Reviewer Photos & Videos
BrettSouthwest, VIC
- 4 reviews
BCFing scammed in Geelong
BCFing website has Shimano TiAgra leader for $5.94, fins leader for $1.54, so I go to Corio Vic 3214 store and get 6 spools and it comes to $19. I give him a $20 note and he says now sorry it's $120+! He scans again and its $19, then it's $120+ again. He calls lady over and she says my phone's lying! But it was $19 on the BCFing register. Then she says I'm lying, trying to scam her! I go home angry and check the BCFing website again and it says TiAgra $5.94! So I plan to go back to the store and sought this out! Who's scamming who? All this happened at Corio Geelong store on 25/01/2020 at about 4 pm, and yes I gave him my BCFing club number! So is BCF club a BCFing scam?
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Tony No BatteriesSouth East Queensland, QLD
They don't match prices !!!
I asked BCF via online enquiry if they would price match on two marine batteries, as they are between $30 and $80 more expensive than their competitors.
They replied and said that they would if I could send them links to the other websites.
I sent them links for the first four that came on google.
After that, they stopped replying, even though I followed them up ( politely ) two more times.
Do not believe for a second that they price match.
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SofiaSydney, NSW
- 5 reviews
- 2 likes
- Physical store
- Verified customer
Excellent Service online & in store
I placed my order at 7.50am. I made an error, called their customer service line which opens from 730am. They were so helpful. They fixed my order. Exactly 2 hrs later i received a text advising me my package is ready for collection. I chose Wetherill Park store.
They were so professional, polite and had everything ready for me.
My order was correct.
I've had the best experience dealing with BCF, this was the first time i ever purchased anything and wont be the last.
They're so organised and professionals.
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Matt BaxterGoulburn Valley, VIC
- 5 reviews
Knowledgeable staff
I found the staff very helpful when I was looking for lures, they helped me and gave me useful tips to use next time I’m fishing, there range is huge
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John MenhennettPerth, WA
- 4 reviews
Great customer service
Just moved home to the Belmont area and dropped into the local BCF to grab a few gifts and was pleasantly surprised by the sales assist Judy who was extremely helpful. I ended up walking out with some great gifts and look forward to going there again
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toastyMetropolitan Adelaide, SA
- 2 reviews
- Online Store
- Verified customer
Great product better service
Thank you for making Christmas shopping easy. We purchased a kayak for our daughter for Christmas. Pick up was a breeze, the product is amazing. We've used it daily since Christmas day. Our daughter loves it
Update: Easy breezy shopping
We bought a junior kayak for our daughter for Christmas, chose pick up as we don't live far. Service was amazing, pick up hassle free. Our daughter loves it!. The quality is incredible. Thank you for making Christmas wishes come true at a great price
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Susan PeatfieldSouth East Queensland, QLD
- 2 reviews
Late delivery of gift card
I ordered a gift card in good time ahead of an early family Xmas gathering on 15 Dec, allowing three days spare) and paying for Express Post. The card did not arrive in the time promised and when I lodged an email on their tracking website there was no reply. When I finally rang I was told there had been a lot of problems since BCF outsourced sale of online gift cards. The card arrived very late and went to the post office not my address.
I would not use this company again.
3 comments
Hi Sarah
I read with surprise your reply to my complaint, stating that the courier collected my gift card on 16/12, how can it be that it took from 12.16pm on 7th December when I ordered the gift car... Read more
d and received email confirmation, that it took 9 days for it even be despatched??Customer CareBCF
Hi Susan,
Thank you for your message and we definitely understand your frustration with this experience.... Read more
Using the details in your order, I have sent you an email addressing your concerns above. If you would like this escalated further, please respond via the return email. Kind Regards, Sarah, Team BCFSimilar opinion? Write a review on ieatwords.com.au!
GrumpyAustralian Capital Territory
Appalling response to erroneous fishing reel delivery
I have placed an order for a left hand wind baitcaster reel and was sent a right hand wind version. After contacting BCF, their customer care centre replied in email that a correct order was resent. Fearing for a double does of the mistake (not by me) I called their service line to say I will return the wrong reel to a physical store after I received the correct reel. A week later I still haven't seen the reel so I called the service line to check the progress and to my disappointment I heard that it wouldn't be sent until BCF received the right hand wind baitcaster. All this could be avoided only if BCF runs their mail order in a precise manner. I am still in this protracted mess and hope to receive my correct order.
2 comments
Customer CareBCF
Hi Customer,
Thanks for your message.... Read more
We are very sorry to hear about your experience. We would love to be able to get this sorted out for you ASAP. Could you please provide us with your order number so we can look into this further for you? Kind Regards, Sarah, Team BCFI have talked to Nahada and being helped with the issue. Hopefully Ill receive the SLX DC 151 HG soon.
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Peter SMetropolitan Adelaide, SA
- 2 reviews
Difficult website to negotiate.One of the worst websites for on line shopping.
One of the worst websites for on line shopping. No information provided about what is still available especially on sales and packages. Slow and cumbersome search capability. Keeps referring to branch store stocks so it a true on-line shopping store or just a click and collect?
