Barrier Reef Pools Questions & Answers

I have a plunge pool 5.5m long by 3.5m, 1.65m deep overall, a ledge all around and seat along entry edge.

Hey Bernard
Thanks for your reply, but I’m asking about the actual thickness of the fiberglass pool shell itself, I want to know if there is a difference in the shell thickness between the bottom or base of the pool compared with the kids play area and the spa or are they all the same and if they are not all the same I’d like to know what they all are. Because I think the average thickness is 4.2mm and I just wanted to know in the Brooklyn range which has a spa and a play area if it’s all the same or not and their measurements.
Thanks Marzenelz

I have same problem.. Gracemere. Seems to be a gel coat issue.

Yep, same problem here.

Hi Melissa
I had mine installed Oct 18 and I have no complaints at all the people from start to finish are great and my pool is doing great and we r still using it
They are very good at what they do
I would recommend them to anyone
Call and speat to them
You'll always get someone who is not happy it's the way it is but I am very happy and I know of 3 others who are also happy
Hope this helps
Suz

Thanks for your response. Much appreciated.

Seal where are you located?

Had a dreadful experience. Would never recommend this company to anyone. See above comment by brett

yes and within 12 months went blotchy below water line but onlyvertical surfaces and guess what,water quality.again.

Oh that’s not good. Does the warranty cover the blotchy sides? What are they going to do about it?

Help!.. I have same problem. Installed a 12 m pool with spa in Rockhampton & have also found a second customer with same problem. Blotchy white marks.. they look like water marks. Very visible on floor of pool and in particular the safety edge & steps. Pools are just over 12 months old. We both have enviro swim pool systems. Pool shop can’t help us, our water levels & readings are all fine... & it’s not calcium. The pool is not as sparkly anymore. I don’t know how to fix or where to go for help. Barrier reef pools do not seem interested in identifying the problem.

Same here. BRP say it’s a calcium stain. Am going to try the Pool Stain Remover product they recommend.

100% not calcium. Its inferior gelcoat.

yes ours is still there, but Barrier Reef Pools are not interested in our problem they just keep telling us to use a abrasive cleaner ????????

Unfortunately we didn't experience this but yes, I'd expect the Rep to contact you & rectify. When our pool was delivered & was left at an empty section opposite us. It was there for about 3 days & didn't sustain any damage.

I have nothing negative about Barrier Reef, they were brilliant throughout our process.

I hope I've been of help.

Thanks

Unfortunately we can't help as we're South East Qld. However just to share, we had NO issues. Barrier Reef both Logan & Burpengary were FANTASTIC during the whole process & continue to be (we're nearing our 1-yr installation).

Sorry & thanks

Don't buy it ! We had to give our pool issues to a Solicitor in Brisbane to deal with this fraudster company. They try everything not to help you and when you complain they don't even bother to write you back.

Absolutely agree, don’t buy it. I had my pool tested monthly by the pool professional they recommended, problems after 18 months and still they won’t honour a warranty.

Hi Anonymous from Barrier Reef Pools and thanks for the reply to my question.
Somewhat contradictory answer and a bit nebulous too.
I'm still not clear. Again, in your answer to Simone.......... "but as your pool is only 2 years old it should still be in pristine condition"............. you are making a judgement here based on a timeframe, only the age of the shell. So then, regardless of water chemistry maintenance for 2 years the shell should be pristine? That's how I read it.
It surely should therefore still be in pristine condition after 8 years whilst maintaining the testing to Australian Standard, as that is what your warranty is based upon and basically what you've gone on to say in the answer. Are there honestly any of that age out there that are pristine?
Just trying to help some other readers who may wish to avail themselves of as much info as possible before parting with substantial funds.
By the way, FYI the Australian Standards that have now been provided were requested from your business just days ago. There was no standard provided for reference since handover years ago.
Thanks again to Anon
Regards
Lesley

We bought a fibreglass pool and so far lots of problems. This was my last one next one will be concrete

the issue is when you hop in the spa and turn it on the divider moves backwards and forwards and floats out

I have discovered another two holes/spots the size of a ten cent piece. That is 4 in total. I will email you however I do not have an under water camera to take pictures. And the gel coat is most definitely not on these spots.

Hi, i am interested to know if your issue was dealt with correctly

Thanks Annie. Received the email this afternoon. It does help us to make an informed decision. Regards, Michael

Hi Michael
I think you are asking all the right questions and it would be great if you can clarify the thickness query. In 2013 our 12 meter pool developed a crack along the length of the base of the pool and whilst there are a number of factors that can cause this I was concerned about the thickness of the base of the pool. I also asked Barrier Reef pools for the minimum thickness for the base of the pool and they will only state an average thickness across the entire shell which in my mind is somewhat pointless. I purchased a calliper and measured a number of points along the crack and I can assure you that the suggested minimum rule thickness of 8mm to 10mm mentioned above is laughable.
I would not purchase another pool unless I knew the minimum thickness for the base of the pool.

Tony

I find it difficult to understand how 4.2mm can be an average of the overall entire shell. I would have thought there needs to be a certified minimum thickness that is resistant to a pre determined stress. Hence I need to know what the minimum thickness should be?