BasPerth, WA
Fake discounts
I have been to beacon lighting. Over different time they advertise different discount sale, however these discount are not real as they increase the price on the first item and put discount on the second item!
I have a photos of prices on different stages which clearly shows that strategy .
Please stop that ongoing un real discount and do a geniuen one.
Regards.
2 comments
Dear Debbie, I have a photos of the original Prices. example Lunar 1 Light Large Cylinder Pendant in Black/Smoke
$139.00 this current price, the original was $111. so $ 28 dollar higher now which ou... Read more
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Faulty fan - At a loss of what to do.
My partner bought a fan in January and was told that they could install the fan on a Saturday, but after waiting three weeks for an electrician to contact him, he was advised that installations do not occur on weekends. We were refunded the money for the installation and I arranged an electrician to install the fan myself, unfortunately after installation the electrician told us the fan was faulty. We contacted the warranty team, advising them once again that outside of business hours suits us best and were given the number of an electrician. I...Read more
called the electrician and he advised me he is currently working in another state and had advised Beacon of this. I emailed Beacon early last week to let them know, and again on Friday and have yet to get any response. I have called the warranty team and left my details, but have not had a call back. As the fan is currently up, and we have paid an installation fee we feel at loss as to how we can resolve the problem, and have honestly been appalled at the lack of customer service the store has given us.
1 comment
Customer S.Beacon Lighting
Hi Sarah, I am sorry to hear about the issue you have experienced with your fan. If you could PM us at [email protected] your contact details, name on the warranty claim and the claim numb... Read more
er, I will get this looked into further for you, Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
Marcia W.South East Queensland, QLD
Customer Service
After researching online I made a special trip to the Carseldine store. I tried to meet an assistants eye to no avail. I went twice around the store to see if I could see my item. I queued at the customer “ service” desk and waited . There were two staff. One seemed to be doing data entry, one serving a male.
When the male was served the assistant simply turned away and walked away and was busying himself with inventory. I asked the data entry person “ am I supposed to follow him to get him to serve me ?”
He looked over and mumbled something ....Read more
1 comment
Customer S.Beacon Lighting
Hi Marcia, I am very sorry to hear about your experience at our store. We would like to discuss this further with you. if you would like to do this, please PM us at [email protected] with... Read more
your contact details and we will get the State representative to contact you about this. Debbie - Beacon Lighting Customer Service
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Alex CNorth Queensland, QLD
Lucci Fans
When I brought my house, I decided to replace a number of fans with plain 3 blade fans from Beacon Lighting.
I was under the impression that due to the exorbitant price ($199) these fans would be of good quality and last a long time.
Fast forward 3 years all of these fans have had to have their capacitors replaced at least once and have all developed a ticking sound when in operation.
So I have decided to just rip them all out and replace them with Clipsal's ($58) from my local electrical wholesaler.
These are a tried and proven fan that has be...Read more
1 comment
Customer S.Beacon Lighting
Hi Alex, I am sorry to hear about the issue with your fan. We do stand by all of our product. All fans have a motor and over time, parts can wear down in that motor and may need replacing eg. a capac... Read more
itor. If the fan is used almost 24 hours a day, there will be some wear and tear on the fan motor in this time with the part requiring replacing. Any issue with our fans are covered by a 2 year in home warranty, and an extra year if you have used a preferred electrician to install your fans. The ticking noise on the fan can be that the screws holding the fan to the mounting point in the ceiling have become loose and require tightening or the mounting bracket itself has become loose and may need re-fixing. If you would like to discuss this issue further, please PM us at [email protected] the details of the fans you had purchased along with contact details and we will get a representative to contact you about this. Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
BevSydney, NSW
Disgusted with service
I ordered a lamp online - the website says you will hear back in 72 hours - didn’t happen - advises the courier will leave the item if not home - didn’t happen!!! One week later I have a shade and no base as the courier company has lost it . Called Beacon lighting who promised a call back by COB and guess what - didn’t happen - all I have is a very expensive shade - never again
2 comments
Customer S.Beacon Lighting
Hi Bev, I am sorry to hear about the issue with your delivery. Can you PM us at [email protected] the details of your order ie. order number and I will get it looked into further and escalated for you, Debbie - BL Customer Service
Fortunately thanks to the efforts of Wendy from the Artarmon store I now have my lamp. Wendy took the time in her way home as luckily she lived nearby to drop the lamp to my home . Toll are still unab... Read more
le to locate the original order . Wendy is an asset to the companySimilar opinion? Write a review on ieatwords.com.au!
