Read also:
fat blaster weight loss shake review skinstitut rejuvenate 15 serum reviews panasonic dmr-hwt260gn review bauhn 75 inch tv review best portable air conditioner 2015 australiaBarrier Reef Pools WA
The ScottsPerth, WA
Great experience
We had a great experience with Barrier Reef Pools WA. From start to finish the whole process was easy, professional and everything meet our specifications. The staff were friendly and efficient and the team on site were friendly, finished their work on time and correctly. we had no hassles with the whole process. We found the company, staff and crew very accommodating. I would definitely recommend Barrier Reef Pools.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Excellent Service
Tony from Mandurah Barrier Reef was very helpful right through the process, as was the Perth Head Office. We had a lot of work to do before and round the pool installation process, and they accommodated us every step of the way, even though it meant long delays in the process for them. Installation went very smoothly. The pool met our needs perfectly, even better than expected, and was much easier to maintain than we thought. They were constantly available to answer questions and talk us through the equipment afterwards, and even change a hose of the wrong length. They wouldn't let us return the wrong one till the new one arrived just in case we had to use it.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Chris - SuccessPerth, WA
Fantastic to deal with - Very happy with our pool
We had our pool installed by Barrier Reef in O'Connor (David was our sales rep) - we were very impressed with the quality and we had fantastic help throughout the whole install providing us lots of different options and helping us get exactly what we wanted in our backyard.
We are very happy with our post install support, which is very important. We have had lots of questions as we are first time pool owners but Dave and the team are always willing to help.
Pool is great, easy to maintain & good quality products.
A few minor teething issues ...Read more
along the way (as would be expected with any new pool install) but we were able to get barrier reef on board to help and their office sent out support straight away and any issues were resolved very quickly. would recommend.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Barrier Reef Pools WA compares to other Pool & Spa Shops
Know better, choose better.
Lee.Perth, WA
Perfect service from start to finish.
Dealing with David from O’Connor was an absolute pleasure. Installation was brilliant. Aside from a specific valve that I wanted that couldn’t be properly installed due to never having done one, it has been brilliant. They’re the premium pool builder in Perth with the best range, best finishes and best service. You’ll never be disappointed with a Barrier Reef Pool.
Similar opinion? Write a review on ieatwords.com.au!
Tim H.Perth, WA
Great service from start to finish...and beyond
David from Barrier Reef Pool (O'Connor) was fantastic from start to finish, taking the planning and regulations out of our hands for the entire process. Even after hand over, Barrier Reef has continued to help me with questions about my system and maintenance. I would recommend Barrier Reef to anyone thinking about installing a pool.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
SachPerth, WA
A beautiful pool and a great experience
Our pool was the best investment in our new house. The kids are in it constantly and it really helps burn off some energy in the afternoon. The system requires little maintenance which i have easily learnt to do this being our first pool.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Charlotte and Phil RosePerth, WA
Great customer service
Great customer service and advice to help us choose the right pool for our property and needs. This was our first pool and the whole process was stress-free. The pool looks fantastic and we love the additional spa jets and water feature.
We came across Barrier Reef Pools WA at the Perth Pool and Spa expo and despite the stall being extremely busy, the staff at BRP were very helpful and took the time to answer our questions. It was a no brainer to go with BRP and we have no regrets.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
An excellent experience
Barrier Reef Pools Perth are simply the best pool company out there. Dave the salesman was the only salesman that we spoke to during our extensive search who was actually honest and genuine. Despite the price being very reasonable, it was not the biggest win. It was the overall experience that was simply perfect in every way. Professional tradies who came on time and kept their promise and most importantly, knew what they were doing. Avril in the office was so supportive, it felt like she was installing the pool In her own backyard! Highly recommended without doubt.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Kylee U.Perth, WA
Absolutely love our pool
We use our pool a few times a week. I just love seeing the kids having fun in there. The heater makes a lot of difference to extending our usage for the seasons. I got the sand filter and its so easy to maintain, simple to use. Thanks Barrier Reef Pools, you have been fantastic to work with.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Barrier Reef Pools WA compares to other Pool & Spa Shops
Know better, choose better.
A fabulous pool
We use our pool pretty much every day, and our neighbours also.
