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Reviews

(35)
(10)
(0)
(1)
(2)
  • Value for Money
    4.6 (45)
  • Transparency
    4.7 (39)
  • Customer Service
    4.9 (44)
  • Adequate Speeds Yes (95%) · No (5%)
Phebe

PhebePerth, WA

Great product with Aussie support

published

I joined Barefoot as it was the cheapest for what I needed at the time. I found it to be easy to set up using a modem I bought myself at a local store and it was also easy to cancel when the time came. The speed was slightly above the advertised 'typical busy speed' and I didn't have any issues with it dropping out. The best part is the support call staff are caring and patient people who are easy to understand (they are in Australia!).

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Laurissa F.

Laurissa F.Perth, WA

Great product and awesome service

published

I have been with Barefoot over 12 months now and have never regretted my decision. I get great internet and excellent phone service on the occasions I have had to call them regarding minor billing and modem issues. They have knowledgeable and professional service staff who respond quickly, are helpful and easy to converse with. I happily recommend them to friends!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Christian Kent

Christian KentSydney Surrounds, NSW

Sweet spot of service, performance and price

published

The people who answer the phone, fix the problem. This is my favourite no-frills ISP and yet you also get excellent phone and web chat support when you want it.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJuly 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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Ivan

IvanSydney, NSW

Barefoot is very good

published

A problem that occurred was immediately and professionally solved. And I have a perfect streaming with the promised MB speed. Even with multiple users in action the same time. So I am happy and that since more than three years.

Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateOctober 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Barefoot NBN review.

published

Internet works fine and support is good. The lack of an smtp server for email clients is a royal pain in the neck. Effectively forces people on to web based email. This is not always desirable. The bundled mobile phones and landline are good value

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateDecember 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom

I'll try that. Unfortunately, your support staff did not suggest this and instead told me use a web based mail service. No good to me as I have my own domain name.

Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Paul Full

Paul FullRichmond-Tweed, NSW

Transition from ADSL went smoothly. 50 package gives me around 43 mbts.

published

50 package gives me around 43 mbps. Streaming is flawless. It all depends on the area.
Considering that Australia has gone from 56th to 62nd place in the world for internet speed.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2020
Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Happy enough

published

Good phone support, never had any dramas connecting, a few drop outs here and there but for a bush town pretty happy. There maybe cheaper options but was happy with no lock in contracts.
Only negative I can think of is when changing address, if you're paid up for the month and move early in the month you have to start a new payment from when you move, so you might pay 2 months worth in for example 5 weeks. Have had to do it twice and a little dirty about it...

Connection TypeFTTN (Fibre to the Node)
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Robert Iasky

Robert IaskyPerth, WA

  • 3 reviews

Great NBN & mobile service

published

I a NBN12 & NBN Plan (50, I think?) in 2 different houses and have not had significant dropouts. The service has been excellent and support is also good, especially because I get to speak to Australians. The mobile reception is also really good. The only minor issue is that I look forward when international roaming is available.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateNovember 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Dropouts happen, but speeds are good

published

Semi-reliable, dropouts happen every time there's a strong downpour of rain. Latency is 300ms+ during peak periods ~3months ago (lately okay). Currently using mobile data and not nbn to type this.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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Gianna S.

Gianna S.South East Queensland, QLD

Excellent customers service by Australian call centre!

published

Barefoot have been THE BEST internet I have ever had! No drop outs & I have never gone over my usage. When I recently moved it was simple, quick & the call centre is easy to get through too and they are Australians! Big tick from me!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2016
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Faysal S.

Faysal S.Greater Melbourne (Inner), VIC

Excellent delivery & after service - Best ISP I've ever used

published

Been with Barefoot for 2 years. Experience from A to Z has been stellar. Tim from customer service was super helpful and friendly resolving possible NBN side issue. Highly recommended.

Connection TypeFTTB (Fibre to the Building)
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Ellen B.

Ellen B.Hunter Region, NSW

  • 4 reviews

Good connection and service.

published

These guys provide good internet and customer service. There were occasional drop outs and slow downs in speeds, but this didn’t usually last long. On the odd occasion there was an issue the company would sent a text informing about it.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Customer service is incredible

published

Phone call to change address took <10 minutes. Their service team are a dream - unbelievably helpful and fast! The least hassle I've had with a utility company since I called them last year.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Yas

Yas

  • 6 reviews

Good luck connecting to technical support

published

My NBN was scheduled to get connected today. The NBN guys came did a job like cowboys. Anyways that is not the issue, I wanted to connect to the technical support team to see whats next and why is my nbn not connected. I called them and left messages at 2 hours intervals when they said they would call within an hour. Technical support had no answers to any of my questions. I am planning to get a full refund and not go ahead with them. What a waste of time.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2020
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
5 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Yas
Yas
Barefoot Telecom
Rebecca J.Barefoot Telecom
Swapnil Abhyankar

Swapnil AbhyankarGreater Melbourne (Metropolitan), VIC

No Dramas Customer Support

published

Hardly any downtime, Speeds are consistent.
Initially when I started this connection, had discussion with customer care, and they were super fast and gave me the correct advice. Pretty impressed it. I was exploring lot of options, but I liked the simplicity, as bo marketing mail or msg bombarding, no bothering with calls... 'This is what it is' a simple theory, and it moved to to buy their connection.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateDecember 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Internet Service Providers

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Luke C.

Luke C.South East Queensland, QLD

Excellent value and service

published

Barefoot organised my switch to NBN, which happened quickly and without any fuss. Setup was easy with a BYO router, and the service has been flawless with no dropouts or slowdowns. Speeds consistently reach those advertised at peak times. Administration of my account is quite basic, but gives me everything I need. I would highly recommend Barefoot NBN.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateNovember 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Trevor

TrevorCentral Highlands and Goldfields, VIC

Smooth Delivery

published

My switch to Barefoot was a very positive experience. Their staff have been very professional and any problems I had were solved in a few minutes. Unlike some of their major competitors.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Joon

JoonQueensland

Technical support team is friendly and kind

published

I ve been with Barefoot for few years. I just recently moved to new place and had a connection issue with nbn. Luke from the technical support team helped me a lot and he was friendly and kind!

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Debs

DebsPerth, WA

  • 2 reviews

Excellent service and communication

published

There have been no issues at all. The connection has been very reliable. Service is excellent.
Except this review box, I have to complete 30 words before it will allow me to send!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateOctober 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Trev

TrevSouth East Queensland, QLD

Spot on

published

Our NBN service has worked flawlessly since it was connected; my one emailed question (about billing) was answered promptly and politely. I am very happy with Barefoot Telecom NBN 50.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateOctober 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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