Bay Leather Republic Physical store

Cheap poor quality items used to manufacture our expensive leather lounge suit.
After spending almost $6000 on a new lounge suit in 2016 we now have an issue with one of the electric recliners.
After delivery of the suit we had to put it in storage for 12 months while we built our new home, the suit as far as usage is concerned is only 4 years and 9 months old. after having a visit from the Bay Leather service agent (The Leather Doctor) we have been informed that the mechanism on one of the lounges has links that are worn out. You cannot repla...

Had "leather" couches for 2 years, after the first year they started peeling, they had someone come look and apparently it was classed as wear and tear, now 2 years later its peeling so bad and they wont do anything. BLR doesnt exsist anymore apparently and is now being dealt with by freedom, husband spoke to the rudest lady alive today, will be taking this further to fair trading. Absolutely disgraceful. 5k in the toilet

Bought $6k od worth of leather couches and protection plan (extra $200+) but when my cat scratched the couch (light surface scratches, fully covered apparently according to the booklet), they denied me the ability to make a claim saying because I waited 2 months to call it was no longer fixable or covered. Apparently they can only fix scratches immediately as they happen. They didn't make me aware of this at any point prior to attempting to claim. The couch is lovely, although the seat cushions are very hard after 7 years of sitting on it (I am...

If you want to spend your hard earned money to buy from either BLR or Freedom, as this company is owned by Freedom and you'll be at their mercy if you need a rectification under a warranty. Think again.

I have a $7000 modular lounge which is 18months old. One of the recliners has broken down twice. The first time it took 2 months to get it fixed. After 7 weeks the second time I'm still waiting to get my lounge functional. All it needs is a new recliner motor.

Freedom after sales service is non existant. They do not acknowledge receipt of your claim nor do they keep you informed. SHOP ELSEWHERE because if you have an issue be prepared to wait months for a repair.

Deposit place in June. 10-12 week ETA confirmed by sales assistant and written on the invoice.
13 weeks pass, still no update. No contact from Bay Leather.
18.5 weeks later, someone from Bay Leather finally contacts us to inform that they need the rest of the payment as the lounge is now available.
When questioned on the delay, the response was "I don't want to get involved in the "he said she said"".
Our ETA was clearly written on the invoice, and if we had of known we would be waiting almost double the amount of time, we would not have pl...

Was quoted 10-12 weeks for delivery of a leather sofa. It finally arrived 18 weeks later - DAMAGED. There were scratches all over what was supposed to be a brand new sofa. The quality did not resemble and was sub standard to the demo unit we saw in store. The worst quality!!! Looking at the ID label on the unit, the unit did not go through nor pass quality control as the QC stamp is not there. Sent an email to Bay Leather Alexandria, have not had a response. Would not recommend!

We purchased the Grand Lodge 2.5 seater + chaise in New Club leather from Auburn. After almost three years of use, the couch still looks almost brand new. Very happy with this and would buy the exact same model if ever we needed a replacement.

I purchased this item almost 2 years ago, the couch started to deteriorated after one year of use and these happened:

Leather started to peel off
Leather started wrinkle
The feather inside the couch started to poked out (still within the casing, but visible).

I contacted Bay Leather a few months ago and they sent someone to have a look, and the result was a No because all of the above is normal ??? I made a complaint to NSW Fair trading Office and they got involve and the result was to ask Bay Leather Republic (freedom Furniture- parent compa...

Their sales person was very impolite even when my little son was crying look badly also irresponsible and careless, she invoiced an item incorrectly and then convict us telling lie and we changed our mind, also every time I called them they were impatient and impolite never had experience like this, I will make sure never ever purchase from them and recommend whoever I know not to do so, also their customer service are hopeless, one of the sofas they delivered was faulty, after sending technician 2times they could not fix the problem and have t...

Very disappointed with their service, very rude . I will never purchase again from this store again . Delivery was charged and they failed to deliver the promised services. Left a mess behind called to complain and their reply was sorry you wanted your purchase ASAP. Incompetent !! Because of your delivery manner I will not purchase again and wish I can give u back your couch !!! And get better service somewhere else.

This brand has perfectly demonstrated a good customer service at a sale time. However, once you pay the deposit and place the order, you are not going to get any what so ever customer service except for chasing you up to pay for the remaining cost even when there is no confirmed date of the delivery. We placed the order back in early Feb, and was told the leadtime was 14-16 weeks. Now we are at 21 week mark and yet we haven't heard anything despite the fact that they told us last week the delivery would be arrived this week(not the first time)....

We purchased our lounge and armchair in 2007 and they have both worn extremely well. We occasionally use leather conditioner on them but aren’t super fussy and they have ‘grown up’ with our two boys. I couldn’t be happier with how long they have lasted with barely any wear considering how rough my kids are. I won’t buy from anywhere else when it is time to replace.

We ordered a lounge in January which was supposed to arrive in April. No call or contact to say it’s been delayed we had to follow up twice and still no answers to where our purchase is. You should be paying us interest for the half we have already paid you!

I am very pleased with my purchase. Store staff were very friendly, but not' pushy', let us browse on our own but with an offer of help as and when required. We had 2 visits to the store and on each occasion were served by different staff but with the same helpful attitude. Delivery was on target even in these difficult times, were notified a few days beforehand and again 1/2 hour before delivery. The two men who removed all packing did so with minimum of fuss and with a cheerful demeanour although late in the evening. All together a successful purchasing experience.

Purchased leather lounge (load of rubbish) and the special cleaning kit (also a load of rubbish) from BLR in 2012. Within 12 months it showed signs of bad wear and tear. Raised this as a concern as we had used the cleaning kit as prescribed, they sent out the Leather Doctor - clearly a conflict of interest here too, who stated we’d failed to use the kit properly (goodness knows how it would have look otherwise and how does one fail to use a spray bottle and cloth appropriately to clean. Had a professional leather reupholster come out this week and said this is not proper leather. So after spending 8k on a product that is inferior, take my advise and stay away from this mob!