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Reviews

4.4

447 reviews
5
(331)
4
(53)
3
(9)
2
(16)
1
(38)
  • Value for Money
    4.3 (99)
  • Transparency
    4.3 (85)
  • Customer Service
    4.4 (99)
  • Adequate Speeds Yes (81%) · No (19%)
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LochKalten

LochKaltenSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Brilliant. Far outshines Optus's services - Glad I made the switch.

published

There have only been a few times, for a couple minutes at a time, where service had dropped, but that was due to NBN network upgrades in my area. Perfect otherwise.



1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom



Generally excellent speeds

published

Speeds with Barefoot are generally excellent. There are occasional slowdowns during peak periods but they are not detrimental. Where Barefoot excels is with their customer service. The times I have required to call their support team I have reached a local call centre who have been able to assist.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Matt R.

Matt R. South East Queensland, QLD

Responsive and available.

published

With regards to third party problems Barefoot personnel have always been fast and on the ball. Personnel know what they are talking about without a script!! They have no control over NBN Co. or Telstra hardware and faults but they get it sorted everytime. It never seems to be their side of the problem but they always get it resolved. Dealing with many providers over the years moving house regularly for work Barefoot have been the easiest by far to deal with.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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Exactly what I was expecting.

published

Fast and reliable service. No interruptions. Prompt, friendly and efficient service. Good speeds. No dropouts, attractive upgrade offers available from time to time. Highly recommend using Barefoot Telecom. Extremely happy with my service.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

heaps better than my previous providers

published

since NBN no drop-outs and no issues. Prior to NBN heaps of dropouts. However dealing with Barefoot native english tech support was a pleasure and after a few "dropout tutorials" I was able to deal with drop outs without support.

2 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Kristine Curnow
Kristine Curnow

no problemo

Review collected in partnership with Barefoot Telecom

Harsimran Singh

Harsimran SinghSouth East Queensland, QLD

  • 4 reviews

Was good but now can’t hold enough customers

published

Bad connection
No solutions
Rude tech staff
Was good but not anymore try to contact tech staff but just wait and wait.

Hope do well in future.
All weekends and holidays speed like 2mbps

2 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Harsimran Singh
Harsimran Singh

Ac no 550395
Warner

Distressed

DistressedSouth East Queensland, QLD

  • 2 reviews

The worst company I have ever dealt with Bar none.

published

The worst company I have ever dealt with. Even the managers don’t call back when they promise to. New connection, now at end of second week and nothing. Blame everybody else but themselves. Spend more time blaming people than trying to resolve the issue. Their staff and management talk to you as if you are idiots. Rude, talk over you constantly and call you MATE all the time. AUSTRALIAs broadband connectivity and the whole industry is a joke. Every time I’m out with friends I hear another NBN anas provider joke. How do you spend this much money and still not get it right.

5 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Distressed
Distressed

Hmm, Do I really think this will help my case ? Amazing the quickest response I have had so far in two weeks is when you start going to social media and review sites.

Distressed
Distressed
Adrian

AdrianSydney

  • 4 reviews
  • ADSL
  • Verified customer

ADSL down again for days

published
5 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Adrian
Adrian
Adrian
Adrian
Andrew S.

Andrew S.Illawarra, NSW

Great Service, Top Value and Excellent Support.

published
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Emma C.

Emma C.South East Queensland, QLD

  • ADSL
  • Verified customer

Horribly unreliable

published

Unreliable internet - repeated hours of no wifi during peak times with no explanation or discount offered. Waste of money.
I'm in Brisbane, CBD, Saturday night at 8
8:30, no internet, again, and no one available to phone. This is the 4th time in just a few weeks.
Thankfully this hasn't happened while I've been working yet, but I cannot afford the risk.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Affordable & Reliable

published
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
  • ADSL
  • Verified customer

Constant dropouts

published

My internet constantly drops out, especially at night and I have to tether my phone. I called about it and it seems like an overly complicated process to see what the problem was including me having a Ethernet cable which I don’t have.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
B2BR

B2BRWide Bay-Burnett, QLD

Barefoot is the best !

published

OK, Barefoot has always been responsive and upfront from the start, and very easy to communicate with. My only issues have been with the NBN service being somewhat unreliable in terms of speed and consistency. My line is approx 250M from the node, so you'd expect that I'd get the highest speeds the majority of the time but that is not the reality.

