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Reviews

4.2

25 reviews
5
(18)
4
(2)
3
(1)
2
(0)
1
(4)
  • Value for Money
    4.3 (25)
  • Transparency
    4.3 (24)
  • Customer Service
    4.4 (25)
  • Adequate Speeds Yes (79%) · No (21%)
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Christopher Dickinson

Christopher DickinsonSouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Helpful staff, flexible fast service

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

LochKalten

LochKaltenSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Brilliant. Far outshines Optus's services - Glad I made the switch.

published

There have only been a few times, for a couple minutes at a time, where service had dropped, but that was due to NBN network upgrades in my area. Perfect otherwise.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Generally excellent speeds

published

Speeds with Barefoot are generally excellent. There are occasional slowdowns during peak periods but they are not detrimental. Where Barefoot excels is with their customer service. The times I have required to call their support team I have reached a local call centre who have been able to assist.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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Matt R.

Matt R. South East Queensland, QLD

Responsive and available.

published

With regards to third party problems Barefoot personnel have always been fast and on the ball. Personnel know what they are talking about without a script!! They have no control over NBN Co. or Telstra hardware and faults but they get it sorted everytime. It never seems to be their side of the problem but they always get it resolved. Dealing with many providers over the years moving house regularly for work Barefoot have been the easiest by far to deal with.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Andrew S.

Andrew S.Illawarra, NSW

Great Service, Top Value and Excellent Support.

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateSeptember 2016
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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