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Reviews

4.1

3,012 reviews
5
(1,982)
4
(369)
3
(87)
2
(82)
1
(492)
  • Product Quality
    4.4 (459)
  • Return Claim MadeYes (44) · No (444)
  • Shipping
    4.2 (394)
  • Warranty Claim MadeYes (30) · No (435)
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Reviewer Photos & Videos

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This is the second iPhone I have bought from this site and no issues with either.

published

Easy to navigate the site and happy with the range and products received. Delivery was prompt and service good. Had one query before buying that was responded to on a Sunday night!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6 Plus 16GB
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One plus One 7t pro

published

The cell phone is an international version shipped directly from hong kong china using DHL express service. So, it is original and shipped properly.



Buying experience was good without any payment issues. Queries were replied promptly.

Currently using there product. Its only 2 or 3 days.

They also sell on amazon. At the end, I would recommend to give their website a try.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOne plust 7t pro
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Faulty products and glacially slow service

published

I ordered a 2nd hand iPhone from Dick Smith Electronics website, but was being supplied by Kogan, and BecexTech? I don’t know, but what I received was 2x faulty phones, 3 months of emails, as they refuse to give a phone number and 45 emails back and forth to get a refund.
Waste of time, awful service, god awful product testing, worst experience I’ve had when a return has been necessary.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 16GB
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Do not buy from this company

published

2 weeks ago i ordered a phone from this company and all i have got is nonsense excuses If something does not happen soon i will be taking this further.

Product Quality
Return Claim MadeNo
Nell

NellPerth, WA

Do not buy from BecexTech

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 128GB
See all answers
LM Newcastle

LM NewcastleHunter Region, NSW

  • 2 reviews

Happy with product & company

published

I found this store very good. My products arrived safely & I am very happy with them. I was a bit apprehensive at first because I hadn't heard of this company before. Reading the reviews I decided to give the company a try & would recommend them. Delivery was slow due to overload of parcels with Australia Post at present, but my item as posted the day I ordered it, so have no complaints. Would use again,

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
David B

David BMetropolitan Adelaide, SA

Poor Customer Service

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 8.0
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The reviewer stated that an incentive was offered for this review

Ben

BenSouth East Queensland, QLD

  • 3 reviews

Terrible customer service and faulty product.

published

NOTE: This company offers rewards for positive postings.

I ordered a demo IPhone XR ($700) and it took 18 days to have it delivered from Sydney to the Gold Coast. They charged me $30 for delivery.
Follow up emails with the company were sporadic.

The phone finally arrived, however when I charged it up it got very very Hot. ( bad Battery???) The phone was also stuck on the Apple Logo mode. No four different reset options would reset it .

There is NO direct Phone number to call for Customer care and once again Emails were not answered in a timely matter.
Very Disappointed.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPhone XR
See all answers

The reviewer stated that an incentive was offered for this review

Sean

SeanSydney, NSW

  • 3 reviews

Refurbed iPhone 8 plus at a discounted price and has been like new

published

I've bought a number of new and refurbished Apple iPhones from them over the years and never had issues. Many thanks. Their website can be a little difficult to search for the model you want. But the range and prices are always the best.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 64GB
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Nats

Natssnowy mountains

  • Verified customer

Ripped off

published

Faulty phone sent it back for warranty, took forever, finally got it back still faulty so sent back again after waiting so long tried to contact first they said I didn't send it after proving I did they said they will do there best to find it. They dragged it out long enough for warranty to run out then sent it back faulty. Cant use department of fair trading as the phone was from their overseas company.
Do not trust them. I have attached a copy of one e-mail to show proof.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Gina G

Gina GSydney, NSW

  • 5 reviews
  • 1 like
  • Verified customer

Awesome, very happy

published

Store was easy to use and find what you’re looking for, I was able to compare and choose what was right for me.. Love how easy it was to use

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 Plus 256GB
See all answers

The reviewer stated that an incentive was offered for this review

Audrey Jones

Audrey JonesGippsland, VIC

Great value for money!

published

After a quick search I easily found what I was after. Great pricing for a refurbished phone! I’ve had absolutely no issues and was highly impressed with how quickly I received my delivery. Definitely will be a returning customer :)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XR 128GB
See all answers

The reviewer stated that an incentive was offered for this review

Ellie L.

