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Reviews

4.5

360 reviews
5
(282)
4
(42)
3
(5)
2
(8)
1
(23)
  • Value for Money
    4.4 (83)
  • Transparency
    4.4 (76)
  • Customer Service
    4.6 (82)
  • Adequate Speeds Yes (89%) · No (11%)
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Customer service is incredible

published

Phone call to change address took <10 minutes. Their service team are a dream - unbelievably helpful and fast! The least hassle I've had with a utility company since I called them last year.



Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Yas

Yas

  • 6 reviews

Good luck connecting to technical support

published

My NBN was scheduled to get connected today. The NBN guys came did a job like cowboys. Anyways that is not the issue, I wanted to connect to the technical support team to see whats next and why is my nbn not connected. I called them and left messages at 2 hours intervals when they said they would call within an hour. Technical support had no answers to any of my questions. I am planning to get a full refund and not go ahead with them. What a waste of time.



Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2020
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
5 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Yas
Yas
Barefoot Telecom
Rebecca J.Barefoot Telecom
Swapnil Abhyankar

Swapnil AbhyankarGreater Melbourne (Metropolitan), VIC

No Dramas Customer Support

published

Hardly any downtime, Speeds are consistent.
Initially when I started this connection, had discussion with customer care, and they were super fast and gave me the correct advice. Pretty impressed it. I was exploring lot of options, but I liked the simplicity, as bo marketing mail or msg bombarding, no bothering with calls... 'This is what it is' a simple theory, and it moved to to buy their connection.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateDecember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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Glen

GlenSouth East Queensland, QLD

Value worth coming back for

published

I've now used Barefoot NBN at 3 apartments and keep coming back. The price is consistently lower than the competitors, but the service isn't compromised. I've been pleasantly surprised at how helpful and courteous the support team are when I've had to call or email; they follow up and respond when they say they will. Speed is good and I cant recall the last time the service was down (after 3 years as a customer)

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateAugust 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Eugene Kuznetsov

Eugene KuznetsovMetropolitan Adelaide, SA

Very good connection.

published

Good internet connection. As for Adelaide, it's just great quality. All protocols are available. Speed does not fall below 85 MB, usually kept in the range of 90-95 MB. I did not see breaks in the connection. This is the best provider in Adelaide.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Luke C.

Luke C.South East Queensland, QLD

Excellent value and service

published

Barefoot organised my switch to NBN, which happened quickly and without any fuss. Setup was easy with a BYO router, and the service has been flawless with no dropouts or slowdowns. Speeds consistently reach those advertised at peak times. Administration of my account is quite basic, but gives me everything I need. I would highly recommend Barefoot NBN.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateNovember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

A very rare experience

published

Barefoot is a surprisingly rare company. They consistently give excellent service. Telcos are notoriously awful for service - but this company has set itself up in a way helps customers, astonishing!

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMarch 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Trevor

TrevorCentral Highlands and Goldfields, VIC

Smooth Delivery

published

My switch to Barefoot was a very positive experience. Their staff have been very professional and any problems I had were solved in a few minutes. Unlike some of their major competitors.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Joon

JoonQueensland

Technical support team is friendly and kind

published

I ve been with Barefoot for few years. I just recently moved to new place and had a connection issue with nbn. Luke from the technical support team helped me a lot and he was friendly and kind!

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Exceptional service and follow through

published

As a complete tech idiot, Barefoot took me step by step through modem setup that I bought off gumtree - patient, funny and two hours later I was set up and no problems ever !!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2022
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Debs

DebsPerth, WA

  • 2 reviews

Excellent service and communication

published

There have been no issues at all. The connection has been very reliable. Service is excellent.
Except this review box, I have to complete 30 words before it will allow me to send!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateOctober 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Harry

HarryHobart, TAS

Good support

published

There are always people to answer your calls. Receive SMS for service status. I have switched from more than 4 providers. My previous provider was unapproachable. No one answer calls.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2022
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Trev

TrevSouth East Queensland, QLD

Spot on

published

Our NBN service has worked flawlessly since it was connected; my one emailed question (about billing) was answered promptly and politely. I am very happy with Barefoot Telecom NBN 50.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateOctober 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Great Aussie Based Provider

published

Initially on an NBN 12 Service after being recommended by a friend, moved premises and upgraded to an NBN 50 service and haven't looked back. And to top it off, when we moved they gave us a credit for the service we left behind on the new service! Service is great, only one dropout caused by a power outage in town. Great Aussie based tech support too.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Erik

ErikBeachport, SA

  • 2 reviews

No complaints - expensive though.

published

Reliable connection. Good speed, also at peak times. I had a problem once (a type that was my own fault) - it was resolved by an expert over the phone in a few minutes.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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Armin

ArminSydney, NSW

Excellent service!

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateSeptember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Matt S.

Matt S.Central Highlands and Goldfields, VIC

Appalling for gaming.

published

Barefoot was great value for money and we were so happy we switched our phones over too.
The past 3 months during 7-11pm the internet is unable to be used to any games.
It's laggy and the amount of packetloss makes games unplayable.
Barefoot identified the issue but after months still cant give an eta or further info on the issue.
Even though we are paying for a "premium" service with nbn100, it's still unable to used.
If you play games, look elsewhere.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Nigel K

Nigel K

  • 2 reviews

Great contract and good service

published

The sign-up and connection process was smooth, value for money is great, and I like not being locked into a long contract. The connection speed is good compared to what is often "the norm" for NBN, i.e. NBN50 is giving me real-world 44Mbs or so most of the time including the evenings.

Transparency
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Zane P.

Zane P.Metropolitan Adelaide, SA

Best value package out there

published

Have been with barefoot for about 2 years and have not had a single issue. Moved house in that time and they made that easy for me too. Very happy with the product and service.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateDecember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Friendly, easy to contact and helpful

published

The sign up and off process has been easy (when I go away for a couple of months) and has saved me lots of time and bother/cost. The connection does drop out sometimes but I have yet to experience connection which doesn't (with other providers also). No problems streaming movies etc so speed seems good. They have assisted me to connect and walked me through the tech requirements to connect over the phone when I have not managed to get it working myself.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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