CsabsterGreater Melbourne (Metropolitan), VIC
- 6 reviews
- Physical store
- Verified customer
False advertising
Disappointed! Went into Beacon Burwood to have a look around at their sale, saw this pendant light that would be perfect for my stair well. The price was for the display model attached to the 12 light pendant, so I would have to go in later to pick it up once it was taken down so I bought it. Getting home and looking at the brochure it was actually for the 5 light not the 12 light pendant that the sale sign was attached to. I rang and spoke to [name removed] who said should be no problem and they will honor it as it was their error. I got a cal...Read more
l later from the lady there and she said I have purchased the 5 light pendant and that is what I would get. I said that they had falsely advertised the product and she said well it was "human error" and also said "just because it was advertised like that they did not have to honor it" She was not very sympathetic or apologetic and just offered to give me a refund or pay the difference for the other light. Really poor on your behalf Beacon Lighting and thanks for ruining my day. Csabi.1 comment
Customer S.Beacon Lighting
Hi Csabi, I am sorry to hear about your issue at our Burwood store. I have passed all of your concerns onto management for the review/actioning. Debbie - Beacon Lighting Customer Service
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Beware! Quality & service
Bought 8 new Lucci Ceiling Fans with lights & also used Beacon recommended Installer to ensure we have the 2 year warranty. Have had the fans no more than 2 months & after day 1 had issues. Rather than getting out to rectify we had to Log a complaint online & wait for a response. Then after 2 weeks fans receiver was faulty, once again had to log online & WAIT for a response & time to rectify. Now not 2 months in a light has gone POP! & will not operate at all. No lights or fan working. Guess what we have called & all we get is that unfortunate ...Read more
& lucky you have a 2 year warranty, please log online!!! Please stay clear of beacon & their ranges. Service & quality is definitely at the lower end of the market, considering we also paid for a premium product!3 comments
Customer S.Beacon Lighting
Hi, I am sorry to hear about the issue with your fans. I am unable to say the reason why you have had the issues that you have experienced however I would like to get this looked into further for you.... Read more
If you would like this, please PM us at [email protected] the details of the fans purchased, the issue/s and the name on the Warranty Claim and contact number and I will get a representative to call you about this. Debbie - Beacon Lighting Customer ServiceJust got an update from beacon. Earliest they can come out 28th feb!!!! Great service. So lights not working in one room & that’s the service we get! Buyer beware!
BUYER BEWARE!!! We have now been told they do not have the parts to replace until May!!! So we are stuck without lighting in a room & noise from the other fans. Our only alternative to swap out for ot... Read more
her lights! Cannot commit to priority installation. Beacon you are a disgrace & your customer service along with your quality of products sold are at the lowest of levels. Please becareful on any purchases from Beacon.Similar opinion? Write a review on ieatwords.com.au!
Chutima L.Sydney, NSW
- 6 reviews
Bought floor lamp and it stunning
Night quality product and so beautiful. Bought it online and pick up from store. The transaction went every quick. I got respond email to pick up the lamp in only a few hours
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The reviewer stated that an incentive was offered for this review
Susan B.South-East, TAS
- 2 reviews
- 1 like
Don't go anywhere else!!
Clayton & Nick came to see me today after I rang Moorabbin store explaining I was having trouble setting up my LIFX lights. they were amazing & so professional. I just knew they were not going anywhere till it was all spot-on & I was happy. Beacon Lighting have the best & most up to date range & really care about you getting what you want & what you need.
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Desk Lamp - joint failure
Approx 3 years ago we purchased an $90 metal adjustable desk lamp for my daughter.
The lamp has sat on her desk, not moved around and cleaned every week.
A few days ago she went to turn the adjusting screw and the lamp came apart at a join.
I spoke with the Shop Assistant at Beacon Castle Hill to inquire about a replacement piece to fix the lamp as it is still in fantastic condition (other than the break). They could not access replacement pieces. We did note that they still sell the same lamp.
2 comments
Customer S.Beacon Lighting
Hi Lou, I am sorry to hear about the issue with your lamp. if you PM us at [email protected] the details of the lamp and your contact details, I will get this looked further into for you. Debbie - Beacon Lighting Customer Service
Beacon Lighting Head Office has been in contact.
Beacon have kindly replaced the lamp for my daughter. The lamp has been discontinued and we have the last one that was available for sale.
