HarryHobart, TAS
- NBN 100 (Ultra)
- Verified customer
Good support
There are always people to answer your calls. Receive SMS for service status. I have switched from more than 4 providers. My previous provider was unapproachable. No one answer calls.
1 comment
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Review collected in partnership with Barefoot Telecom
KimGippsland, VIC
- Barefoot Telecom
- Verified customer
Ill never use any other provider :)
Barefoot telecom have been easy to deal with since day one (Ive been a customer for years!). The customer service and communication are second to none.
Ill never use anyone else and I recommend them to anyone that asks!
1 comment
Rebecca J.Barefoot Telecom
Hi Kim,
Wow, what can we say!... Read more
Thanks for your fantastic feedback, it is much appreciated by the whole team. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
TrevSouth East Queensland, QLD
- NBN 50 (Max)
- Verified customer
Spot on
Our NBN service has worked flawlessly since it was connected; my one emailed question (about billing) was answered promptly and politely. I am very happy with Barefoot Telecom NBN 50.
1 comment
Rebecca J.Barefoot Telecom
Hi Trev,
Very happy to hear this! We appreciate your feedback.... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
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- NBN 50 (Max)
- Verified customer
Great Aussie Based Provider
Initially on an NBN 12 Service after being recommended by a friend, moved premises and upgraded to an NBN 50 service and haven't looked back. And to top it off, when we moved they gave us a credit for the service we left behind on the new service! Service is great, only one dropout caused by a power outage in town. Great Aussie based tech support too.
1 comment
Rebecca J.Barefoot Telecom
Hi Karl,
Happy to hear we have provided you with a great experience!... Read more
We appreciate you taking the time to share your feedback. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
ErikBeachport, SA
- 2 reviews
- NBN 50 (Max)
- Verified customer
No complaints - expensive though.
Reliable connection. Good speed, also at peak times. I had a problem once (a type that was my own fault) - it was resolved by an expert over the phone in a few minutes.
1 comment
Rebecca J.Barefoot Telecom
Hi Erik,
Thanks for taking the time out to leave us your feedback. Glad to hear our support team were helpful when required.... Read more
We believe our services offer good value but there will always be a cheaper provider out there. While competitors deals may sound fantastic, we hope that you have been happy with our service and will stick with us. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
ArminSydney, NSW
- NBN 100 (Ultra)
- Verified customer
Excellent service!
Most recently (September 2022) we switched to an NBN 100 plan and the connection is just great so far! Upload and download speeds are close to the line capacity. During non-peak hours I reached download speeds of about 95 MBit/s and upload speeds of 40 Mbit/s which is the nominal upload speed.
Initially we were on an NBN 50 plan (for one month) with which we got speeds of about 48 and 20 MBit/s down and up, respectively.
Before that we had an old crappy ADSL connection (also with Barefoot Telecom). The speeds were horrible, but from all I can...Read more
tell that could be mostly attributed to the copper-wires in our building and suburb (probably around 60-70 years old). For the whole time we have been with Barefoot Telecom, the service was excellent as far as it was up to them. And even in cases where other parties were involved (e.g. Telstra for fixing the wires) they were very supportive.1 comment
Rebecca J.Barefoot Telecom
Hi Armin,
Thanks very much for taking the time out to leave us such a comprehensive review!... Read more
We are happy that your switch to nbn was a good experience and we have provided great service even when there have been infrastructure issues. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Matt S.Central Highlands and Goldfields, VIC
- NBN 100 (Ultra)
- Verified customer
Appalling for gaming.
Barefoot was great value for money and we were so happy we switched our phones over too.
The past 3 months during 7-11pm the internet is unable to be used to any games.
It's laggy and the amount of packetloss makes games unplayable.
Barefoot identified the issue but after months still cant give an eta or further info on the issue.
Even though we are paying for a "premium" service with nbn100, it's still unable to used.
If you play games, look elsewhere.
