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PhebePerth, WA
- NBN 50 (Max)
- Verified customer
Great product with Aussie support
I joined Barefoot as it was the cheapest for what I needed at the time. I found it to be easy to set up using a modem I bought myself at a local store and it was also easy to cancel when the time came. The speed was slightly above the advertised 'typical busy speed' and I didn't have any issues with it dropping out. The best part is the support call staff are caring and patient people who are easy to understand (they are in Australia!).
1 comment
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Laurissa F.Perth, WA
- NBN 50 (Max)
- Verified customer
Great product and awesome service
I have been with Barefoot over 12 months now and have never regretted my decision. I get great internet and excellent phone service on the occasions I have had to call them regarding minor billing and modem issues. They have knowledgeable and professional service staff who respond quickly, are helpful and easy to converse with. I happily recommend them to friends!
1 comment
Rebecca J.Barefoot Telecom
Hi Laurissa,
Very happy to hear this, thanks for taking the time to leave us your feedback!... Read more
Glad to hear we have provided you with a great experience! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Christian KentSydney Surrounds, NSW
- NBN 50 (Max)
- Verified customer
Sweet spot of service, performance and price
The people who answer the phone, fix the problem. This is my favourite no-frills ISP and yet you also get excellent phone and web chat support when you want it.
1 comment
Rebecca J.Barefoot Telecom
Hi Christian,
Happy to hear we've provided great service and support!... Read more
Thanks for your review. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom NBN 50 (Max) compares to other Internet Service Providers
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IvanSydney, NSW
- NBN 50 (Max)
- Verified customer
Barefoot is very good
A problem that occurred was immediately and professionally solved. And I have a perfect streaming with the promised MB speed. Even with multiple users in action the same time. So I am happy and that since more than three years.
1 comment
Rebecca J.Barefoot Telecom
Hi Ivan,
Happy to hear our support team could resolve your issue!... Read more
Thanks for your review! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Glenn MccorquodaleSydney, NSW
- NBN 50 (Max)
- Verified customer
Barefoot NBN review.
Internet works fine and support is good. The lack of an smtp server for email clients is a royal pain in the neck. Effectively forces people on to web based email. This is not always desirable. The bundled mobile phones and landline are good value
3 comments
Rebecca J.Barefoot Telecom
Hi Glenn,
Glad to hear you've found our support helpful!... Read more
We do have an outgoing mail server for emails: smtp.m2ws.oss-core.net However, it is recommended to use the outgoing mail server of your email client. Regards, The Barefoot teamI'll try that. Unfortunately, your support staff did not suggest this and instead told me use a web based mail service. No good to me as I have my own domain name.
Rebecca J.Barefoot Telecom
Hi Glenn,
According to our records, the outgoing mail server was emailed to you.... Read more
If you are using your own domain, then we recommend you use the host outgoing mail server. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Paul FullRichmond-Tweed, NSW
- NBN 50 (Max)
- Verified customer
Transition from ADSL went smoothly. 50 package gives me around 43 mbts.
50 package gives me around 43 mbps. Streaming is flawless. It all depends on the area.
Considering that Australia has gone from 56th to 62nd place in the world for internet speed.
1 comment
Rebecca J.Barefoot Telecom
Hi Paul,
Many thanks for your review!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Happy enough
Good phone support, never had any dramas connecting, a few drop outs here and there but for a bush town pretty happy. There maybe cheaper options but was happy with no lock in contracts.
Only negative I can think of is when changing address, if you're paid up for the month and move early in the month you have to start a new payment from when you move, so you might pay 2 months worth in for example 5 weeks. Have had to do it twice and a little dirty about it...
1 comment
Rebecca J.Barefoot Telecom
Hi Timothy,
Thanks for your review!... Read more
We normally provide a pro-rata credit on your old account when moving address - if this hasn't been provided, drop an email to [email protected] and the team will definitely review this. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Robert IaskyPerth, WA
- 3 reviews
- NBN 50 (Max)
- Verified customer
Great NBN & mobile service
I a NBN12 & NBN Plan (50, I think?) in 2 different houses and have not had significant dropouts. The service has been excellent and support is also good, especially because I get to speak to Australians. The mobile reception is also really good. The only minor issue is that I look forward when international roaming is available.
1 comment
Rebecca J.Barefoot Telecom
Hi Robert,
Thanks very much for your great feedback! Glad to hear that your service and the support we have offered has been excellent!... Read more
In regards to international roaming on our mobile services, this is something we are considering and may be able to offer this in the future. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Dropouts happen, but speeds are good
Semi-reliable, dropouts happen every time there's a strong downpour of rain. Latency is 300ms+ during peak periods ~3months ago (lately okay). Currently using mobile data and not nbn to type this.
1 comment
Rebecca J.Barefoot Telecom
Hi Jack,
Sorry to hear you are experiencing dropouts.... Read more
Have you contacted our support team? If not, please do so ASAP as we will definitely be able to raise this issue with nbn and try and resolve this of you. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom NBN 50 (Max) compares to other Internet Service Providers
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Gianna S.South East Queensland, QLD
- NBN 50 (Max)
- Verified customer
Excellent customers service by Australian call centre!
Barefoot have been THE BEST internet I have ever had! No drop outs & I have never gone over my usage. When I recently moved it was simple, quick & the call centre is easy to get through too and they are Australians! Big tick from me!
1 comment
Rebecca J.Barefoot Telecom
Hi Gianna,
Thanks for the review! ... Read more
We are glad to hear that you have been happy with our service. Regards, Barefoot TelecomSimilar opinion? Write a review on ieatwords.com.au!