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No courtesy for faulty product
An extremely hot day out of necessity, bought auto blow up bed from bcf. Found it faulty and leaking once home . I have lung fibrosis requiring oxygen, and did not have any other bed to sleep on. Rang them and asked for their courtesy of bringing another to my home nearby to swap over on their way somewhere. I was given a flat out "no" regardless of extenuating circumstances. Thanks for nothing. Will drag it back to store to get a refund and not buy any further product.
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Gary KMetropolitan Adelaide, SA
- 2 reviews
- Physical store
- Verified customer
Great CX
Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service
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Troy W.
- 3 reviews
Great specials
Knife is excellent quality for the price. The staff were non intrusive and helpfull the store is large, clean and parking is free and plentiful. Greet shopping experience. Large range.
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PeterGippsland, VIC
Dometic 43 litre ice box
Out of stock during member discount promotion ordered on tobe in on a wednsday nor arrived told dont know when will turn up, no interest in ringing warehouse for delivery date .couldnt be bothered with the crap chat from staff at the Traralgon victoria store went to Anaconda same price in stock and bought other gear whilst there, easy fast good service worth the drive, BCF waste of time
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SpreadkindnessSouth East Queensland, QLD
Excellent Service
The staff at BCF Virginia went above and beyond for me recently after I was originally disappointed by the actions of another BCF store. They contacted many BCF stores to locate a particular item for me to save me driving all over town.
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Les H.Perth, WA
- 2 reviews
Pretty poor response
I was interested in a solar panel which is sold instore and online. The product decription didn't include the dimensions of the panel so I sent an email requesting that information. I got a response saying and I quote "For the best answer to your enquiry, we recommend you discuss this with the team at your local store." So if I want more information about a product being sold online I need to visit a store. Your kidding me aren't you.
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angryPerth, WA
- 9 reviews
Click and Collect Joke
I tried to order some solar kits and batteries yesterday online to collect from local store. I tried eight times with two different credit cards and was declined every time. I received this email back after complaining saying to contact my bank. keep in mind that both credit cards are fine and I made other transactions the same day online with other businesses.
Hi Rodney,
Thank you for your email, we apologise for the experience you have had.
According to our systems, all eight of your orders have been unsuccessful; we have sent a notification to your bank to advise the funds have not been accepted.
We suggest contacting your bank in regards to why your cards may not have been accepted online.
...Read more
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kim richardson
- 5 reviews
19.95 tent essential
This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well
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BhodFar North Queensland, QLD
DISSAPOINTING
Brought a 10L esky for $79 & returned within 48 hours.
Was able to go elsewhere and buy a 42L for $49.
Although the refund was easy, the Cairns store was dirty & unorganised..
Will not be going back to a BCF after this experience.
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AngandcolHunter Region, NSW
- 4 reviews
- 8 likes
Poor service
Need gas refilled three shops in street refill for $19.99 so does BCF Taree. Forster store refused to price match even though we purchased a new bottle from them! Went next door and filled l our bottles.
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Ewen S.South East Queensland, QLD
Always freindly
BCF Maroochydore have the best staff of any shop. They are always smiling and more then happy to help me out. They call over the staff member that actually fishing your desired species and region (Saratoga, in fresh water, flatheads from kayaks) it's great. Plus returns are taken with a happy face and normally no questions asked. My go to.
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Questions & Answers
Nauti bouyasked
I purchased a Garmin gps chart plotter on line in last weekends big sale and now 4 days latter I get a call saying it’s not available . The rep said I could have a shop display model without the box but I am uncomfortable with this as it’s not what I paid eight hundred bucks for . The rep is ringing around to try and find me a new one however he hasn’t called back . If he can’t get one what are my options? Should I try and get a refund or maybe an upgrade ?
Chef Bruzasked
BCF price matched a gas refill with Anaconda last time I went in there and the next time I went in they stated that gas refills were exempt from their price matching policies and they would only price match "in the area". As if LPG isn't enough of a ripoff as it is. In NZ you CAN legally fill your gas bottle at the service station. Here in Aus were being bent over by companies all the time.... I argued that the nearest BCF was doing the refills for 25% less, but they still charged more... I hate it when customer loyalty programms don't provide a benefit. no club discount on Gas refills, but they still ask for your BCF card... I have NEVER received a benefit from the BCF card.... Nor have I recieved a discount at Rivers, for that matter...
No answers
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Customer CareBCF
Hi Susan,
We are very sorry if this did not arrive in time for you and we thank you for taking the time to share this feedback with us.... Read more
I wanted to understand why this had not arrived in the time frame you had hoped for so I had looked into this further for you. Our postage time frame for gift cards is anywhere from 3 - 10 business days as they are always sent via standard post. Unfortunately we do not offer an express post service for gift cards. This information can be found on our website under our delivery time frames. We apologise for any misunderstanding here. I can see by the tracking on your order that the courier collected this on 16/12 and they advised that they had attempted to deliver this to you on 20/12 however were unsuccessful. This was then taken to your local post office where it was awaiting your collection. You might be happy to hear that as well as selling our gift cards in store, we also offer various e-gift cards which once purchased, are sent to the receiver’s email within an hour, rather than by post. We do sincerely apologise for your experience with this order and we hope this does not deter you from shopping with us again. We value our customer feedback, especially where we have an opportunity to make improvements so thank you for reaching out. Kind Regards, Sarah, Team BCF