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kmart 5.3 litre air fryer aldi slim and trim shakes price kmart air fryer vs philips ziegler and brown turbo classic review holman hose reel spring tensionLochKaltenSouth East Queensland, QLD
- 2 reviews
- 2 likes
- NBN 100 (Ultra)
- Verified customer
Brilliant. Far outshines Optus's services - Glad I made the switch.
There have only been a few times, for a couple minutes at a time, where service had dropped, but that was due to NBN network upgrades in my area. Perfect otherwise.
1 comment
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Review collected in partnership with Barefoot Telecom
- NBN 100 (Ultra)
- Verified customer
Generally excellent speeds
Speeds with Barefoot are generally excellent. There are occasional slowdowns during peak periods but they are not detrimental. Where Barefoot excels is with their customer service. The times I have required to call their support team I have reached a local call centre who have been able to assist.
1 comment
Rebecca J.Barefoot Telecom
Hi Robert,
Thanks for your review, glad to hear you are happy with us.... Read more
Much appreciated! The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Matt R. South East Queensland, QLD
- NBN 100 (Ultra)
- Verified customer
Responsive and available.
With regards to third party problems Barefoot personnel have always been fast and on the ball. Personnel know what they are talking about without a script!! They have no control over NBN Co. or Telstra hardware and faults but they get it sorted everytime. It never seems to be their side of the problem but they always get it resolved. Dealing with many providers over the years moving house regularly for work Barefoot have been the easiest by far to deal with.
1 comment
Rebecca J.Barefoot Telecom
Hi Matt R,
Thanks for the fantastic review! It is much appreciated by all of the team!... Read more
Regards, The Barefoot team.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom compares to other Internet Service Providers
Know better, choose better.
- NBN 50 (Max)
- Verified customer
Exactly what I was expecting.
Fast and reliable service. No interruptions. Prompt, friendly and efficient service. Good speeds. No dropouts, attractive upgrade offers available from time to time. Highly recommend using Barefoot Telecom. Extremely happy with my service.
1 comment
Rebecca J.Barefoot Telecom
Hi James,
Glad to hear you are happy with us, thanks for your review! ... Read more
Regards, The Barefoot team.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- NBN 12 (Lite)
- Verified customer
heaps better than my previous providers
since NBN no drop-outs and no issues. Prior to NBN heaps of dropouts. However dealing with Barefoot native english tech support was a pleasure and after a few "dropout tutorials" I was able to deal with drop outs without support.
2 comments
Rebecca J.Barefoot Telecom
Hi Kristine,
Thanks for taking the time to leave us this review!... Read more
We appreciate your feedback and glad to hear your service is stable, and you have been happy with our support team. Regards, The Barefoot teamno problemo
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Review collected in partnership with Barefoot Telecom
Harsimran SinghSouth East Queensland, QLD
- 4 reviews
- NBN 12 (Lite)
- Verified customer
Was good but now can’t hold enough customers
Bad connection
No solutions
Rude tech staff
Was good but not anymore try to contact tech staff but just wait and wait.
Hope do well in future.
All weekends and holidays speed like 2mbps
2 comments
Rebecca J.Barefoot Telecom
Hi Harsimran,
We are sorry to hear that you feel this way.... Read more
Can you please confirm your Barefoot account number so we can look into this issue? Regards, The Barefoot teamAc no 550395
Warner
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DistressedSouth East Queensland, QLD
- 2 reviews
- NBN 12 (Lite)
- Verified customer
The worst company I have ever dealt with Bar none.
The worst company I have ever dealt with. Even the managers don’t call back when they promise to. New connection, now at end of second week and nothing. Blame everybody else but themselves. Spend more time blaming people than trying to resolve the issue. Their staff and management talk to you as if you are idiots. Rude, talk over you constantly and call you MATE all the time. AUSTRALIAs broadband connectivity and the whole industry is a joke. Every time I’m out with friends I hear another NBN anas provider joke. How do you spend this much money and still not get it right.
5 comments
Rebecca J.Barefoot Telecom
Hi Distressed,
We are terribly sorry to hear this.... Read more
Can you please confirm your account number so we can look into this issue ASAP? Regards, The Barefoot teamHmm, Do I really think this will help my case ? Amazing the quickest response I have had so far in two weeks is when you start going to social media and review sites.
If you don't normally have issues with Clients and connections (So stated by your support desk) then I'm sure you can find out who in South Eastern Queensland is currently having issues and resolved ... Read more
them for all of us! However, if you are having so many issues you can't find my account then we have a real issue don't we :-)Similar opinion? Write a review on ieatwords.com.au!
AdrianSydney
- 4 reviews
- ADSL
- Verified customer
ADSL down again for days
On the early morning of Thu the 16th of May, my phone line went dead yet again after a few days of dwindling. The fix phone was absolutely silent while the modem ADSL light was permanently red.
I called Barefoot. They went through a long procedure while keeping me on the phone only to declare that everything is okay at their end even if they could not even call me on the fix line.
