??!

Reviews

4.4

446 reviews
5
(331)
4
(53)
3
(8)
2
(16)
1
(38)
  • Value for Money
    4.3 (98)
  • Transparency
    4.3 (84)
  • Customer Service
    4.4 (98)
  • Adequate Speeds Yes (82%) · No (18%)
Previous
Next
Simo

SimoPERTH

  • 2 reviews

Great technical support and customer service

published

Just recently moved to another suburb and the technical support provided from Barefoot is excellent. Barefoot is easy to deal with, professional and extremely helpful. No speed issue. Highly Recommended

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Pretty good

published

Generally quite slow especially in the evening it has never come up to the published speed, I’m generally quite satisfied with the service..modum arrived within a few days just plug and go ....

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Jordan B.

Jordan B.Sydney, NSW

Unreliable and constantly dropping packets, often doesn't work at all!

published

The connection is constantly dropping packets and often doesn't work completely. At best the line is very noisy but often no working to any degree. Internet has hardly worked since its instillation, if no improvement can be seen for next month I will be leaving the service completely. Completely unreliable internet connection.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Internet Service Providers

Find out how Barefoot Telecom compares to other Internet Service Providers

Know better, choose better.

Compare all
Lucas

LucasFar North Queensland, QLD

  • 2 reviews

Barefoot NBN plan

published

Great customer serves and very helpful/knowledgeable when setting up new modem. Fast internet with few drop outs (crappy nbn not provider) also don't suffer from congestion problem like other providers.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Shannon L.

Shannon L.Peel, WA

Best product on the market, hands down

published
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Michael P.

Michael P.South East Queensland, QLD

Great customer service

published

The two or three times I've spoken to the staff they have been extremely friendly and helpful. They seem to genuinely care about the support they provide. They are also easy to understand.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

jroocke

jroockeHunter Region, NSW

Excellent Customer Service

published

Called to relocate from one address to another, it was easy and quick the operator was extremely helpful. Called up a few weeks later with a technical issue and it was dealt with on the spot.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Thank you Barefoot

published

Barefoot's service is excellent - really did their best trying to get my NBN connection at my new address connected, keeping me well informed of progress. Unfortunately they are at the mercy of NBN who are not quite as efficient. Eventually got the NBN 25 Mid connected after about a week. The speed is great during the day but drops substantially during the evening for general internet use - streaming speed remains constant though.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Yvette

YvetteAlice Springs, NT

  • ADSL
  • Verified customer

Luca and Sam rock !

published

The barefoot guys got me up and running again
Service was courteous, polite and professional
Highly recommend their help as living in remote Alice Springs, no problems with this provider
Have recommended and will continue to recommend to others

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Internet Service Providers

Find out how Barefoot Telecom compares to other Internet Service Providers

Know better, choose better.

Compare all
Ravinder B.

Ravinder B.Perth, WA

  • 2 reviews
  • 2 likes

Had bad experience with service and team. Misguided

published

Paying $69 Didn’t get Any thing close to this service. Speed is terrible. So disappointed and annoying. Customer paying for money for services not excuse. Don’t trust Barefoot’s internet.
Keep blaming on NBN team.

5 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Ravinder B.
Ravinder B.
Barefoot Telecom
Rebecca J.Barefoot Telecom
Ray J.

Ray J.Sydney, NSW

Excellent Customer Service and Customer Consideration

published
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Happy Chap

Happy ChapHobart, TAS

  • 4 reviews

Brilliant Follow Through

published

Ongoing issues with nbn line dropping out. Barefoot were relentless on my behalf and continued to monitor the line function remotely and held nbn accountable. They have been excellent advocates on my behalf and are always friendly and helpful.

3 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Happy Chap
Happy Chap

Please thank Luka for his great service and support.

Barefoot Telecom
Rebecca J.Barefoot Telecom
Cecilia

CeciliaGreater Melbourne (Inner), VIC

Really great customer service

published

Barefoot were great.
We had a bit of a rocky start with the first month being disconnected twice, customer service team were wonderful and ready to help. From then, no issues.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Excellent Customer Service

published

Barefoot had my service up and running in a matter of hours after my sign up. I had a minor issue with setup (which was entirely my fault) and I called their customer service number. The advice the support technician gave me was absolutely fantastic, he went above and beyond to ensure I was able to configure my modem correctly, and offered great advice about how I could improve the WiFi in my home in the event that I had any issues. So far though, the connection and speed has been terrific.
I can't recommend these guys highly enough.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Jiaji H.

Jiaji H.Sydney, NSW

Stable speed with excellent service

published

I was a bit worried before signup with Barefoot, I heard that internet speed is not good in Australia so that i didn't expect much at the beginning. But surprisingly the connection is really good & they provided a great services to me. Sent me a modern with all the values set up, what i needed to do is literally plug it to the NBN place. And everything works just fine. I've been using it for more than 10 months, so far i'm really satisfied.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Internet Service Providers

Find out how Barefoot Telecom compares to other Internet Service Providers

Know better, choose better.

Compare all
Rickdove

RickdoveSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Absolutely unequivocally the worst service ever in the history of the service industry

published

It says to state facts and be objective. :-)

When dealing with Barefoot Telecom and their staff that is a difficult thing to do.

More than a month to get connected !! And then once connected the service is appalling and they have nothing to offer other than excuses.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Christopher Dickinson

Christopher DickinsonSouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Helpful staff, flexible fast service

published
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Happy Chap

Happy ChapHobart, TAS

  • 4 reviews

Outstanding

published

My nbn kept dropping out. I called barefoot and left a message. Soon Michael called and got things happening pretty quickly. He was very friendly, professional and extremely helpful and understood all I was saying.
A far superior service to any other provider!

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Andrew

AndrewGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Usually great, but not this time.

published
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
LochKalten

LochKaltenSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Brilliant. Far outshines Optus's services - Glad I made the switch.

published

There have only been a few times, for a couple minutes at a time, where service had dropped, but that was due to NBN network upgrades in my area. Perfect otherwise.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Page 4 of 23
See all Barefoot Telecom reviews

Questions & Answers

Henny Smith

Henny Smithasked

Barefoot Telecom

What type of Modem do you guys sell for NBN 100?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Henny,

We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.

Rachel

Rachelasked

Barefoot Telecom

Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill

3 answers
Happy Chap
Happy Chap

Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:

Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Rachel,

Before we order your service we would process the modem fee ($149) upfront.

We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.

Your first month would be $69.00 in this case.

Regards,

The Barefoot team

Ravinder B.
Ravinder B.

Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot

Jack

Jackasked

Barefoot Telecom

My home address is 489 Redland Bay Road Capalaba QLD 4157.
- do you provide ADSL in this area?
- what is the average speed at peak hours in this area?

Thanks,

Jack

2 answers
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Jack,

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise?

Jacqui Steadman
Jacqui Steadman

156/368 oxley dr.runaway bay queensland 4216

Get an answer from our members and Barefoot Telecom representatives

Other Internet Service Providers

Previous
Mint Telecom

Mint Telecom

4.9(330)
Launtel

Launtel

4.9(244)
MATE

MATE

4.4(2,035)
Harbour ISP

Harbour ISP

4.2(942)
Bordernet

Bordernet

4.7(64)
OptiComm

OptiComm

4.1(351)
OntheNet

OntheNet

4.7(56)
Lizzy

Lizzy

4.5(55)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.