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NBN 50 (Max), NBN 100 (Ultra), NBN 25 (Mid), NBN 12 (Lite)- NBN 50 (Max)
- Verified customer
Customer service is incredible
Phone call to change address took <10 minutes. Their service team are a dream - unbelievably helpful and fast! The least hassle I've had with a utility company since I called them last year.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Yas
- 6 reviews
- NBN 50 (Max)
- Verified customer
Good luck connecting to technical support
My NBN was scheduled to get connected today. The NBN guys came did a job like cowboys. Anyways that is not the issue, I wanted to connect to the technical support team to see whats next and why is my nbn not connected. I called them and left messages at 2 hours intervals when they said they would call within an hour. Technical support had no answers to any of my questions. I am planning to get a full refund and not go ahead with them. What a waste of time.
5 comments
Rebecca J.Barefoot Telecom
Hi Yas,
Sorry to hear you are unhappy with your Barefoot experience.... Read more
Unfortunately, we do not have any control over nbn technicians as these are all private contractors employed by nbn. We can confirm that the nbn technician report, which was provided to you as requested, clearly states that the technician was unable to access the MDF in your building to complete the connection. In regards to the support team not being able to answer any questions, this is not the level of support that we strive for, however, we can see that you have spoken to multiple support team members and all information requested was provided to you in a timely manner. If you are not happy with the service you have received, or the nbn technicians, or the process of connecting nbn, you are free to cancel your order and we will happily provide a full refund. Regards, The Barefoot teamReally timely manner? You are embarassing yourself now by providing inaccurate information. So after wasting almost 24 days of my time, you are now telling me to cancel my order. To me time is more im... Read more
portant. You can shove the refund amount where the sun does not shine.Rebecca J.Barefoot Telecom
Hi Yas,
As advised, if you are not happy with the service you have received, or the nbn technicians, or the process of connecting nbn, you are free to cancel your order.... Read more
Our disputes team will be in touch regarding the above. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Swapnil AbhyankarGreater Melbourne (Metropolitan), VIC
- NBN 50 (Max)
- Verified customer
No Dramas Customer Support
Hardly any downtime, Speeds are consistent.
Initially when I started this connection, had discussion with customer care, and they were super fast and gave me the correct advice. Pretty impressed it. I was exploring lot of options, but I liked the simplicity, as bo marketing mail or msg bombarding, no bothering with calls... 'This is what it is' a simple theory, and it moved to to buy their connection.
1 comment
Rebecca J.Barefoot Telecom
Hi Swapnil,
Very glad to hear you're happy with our support and the connection!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom NBN compares to other Internet Service Providers
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GlenSouth East Queensland, QLD
- NBN 100 (Ultra)
- Verified customer
Value worth coming back for
I've now used Barefoot NBN at 3 apartments and keep coming back. The price is consistently lower than the competitors, but the service isn't compromised. I've been pleasantly surprised at how helpful and courteous the support team are when I've had to call or email; they follow up and respond when they say they will. Speed is good and I cant recall the last time the service was down (after 3 years as a customer)
1 comment
Rebecca J.Barefoot Telecom
Hi Glen,
Wow, what can we say! Very glad to hear our support team have been helpful.... Read more
Thanks for taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Eugene KuznetsovMetropolitan Adelaide, SA
- NBN 100 (Ultra)
- Verified customer
Very good connection.
Good internet connection. As for Adelaide, it's just great quality. All protocols are available. Speed does not fall below 85 MB, usually kept in the range of 90-95 MB. I did not see breaks in the connection. This is the best provider in Adelaide.
1 comment
Rebecca J.Barefoot Telecom
Hi Eugene,
Extremely happy to hear we've provided you with a great connection - enjoy!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Luke C.South East Queensland, QLD
- NBN 50 (Max)
- Verified customer
Excellent value and service
Barefoot organised my switch to NBN, which happened quickly and without any fuss. Setup was easy with a BYO router, and the service has been flawless with no dropouts or slowdowns. Speeds consistently reach those advertised at peak times. Administration of my account is quite basic, but gives me everything I need. I would highly recommend Barefoot NBN.
1 comment
Rebecca J.Barefoot Telecom
Hi Luke,
Very glad to hear we set you up with nbn quickly!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
A very rare experience
Barefoot is a surprisingly rare company. They consistently give excellent service. Telcos are notoriously awful for service - but this company has set itself up in a way helps customers, astonishing!
1 comment
Rebecca J.Barefoot Telecom
Hi Tim,
Very happy to hear this! Glad to hear you have been pleased with our support!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
TrevorCentral Highlands and Goldfields, VIC
- NBN 50 (Max)
- Verified customer
Smooth Delivery
My switch to Barefoot was a very positive experience. Their staff have been very professional and any problems I had were solved in a few minutes. Unlike some of their major competitors.
1 comment
Rebecca J.Barefoot Telecom
Hi Trevor,
Thanks for your great feedback! Very happy to hear our support staff were helpful!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
JoonQueensland
- NBN 50 (Max)
- Verified customer
Technical support team is friendly and kind
I ve been with Barefoot for few years. I just recently moved to new place and had a connection issue with nbn. Luke from the technical support team helped me a lot and he was friendly and kind!
1 comment
Rebecca J.Barefoot Telecom
Hi Joon,
Many thanks for your kind words! Glad to hear we have been helpful!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom NBN compares to other Internet Service Providers
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- NBN 12 (Lite)
- Verified customer
Exceptional service and follow through
As a complete tech idiot, Barefoot took me step by step through modem setup that I bought off gumtree - patient, funny and two hours later I was set up and no problems ever !!