1 comment
Rebecca J.Barefoot Telecom
Hi Matt,
Sorry to hear you haven't had a good experience.... Read more
Can you confirm your Barefoot account number as we'd like to investigate further. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Mama PDarling Downs, QLD
- 3 reviews
- ADSL
- Verified customer
Easy to contact and great service
I had a problem with connection and made contact with the team. The problem was easily sorted with a reset at their end. The staff are always friendly and helpful.
1 comment
Rebecca J.Barefoot Telecom
Hi Mama P,
Glad to hear we have been friendly and helpful!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Nigel K
- 2 reviews
- NBN 50 (Max)
- Verified customer
Great contract and good service
The sign-up and connection process was smooth, value for money is great, and I like not being locked into a long contract. The connection speed is good compared to what is often "the norm" for NBN, i.e. NBN50 is giving me real-world 44Mbs or so most of the time including the evenings.
1 comment
Rebecca J.Barefoot Telecom
Hi Nigel K,
Happy to hear we have provided you with a great experience!... Read more
Thanks for taking the time to leave us this review. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
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Zane P.Metropolitan Adelaide, SA
- NBN 25 (Mid)
- Verified customer
Best value package out there
Have been with barefoot for about 2 years and have not had a single issue. Moved house in that time and they made that easy for me too. Very happy with the product and service.
1 comment
Rebecca J.Barefoot Telecom
Hi Zane,
Happy to hear that we've made it easy for you!... Read more
Thanks for your kind words and glad to hear you are enjoying the service! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Friendly, easy to contact and helpful
The sign up and off process has been easy (when I go away for a couple of months) and has saved me lots of time and bother/cost. The connection does drop out sometimes but I have yet to experience connection which doesn't (with other providers also). No problems streaming movies etc so speed seems good. They have assisted me to connect and walked me through the tech requirements to connect over the phone when I have not managed to get it working myself.
1 comment
Rebecca J.Barefoot Telecom
Hi Helen,
Very happy to hear the process was easy and we've provided a good experience!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 50 (Max)
- Verified customer
Great support and resolution
I have been with Barefoot for over a year and I have found polite and supportive people to walk me through configuration of new router and advise on plan choice. I have never experienced dropouts. It works!
1 comment
Rebecca J.Barefoot Telecom
Hi rosevac,
Very happy to hear we have provided you with a great experience!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 100 (Ultra)
- Verified customer
Thank you
What telstra couldn't do in 6 weeks you guys did in 5 working days .. connect my place to net .. thank you...... they kept me in the loop the whole time and were easy to get in contact with
1 comment
Rebecca J.Barefoot Telecom
Hi Michael,
Very glad to hear we could sort it out quicker than Telstra!... Read more
Thanks for your feedback, it is much appreciated. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Max)
- Verified customer
Amazing
I was with iinet and having all sorts of problems including no internet for a week and a rude support person who said the plan I was on didnt exist despite being on the website and in policy and I had been on it for 5 years. We rang barefoot and within minutes we were signed up and within a day and a half we were up and running. The barefoot sales guy was so helpful and let us know every time something changed and gave us a call after it was connected to see if everything was alright. Absolutely no complaints with the service (50mb/s to the premises), no dropouts etc.
Would recommend
1 comment
Rebecca J.Barefoot Telecom
Hi Ben,
Happy to hear we have provided you with a better experience than iiNet!... Read more
Appreciate your review! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Donald John RainbowSouth East Queensland, QLD
- 2 reviews
- NBN 50 (Max)
- Verified customer
Like the Toyota ad still feeling it
Had a little trouble at the begining which was my router contacted barefoot they were very helpful and sorted it out. Have had no connection problems since. I had ADSL2 with barefoot and now NBN and find them very helpful.