Barefoot is not to blame for their suppliers shortcomings.

I have the 50MBPS service and can get up to that speed if I pick my times well, but as soon as my near local High school is open, the speeds go down.
I've spoken to other local users with other ISP's and they have much bigger issues.

So, I'm very happy with Barefoot !

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Adrian

AdrianSydney, NSW

  • 9 reviews

Poor Barefoot service

published
4 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Adrian
Adrian
Barefoot Telecom
Rebecca J.Barefoot Telecom
Craig

CraigMetropolitan Adelaide, SA

  • ADSL
  • Verified customer

Great company

published

Their delivery and connection dates were earlier than expected.
Their tech support line is answered immediately and your not left on hold for hours waiting, like with other internet providers.
All of my technical issues have been resolved promptly by helpful and friendly staff.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Albert Asbury

Albert AsburyCentral West, NSW

  • 2 reviews

Excellent product/service.

published

Lives up to it's claims, has just given me a further 3 months at the lower introductory rate, I'm so impressed because it was unexpected. Download and upload speeds are consistent and what we signed up for.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Luke Loren

Luke LorenCentral Highlands and Goldfields, VIC

  • ADSL
  • Verified customer

Grateful to their customers

published

When calling Barefoot there are very short if not non existent wait times and the staff are extremely helpful and professional. When issues have occurred they have been dealt with quickly and professionally putting costumer satisfaction first.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Irene M.

Irene M.Gippsland, VIC

  • 5 reviews
  • 2 likes

Brilliant company to deal with ☆☆☆☆☆

published

I have used Barefoot Telecom for both NBN and ADSL services over the past 3+ years, initially for their great value and no contract, then delighted to discover a company with awesome customer service. A very helpful team which goes above and beyond the call of duty, regular updates when there were occasional NBN drop-outs, and even replacing my modem free of charge when it became faulty after moving house. It would take a lot for me to jump ship to another provider!

2 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Irene M.
Irene M.

Keep up the awesome work Team!!

Review collected in partnership with Barefoot Telecom

  • ADSL
  • Verified customer

Good so far

published

I haven't had any issues with internet and it was easy to connect and set everything up. So far internet has been stable and normal speed, with the usual slow times after 5pm as with every other provider I have had in the past. I only had only issue with getting my new SIM card with them and they made a whole month of my life really difficult without any proper solution but for me to return to my old phone provider and their customer service is not great.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Mark

MarkPerth, WA

  • 3 reviews

Great service. No issues. Support team very helpful

published

Connection stable. We are some distance from the local NBN node speed is 35-36 mbs download. Was same ratio as ADSL. Would be nice if a little faster, nonetheless happy.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Page 5 of 23
See all Barefoot Telecom reviews

Questions & Answers

Henny Smith

Henny Smithasked

Barefoot Telecom

What type of Modem do you guys sell for NBN 100?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Henny,

We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.

Rachel

Rachelasked

Barefoot Telecom

Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill

3 answers
Happy Chap
Happy Chap

Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:

Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Rachel,

Before we order your service we would process the modem fee ($149) upfront.

We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.

Your first month would be $69.00 in this case.

Regards,

The Barefoot team

Ravinder B.
Ravinder B.

Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot

Jack

Jackasked

Barefoot Telecom

My home address is 489 Redland Bay Road Capalaba QLD 4157.
- do you provide ADSL in this area?
- what is the average speed at peak hours in this area?

Thanks,

Jack

2 answers
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Jack,

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise?

Jacqui Steadman
Jacqui Steadman

156/368 oxley dr.runaway bay queensland 4216

Get an answer from our members and Barefoot Telecom representatives

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