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Conrad BeckettSydney, NSW
- NBN 100 (Ultra)
- Verified customer
Best telecom provider I have experienced.
I have previously had NBN from four other companies. Since then I have stayed with Barefoot at three separate addresses.
The difference is the speed at which everything is set up, customer service you receive and the speed during periods of off peak/peak usage.
With other telecom providers my installation ranged from 1-4 weeks. The longest installation took 2 days with Barefoot after an internal optic cable was severed in our apartment building and an NBN contractor had to come out to replace the cable.
The customer service I have received f...Read more
rom Barefoot has been flawless. With other telcos they do not care about you. I cannot stress how little they care, I have had the pleasure of escalating to the relevant ombudsman which resulted in compensation due to our lost business from a failure to provide a service I was paying for. After being on the phone for literally hours at a time (on many separate occasions) being bounced between the sales team, to the technical team, back to the sales team, back to the technical team - I just got transferred from the sales team don't transfer me back to, back to the sales team, sorry what you think is a problem isn't a problem - Great thanks for your help. Meanwhile with Barefoot every query, every concern has been addressed and nine times out of ten they have contacted me before I have noticed anything to let me know I will be experiencing problems while the service is rectified as the NBN network has issues. Before Barefoot I lived a lie and chose to believe that 60% of my advertised speed was reasonable. When my speed dropped to 10% of the advertised speed I believed that was the network under strain and this was reasonable. If you are not able to achieve at least 80% of your advertised speed at any point during the day this is because your telecom provider is terrible. It is not the network under strain - Change your telecom provider!1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
costak
- 2 reviews
- NBN 100 (Ultra)
- Verified customer
Not bad but not great
I joined Barefoot when none of the other big companies could provide ADSL at my house in western Sydney. I couldn't fault their internet and local phone service. It was great.
Moving to the NBN has been somewhat disappointing. When it's working, it's good. But there are numerous dropouts every single day.
Hard to know if it's because of Barefoot itself or the NBN or because how it gets delivered (FTTN). Some of these are beyond their control. So, I don't want to seem too harsh towards Barefoot.
I'd like to add that the Barefoot service te...Read more
am have always been helpful and friendly. Definitely can't fault them in this regard. So, overall my feelings are mixed. The NBN as a whole has issues, and I'm certain this plays a part in my average service. Hopefully, it'll all get sorted in the future.1 comment
Rebecca J.Barefoot Telecom
Hi costak,
Thanks for taking the time to leave us your review.... Read more
Have you been in touch with our support team regarding the dropouts? If these are constant, then there is likely an issue we can help resolve. We definitely recommend getting in touch so we can log a case with nbn to fix this. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
David DiazSydney Surrounds, NSW
- NBN 100 (Ultra)
- Verified customer
Great service and speed!
I have had NBN 100 with them in two different addresses and states (NSW and NT) and the connection has never failed me. Always fast, never dropped.
Their costumer service Is fantastic, really friendly!
1 comment
Rebecca J.Barefoot Telecom
Hi David,
Glad to hear, thanks for the review!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom NBN 100 (Ultra) compares to other Internet Service Providers
Know better, choose better.
Amber
- 2 reviews
- NBN 100 (Ultra)
- Verified customer
Awesome and easy!
Had previously been with an internet provider that caused me a lot of drama. I needed to switch to nbn, so thought I’d change providers too. When I contacted Barefoot, they were so helpful, efficient and easy to deal with. They set it all up with no dramas, sent the technicians out to connect the nbn and it was up and working immediately. Service so far has been fast and consistent!
1 comment
Rebecca J.Barefoot Telecom
Hi Amber,
Happy to hear we have been easy to deal with and your nbn was connected without any issues!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
Almost perfect
Signed up for the 100/20 NBN plan. Generally speaking it's great and provides better connection then the previous service providers used at this address but have yet to check consistency of advertised line speeds with those actually received. Customer service team have also been far more pleasant to communicate with then providers used in the past.
1 comment
Rebecca J.Barefoot Telecom
Hi Simon,
Glad to hear you've found our customer service team pleasant to deal with!... Read more
Thanks for your review. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
mitchGreater Melbourne (Metropolitan), VIC
- 2 reviews
- NBN 100 (Ultra)
- Verified customer
Absolutely absurd customer "service" despite them failing to provide broadband for over 3 weeks without contact
My god. Barefoot telecom is woeful. Be very careful considering to use them. They do not care about their customers AT ALL. If it wasn't my connection not working, it was spam marketing from them or outages.