1 comment
Rebecca J.Barefoot Telecom
Hi Donald,
Happy to hear we could sort out the issue with your router!... Read more
We appreciate you taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom compares to other Internet Service Providers
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Frank Dani
- 3 reviews
- NBN 50 (Max)
- Verified customer
Professional Service
The connection is always reliable. If there is dropouts, the issue is rectified in a short period of time. Regular text message are used to keep me up to date.
1 comment
Rebecca J.Barefoot Telecom
Hi Frank,
Glad to hear your service has been reliable!... Read more
Thanks for the feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
Easy, no fuss setup, great support
Since connecting no problems at all, great support from Australian team, bills direct debit monthly. No drop outs and multiple devices connected at various hours - no more arguing about the WIFI!
1 comment
Rebecca J.Barefoot Telecom
Hi Kerry,
Many thanks for your review!... Read more
Appreciate you taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
AnnaCentral Queensland, QLD
- 4 reviews
- NBN 50 (Max)
- Verified customer
Great Service
Joined up in Jan, 2018 when I moved house. Everything was organised and set-up quickly and efficiently.
I have the 50mb/s plan, which I really enjoy (although in my area there is not very good infrastructure and slows down at certain times), but sill have enough bandwidth for high quality streaming for youtube and netflix without interruption or buffering.
Also have a mobile phone service with the internet, for $29 per month I get 10GB download and unlimited calls and text, which is a great deal.
The thing that I like the most and that is the...Read more
1 comment
Rebecca J.Barefoot Telecom
Hi Anna,
Many thanks for leaving us such a detailed review!... Read more
Very glad to hear we have provided you with a great experience and that our support team have been helpful! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Max)
- Verified customer
Fast and efficient customer service
I have been really happy with my service since signing up over 12 months ago. Where Barefoot has excelled recently is with customer service. I noticed that my internet speed had dropped significantly (from around 40Mbps to 12-15 Mbps). One email and they got back to me quickly. Once I had sent them some more details they immediately organised for an NBN technician to come and assess the problem. It was a relatively easy fix - I needed a new phone plug as the old one had pretty much died. Once that was fixed my speed was back up to 45Mbps.
1 comment
Rebecca J.Barefoot Telecom
Hi Brendan,
Appreciate you taking the time to leave us this review. ... Read more
We're glad to hear our support team were able to have this issue rectified immediately and have your service restored. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
ngupn10Darling Downs, QLD
- 5 reviews
- NBN 50 (Max)
- Verified customer
Great Internet Service & Price. Very Happy Customer!
When we moved houses we decided to give Barefoot a go as there was an introductory reduced monthly plan and honestly couldnt be happier with the decision. The setup process was prompt and efficient. We have been with Barefoot for close to a year now and in that time there have been minimal connection and dropout issues. The speed is also very good, and very few times have I experienced lag (although it should be disclosed that there are only 2 people in the household). Overall extremely happy and would definitely recommend!
1 comment
Rebecca J.Barefoot Telecom
Hi ngupn10,
Many thanks for your great review! Very glad to hear we have provided you with a good experience!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Henny Smithasked
What type of Modem do you guys sell for NBN 100?
1 answer
Rebecca J.Barefoot Telecom
Hi Henny,
We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.
Rachelasked
Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill
3 answers
Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:
Rebecca J.Barefoot Telecom
Hi Rachel,
Before we order your service we would process the modem fee ($149) upfront.
We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.
Your first month would be $69.00 in this case.
Regards,
The Barefoot team
Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot
Jackasked
My home address is 489 Redland Bay Road Capalaba QLD 4157.
- do you provide ADSL in this area?
- what is the average speed at peak hours in this area?
Thanks,
Jack
2 answers
Rebecca J.Barefoot Telecom
Hi Jack,
In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.
Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise?
156/368 oxley dr.runaway bay queensland 4216
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Rebecca J.Barefoot Telecom
Hi Harry,
Very happy to hear you've been impressed with our support team!... Read more
Thanks for your feedback! Regards, The Barefoot team