They would log though a fault with Telstra for my sake but I may have to pay the copios Telstra's fees for intervention just in case I tinkered with their distrib...Read more
5 comments
Rebecca J.Barefoot Telecom
Hi Adrian,
We are sorry to hear you are experiencing issues with your ADSL service.... Read more
Unfortunately, ADSL connections are managed by Telstra who owns all the infrastructure and not something we or any other re-seller have control over. In saying that, we do understand that any issues with connection are incredibly frustrating and reflect poorly on our own service, and we constantly raise these sorts of issues with our suppliers. Can you please confirm your account number so we can look into this further? Regards, The Barefoot teamI was informed last night that due to to catastrophic faliure it will take until the 23rd to restore the line, that is 7 days, if they will fix it indeed.
Catastrophic it was last time though when it... Read more
The saga continues. Even though I was told that Telstra had a mass disruption, and as such I don't have to be at home, a Telstra technician just showed up only to declare after a short while that it'... Read more
s not their problem and as such the provider, Barefoot, should send a technician. That could have been determined last week though not after 6 days. Anyway, we paid Telstra to install the line end to end to my knowledge. The line is still dead while the blame is passed around now. Nobody seems to care about the fact that I, the customer cannot do my work and have to spend time and money to find alternative net until they settle their contractual issues. Since I have only ADSL line at my location, they say, does this mean that I have no other choice but Telstra as the supplier for the line? Does anyone know?Similar opinion? Write a review on ieatwords.com.au!
Andrew S.Illawarra, NSW
- NBN 100 (Ultra)
- Verified customer
Great Service, Top Value and Excellent Support.
I have been a Barefoot customer for a few years and have only needed to contact them on a couple occasions.. one for technical support and once for account information.
I was amazed when i rang Tech Support 10 mins before the end of the working day, they returned my call about 30 mins after they closed and told me they always got back to people in the que, regardless of time of day. Helpful and Professional support from Australian staff.. no overseas call centres to deal with.
The NBN Service has been reliable, and i have always received notif...Read more
ication from Barefoot is there was ever a service disruption in my area. I contacted them again today with a small account inquiry, and they were fast, helpful and gave me great service again. no complaints here. I Highly recommend Barefoot for a no fuss, reliable service, at great value.1 comment
Rebecca J.Barefoot Telecom
Hi Andrew S,
Many thanks for taking the time to leave us this review, it is much appreciated by all of the team!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom compares to other Internet Service Providers
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Emma C.South East Queensland, QLD
- ADSL
- Verified customer
Horribly unreliable
Unreliable internet - repeated hours of no wifi during peak times with no explanation or discount offered. Waste of money.
I'm in Brisbane, CBD, Saturday night at 8
8:30, no internet, again, and no one available to phone. This is the 4th time in just a few weeks.
Thankfully this hasn't happened while I've been working yet, but I cannot afford the risk.
1 comment
Rebecca J.Barefoot Telecom
Hi Emma C,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP?Similar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Max)
- Verified customer
Affordable & Reliable
I've been with Barefoot Telecom for approx 1 year and have been extremely happy thus far. The setup was seamless, literally plug and play with no hiccups. Although I haven't really needed to contact them, the team are very friendly, helpful and informative when I have. I have had no issues with the connection that I can remember and if I have it obviously wasn't down very long. Speed is extremely consistent regardless of the time of day (I'm on FTTN NBN50, approx 150/m from the node). Barefoot don't overdo the marketing and are excellent in the...Read more
ir communication. No ridiculous or hidden fees and extremely affordable. I recommend them anytime I'm asked who I'm with for my internet. The one thing I can recommend for anyone (in general, not just Barefoot customers) is to do the research and look in to purchasing a quality modem router (unfortunately I am unable to comment on Barefoot's router available for purchase, as I didn't purchase it and therefore don't use it - this isn't to say that it's bad).1 comment
Rebecca J.Barefoot Telecom
Hi Cameron K,
Thanks for your fantastic review!... Read more
Glad to hear we have provided you with a good experience. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- ADSL
- Verified customer
Constant dropouts
My internet constantly drops out, especially at night and I have to tether my phone. I called about it and it seems like an overly complicated process to see what the problem was including me having a Ethernet cable which I don’t have.
1 comment
Rebecca J.Barefoot Telecom
Hi Bree,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP?Similar opinion? Write a review on ieatwords.com.au!
B2BRWide Bay-Burnett, QLD
- NBN 50 (Max)
- Verified customer
Barefoot is the best !
OK, Barefoot has always been responsive and upfront from the start, and very easy to communicate with. My only issues have been with the NBN service being somewhat unreliable in terms of speed and consistency. My line is approx 250M from the node, so you'd expect that I'd get the highest speeds the majority of the time but that is not the reality.
Barefoot is not to blame for their suppliers shortcomings.
I have the 50MBPS service and can get up to that speed if I pick my times well, but as soon as my near local High school is open, the speeds go down.
I've spoken to other local users with other ISP's and they have much bigger issues.
So, I'm very happy with Barefoot !
