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Vern RobertsMetropolitan Adelaide, SA
- NBN 12 (Lite)
- Verified customer
My thanks to them
I've been with Barefoot for over a year with my ADSL2. Finally NBN has been connected to my house.
Being 90 years old I wasn't looking forward to having to go through the process of setting up the modem.
Barefoot Technician Tony guided me through the process and had had lots of patience. My download speeds are up to four times faster over 11 mbps out of 12 mbps purchased.
An Australian company that's a pleasure to deal with.
Vern Roberts. Adelaide.
1 comment
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- NBN 12 (Lite)
- Verified customer
Exceptional service and follow through
As a complete tech idiot, Barefoot took me step by step through modem setup that I bought off gumtree - patient, funny and two hours later I was set up and no problems ever !!
1 comment
Rebecca J.Barefoot Telecom
Hi NicNac65,
Many thanks for taking the time to leave us this review, glad our support team could help!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 12 (Lite)
- Verified customer
heaps better than my previous providers
since NBN no drop-outs and no issues. Prior to NBN heaps of dropouts. However dealing with Barefoot native english tech support was a pleasure and after a few "dropout tutorials" I was able to deal with drop outs without support.
2 comments
Rebecca J.Barefoot Telecom
Hi Kristine,
Thanks for taking the time to leave us this review!... Read more
We appreciate your feedback and glad to hear your service is stable, and you have been happy with our support team. Regards, The Barefoot teamno problemo
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom NBN 12 (Lite) compares to other Internet Service Providers
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Harsimran SinghSouth East Queensland, QLD
- 4 reviews
- NBN 12 (Lite)
- Verified customer
Was good but now can’t hold enough customers
Bad connection
No solutions
Rude tech staff
Was good but not anymore try to contact tech staff but just wait and wait.
Hope do well in future.
All weekends and holidays speed like 2mbps
2 comments
Rebecca J.Barefoot Telecom
Hi Harsimran,
We are sorry to hear that you feel this way.... Read more
Can you please confirm your Barefoot account number so we can look into this issue? Regards, The Barefoot teamAc no 550395
Warner
Similar opinion? Write a review on ieatwords.com.au!
DistressedSouth East Queensland, QLD
- 2 reviews
- NBN 12 (Lite)
- Verified customer
The worst company I have ever dealt with Bar none.
The worst company I have ever dealt with. Even the managers don’t call back when they promise to. New connection, now at end of second week and nothing. Blame everybody else but themselves. Spend more time blaming people than trying to resolve the issue. Their staff and management talk to you as if you are idiots. Rude, talk over you constantly and call you MATE all the time. AUSTRALIAs broadband connectivity and the whole industry is a joke. Every time I’m out with friends I hear another NBN anas provider joke. How do you spend this much money and still not get it right.
5 comments
Rebecca J.Barefoot Telecom
Hi Distressed,
We are terribly sorry to hear this.... Read more
Can you please confirm your account number so we can look into this issue ASAP? Regards, The Barefoot teamHmm, Do I really think this will help my case ? Amazing the quickest response I have had so far in two weeks is when you start going to social media and review sites.
If you don't normally have issues with Clients and connections (So stated by your support desk) then I'm sure you can find out who in South Eastern Queensland is currently having issues and resolved ... Read more
them for all of us! However, if you are having so many issues you can't find my account then we have a real issue don't we :-)Similar opinion? Write a review on ieatwords.com.au!
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Rebecca J.Barefoot Telecom
Hi Vern,
Many thanks for your feedback and kind words!... Read more
We will also pass this onto Tony! Regards, The Barefoot team