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NBN 50 (Max), NBN 100 (Ultra), NBN 12 (Lite), NBN 25 (Mid)ErikBeachport, SA
- 2 reviews
- NBN 50 (Max)
- Verified customer
No complaints - expensive though.
Reliable connection. Good speed, also at peak times. I had a problem once (a type that was my own fault) - it was resolved by an expert over the phone in a few minutes.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
ArminSydney, NSW
- NBN 100 (Ultra)
- Verified customer
Excellent service!
Most recently (September 2022) we switched to an NBN 100 plan and the connection is just great so far! Upload and download speeds are close to the line capacity. During non-peak hours I reached download speeds of about 95 MBit/s and upload speeds of 40 Mbit/s which is the nominal upload speed.
Initially we were on an NBN 50 plan (for one month) with which we got speeds of about 48 and 20 MBit/s down and up, respectively.
Before that we had an old crappy ADSL connection (also with Barefoot Telecom). The speeds were horrible, but from all I can...Read more
tell that could be mostly attributed to the copper-wires in our building and suburb (probably around 60-70 years old). For the whole time we have been with Barefoot Telecom, the service was excellent as far as it was up to them. And even in cases where other parties were involved (e.g. Telstra for fixing the wires) they were very supportive.1 comment
Rebecca J.Barefoot Telecom
Hi Armin,
Thanks very much for taking the time out to leave us such a comprehensive review!... Read more
We are happy that your switch to nbn was a good experience and we have provided great service even when there have been infrastructure issues. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Matt S.Central Highlands and Goldfields, VIC
- NBN 100 (Ultra)
- Verified customer
Appalling for gaming.
Barefoot was great value for money and we were so happy we switched our phones over too.
The past 3 months during 7-11pm the internet is unable to be used to any games.
It's laggy and the amount of packetloss makes games unplayable.
Barefoot identified the issue but after months still cant give an eta or further info on the issue.
Even though we are paying for a "premium" service with nbn100, it's still unable to used.
If you play games, look elsewhere.
1 comment
Rebecca J.Barefoot Telecom
Hi Matt,
Sorry to hear you haven't had a good experience.... Read more
Can you confirm your Barefoot account number as we'd like to investigate further. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom NBN compares to other Internet Service Providers
Know better, choose better.
Nigel K
- 2 reviews
- NBN 50 (Max)
- Verified customer
Great contract and good service
The sign-up and connection process was smooth, value for money is great, and I like not being locked into a long contract. The connection speed is good compared to what is often "the norm" for NBN, i.e. NBN50 is giving me real-world 44Mbs or so most of the time including the evenings.
1 comment
Rebecca J.Barefoot Telecom
Hi Nigel K,
Happy to hear we have provided you with a great experience!... Read more
Thanks for taking the time to leave us this review. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Zane P.Metropolitan Adelaide, SA
- NBN 25 (Mid)
- Verified customer
Best value package out there
Have been with barefoot for about 2 years and have not had a single issue. Moved house in that time and they made that easy for me too. Very happy with the product and service.
1 comment
Rebecca J.Barefoot Telecom
Hi Zane,
Happy to hear that we've made it easy for you!... Read more
Thanks for your kind words and glad to hear you are enjoying the service! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Friendly, easy to contact and helpful
The sign up and off process has been easy (when I go away for a couple of months) and has saved me lots of time and bother/cost. The connection does drop out sometimes but I have yet to experience connection which doesn't (with other providers also). No problems streaming movies etc so speed seems good. They have assisted me to connect and walked me through the tech requirements to connect over the phone when I have not managed to get it working myself.
1 comment
Rebecca J.Barefoot Telecom
Hi Helen,
Very happy to hear the process was easy and we've provided a good experience!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Great support and resolution
I have been with Barefoot for over a year and I have found polite and supportive people to walk me through configuration of new router and advise on plan choice. I have never experienced dropouts. It works!