1 comment
Rebecca J.Barefoot Telecom
Hi mitch,
Sorry to hear this.... Read more
So we can try and resolve any issues, can you confirm your Barefoot account number? Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
GlenSouth East Queensland, QLD
- NBN 100 (Ultra)
- Verified customer
Value worth coming back for
I've now used Barefoot NBN at 3 apartments and keep coming back. The price is consistently lower than the competitors, but the service isn't compromised. I've been pleasantly surprised at how helpful and courteous the support team are when I've had to call or email; they follow up and respond when they say they will. Speed is good and I cant recall the last time the service was down (after 3 years as a customer)
1 comment
Rebecca J.Barefoot Telecom
Hi Glen,
Wow, what can we say! Very glad to hear our support team have been helpful.... Read more
Thanks for taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Eugene KuznetsovMetropolitan Adelaide, SA
- NBN 100 (Ultra)
- Verified customer
Very good connection.
Good internet connection. As for Adelaide, it's just great quality. All protocols are available. Speed does not fall below 85 MB, usually kept in the range of 90-95 MB. I did not see breaks in the connection. This is the best provider in Adelaide.
1 comment
Rebecca J.Barefoot Telecom
Hi Eugene,
Extremely happy to hear we've provided you with a great connection - enjoy!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
A very rare experience
Barefoot is a surprisingly rare company. They consistently give excellent service. Telcos are notoriously awful for service - but this company has set itself up in a way helps customers, astonishing!
1 comment
Rebecca J.Barefoot Telecom
Hi Tim,
Very happy to hear this! Glad to hear you have been pleased with our support!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom NBN 100 (Ultra) compares to other Internet Service Providers
Know better, choose better.
HarryHobart, TAS
- NBN 100 (Ultra)
- Verified customer
Good support
There are always people to answer your calls. Receive SMS for service status. I have switched from more than 4 providers. My previous provider was unapproachable. No one answer calls.
1 comment
Rebecca J.Barefoot Telecom
Hi Harry,
Very happy to hear you've been impressed with our support team!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
ArminSydney, NSW
- NBN 100 (Ultra)
- Verified customer
Excellent service!
Most recently (September 2022) we switched to an NBN 100 plan and the connection is just great so far! Upload and download speeds are close to the line capacity. During non-peak hours I reached download speeds of about 95 MBit/s and upload speeds of 40 Mbit/s which is the nominal upload speed.
Initially we were on an NBN 50 plan (for one month) with which we got speeds of about 48 and 20 MBit/s down and up, respectively.
Before that we had an old crappy ADSL connection (also with Barefoot Telecom). The speeds were horrible, but from all I can...Read more
tell that could be mostly attributed to the copper-wires in our building and suburb (probably around 60-70 years old). For the whole time we have been with Barefoot Telecom, the service was excellent as far as it was up to them. And even in cases where other parties were involved (e.g. Telstra for fixing the wires) they were very supportive.1 comment
Rebecca J.Barefoot Telecom
Hi Armin,
Thanks very much for taking the time out to leave us such a comprehensive review!... Read more
We are happy that your switch to nbn was a good experience and we have provided great service even when there have been infrastructure issues. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Matt S.Central Highlands and Goldfields, VIC
- NBN 100 (Ultra)
- Verified customer
Appalling for gaming.
Barefoot was great value for money and we were so happy we switched our phones over too.
The past 3 months during 7-11pm the internet is unable to be used to any games.
It's laggy and the amount of packetloss makes games unplayable.
Barefoot identified the issue but after months still cant give an eta or further info on the issue.
Even though we are paying for a "premium" service with nbn100, it's still unable to used.
If you play games, look elsewhere.
1 comment
Rebecca J.Barefoot Telecom
Hi Matt,
Sorry to hear you haven't had a good experience.... Read more
Can you confirm your Barefoot account number as we'd like to investigate further. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 100 (Ultra)
- Verified customer
Thank you
What telstra couldn't do in 6 weeks you guys did in 5 working days .. connect my place to net .. thank you...... they kept me in the loop the whole time and were easy to get in contact with
1 comment
Rebecca J.Barefoot Telecom
Hi Michael,
Very glad to hear we could sort it out quicker than Telstra!... Read more
Thanks for your feedback, it is much appreciated. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 100 (Ultra)
- Verified customer
Easy, no fuss setup, great support
Since connecting no problems at all, great support from Australian team, bills direct debit monthly. No drop outs and multiple devices connected at various hours - no more arguing about the WIFI!
1 comment
Rebecca J.Barefoot Telecom
Hi Kerry,
Many thanks for your review!... Read more
Appreciate you taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
Best in class service
Writing in particular as a shout out to the excellent customer service. NBNco themselves left contact cards complaining about a fault on my property that was affecting the rest of the neighbourhood and threatening to disconnect my service if i didn't contact them. The first time they did this the operator on the number they left didn't know what i was talking about. The second time i was on hold with the NBN HFC operations center for an hour without having spoken to a person before i gave up.