Maintaining it has been very easy so far with the filter system and occasional removal of a few leaves, it’s been no trouble.
Similar opinion? Write a review on ieatwords.com.au!
TeddyPerth, WA
It was a great experience working with Barrier Reef Pools Perth
We were very happy with the whole process from buying to the installation of our pool.
The size we choose and was recommended was pretty much spot on for our needs.
Similar opinion? Write a review on ieatwords.com.au!
Mark Perth, WA
Gel coat issues also!
Hi Rob, you are not alone, we have had a Barrier reef pool for about three years which seem to have the same problem. The facts - First noticed it at about a year after installation. As the pool water dropped its level there was a white line evident so we dropped the pool a few inches only to find our $36K investment had turned from 'Pacific Blue' to 'White chalky' After some negotiation with BRP we were offered the option to have the pool 'Buffed' at our expense of $2K! The installers were great along with the sales man who come out to have...Read more
a look but no one from BRP was remotely interested in our plight although they were given every opportunity, blaming water quality which is absurd as its a fresh water system. Its in there fine print of the contract. (BUYER BEWARE!!!) Good luck with your persual which I would be interested to hear more about.5 comments
Brad H.Barrier Reef Pools WA
Hi mark we have not heard anything back from you and would appreciate if u could make contact with us. We would like to assist you but need your information
Hi Brad, you have my information and we have already had many discussions concerning my pool for which you, unfortunately offered no resolution.
Similar opinion? Write a review on ieatwords.com.au!
RobPerth, WA
Gel coat issues.
Gel coat issues in 3 year old pool. About to start the warranty process and will document the progress and process from start to finish. I won’t settle for water quality excuses and will set up an avenue for a larger class action if required as there seems to be so many others with the same issue. Interestingly my BRP supplier no longer uses the same gel coat supplier. Look out for a FB forum I will start soon for effected customers to pool our resources and the facts in issue with our gel coat failings.
1 comment
Brad H.Barrier Reef Pools WA
Hi Rob,
Can you please email me your best contact details so we can look into your case.
I need all your information & who you purchased your pool from. Pool records are also important to us as we nee... Read more
Similar opinion? Write a review on ieatwords.com.au!
Mark TPerth, WA
Relieved
Very happy with the installation of our new pool! At first we were slightly confused when shopping around as everyone had different ideas and the quotes we received were all very different and became a bit confusing. Barrier Reef seemed to provide a better scope of the project and gave us the exact equipment that was going to come with the pool for us to research and learn more compared to most quotes that were very vague. The original quote was more than most we had received but it covered everything and to our surprise (which it shouldn’t be)...Read more
the pool was installed with no issues or surprises for the price on the quote. We’d highly recommend Barrier Reef Pools for not only the service and quality but also for their patience with us having never had or installed a pool before - they really have a construction approach to the pool rather than a sales approach1 comment
Brad H.Barrier Reef Pools WA
Hi Mark thanks very much for taking the time to post this review,
we wish you and your family all the best with your new barrier reef pool.
Similar opinion? Write a review on ieatwords.com.au!
Lived up to its reputation
Great experience and very happy with the install. No hidden costs and made the whole process easy. Would highly recommend as we've had issues with other pool builders in the past. Their experience and attention to detail was clear throughout the whole process.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Barrier Reef Pools WA compares to other Pool & Spa Shops
Know better, choose better.
Terrible customer service
WOW TERRIBLE EXPERIENCE from many communication issues, Stuctural flaws, custom service being the worst. We were happy with some of the contractors but felt disappointed in others. when contacting barrier reef with all our concerns and to let them know we had a leak, We felt We were the ones to initiate all communication frustratingly then received tardy, reluctant and rude service leaving us feeling physical, emotionally, mentally and financially ripped off. Still waiting for the finished product and still waiting for someone to contact us to see if we are happy witch we are NOT.
Similar opinion? Write a review on ieatwords.com.au!
BelPerth, WA
Excellent product and service
We are so happy with our new barrier reef pool, we have been recommended by a few friends and can’t fault the service or product. A big thanks to our installer mark and the office team.
Similar opinion? Write a review on ieatwords.com.au!