1 comment
Rebecca J.Barefoot Telecom
Hi rosevac,
Very happy to hear we have provided you with a great experience!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 100 (Ultra)
- Verified customer
Thank you
What telstra couldn't do in 6 weeks you guys did in 5 working days .. connect my place to net .. thank you...... they kept me in the loop the whole time and were easy to get in contact with
1 comment
Rebecca J.Barefoot Telecom
Hi Michael,
Very glad to hear we could sort it out quicker than Telstra!... Read more
Thanks for your feedback, it is much appreciated. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Max)
- Verified customer
Amazing
I was with iinet and having all sorts of problems including no internet for a week and a rude support person who said the plan I was on didnt exist despite being on the website and in policy and I had been on it for 5 years. We rang barefoot and within minutes we were signed up and within a day and a half we were up and running. The barefoot sales guy was so helpful and let us know every time something changed and gave us a call after it was connected to see if everything was alright. Absolutely no complaints with the service (50mb/s to the premises), no dropouts etc.
Would recommend
1 comment
Rebecca J.Barefoot Telecom
Hi Ben,
Happy to hear we have provided you with a better experience than iiNet!... Read more
Appreciate your review! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom NBN compares to other Internet Service Providers
Know better, choose better.
Donald John RainbowSouth East Queensland, QLD
- 2 reviews
- NBN 50 (Max)
- Verified customer
Like the Toyota ad still feeling it
Had a little trouble at the begining which was my router contacted barefoot they were very helpful and sorted it out. Have had no connection problems since. I had ADSL2 with barefoot and now NBN and find them very helpful.
1 comment
Rebecca J.Barefoot Telecom
Hi Donald,
Happy to hear we could sort out the issue with your router!... Read more
We appreciate you taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Frank Dani
- 3 reviews
- NBN 50 (Max)
- Verified customer
Professional Service
The connection is always reliable. If there is dropouts, the issue is rectified in a short period of time. Regular text message are used to keep me up to date.
1 comment
Rebecca J.Barefoot Telecom
Hi Frank,
Glad to hear your service has been reliable!... Read more
Thanks for the feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
Easy, no fuss setup, great support
Since connecting no problems at all, great support from Australian team, bills direct debit monthly. No drop outs and multiple devices connected at various hours - no more arguing about the WIFI!
1 comment
Rebecca J.Barefoot Telecom
Hi Kerry,
Many thanks for your review!... Read more
Appreciate you taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
AnnaCentral Queensland, QLD
- 4 reviews
- NBN 50 (Max)
- Verified customer
Great Service
Joined up in Jan, 2018 when I moved house. Everything was organised and set-up quickly and efficiently.
I have the 50mb/s plan, which I really enjoy (although in my area there is not very good infrastructure and slows down at certain times), but sill have enough bandwidth for high quality streaming for youtube and netflix without interruption or buffering.
Also have a mobile phone service with the internet, for $29 per month I get 10GB download and unlimited calls and text, which is a great deal.
The thing that I like the most and that is the...Read more
1 comment
Rebecca J.Barefoot Telecom
Hi Anna,
Many thanks for leaving us such a detailed review!... Read more
Very glad to hear we have provided you with a great experience and that our support team have been helpful! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Max)
- Verified customer
Fast and efficient customer service
I have been really happy with my service since signing up over 12 months ago. Where Barefoot has excelled recently is with customer service. I noticed that my internet speed had dropped significantly (from around 40Mbps to 12-15 Mbps). One email and they got back to me quickly. Once I had sent them some more details they immediately organised for an NBN technician to come and assess the problem. It was a relatively easy fix - I needed a new phone plug as the old one had pretty much died. Once that was fixed my speed was back up to 45Mbps.
1 comment
Rebecca J.Barefoot Telecom
Hi Brendan,
Appreciate you taking the time to leave us this review. ... Read more
We're glad to hear our support team were able to have this issue rectified immediately and have your service restored. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
ngupn10Darling Downs, QLD
- 5 reviews
- NBN 50 (Max)
- Verified customer
Great Internet Service & Price. Very Happy Customer!
When we moved houses we decided to give Barefoot a go as there was an introductory reduced monthly plan and honestly couldnt be happier with the decision. The setup process was prompt and efficient. We have been with Barefoot for close to a year now and in that time there have been minimal connection and dropout issues. The speed is also very good, and very few times have I experienced lag (although it should be disclosed that there are only 2 people in the household). Overall extremely happy and would definitely recommend!
1 comment
Rebecca J.Barefoot Telecom
Hi ngupn10,
Many thanks for your great review! Very glad to hear we have provided you with a good experience!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom NBN compares to other Internet Service Providers
Know better, choose better.