I figured Barefoot being my ISP would be able to h...Read more
elp, within 5 minutes of picking up the phone they told me they would take care of it and said good day. 2 hours later they called me back with the actual details of the fault and what was needed to rectify it. Service staff member (Daniel) was quick and well spoken. Never dealt with an ISP as good at interacting with their customers.1 comment
Rebecca J.Barefoot Telecom
Hi phil e,
Wow, what can we say! Many thanks for the great review and we are happy to hear that we have provided you with great service.... Read more
Enjoy your connection! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom NBN 100 (Ultra) compares to other Internet Service Providers
Know better, choose better.
Cheated internet user.Illawarra, NSW
- 2 reviews
- 1 like
- NBN 100 (Ultra)
- Verified customer
Dishonest
BEWARE. While claiming no exit fees, Barefoot is still operating strict monthly cycle charging with no pro-rate refund. Like most people, my transfer to another ISP was initiated part-way through the monthly billing cycle. Barefoot will continue to charge me for the service not provided for the rest of the month. That is an effective exit fee, which can be close to $90. BEWARE the false claim of no exit fee.
4 comments
Rebecca J.Barefoot Telecom
Hi Cheated internet user,
We are sorry to hear that you feel cheated.... Read more
However, we can confirm we have no termination or exit fees. What you have described is not an exit fee. Yes, we do not offer pro-rata refunds or credits if you cancel or transfer mid-way through your billing period, but this is not an exit fee. The above was agreed and accepted to when you signed up to our service. Regards, The Barefoot teamAny charge as you exit that relates to a service not provided is an exit fee. Ask any customer. Better still, all reader, if you think this is an exit fee, 'Like' this review and expose Barefoot for what they are.
Rebecca J.Barefoot Telecom
Hi Cheated internet user,
As advised, there is no exit fee. The charges you have been billed for are part of the product and plan you agreed to sign up for and were accepted when you signed up.... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
LucasFar North Queensland, QLD
- 2 reviews
- NBN 100 (Ultra)
- Verified customer
Barefoot NBN plan
Great customer serves and very helpful/knowledgeable when setting up new modem. Fast internet with few drop outs (crappy nbn not provider) also don't suffer from congestion problem like other providers.
1 comment
Rebecca J.Barefoot Telecom
Hi Lucas,
Thanks for taking the time to leave us this review!... Read more
Glad to hear there is no congestion and our customer service was helpful. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Shannon L.Peel, WA
- NBN 100 (Ultra)
- Verified customer
Best product on the market, hands down
We've been with Barefoot since NBN became available in our area. I shopped around for an unlimited high speed package as we have two teenagers who chew through the data. Another consideration was the fact that we were renting and didn't want to lock into a long term contact in case we moved to an area without NBN. Barefoot offered everything we were looking for and at the best price I found.
I love that I can call them and if the lines are busy they call me straight back so I don't have to sit on hold. Also, it's an Australian call centre and ...Read more
1 comment
Rebecca J.Barefoot Telecom
Hi Shannon L,
Wow, what can we say, thanks for the great review!... Read more
Glad to hear we provided you with a great experience! Thanks once again! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Ray J.Sydney, NSW
- NBN 100 (Ultra)
- Verified customer
Excellent Customer Service and Customer Consideration
Barefoot Telecom were an absolute pleasure to deal with with my NBN connection, given some difficult interactions with NBN and their installers. Berefoot Telecom, especially Michael T, were incredibly helpful in understanding my issue and working with NBN to get my installation issues resolved. They really supported me as a customer and kept me informed at every step of the process. Connected now (albeit very very recently) and connection very very strong so far. Previous ADSL2+ customer and nothing but good things to say with that customer ser...Read more
vice either. Very refreshing to be able to speak to someone in this country with support issues and calls answered or returned very promptly. Can't rate these guys high enough!! Great work Barefoot. Ecstatic customer ATM going from 2mbps connection to over 80mpbs.1 comment
Rebecca J.Barefoot Telecom
Hi Ray J,
Wow, what can we say!... Read more
We are glad to hear we have provided you with great support and will definitely pass your feedback onto Michael T. Thanks again for taking the time to leave us this feedback and enjoy your connection. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
RickdoveSouth East Queensland, QLD
- 2 reviews
- 3 likes
- NBN 100 (Ultra)
- Verified customer
Absolutely unequivocally the worst service ever in the history of the service industry
It says to state facts and be objective. :-)
When dealing with Barefoot Telecom and their staff that is a difficult thing to do.
More than a month to get connected !! And then once connected the service is appalling and they have nothing to offer other than excuses.
1 comment
Rebecca J.Barefoot Telecom
Hi Rickdove,
Sorry to hear you feel this way.... Read more
We can see that you have spoken to our support team this week, and we are working hard via our network provider to have your issue resolved. Your fault remains ongoing and we will continue to push for a resolution and will keep you updated. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
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Rebecca J.Barefoot Telecom
Hi Conrad,
We are over the moon that you've had such a good experience with us!... Read more
Thanks for sharing your feedback, it is much appreciated by the entire team. Regards, The Barefoot team