Have been waiting for the ADSL connection to be activated for nearly 20 days now and they are just inordinately prolonging the waiting period. Furthermore, despite paying 149 dollars for the internet order, I keep getting messages stating that the payment was declined. When this was pointed out to a customer care representative, their initial response was: 'So what's wrong with that message?'. After realizing their mistake, they could only offer the following explanation: 'The messages were generated by the system by mistake! Just ignore them'!. How PATHETIC!

Only after signing up do you find out you have to pay a connection fee of $168 is the phone line is not already connected. Also it is Telstra connection.

Have had no issues with Barefoot since I signed up. Very happy with the better speed im getting now compared to my old provider. (ADSL 2)

Barefoot service highly recommended!!! They have been very proffessional at handling all sorts of customer support coz im a fuzzy customer and they always helped me at all times!! They did not even charge me for the late payments because i have been unemployed and its a huge deal !!! Most polite and priffessional customer service ever seen in my life!! What can i say please dnt spend money on big brands coz they have asian customer service and they treat customers well not very nicely!! Please move to Barefoot asap if ur stuck with a useless service provider! Huge thank u for Barefoot for being helpful! Also its more convienient if ur open all 7days too just my point of view. Thank u again !!

Read some reviews and sounded good so phoned and received fantastic telephone service right from beginning to when my ADSL connection was switched on..constant updates and only took 3 business days! Rang support and got fast and efficient friendly man who was patient and very knowledgeable!

Spent many years with Sloptus being given the run around on the phone.What a pleasure it now is to ring and within a minute talk to someone who doesn't put me through to dept after dept. great service and will definitely be staying with this.

Experienced constant service dropouts (there were entire days when the connection wouldn’t stay up any longer than 5 mins) and extremely slow connection speeds of less than 5 Mbps down on ADSL2+, made the service totally unusable.
Called support and was told to try a different modem and get the phone line checked, even though I explained that I had a fast and reliable service at the same premise with a previous service provider. I had no choice but to switch to another service provider who can actually provide a fast, reliable and usable internet service. Very disappointed with Barefoot.

The customer service at Barefoot is beyond impressive, they are always happy to speak with you and sort out any issues that may arise. ADSL2+ speed is slow BUT that is a Telstra issue as Telstra own the infrastructure for my address, but that's another review haha. I have spoken with John, Adrian and a few others and their service skills are impressive, I am treated like a human when I call Barefoot, that's why they are so great

I changed from TPG to Barefoot and they have been excellent. The connection is good and their support team is very friendly and helpful. When you call them you don't have to wait for someone to take your call, you simply leave a message and they always call back very quick after. One of the best thing was that there wasn't any setup fee and no locked in contract. And lastly, "Barefoot Telecom" is a cool name :-)

Signed up using compare broadband (never use that site they are dodgy as.)
STUNNED when I was unable to access my usual frequented website. Support n tech teams have spend 6 weeks exhausting them self and the stupid website had Te issue. Not even mate. But they went ABOVE AND BEYOND BLUE in attempting to fix this issue.

It's nice to tell someone an issue and they UNDERSTAND YOU and then come back with useful responses I can also understand.

Nothing but praise

Asdl. Steams Netflix without buffers!

I signed up for ADSL2, first 48 hours had 300ms ping to google and internet dropped out every few minutes, had 16mbps down for the first 2 weeks. Have had 7mbps sync for the last week, barefoot requested multiple speedtests and then told me my service is meant to be adsl1, so there's no issue. Haha, are you guys serious? Don't believe all of the fake reviews here either. I'm a real person and barefoot telecom suck, don't waste your money. Bad service, bad products. I even have a confirmation email stating I signed up for adsl2 from barefoot.

After having bad experience trying to get connected, finally we contacted Barefoot Telecom - fast, efficient and super friendly. We got a contract in October and we are enjoying it since. Anytime we have enquiry or question they are quick to respond. The speed is good, and the connection is reliable. Really happy!

You talk to an Australian not someone calling themselves Blue and sounding clearly not from Australia and offering a package telstra couldn't match thumbs up Barefoot

I was connected in just over a week. Great tech support & great prices. Very happy I chose barefoot over others!