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Colleen G.
- 2 reviews
Our Strata Manager is great
Elizabeth Wang is very responsive to my numerous requests as Chairperson of our Body Corporate. Over 20 years of different Strata Managers i have found Elizabeth to be polite, friendly, responsive and informative...very professional.
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Sarah CGreater Melbourne (Metropolitan), VIC
- 2 reviews
Superb, reliable body corporate manager.
Fei Ye has been our lead portfolio manager for two years now, and he has consistently demonstrated a high level of customer service throughout this period, and beforehand when he was an assistant manager.
Fei is courteous, punctual, has a keen eye for detail, and commitment to finishing projects, no matter how long it may take. As an assistant manager, he was pivotal on pushing council to make a decision on a planning matter that was taking months to resolve, so when he was promoted, I was delighted. Fei consistently acts in the owners best interests, and he is wonderful at finding out answers quickly to obscure or technical questions.
I highly recommend Fei as a professional and highly competent body corporate manager.
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JeannieSydney, NSW
- 3 reviews
Once again - appalling service from this joke of a company
The average amount of time it takes to get the courtesy of a response to any email to [name removed] is two weeks. I will not go through the indignity of leaving a phone message for her as they are NEVER responded to. After the recent down pour in Sydney I am desperate to get BCS to confirm to me that they do not cover carpets so I can make a claim on my own insurance. Note also that 4 years ago we had exactly the same water damage and BCS said they had fixed it - a man with some silicon. We have lived with the moldy carpet and water stains in the ceiling since then. I am totally fed up with BCS and any helpful advice in dealing with this company gratefully accepted.
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Recommend
As an organisation at WBP Group, we have dealt with Justine Ashby who responds to queries quickly and is an experienced and highly qualified Strata Manager at Body Corporate Services.
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Ada_WSydney, NSW
- 9 reviews
No Response
Had tried to contact them in regards to a our community gate code because didn't know who to contact and they were managing our neighborhood, took several calls and they said would get back to us but it never happened, no callback or anything, such a shame, it was unhelpful and disappointed because of the amount of money we paid yearly.
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John KSydney
- 2 reviews
Stay away
If your property is managed by this organisation (BCS Epping - [name removed] in my case), you're in for a ride. Poor to no response, abysmal service, management disarray while keep paying an absurd fee.
Bonus read: https://www.nswstratasleuth.id.au/
1 comment
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Helen M.Sydney, NSW
Strata Manager of our Epping property
Our Strata Manager at BCSSM (Felix) has always acted professionally, getting back to the committee promptly and keeps our meetings running smoothly. His knowledge of the Strata Act is always spot on too.
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AnonVictoria
Really disappointed
We have had plumbing issues at our building for three years now which have neglected by our manager Clementina Dsouza. As a result we have just experienced our third flood of sewerage which have completely ruined our floating floorboards. Clementina has been very unhelpful in sorting this issue out and will not take any responsibility for the neglect nor the error that was made by her team informing us the building insurance will cover the significant damage caused. We have been told there's 'nothing else that can be done'. An unacceptable outcome.
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Richard BurnellSydney, NSW
- 2 reviews
Sub standard performance of our Strata Manager
I have recently resigned from the Strata Committee due to the sub standard performance of our Strata Manager. Last financial year our Strata Committee had to bring to their attention that approximately $3,600.00 had not been claimed or that the expense should not be charged.
Additionally:
Numerous incorrect allocation of expenses.
Inability of BCS to correctly upload the Strata Committee minutes. We had to email the Strata Manager 3 times to get it fixed.
A safety report actions were loaded onto the Community Hub incorrectly by BCS. ...Read more
1 comment
Body Corporate ServicesBCS Strata Management
Hi Richard,
Thanks for your feedback, we're sorry to hear you had a bad experience. We take our customer's feedback seriously and would like an opportunity to look into your issue. ... Read more
If you would like to contact us, either through a private Facebook message or through [email protected], and provide us with your plan number, address, and strata manager's, name we can escalate your issue. - BCS MarketingSimilar opinion? Write a review on ieatwords.com.au!
WorkinmummaGreater Melbourne (Inner), VIC
- 3 reviews
I'm so glad we got out!
The accounts were a shambles, the property just went so backwards and the meetings either never seemed to happen or ended up being like school yard fights. I'm so glad we changed management companies and will be telling anyone who wants to ask who we changed to - they've overhauled our property and we won't be looking back!
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Paul B.Sydney, NSW
A breath of fresh air
We recently held our AGM, Charles from BCS @ Warriewood conducted the meeting. There was a lot to get through but the meeting was expertly kept on track, to the point and on time. Any questions raised were dealt with in a professional manner and the depth of knowledge of the Act and associated processes impressive. For such a dry subject it was a great meeting which we all enjoyed and were satified with the results at its completiion. Thanks Charles.
1 comment
Body Corporate ServicesBCS Strata Management
Hi Paul B, thank you for the positive feedback. We appreciate your kind words and hope that you continue to enjoy your journey with BCS. Have a nice day!