Thank you B... Read more
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Lisa GGold Coast
- 2 reviews
Faulty Fan, bad service
We have a faulty fan. It malfunctioned the second day. Its not one of the cheapest fans you can get either. Talking to one of the warranty team and it's almost a 3 week wait to get it fixed. She didn't seem overly apologetic or concerned. When i asked if there was any way possible it could be done earlier, she just stated their electrician was busy in stores as well. Its also cost me extra out of pocket as I had my electrician come back and check his work before i loged the warranty claim.
1 comment
Customer S.Beacon Lighting
Hi Lisa, I am sorry to hear about the issue with your fan. As mentioned to you, I have looked into the Warranty response to your claim and have found that our Warranty team organised an electrician at... Read more
the first available time when they would have the part required for your fan. We do endeavor to get an electrician out to you in a timely manner, however, due to the time of the year, with an increase in callouts for electricians before the Christmas break, there has been a slight delay in finding an electrician who is able to look at your fan earlier than you are scheduled for on 9th December. I apologise for the delay and not being able to get a service call earlier than this date. Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
RobrNoosaville
- 5 reviews
Happy but not entirely so regarding Beacon's warranty & products!
I have purchased a number of Beacon Lighting fans and have had a problem with one fan in particular.
I always use their recommended Electrician so the fan came with a 3 year warranty.
Beacon response to the first faulty fan was to have it replaced under their warranty and yes both customer service and their tradesman were very good in both communication and service. Then after a year or so the new fan broke down and due to it being a previous warranty replacement Beacon were good enough to supply me with replacement parts however it was at my e...Read more
1 comment
Customer S.Beacon Lighting
Hi Robr,
I'm sorry that you have had these issues with your fan. We stand by our fans and their warranty. Can you supply us more information via [email protected] Including your claim n... Read more
umber, name, and contact number and we will get this looked into further for you.Similar opinion? Write a review on ieatwords.com.au!
Jam this
- 5 reviews
fan no good, customer service was good
Purchased 3 fans returned 2 uninstalled.
after beacon fan was running for about 15 min the smoke detector in the hall outside the bedroom would activate, there was no visible smoke. thought it might be fumes off plastic but it occurred each time the fan was used. alarms are hard wired, so all alarms in the house go off.
Combine with the loud humming during operation, which was far to loud bedrooms,decided the fans were no good.
Didnt speak to warranty team, read the warranty doc with fan & Spoke to sales people when I returned the unused f...Read more
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LibSydney, NSW
- 6 reviews
Friendly service
Recently bought a few lights from Hornsby and Castle Hill stores. Both were very friendly and keen to offer help and advice. The man at Castle Hill happily checked stock at various locations so I could get what I needed.
1 comment
Customer S.Beacon Lighting
Hi Lib, Thank you very much for taking the time to pass on the great feedback. I'll be sure this gets back to our Hornsby and Castle Hill stores. Regards Amber - BL Customer Service
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DavidGreater Melbourne (Metropolitan), VIC
Very disappointing of lack luster warranty service
I renovated my house using all lights from Beacon lighting. I had over 10 downlights fail within the first month which I had to take back each time. I then had two step lights fail and had to wait a month before someone came out to attend. In the meantime another step light failed and then had to wait another 3 weeks. The step lights were hard wired and silicon was used to hold these lights in place. Once replaced they were just left hanging in place. Very disappointing and will never use them again!
1 comment
Customer S.Beacon Lighting
Hi David, I am sorry to hear about your experience with us. If you could PM us at [email protected] your Warranty claim number, we will get this looked into further for you because if th... Read more
e job has not been done correctly, we would like to fix this for you. Can you also PM your contact details and name on the warranty claim. Debbie - Beacon LightingSimilar opinion? Write a review on ieatwords.com.au!
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RebeccaSydney
- 14 reviews
- Online store
- Verified customer
Great service!
I have had nothing but positive experiences dealing with Beacon Lighting.
I was informed of the progress of my order by a very charming lady at the Drummoyne store. I loved my lamp when it arrived and it was beautifully and safely packed.
I then had to cancel another order I made and I was amazed how promptly this was dealt with and the refund promptly received. I will certainly be patronising them again when I need more lighting. Highly recommended!