Faysal S.Greater Melbourne (Inner), VIC
- NBN 50 (Max)
- Verified customer
Excellent delivery & after service - Best ISP I've ever used
Been with Barefoot for 2 years. Experience from A to Z has been stellar. Tim from customer service was super helpful and friendly resolving possible NBN side issue. Highly recommended.
1 comment
Rebecca J.Barefoot Telecom
Hi Faysal,
Many thanks for your fantastic review!... Read more
We will also pass your feedback onto Tim! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Ellen B.Hunter Region, NSW
- 4 reviews
- NBN 50 (Max)
- Verified customer
Good connection and service.
These guys provide good internet and customer service. There were occasional drop outs and slow downs in speeds, but this didn’t usually last long. On the odd occasion there was an issue the company would sent a text informing about it.
1 comment
Rebecca J.Barefoot Telecom
Hi Ellen,
Thanks for taking the time to leave us your feedback!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Max)
- Verified customer
Customer service is incredible
Phone call to change address took <10 minutes. Their service team are a dream - unbelievably helpful and fast! The least hassle I've had with a utility company since I called them last year.
1 comment
Rebecca J.Barefoot Telecom
Hi John,
Thanks for your fantastic feedback! Glad to hear we could make the move smooth for you!... Read more
Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Yas
- 6 reviews
- NBN 50 (Max)
- Verified customer
Good luck connecting to technical support
My NBN was scheduled to get connected today. The NBN guys came did a job like cowboys. Anyways that is not the issue, I wanted to connect to the technical support team to see whats next and why is my nbn not connected. I called them and left messages at 2 hours intervals when they said they would call within an hour. Technical support had no answers to any of my questions. I am planning to get a full refund and not go ahead with them. What a waste of time.
5 comments
Rebecca J.Barefoot Telecom
Hi Yas,
Sorry to hear you are unhappy with your Barefoot experience.... Read more
Unfortunately, we do not have any control over nbn technicians as these are all private contractors employed by nbn. We can confirm that the nbn technician report, which was provided to you as requested, clearly states that the technician was unable to access the MDF in your building to complete the connection. In regards to the support team not being able to answer any questions, this is not the level of support that we strive for, however, we can see that you have spoken to multiple support team members and all information requested was provided to you in a timely manner. If you are not happy with the service you have received, or the nbn technicians, or the process of connecting nbn, you are free to cancel your order and we will happily provide a full refund. Regards, The Barefoot teamReally timely manner? You are embarassing yourself now by providing inaccurate information. So after wasting almost 24 days of my time, you are now telling me to cancel my order. To me time is more im... Read more
portant. You can shove the refund amount where the sun does not shine.Rebecca J.Barefoot Telecom
Hi Yas,
As advised, if you are not happy with the service you have received, or the nbn technicians, or the process of connecting nbn, you are free to cancel your order.... Read more
Our disputes team will be in touch regarding the above. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Swapnil AbhyankarGreater Melbourne (Metropolitan), VIC
- NBN 50 (Max)
- Verified customer
No Dramas Customer Support
Hardly any downtime, Speeds are consistent.
Initially when I started this connection, had discussion with customer care, and they were super fast and gave me the correct advice. Pretty impressed it. I was exploring lot of options, but I liked the simplicity, as bo marketing mail or msg bombarding, no bothering with calls... 'This is what it is' a simple theory, and it moved to to buy their connection.
1 comment
Rebecca J.Barefoot Telecom
Hi Swapnil,
Very glad to hear you're happy with our support and the connection!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom NBN 50 (Max) compares to other Internet Service Providers
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Luke C.South East Queensland, QLD
- NBN 50 (Max)
- Verified customer
Excellent value and service
Barefoot organised my switch to NBN, which happened quickly and without any fuss. Setup was easy with a BYO router, and the service has been flawless with no dropouts or slowdowns. Speeds consistently reach those advertised at peak times. Administration of my account is quite basic, but gives me everything I need. I would highly recommend Barefoot NBN.
1 comment
Rebecca J.Barefoot Telecom
Hi Luke,
Very glad to hear we set you up with nbn quickly!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
TrevorCentral Highlands and Goldfields, VIC
- NBN 50 (Max)
- Verified customer
Smooth Delivery
My switch to Barefoot was a very positive experience. Their staff have been very professional and any problems I had were solved in a few minutes. Unlike some of their major competitors.
1 comment
Rebecca J.Barefoot Telecom
Hi Trevor,
Thanks for your great feedback! Very happy to hear our support staff were helpful!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
JoonQueensland
- NBN 50 (Max)
- Verified customer
Technical support team is friendly and kind
I ve been with Barefoot for few years. I just recently moved to new place and had a connection issue with nbn. Luke from the technical support team helped me a lot and he was friendly and kind!
1 comment
Rebecca J.Barefoot Telecom
Hi Joon,
Many thanks for your kind words! Glad to hear we have been helpful!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
DebsPerth, WA
- 2 reviews
- NBN 50 (Max)
- Verified customer
Excellent service and communication
There have been no issues at all. The connection has been very reliable. Service is excellent.
Except this review box, I have to complete 30 words before it will allow me to send!
1 comment
Rebecca J.Barefoot Telecom
Hi Debs,
Very glad to hear you've been impressed with our service!... Read more
Thanks for taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
TrevSouth East Queensland, QLD
- NBN 50 (Max)
- Verified customer
Spot on
Our NBN service has worked flawlessly since it was connected; my one emailed question (about billing) was answered promptly and politely. I am very happy with Barefoot Telecom NBN 50.
1 comment
Rebecca J.Barefoot Telecom
Hi Trev,
Very happy to hear this! We appreciate your feedback.... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
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Rebecca J.Barefoot Telecom
Hi Phebe,
Thanks for your review!... Read more
Glad to hear we have provided you with a good experience. Regards, The MATE team