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YvonneSydney, NSW
- 2 reviews
Insist full charges while admitting many wrong doings!
Many things went wrong! Although our signed Strata management agreement clearly states that the disbursement fee is (and included) in our agreed management service fee, BCS still charge us extra. We had already instructed BCS to hold on the payment till the poor repairing roof work been rectified by the contractor, but they ignored our instruction, made the payment without our approval. Our AGM minutes was distributed 18 days after AGM was held, and the meeting minute did not reflect the majority decision in the meeting. The list goes on...
I...Read more
t is disappointing to know that such an award winning, industry leader is insisting that it is right to place full charges on our strata plan although admitting many wrong doings from the Head of Customer Service. Sadly, even suggest us to end our over 30 years professional working relationship in a sour and bitter way with NCAT.8 comments
Body Corporate ServicesBCS Strata Management
Hi Yvonne, we've been in contact with you via Facebook. As discussed, we're currently looking into this matter for you. Thank you for your patience and talk soon. Kindest, - BCS.
Hi there, one of Senior Branch Manager from BCS got me back via email this afternoon, but he didnt get many facts right.
Hi there, 13 days ago the senior branch manager of BCS got me back via email with a false statement, then he asked one of team leader to look after our request before he went on 10 days leave. No any ... Read more
response or update from either of them ever since. Could you please kindly advise when they will get us back? Or they just simply ignore us? ThanksSimilar opinion? Write a review on ieatwords.com.au!
jjo
- 2 reviews
Lack of accountability
They do not return phone calls from concerned owners. They do not respond to emails. Terrible management. They do not look to ways of saving strata properties money. All they do is reap large commissions from insurance companies and lawyers leaving strata funds dry. They want to make lot owners pay for 'emergency repairs', yet, we have paid $40 000 insurance premium to cover the complex and now we have to pay levies of $5000 per lot!!! Are these people for real!!!!
September 25th 2022 Update: Terrible service
This strata company does not retu...Read more
rn phone calls. Does not reply to emails. They are collecting large commissions from insurance companies and repairers. We pay a $40 000 insurance premium to insure the strata complex, yet owners are being charged $5000 levy for 'emergency repairs' instead of them being covered by the insurer. Terrible service.4 comments
Body Corporate ServicesBCS Strata Management
Hi Jjo, thank you for providing feedback and raising the concerns outlined above. We're sorry to hear you haven't had a good experience and would like to look into this for you. If you'd like us to go... Read more
ahead, could you please private message us your: property address, strata plan number and the name of your strata manager? We hope we can help and look forward to your response. Kindest, - BCSFurther issues to the aforementioned issues. No money in capital works fund to cover emergency works, large sums of money paid for legal advice. Broker services of close to $15 000!
A huge electricit... Read more
y bill due to Shops 1-5 on the complex metre readings- why aren't they being chased for the $125 000?? The lawyers that BCS have recommended and paid in excess of $20 000 (from strata funds) have advised an insurance claim for this- yet innocent owners are expected to cover this with a Special Levy for electricity they have not used.Body Corporate ServicesBCS Strata Management
Hi Jjo, we would like to look into this for you. However, to log this into our system and escalate it we need your strata plan number. If you want to email us further information please send it to [email protected]. Thank you.
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MickFar North Queensland, QLD
- 2 reviews
- 1 like
Port Douglas BCS
Angie Francis at Port Douglas branch of BCSSM is managing our body corporate at Plantation House.
Her responses are immediate, nothing is too much trouble and she actions issues immediately.
We are very impressed with her service.
1 comment
Body Corporate ServicesBCS Strata Management
Hi Mick, we are glad to hear you've had a positive experience with Angie Francis and thank you for the great feedback. Have a nice day!
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LilianGreater Melbourne (Inner), VIC
Great service!
BCS’ has been a great support. They have provided timely advice that’s allowed our owners corp to make sound decisions and navigate challenging situations. The service has great and reliable
1 comment
Body Corporate ServicesBCS Strata Management
Hi Lilian, we are very glad to hear about your experience! Thank you for taking the time to write a review. We wish you all the best, - The BCS team.
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Paul B.Hunter Region, NSW
Beyond Expectations with Genuine Care
Unexpectedly and from afar we had to prepare our unit for sale...Strata Manager, Kath George from BCS Forster had no accountability for that in her role as Strata Manager of the group of units. However with genuine care she offered her support, found us great contractors and together we've quickly got the unit cleaned, repaired, painted and on the market. Kath and BCS Forster were awesome.
1 comment
Body Corporate ServicesBCS Strata Management
Hi Paul B, we are overwhelmed by your kind words. Thank you for being a supportive customer. We strive to deliver exceptional customer service and hope you continue to enjoy your experience with BCS. All the best, - The BCS team.