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Light fittings falling down
We bought and had installed new led lights and fittings supplied and installed approximately 4 years ago .After three years we had a light cover fall down and was damaged witch Beacon replaced, we were told that maybe it was installed incorrectly.We have had now another light cover fall down and was damaged and they replaced that cover . I was told to check the remaing light fittings and found all the remaing light covers had cracked and broken clips.I went up to Beacon in Clarkson to get replacements but this time they told me that it wasn't covered under warranty .My complaint is that no light should fall from the ceiling as my concern would be damage to property or injury.So can you guarantee me that the won't fall down in the future
1 comment
Customer S.Beacon Lighting
Hi John, Thank you for your message. I'm sorry to hear about the issues you have been having. Can you please send me your contact details to [email protected] and I will pass this onto o... Read more
ur State Representative and have them contact you directly to discuss this. Regards Amber - BL Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
BobSydney
- 4 reviews
They are ok
Have big range if lights. The sensor light we got started flickering few dats after installation, but they sent their electrician to Swab it so it is all good so far
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SallyFHunter Region, NSW
Service PLUS - Warners Bay
I bought two fans and two lights at the Warners Bay store. One of the fans was a demo fan. When I got it home and the electrician tried to install it, we found that it was faulty (missing receiver and missing cords). The beacon lighting worker came and took the fan while the electrician was here and provided us with a new one, in time for the electrician to install it. Amazing service. Thank You! Will definitely be buying from beacon again.
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sucker nomoreGreater Melbourne (Outer), VIC
- 6 reviews
- 4 likes
Good products no service
Went into the hoppers crossing store today wanting to buy three new ceiling fans, saw what I wanted stood around for 15 minutes but couldn’t get anyone to serve me at least 5 staff standing around and I was the only customer in there but no one wanted to take my money.
1 comment
Customer S.Beacon Lighting
Hi, I am sorry to hear about your issue at our store. We would like to discuss this further with you so that we can improve our service. If you would like to do this, please PM us at webmaster@beaconl... Read more
ighting.com.au, Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Chris Kasked
I have purchased two ceiling fans today (with lights). I got home and realized I don't need fans with lights as they are going into the living room which already has downlights. I would like to return them and but fans without lights. Will Beacon Lights allow me to do this? Also, I bought them from Beacon Lighting in Hoppers Crossing. I live in Geelong. Can I take them back to our local store?
3 answers
Beacon lighting are very accomodating & I can’t speak for Beacon itself as like you, I am a customer, but I feel they will, do you have boxes & receipt, that will help
Thanks for the reassurance Susan. I rang Beacon Lighting Geelong this morning and they happily exchanged the fans for me. I was very happy at this outcome.
Customer S.Beacon Lighting
Hi Chris, Beacon Lighting do have a 30 day exchange/refund policy, as long as you have proof of purchase, and the product is in it's original boxing and has not been installed. Debbie - Beacon Lighting Customer Service
Genghis77asked
We bought five ceiling fans and paid upfront for installation. Almost two weeks later we haven't heard from anyone about the installation. We even rang the store who told us they'd contact head office and get back to us, but surprise surprise - no one got back to us. Will anyone actually get in touch with us?
5 answers
Oh no. Sorry to hear that. I did have correspondence from the warranty and customer service teams. I would try contacting them direct, not through the store. Good luck
Ok, I'll try that tomorrow. Thanks, Lisa. Otherwise we might just have to ask for a refund on the installation and organise it ourselves.
Customer S.Beacon Lighting
Hi, can you please PM us at [email protected] your name and contact details and I will get them to contact you as soon as possible. Debbie - Beacon Lighting Customer Service
Christopher Jasked
I have purchased four DC ceiling fans so far from Beacon. The last two bought recently are the AIRFUSION TYPE A 60 DC FAN ONLY IN BLACK which were nearly $700 each. My question is related to a quiet clicking that can be heard when standing under all of the fans, except one of the new Type A 60's taht does not click. It is a very quiet tick tick tick that can be heard especially when on low speeds. What is this please?
1 answer
Customer S.Beacon Lighting
Hi Christopher, thank you for your message. Please send us your contact details to [email protected] so that we can discuss this further with you. Alternatively, please submit an online warranty request form via this link - https://www.beaconlighting.com.au/warranty-claims . Our warranties team will then organise an electrician to come out and have a look at the fans for you. Regards, Emina - BL Customer Service
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Customer S.Beacon Lighting
Hi Bas, I can confidently say that Beacon Lighting do not do "fake"discounts. At times, due to circumstances beyond our control, we may have to have a price increase on some items. We always try to ke... Read more
ep this to a minimum. The pricing you may be seeing is a discounted price off a previous promotion, not off the RRP. We always aim to deliver quality product with affordable pricing to all of our customers. Debbie - Beacon Lighting Customer Service