1 comment
Rebecca J.Barefoot Telecom
Hi B2BR,
Thanks for your great feedback!... Read more
Glad to hear we have provided you a good experience. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
AdrianSydney, NSW
- 9 reviews
- Barefoot Telecom
- Verified customer
Poor Barefoot service
For about 11 days now, beginning with the 18/03/19 we had no or intermittent broadband connection. We called Barefoot customer service on the 19th of March.
They advised us immediately to replace the modem because the line was good. We bought a few modems one after another, new and second hand. Neither modem worked. At last Barefoot concluded that it may be the line but I had to pay about two hundred dollars if the line was good, as if it was not Barefoot who had to check the line and come with a diagnostic. I have a contract with Barefoot ...Read more
4 comments
Rebecca J.Barefoot Telecom
Hi Adrian,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP?My account number is 628397 (Silvia Grigoriu)
I also sent a letter to your customer service requiring a refund for the month of March because we spent so much time and money for the many modems we had... Read more
Rebecca J.Barefoot Telecom
Hi Adrian,
Thanks for confirming the details.... Read more
We can see the relevant team has responded to your request on Monday. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
CraigMetropolitan Adelaide, SA
- ADSL
- Verified customer
Great company
Their delivery and connection dates were earlier than expected.
Their tech support line is answered immediately and your not left on hold for hours waiting, like with other internet providers.
All of my technical issues have been resolved promptly by helpful and friendly staff.
1 comment
Rebecca J.Barefoot Telecom
Hi Craig,
Thanks for your fantastic review!... Read more
Glad to hear we have provided you with a good experience. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom compares to other Internet Service Providers
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Albert AsburyCentral West, NSW
- 2 reviews
- NBN 50 (Max)
- Verified customer
Excellent product/service.
Lives up to it's claims, has just given me a further 3 months at the lower introductory rate, I'm so impressed because it was unexpected. Download and upload speeds are consistent and what we signed up for.
1 comment
Rebecca J.Barefoot Telecom
Hi Albert,
Glad to hear you are so happy with us, thanks for your review!... Read more
Regards, Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Luke LorenCentral Highlands and Goldfields, VIC
- ADSL
- Verified customer
Grateful to their customers
When calling Barefoot there are very short if not non existent wait times and the staff are extremely helpful and professional. When issues have occurred they have been dealt with quickly and professionally putting costumer satisfaction first.
1 comment
Rebecca J.Barefoot Telecom
Hi Luke,
Many thanks for your feedback and kind words!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Irene M.Gippsland, VIC
- 5 reviews
- 2 likes
- Barefoot Telecom
- Verified customer
Brilliant company to deal with ☆☆☆☆☆
I have used Barefoot Telecom for both NBN and ADSL services over the past 3+ years, initially for their great value and no contract, then delighted to discover a company with awesome customer service. A very helpful team which goes above and beyond the call of duty, regular updates when there were occasional NBN drop-outs, and even replacing my modem free of charge when it became faulty after moving house. It would take a lot for me to jump ship to another provider!
2 comments
Rebecca J.Barefoot Telecom
Hi Irene M,
Wow, what can we say! ... Read more
Many thanks for your fantastic review. Glad to hear we have provided you a good experience! Regards, The Barefoot teamKeep up the awesome work Team!!
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- ADSL
- Verified customer
Good so far
I haven't had any issues with internet and it was easy to connect and set everything up. So far internet has been stable and normal speed, with the usual slow times after 5pm as with every other provider I have had in the past. I only had only issue with getting my new SIM card with them and they made a whole month of my life really difficult without any proper solution but for me to return to my old phone provider and their customer service is not great.
1 comment
Rebecca J.Barefoot Telecom
Hi Vaj,
Thanks for your review. ... Read more
We are sorry to hear about your experience with our mobile service and customer service. Can you please advise your account number so we address this matter ASAP?Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
MarkPerth, WA
- 3 reviews
- NBN 50 (Max)
- Verified customer
Great service. No issues. Support team very helpful
Connection stable. We are some distance from the local NBN node speed is 35-36 mbs download. Was same ratio as ADSL. Would be nice if a little faster, nonetheless happy.
1 comment
Rebecca J.Barefoot Telecom
Hi Mark,
Thanks for your review. ... Read more
Regards, The Barefoot team.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Questions & Answers
Henny Smithasked
What type of Modem do you guys sell for NBN 100?
1 answer
Rebecca J.Barefoot Telecom
Hi Henny,
We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.
Rachelasked
Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill
3 answers
Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:
Rebecca J.Barefoot Telecom
Hi Rachel,
Before we order your service we would process the modem fee ($149) upfront.
We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.
Your first month would be $69.00 in this case.
Regards,
The Barefoot team
Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot
Jackasked
My home address is 489 Redland Bay Road Capalaba QLD 4157.
- do you provide ADSL in this area?
- what is the average speed at peak hours in this area?
Thanks,
Jack
2 answers
Rebecca J.Barefoot Telecom
Hi Jack,
In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.
Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise?
156/368 oxley dr.runaway bay queensland 4216
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Rebecca J.Barefoot Telecom
Hi LochKalten,
Many thanks for taking the time to leave us this review, it is much appreciated by all of the team!... Read more
Regards, The Barefoot team