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ShugIllawarra, NSW
- 5 reviews
Don't know much about customer service
I've contact this service 4 times now and all I want to do is give them business! I did get an email saying that they had tried to contact me but I have NO missed calls on my phone!? Apart from that, no follow up call that day or the next day. If you want their service its up to you the customer to chase! Do they really want any new business?
3 comments
Body Corporate ServicesBCS Strata Management
Hi Shug, we take customer feedback seriously and we're sorry to hear you haven't enjoyed your experience with BCS. We'd like to look into any concerns for you. If you'd like us to proceed, could you p... Read more
lease private message us with your details? We will need your property address and contact information, along with your strata plan number and the name of your strata manager. - Kindest, BCSIts OK,
I tried on 3 occasion to contact with regard to changing my current Strata managers and giving you more work. It was just noy meant to be!
Body Corporate ServicesBCS Strata Management
Hi Shug, we regret to hear you are unsatisfied with the service you received. We hope a solution can be found. If you need further assistance please email [email protected]. All the best, - The BCS team.
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rating service
I have been dealing with Noelle Burden and she is very attentive and helpful. And nothing is too much trouble if we have expedite an urgent repair. Her handing of the AGM was very professional.
1 comment
Body Corporate ServicesBCS Strata Management
Hi Mike C, thank you for taking the time to comment on your experience with Noelle Burden. We are glad to hear you are happy at BCS. Have a nice day! - The BCS team.
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Shocking service
This could be just one particular body corporate manager. The one allocated to us would not reply any of our emails unless we articulate to end the contract with them. I provided all the tenants emails to her and asked her to send out motions, instead of thank you, she went beyond to educate me that motions can not be act on unless more than 2-3 committee members agree (dah)!!! Overall, due to her lack of communication maybe because she was responsible for too many building or just getting paid and not doing the job... Very very disappointed with the service that she provided and won't go with BCS again after this contract for sure.
2 comments
Body Corporate ServicesBCS Strata Management
This is concerning to hear of your experience. Please provide your property address and contact information, along with your strata plan number, via a private message to us. We will then immediately l... Read more
ook into this and aim to get back to you at the earliest. Kind regards, BCSThanks for the last email. I have made official complaint towards the one particular BCS manager through multiple channels. The team leader has contacted me and I am waiting for the results from the t... Read more
eam leader. I am in Globe Lodge. To be honest, everyone here understand that as committee member we need to submit one proposal to the committee chair then BCS can organise the qoute or etc. But one email would never obtain any reply from her, so we started to email separately. Also, it is not fair the BCS previously only obtained feedback from the committee chair as she is the friend of the manager. Feedback should be obtained across the committee, without conflicts of interest. RegardsSimilar opinion? Write a review on ieatwords.com.au!
Suzie A.Far North Queensland, QLD
Reception Cairns
It is with pleasure that i write to you with what i must say after running a business for approx 14years that to be able to engage with a person who is the face of your business has been an absolute delight to engage with.
I live in a block of units that is run by your company and always I have been met with your receptionist Melissa who has been nothing short of professional, friendly and helpful upon each and every engagement I have had with her she has put me at ease and always makes sure she is ready to help.
I know after employing many staff I would easy offer her a job in a heart bet.
Kind Regards
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Questions & Answers
Yvonneasked
Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?
1 answer
No owners were made aware that the HUGE electricity bill is directly from the electricity metres of shops 1-5. When I spoke to some owners about this, they were shocked. Why have the owners not been told the source of the bill before having them vote??We should not have to cover this cost. The shop owners should. As I stated previously, the lawyers BCS have employed suggested this bill be covered by insurance, why are we expected to cover this bill- BCS/Energy Australia should be sending this bill to the shops that accrued this debt.
We want to know why we weren't told that the shops owe this money- the lighting shop. dentist, 'massage parlour' etc- owners had no idea of this!
I have not been present at the meetings however, I know that ideas are brought forward by the Strata managers and the TRUSTING committee members are following the suggestions made by BCS management and voting for the suggestions made. I have spoken to a number of owners, they report many owners have little understanding of the legalities and how to get the money problems resolved and are therefore looking to the Strata managers to help, however it seems that the suggestions made by BCS employees are pushing us into further debt. Looking at the books/expenses, so much money is being wasted- tens of thousands to continuously fix a lift that floods with water... Consultants that have not done what they should have etc.
mahmmod e.asked
Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????
No answers
Paulette Battyasked
Interesting to note that I am not raised the name "ARCHERS The Strata Professionals" in my emails. Why? I keep asking the TEAM but they remain silent! Do anyone knows why?
2 answers
Why is "ARCHERS" NOT LISTED in your product review? Please "TEAM" without a face answer this question?
Maybe because this page isnt about Archers?
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Body Corporate ServicesBCS Strata Management
Hi John,
o understand more about what went wrong. Please provide your contact and property details at [email protected] or via a private Facebook message, and we will look into your complaint and try to resolve it. - BCS Customer ServiceWe are sorry to hear you had a negative experience. At BCS, we take our customers feedback and opinions seriously. Felix has good relationships with many of his customers, so we would like t... Read more