Barefoot Telecom Questions & Answers

Hi Henny,

We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.

Hi Rachel,

Before we order your service we would process the modem fee ($149) upfront.

We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.

Your first month would be $69.00 in this case.

Regards,

The Barefoot team

Hi Jack,

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise?

Hi kumar,

Barefoot Telecom and MATE Communicate are the same company operating separate retail brands.

Hi Kyle,

The maximum theoretical speed on an ADSL servce is up to 20Mbps.

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise?

Hi Darcy,

Thanks for contacting us, please call our team on 1300 017 622 and press 2 to speak to our support team. They will be able to help.

Hi Tee K,

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise?

Hi Karin, you can buy our modem for $149.00 its a Netcomm NF8ACV AC1600 or you can use your own device as long as its compatible.

Hi Chris,

Please email [email protected] so we can advise.

Hi ChulJoong K,

We provide a public, static IP with our services.

Hi Shane,

If you are under contract you would most likely have to wait until this expires to avoid disconnection fees, however please email your full address to [email protected] so we can check and advise.

Hi da11a5,

The only payment method we offer is direct debit via a credit or debit card (VISA/Mastercard or AMEX).

We do not offer payment methods through bank accounts or BPay unfortunately.

Regards,

The Barefoot team

Hi 0b1,

We do not provide email services.

HI hydraflexx,

Unfortunately we do not offer a 4G backup solution at this point.

Hi Private, nbn™ Fixed Wireless technology is a type of nbn technology. A fixed wireless connection is typically used in circumstances where the distance between premises can be many kilometres. In this circumstance data travels from a transmission tower located as much as 14kms from a premises to a rooftop antenna that will be fitted by an approved nbn™ Installer.

Fixed wireless connections also require an nbn™ network device to be installed at the point where the cable from the roof antenna enters your home.

Hi Woo-Hwa, thanks for contacting us. We suggest calling our support team as depending on the service NBN or ADSL the modem might not be compatible, also the modem could be locked to the Telstra network.

Hi Milo,

Thank you for your enquiry.

In order for us to see what you can get and advise speeds, we will need to do a service qualification check on your address.

Could you please email our support team your full address including any unit/street numbers to [email protected]

Regards

The Barefoot Team

Hi Sam,

Thank you for your enquiry.

In order for us to see what you can get, we will need to do a service qualification check on your address.

Could you please email our support team your full address including any unit/street numbers to [email protected]

Regards

The Barefoot Team

Hi Vivian, Barefoot Telecom and MATE Communicate are the same company with two brands. This very similar to TPG and iinet, Telstra and Belong.