I used Barnetts for the first time a month ago when my usual carrier was unable to collect my freight. I called and was on hold for about 30 seconds before speaking to staff to book. As a first time user I had to fill in some Paperwork (took about 2 minutes) and pay by card over the phone. Staff were friendly and knowledgeable. Goods were delivered when and as expected. Happy Customer, I'll be back.

Did not inform me of package delivery until 10 minutes before - I work 20 minutes away from home. Driver had to unload a 120kg package without mechanical assistance but expected me to assist with unload. Because I did not get back before him, he unpacked all items worth $2000 and left it unsecured on my front lawn with all the packaging strewn all over my front yard. When I told the driver what I thought, he wanted to fight me.

Had some personal items sent from uk after my parents died, they arrived in oz at quarantine in perfect condition but when they arrived from sydney to forster, crystal glasses and plates were broken. It was obvious the box had been dropped. Their insurance only covers damave to the external. If the packaging is not damaged they will not cover damage to whats on the inside. Would not use again.

I have sent multiple 100kg skips of donated goods to Fiji and I have Barnetts Couriers deliver the goods to Sydney, they are fast, efficient and very courteous. Thank You...

We understand that delays happen, however it is crucial that information is passed on, and clients awaiting deliveries are reliably informed. It is especially frustrating to be met with patronising, generic, non specific responses by quite rude staff when legitimate inquiries are being made. This is not the first time I have had this experience with Barnetts as a receiver, and I urge all my suppliers to go elsewhere whenever given the opportunity.

Paid $400 for delivery had to assist off load product when informed I would not need to be home. I had to get my car reload items and drive them up to the house as driver not happy to bring vehicle nearer although there was heaps of room.
Company not happy to respond to me as the customer is the company that employed them to deliver the items. So basically poor customer service.

Had a package weighing around 19KG to go from Kiama to Sydney. Rang 4 couriers, but none would take it for me, because it was a one off and I didn't have an account. Ho much business must they lose? Called Barnetts, and had the whole thing booked in under 5 minutes, helped by the wonderful staff at Wollongong. Parcel was picked up on time, even receiving a call 30 minutes before arriving. Had a problem at the other end with the company saying they didn't receive it, but called Barnetts and had a scanned copy of the delivery docket with a signature and time sent to me by email in a few minutes. Would use them again. Thanks Barnetts.

Good services coming from South to North but sending the other way around won't use them again paid for to the door drop and on arrival rang the receiver told them they had to pick it up from there depot or it would be left there until someone came for it, when I spoke to them at there office was hung up on, I done recommended them at all

Completely ignored all Top Load Only signs and stacked underneath other pallets, destroying everything being couriered and now at a loss of hundreds of dollars and was told "to bad". Was not even offered an apology or a cent of compensation.
Definitely will not be using them again!
Not happy.

They are a great company to use for large items for companies and that is where their competitive prices kick in. I'd recommend them for businesses or people who need to move weight.
Very lovely and happy when ever I speak to them. They always have reasonable costs and very reliable service. The paperwork they require is straight forward.
They can sometimes be a little late when they say they will be there at a time