Just recently moved to another suburb and the technical support provided from Barefoot is excellent. Barefoot is easy to deal with, professional and extremely helpful. No speed issue. Highly Recommended

Generally quite slow especially in the evening it has never come up to the published speed, I’m generally quite satisfied with the service..modum arrived within a few days just plug and go ....

The connection is constantly dropping packets and often doesn't work completely. At best the line is very noisy but often no working to any degree. Internet has hardly worked since its instillation, if no improvement can be seen for next month I will be leaving the service completely. Completely unreliable internet connection.

Great customer serves and very helpful/knowledgeable when setting up new modem. Fast internet with few drop outs (crappy nbn not provider) also don't suffer from congestion problem like other providers.

The two or three times I've spoken to the staff they have been extremely friendly and helpful. They seem to genuinely care about the support they provide. They are also easy to understand.

Called to relocate from one address to another, it was easy and quick the operator was extremely helpful. Called up a few weeks later with a technical issue and it was dealt with on the spot.

Barefoot's service is excellent - really did their best trying to get my NBN connection at my new address connected, keeping me well informed of progress. Unfortunately they are at the mercy of NBN who are not quite as efficient. Eventually got the NBN 25 Mid connected after about a week. The speed is great during the day but drops substantially during the evening for general internet use - streaming speed remains constant though.

Paying $69 Didn’t get Any thing close to this service. Speed is terrible. So disappointed and annoying. Customer paying for money for services not excuse. Don’t trust Barefoot’s internet.
Keep blaming on NBN team.

Ongoing issues with nbn line dropping out. Barefoot were relentless on my behalf and continued to monitor the line function remotely and held nbn accountable. They have been excellent advocates on my behalf and are always friendly and helpful.

Barefoot were great.
We had a bit of a rocky start with the first month being disconnected twice, customer service team were wonderful and ready to help. From then, no issues.

Barefoot had my service up and running in a matter of hours after my sign up. I had a minor issue with setup (which was entirely my fault) and I called their customer service number. The advice the support technician gave me was absolutely fantastic, he went above and beyond to ensure I was able to configure my modem correctly, and offered great advice about how I could improve the WiFi in my home in the event that I had any issues. So far though, the connection and speed has been terrific.
I can't recommend these guys highly enough.

I was a bit worried before signup with Barefoot, I heard that internet speed is not good in Australia so that i didn't expect much at the beginning. But surprisingly the connection is really good & they provided a great services to me. Sent me a modern with all the values set up, what i needed to do is literally plug it to the NBN place. And everything works just fine. I've been using it for more than 10 months, so far i'm really satisfied.

It says to state facts and be objective. :-)

When dealing with Barefoot Telecom and their staff that is a difficult thing to do.

More than a month to get connected !! And then once connected the service is appalling and they have nothing to offer other than excuses.

My nbn kept dropping out. I called barefoot and left a message. Soon Michael called and got things happening pretty quickly. He was very friendly, professional and extremely helpful and understood all I was saying.
A far superior service to any other provider!

There have only been a few times, for a couple minutes at a time, where service had dropped, but that was due to NBN network upgrades in my area. Perfect otherwise.

Speeds with Barefoot are generally excellent. There are occasional slowdowns during peak periods but they are not detrimental. Where Barefoot excels is with their customer service. The times I have required to call their support team I have reached a local call centre who have been able to assist.