SarahPerth, WA
Pool looks great and no surprises
We've just had our pool installed and it's looking amazing! They said fixed cost and I was waiting for a surprise bill at the end but didn't happen. Really impressed with how honest they were upfront about the extra costs for the crane and machinery as it wasn't an easy job. Can't believe we've finally got it done but so happy we have. We'd definitely recommend these guys
Similar opinion? Write a review on ieatwords.com.au!
PhoebePerth, WA
EXCELLENT JOB
Barrier Reef Installed our Pool a few weeks ago it was done in a very professional way and in good time. My pool looks like it is in a resort . I could not be happier Thank you
Similar opinion? Write a review on ieatwords.com.au!
Cheryl CPerth, WA
Seamless experience
Had our pool installed a few weeks before Xmas last year and we couldn’t be happier with our experience. We had a few other quotes from competitors that did come in cheaper but I believe this is because Barrier Reef were so up front about any additional costs associated with the install as we needed rock hammering and had limited access to our block. Barrier Reef were able to overcome these obstacles and the end result is fantastic. Would definitely recommend!
1 comment
Brad H.Barrier Reef Pools WA
Hi Cheryl,
Thanks very much for your review. We pride our self customer service and satisfaction and we are glade to hear you are happy with your new barrier reef pool.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sally Hasked
Hi are any of the pools with Gel Coat problems in Perth? Like another person here we have taken our cover off our barrier reef pool. To find the patchy fading on the pool. And more developing. We are so sad and devastated. So worried it can’t be fixed and won’t be managed by the company
11 answers
Barrier Reef P.Barrier Reef Pools
Hi Sally, you will need to contact BRP Perth as they manufacture in WA. They will be the best to talk with about your pool shell issue.
Thanks in advance
Hi Sally - yes we have the same problem in perth, and know of another BRP pool with the same problem. both are chlorine free pools so chlorine bleaching is not the problem. pool still works well but looks terrible. white buildup or degrading of the gelcoat is hard to know. have not found a chemical to remove it. was told it might be calcium silicate (calcium carbonate would come off with acid) BRP suggested a fix costing nearly $300 but did nothing.
Kim
We have the same problem, pool 18 months old, serviced monthly by the pool professional with test results recorded. Owner of BRP says he’s not going to do anything about and the warranty won’t cover it due to unfavourable test results. Just a cop out. The whole point of having regular testing is that if anything is slightly out, then it can be addressed. I questioned if the setup that they sold us was inadequate, this might at least explain the unfavourable results. I was told it was fine. Something clearly has gone wrong, and he’s looking for any reason not to honour his obligations. He’s basically told me that warranties aren’t worth anything. Surely they have insurance to cover things like this. It seems their warranty, peace of mind speech on the website is just a marketing tool with no actual substance behind it. Very sad that we now have to go down the lawyer route. Shame, I thought this company had some integrity.
Andrewasked
Has anyone had any dealings with barrier in Joondalup, WA? On the fence with a couple of companies, but reading all these reviews I’m starting to move Barrier down the list.
4 answers
Yes, we used barrier reef pools in Joondalup and I still wish we hadn’t. Such poor service, poor workmanship and our two year old pool is very faded. Go somewhere else!
Hi Macca, we had the same thing and Steve had the nerve to accuse us of not looking after our pool. Our pool is grey instead of sparkling blue. Have heard its a problem with the gel coat. Perhaps we should all band together and take some action?
Brad H.Barrier Reef Pools WA
Hi Steven, in the last three years our Barrier Reef Pools WA Manufacturing facility alone has produced over 2,000 swimming pools. How many bad reviews have you seen ? Barrier Reef Pools offer any customer to have there pool sample tested in an independent lab, you must take responsibility if the test passes and pay for the cost of the core sample test which is approx. $2,500. Please let me know if you would like us to organise this ? we are also happy for you to organise this your self. Our display pools in Mandurah were not maintained by our last managers who are no longer there but our display pools at O'Connor were so I ask you to go there and let me know what you think. Thanks Brad
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Brad H.Barrier Reef Pools WA
Hi Mark,
ed to know how your pool has been looked after. my direct email is [email protected]Can you please email me your best contact details so we can look into your case.
I need all your information & who you purchased your pool from. Pool records are also important to us as we ne... Read more