LisaSydney, NSW
- NBN 50 (Max)
- Verified customer
Great company
From the st phone call to the actual connection has been great. They have kept me informed all the way. Connection by NBN was not straight forward but I was kept up to date by Barefoot. Not a long wait when phoning them. The night I was connected I rang and had to leave a message as they were busy, I thought it would be the next day before they replied as it was 6:40pm but no they rang me back that night. Great company to deal with. Only early days but speed seems good. Was recommended by my Sister who has been with Barefoot for a couple of years.
1 comment
Rebecca J.Barefoot Telecom
Hi Lisa,
Thanks for leaving us your feedback!... Read more
Very glad to hear we have provided you with a good experience :-) Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 25 (Mid)
- Verified customer
Wonderful Service
Only switched to NBN today. There were lots of issues with a modem (my one I’d had from a previous company). Tim and Mike from Barefoot spent SUCH a long time on the phone with me, it wasn’t an easy fix! They were patient and knowledgeable. I haven’t got any feedback about the internet but customer service is fantastic. Well done guys!!
1 comment
Rebecca J.Barefoot Telecom
Hi Shell,
Very glad to hear that our support team were helpful!... Read more
Many thanks for taking the time to leave us this review, we will definitely pass on your feedback to Tim and Mike. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Kurt WagnerSouth East Queensland, QLD
- NBN 50 (Max)
- Verified customer
as expected
Installation was arranged 3 months in advance for one particular day, and it happened on the hour.
Offer was improved for same money within one day.
No complaints whatsoever, I am very satisfied with the service and price
1 comment
Rebecca J.Barefoot Telecom
Hi Kurt,
Very glad to hear this! Thanks for your feedback.... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
Best in class service
Writing in particular as a shout out to the excellent customer service. NBNco themselves left contact cards complaining about a fault on my property that was affecting the rest of the neighbourhood and threatening to disconnect my service if i didn't contact them. The first time they did this the operator on the number they left didn't know what i was talking about. The second time i was on hold with the NBN HFC operations center for an hour without having spoken to a person before i gave up.
I figured Barefoot being my ISP would be able to h...Read more
elp, within 5 minutes of picking up the phone they told me they would take care of it and said good day. 2 hours later they called me back with the actual details of the fault and what was needed to rectify it. Service staff member (Daniel) was quick and well spoken. Never dealt with an ISP as good at interacting with their customers.1 comment
Rebecca J.Barefoot Telecom
Hi phil e,
Wow, what can we say! Many thanks for the great review and we are happy to hear that we have provided you with great service.... Read more
Enjoy your connection! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Cheated internet user.Illawarra, NSW
- 2 reviews
- 1 like
- NBN 100 (Ultra)
- Verified customer
Dishonest
BEWARE. While claiming no exit fees, Barefoot is still operating strict monthly cycle charging with no pro-rate refund. Like most people, my transfer to another ISP was initiated part-way through the monthly billing cycle. Barefoot will continue to charge me for the service not provided for the rest of the month. That is an effective exit fee, which can be close to $90. BEWARE the false claim of no exit fee.
4 comments
Rebecca J.Barefoot Telecom
Hi Cheated internet user,
We are sorry to hear that you feel cheated.... Read more
However, we can confirm we have no termination or exit fees. What you have described is not an exit fee. Yes, we do not offer pro-rata refunds or credits if you cancel or transfer mid-way through your billing period, but this is not an exit fee. The above was agreed and accepted to when you signed up to our service. Regards, The Barefoot teamAny charge as you exit that relates to a service not provided is an exit fee. Ask any customer. Better still, all reader, if you think this is an exit fee, 'Like' this review and expose Barefoot for what they are.
Rebecca J.Barefoot Telecom
Hi Cheated internet user,
As advised, there is no exit fee. The charges you have been billed for are part of the product and plan you agreed to sign up for and were accepted when you signed up.... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Rebecca J.Barefoot Telecom
Hi Erik,
Thanks for taking the time out to leave us your feedback. Glad to hear our support team were helpful when required.... Read more
We believe our services offer good value but there will always be a cheaper provider out there. While competitors deals may sound fantastic, we hope that you have been happy with our service and will stick with us. Regards, The Barefoot team