulty with simultaneous multiple device use, overall slow service. This is however my experience of about 5 ISPs at all price points in Cable, ADSL and NBN. We are so far behind the rest of the world.

Barefoot is a reliable service that has good communication skills, however, existing members/loyal customers aren't able to change their plans easily, and are not rewarded with the same value as what new sign-ups are, which is disappointing. It would be lovely if we were acknowledged for our commitment to the company.

Reliable Connection very few dropouts. When we ordered the connection our phone line was inactive. Barefoot had to get Telstra to repair line which was done quickly with no fuss. Download speed is about 17mb/s and upload 0.8mb/s which is not fast but seems to handle youtube streaming OK. We are about 1km from exchange on old copper phone line. In no hurry to get NBN FTTN, considering the distance of copper I wouldn't expect it to perform any better.

Our internet was only active 10 days after barefoot told us that the internet was active.
We attempted three times to get some sort of deduction or compensation back. Every time we spoke to someone on the phone we have been told that they will double check and get back to us. Unfortunately nothing ever happened.

I would give more stars but based on my above mentioned experience and also based on the slow internet we are having, we can't give any more then 2 stars.

No Issues with the service fast replys to any inquires & connection is very reliable and have not had any dropouts

Currently have ADSL with Barefoot, the whole joining up and activation experience was just first class. Modem arrived extremely quickly and they smashed there estimated activation date outta the park by about 1week or more.
Been feeling disillusioned dealing with the telco's (namely Telstra) of late and this experience has restored my faith in the industry. Cannot speak high enough about the Barefoot team excellent and straight forward no nonsense service.

Cannot wait until our mobile Telstra plans have expired to switch those over to Barefoot also!!

Our current ADSL is performing super well - stable & fast. So good that we hesitate to migrate to NBN, we may not have the same quality line but, 2nd thought, we can trust Barefoot Telecom can deliver good and reliable NBN service as well. Thanks

I have to restart the modem often, ADSL2 normally download is around 9-10.5 mbps but can get low as 1.3mbps that's when have to restart modem, Upload is always very slow lucky to 1.5mbps

The connection is completely reliable. During my 1 year of usage, there have never been any dropouts. The speed is consistent without any ping spike or interruptions. 10/10 recommended.

No issues encountered so far. Upstream is quite slow but it was expected since it is only 1mbps. Hoping for the availability of the NBN connection in our area soon. So that we can upgrade our existing ADSL connection to a much faster connection.

Clear speaking, friendly, get back to me when they say they will. The only drawback would be that they have to go through Telstra and the NBN exchange regarding any work that may need to be done and this delays everything. I honestly feel if Barefoot had immediate access to these services the wait time would be halved.
The only connection issues are associated with Telstra and the NBN unable to provide me with a stable connection. I’m happy that Barefoot will deal with them so I don’t have to.

Connection is reliable with no issues, despite being on the edge of the exchange. When we did have connection issues the staff were helpful in disgnosing and helping get them fixed, and quickly let us know if any outages occur in the area.

Connection is pretty reliable, only occasional dropouts (almost NIL).
I've been with them since July 2017 and am pretty happy.

i have not had any problems with my service i am happy so far and so is the rest of the family

Congrats to the Barefoot team. We recently moved house and decided to switch from TPG to Barefoot. Excellent customer service, if you can't speak to an operator when you call, they take your name and number and ring you back! Promptly! The call centre is in Australia and they speak Australian English! They gave us accurate and timely updates on how our new connection was proceeding and we were connected days before we thought we would be. Excellent connection too (ADSL)...no Broadband in our suburb yet but we will stay with Barefoot when it becomes available. Highly recommended :)