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Reviews

4.5

364 reviews
5
(285)
4
(42)
3
(6)
2
(8)
1
(23)
  • Value for Money
    4.4 (87)
  • Transparency
    4.4 (80)
  • Customer Service
    4.6 (86)
  • Adequate Speeds Yes (88%) · No (12%)
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  • NBN
  • Verified customer

Fantastic support without waiting for hours on a phone!

published

Connection has been very stable for 2 years. When I had one recent issue (related to modem) it was solved over the phone within 15 minutes. Almost unbelievable in these times.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Conrad Beckett

Conrad BeckettSydney, NSW

Best telecom provider I have experienced.

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Jane Perth WA

Jane Perth WAPerth, WA

Exemplary customer service!!

published

Exemplary customer service & great internet service. Big thanks to Tony who patiently walked me through my reconnection at my new house. For two years I have been a Mate customer & will not be leaving any time soon!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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costak

costak

  • 2 reviews

Not bad but not great

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Maxdax

MaxdaxSydney, NSW

  • 2 reviews

Great service and Speeds

published

My experience with Barefoot has been nothing but exceptional and coming from Hellstra it was such a welcome relief. I couldn't believe my eye when I sent them an enquiry about my billing and I had a response back from them in under 5 minutes, resolving the concern. The other bonus being the speeds are always good and I'm getting 55/23 on NBN HFC in Sydney, northern beaches. Can't be happier!

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
David Diaz

David DiazSydney Surrounds, NSW

Great service and speed!

published

I have had NBN 100 with them in two different addresses and states (NSW and NT) and the connection has never failed me. Always fast, never dropped.
Their costumer service Is fantastic, really friendly!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Brendon

BrendonPerth, WA

Great Internet, better support!

published

We have been with Barefoot for over 2 years now and their NBN is a very reliable connection and we have never experienced a dropout. Conversion to a new address was seamless and their customer support is second to none. I have recommended Barefoot to many people who cant thank me enough after they experienced many frustrating experiences with other providers.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Phebe

PhebePerth, WA

Great product with Aussie support

published

I joined Barefoot as it was the cheapest for what I needed at the time. I found it to be easy to set up using a modem I bought myself at a local store and it was also easy to cancel when the time came. The speed was slightly above the advertised 'typical busy speed' and I didn't have any issues with it dropping out. The best part is the support call staff are caring and patient people who are easy to understand (they are in Australia!).

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Laurissa F.

Laurissa F.Perth, WA

Great product and awesome service

published

I have been with Barefoot over 12 months now and have never regretted my decision. I get great internet and excellent phone service on the occasions I have had to call them regarding minor billing and modem issues. They have knowledgeable and professional service staff who respond quickly, are helpful and easy to converse with. I happily recommend them to friends!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Christian Kent

Christian KentSydney Surrounds, NSW

Sweet spot of service, performance and price

published

The people who answer the phone, fix the problem. This is my favourite no-frills ISP and yet you also get excellent phone and web chat support when you want it.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJuly 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Amber

Amber

  • 2 reviews

Awesome and easy!

published

Had previously been with an internet provider that caused me a lot of drama. I needed to switch to nbn, so thought I’d change providers too. When I contacted Barefoot, they were so helpful, efficient and easy to deal with. They set it all up with no dramas, sent the technicians out to connect the nbn and it was up and working immediately. Service so far has been fast and consistent!

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Almost perfect

published

Signed up for the 100/20 NBN plan. Generally speaking it's great and provides better connection then the previous service providers used at this address but have yet to check consistency of advertised line speeds with those actually received. Customer service team have also been far more pleasant to communicate with then providers used in the past.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Ivan

IvanSydney, NSW

Barefoot is very good

published

A problem that occurred was immediately and professionally solved. And I have a perfect streaming with the promised MB speed. Even with multiple users in action the same time. So I am happy and that since more than three years.

Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateOctober 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Barefoot NBN review.

published

Internet works fine and support is good. The lack of an smtp server for email clients is a royal pain in the neck. Effectively forces people on to web based email. This is not always desirable. The bundled mobile phones and landline are good value

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateDecember 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Glenn Mccorquodale
Glenn Mccorquodale

I'll try that. Unfortunately, your support staff did not suggest this and instead told me use a web based mail service. No good to me as I have my own domain name.

Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Paul Full

Paul FullRichmond-Tweed, NSW

Transition from ADSL went smoothly. 50 package gives me around 43 mbts.

published

50 package gives me around 43 mbps. Streaming is flawless. It all depends on the area.
Considering that Australia has gone from 56th to 62nd place in the world for internet speed.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2020
Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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Vern Roberts

Vern RobertsMetropolitan Adelaide, SA

My thanks to them

published

I've been with Barefoot for over a year with my ADSL2. Finally NBN has been connected to my house.
Being 90 years old I wasn't looking forward to having to go through the process of setting up the modem.
Barefoot Technician Tony guided me through the process and had had lots of patience. My download speeds are up to four times faster over 11 mbps out of 12 mbps purchased.
An Australian company that's a pleasure to deal with.
Vern Roberts. Adelaide.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Happy enough

published

Good phone support, never had any dramas connecting, a few drop outs here and there but for a bush town pretty happy. There maybe cheaper options but was happy with no lock in contracts.
Only negative I can think of is when changing address, if you're paid up for the month and move early in the month you have to start a new payment from when you move, so you might pay 2 months worth in for example 5 weeks. Have had to do it twice and a little dirty about it...

Connection TypeFTTN (Fibre to the Node)
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

mitch

mitchGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Absolutely absurd customer "service" despite them failing to provide broadband for over 3 weeks without contact

published

My god. Barefoot telecom is woeful. Be very careful considering to use them. They do not care about their customers AT ALL. If it wasn't my connection not working, it was spam marketing from them or outages.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Dissappointed

DissappointedPerth

  • 3 reviews
  • NBN
  • Verified customer

Wireless NBN ? Not so good

published
Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Robert Iasky

Robert IaskyPerth, WA

  • 3 reviews

Great NBN & mobile service

published

I a NBN12 & NBN Plan (50, I think?) in 2 different houses and have not had significant dropouts. The service has been excellent and support is also good, especially because I get to speak to Australians. The mobile reception is also really good. The only minor issue is that I look forward when international roaming is available.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateNovember 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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