1 comment
Rebecca J.Barefoot Telecom
Hi NicNac65,
Many thanks for taking the time to leave us this review, glad our support team could help!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
DebsPerth, WA
- 2 reviews
- NBN 50 (Max)
- Verified customer
Excellent service and communication
There have been no issues at all. The connection has been very reliable. Service is excellent.
Except this review box, I have to complete 30 words before it will allow me to send!
1 comment
Rebecca J.Barefoot Telecom
Hi Debs,
Very glad to hear you've been impressed with our service!... Read more
Thanks for taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
HarryHobart, TAS
- NBN 100 (Ultra)
- Verified customer
Good support
There are always people to answer your calls. Receive SMS for service status. I have switched from more than 4 providers. My previous provider was unapproachable. No one answer calls.
1 comment
Rebecca J.Barefoot Telecom
Hi Harry,
Very happy to hear you've been impressed with our support team!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
TrevSouth East Queensland, QLD
- NBN 50 (Max)
- Verified customer
Spot on
Our NBN service has worked flawlessly since it was connected; my one emailed question (about billing) was answered promptly and politely. I am very happy with Barefoot Telecom NBN 50.
1 comment
Rebecca J.Barefoot Telecom
Hi Trev,
Very happy to hear this! We appreciate your feedback.... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Great Aussie Based Provider
Initially on an NBN 12 Service after being recommended by a friend, moved premises and upgraded to an NBN 50 service and haven't looked back. And to top it off, when we moved they gave us a credit for the service we left behind on the new service! Service is great, only one dropout caused by a power outage in town. Great Aussie based tech support too.
1 comment
Rebecca J.Barefoot Telecom
Hi Karl,
Happy to hear we have provided you with a great experience!... Read more
We appreciate you taking the time to share your feedback. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
ErikBeachport, SA
- 2 reviews
- NBN 50 (Max)
- Verified customer
No complaints - expensive though.
Reliable connection. Good speed, also at peak times. I had a problem once (a type that was my own fault) - it was resolved by an expert over the phone in a few minutes.
1 comment
Rebecca J.Barefoot Telecom
Hi Erik,
Thanks for taking the time out to leave us your feedback. Glad to hear our support team were helpful when required.... Read more
We believe our services offer good value but there will always be a cheaper provider out there. While competitors deals may sound fantastic, we hope that you have been happy with our service and will stick with us. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom NBN compares to other Internet Service Providers
Know better, choose better.
ArminSydney, NSW
- NBN 100 (Ultra)
- Verified customer
Excellent service!
Most recently (September 2022) we switched to an NBN 100 plan and the connection is just great so far! Upload and download speeds are close to the line capacity. During non-peak hours I reached download speeds of about 95 MBit/s and upload speeds of 40 Mbit/s which is the nominal upload speed.
Initially we were on an NBN 50 plan (for one month) with which we got speeds of about 48 and 20 MBit/s down and up, respectively.
Before that we had an old crappy ADSL connection (also with Barefoot Telecom). The speeds were horrible, but from all I can...Read more
tell that could be mostly attributed to the copper-wires in our building and suburb (probably around 60-70 years old). For the whole time we have been with Barefoot Telecom, the service was excellent as far as it was up to them. And even in cases where other parties were involved (e.g. Telstra for fixing the wires) they were very supportive.1 comment
Rebecca J.Barefoot Telecom
Hi Armin,
Thanks very much for taking the time out to leave us such a comprehensive review!... Read more
We are happy that your switch to nbn was a good experience and we have provided great service even when there have been infrastructure issues. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Matt S.Central Highlands and Goldfields, VIC
- NBN 100 (Ultra)
- Verified customer
Appalling for gaming.
Barefoot was great value for money and we were so happy we switched our phones over too.
The past 3 months during 7-11pm the internet is unable to be used to any games.
It's laggy and the amount of packetloss makes games unplayable.
Barefoot identified the issue but after months still cant give an eta or further info on the issue.
Even though we are paying for a "premium" service with nbn100, it's still unable to used.
If you play games, look elsewhere.
1 comment
Rebecca J.Barefoot Telecom
Hi Matt,
Sorry to hear you haven't had a good experience.... Read more
Can you confirm your Barefoot account number as we'd like to investigate further. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Nigel K
- 2 reviews
- NBN 50 (Max)
- Verified customer
Great contract and good service
The sign-up and connection process was smooth, value for money is great, and I like not being locked into a long contract. The connection speed is good compared to what is often "the norm" for NBN, i.e. NBN50 is giving me real-world 44Mbs or so most of the time including the evenings.
1 comment
Rebecca J.Barefoot Telecom
Hi Nigel K,
Happy to hear we have provided you with a great experience!... Read more
Thanks for taking the time to leave us this review. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Zane P.Metropolitan Adelaide, SA
- NBN 25 (Mid)
- Verified customer
Best value package out there
Have been with barefoot for about 2 years and have not had a single issue. Moved house in that time and they made that easy for me too. Very happy with the product and service.
1 comment
Rebecca J.Barefoot Telecom
Hi Zane,
Happy to hear that we've made it easy for you!... Read more
Thanks for your kind words and glad to hear you are enjoying the service! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Friendly, easy to contact and helpful
The sign up and off process has been easy (when I go away for a couple of months) and has saved me lots of time and bother/cost. The connection does drop out sometimes but I have yet to experience connection which doesn't (with other providers also). No problems streaming movies etc so speed seems good. They have assisted me to connect and walked me through the tech requirements to connect over the phone when I have not managed to get it working myself.
1 comment
Rebecca J.Barefoot Telecom
Hi Helen,
Very happy to hear the process was easy and we've provided a good experience!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
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Rebecca J.Barefoot Telecom
Hi John,
Thanks for your fantastic feedback! Glad to hear we could make the move smooth for you!... Read more
Regards, The MATE team