Ellie L.South East Queensland, QLD

  • 2 reviews

loved it

published

had some connection issues when i tried to pay on my mobile but once i moved to my computer and ordered it on there the payment was successful :) i also love the frequent email updates as the package is being processed and sent and delivered

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XR
See all answers

The reviewer stated that an incentive was offered for this review

Claudia

ClaudiaCentral Highlands and Goldfields, VIC

5 stars! Everything was perfect.

published

Love the product I purchased, it's in the exact condition as described.
Got to this website via a product link from another website. Loved it, easy to navigate and the website had more products available than what I was originally re-directed for.
The email notifications to track the postage were fantastic, so I always knew where my delivery was at.
Product was safely secured and posted.

Very easy to navigate the website to find what I was after.
Very satisfied with the range of products available.
Very satisfied with quality of product purchased.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Michelle W.

Michelle W.Sydney Surrounds, NSW

Beautiful condition. Daughter is stoked with her new phone

published

Large range of products. Easy to navigate the website. Good prices. Super fast delivery and the phone I bought was in very good condition. Would definitely buy from here again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7
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Judda B.

Judda B.Metropolitan Adelaide, SA

  • 2 reviews

Great products and fast delivery.

published

This is the second phone I have purchased from Becex. They have a great range at competitive prices. It arrived super fast and cant wait to use it. I know their phones aren't Australian based but they work just fine.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10
See all answers
Steve

SteveSouth Australia

Poor battery on what was described as a demo model iPhone 7

published

The iPhone arrived and appears in sound condition, perhaps not as good as the 'demo model in good condition' that I purchased. The cosmetic issues are minor in comparison to the issues with the battery. In the settings menu, the battery condition is described and needs replacement with the iPhone having less than 80% of its full compacity. From fully charged, the battery goes flat in a bout 3 hours from a minimum of use and will need to be replaced asap. How are you going to address this?

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 128GB
Jules66

Jules66Sydney, NSW

  • 3 reviews
  • Verified customer

Japanese model iphone X, can't take photos on silent. Terrible customer service

published

Took 2 weeks to come. Was a Japanese model yet nothing stated in ad about it not being an Australian model. Can't take photos on silent (makes loud shutter noise). When I emailed about it asking for a refund or replacement, they sent me an app to use. I replied that it wasn't a suitable solution & haven't heard back. Deceitful advertising & terrible customer service

Shipping
Product PurchasedApple iPhone X 256GB

The reviewer stated that an incentive was offered for this review

Received product but no receipt to f/u warranty if needed

published

Easy navigation. Screen has pale yellow border which looks a bit "dodgy" however phone works OK and I am mindful that I have a six month warranty. That said I dd not receive a receipt.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6
See all answers

Fast Efficient Service. Excellent Phones.

published

I ordered 2 ex demo Apple iPhones. My order was acknowledged right away. Any questions I had they answered right away. Even though 1 of the phones was out of stock, both arrived in the same shipment as they had put some effort into getting both to me on time. Even in the current crisis my order was processed with efficiency. The phones themselves were in almost mint condition. They are both working well. Really, I can't say enough about the BecexTech service. I will buy from them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 16GB
See all answers

The reviewer stated that an incentive was offered for this review

Page 2 of 151
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Questions & Answers

Tanya J.

Tanya J.asked

Are you based in Australia, is your phone stock Australian or overseas.

1 answer
LM Newcastle
LM Newcastle

Yes they are based in Australia, Tanya. Victoria. The phone I purchased came from Australia as well. Delivery a little bit longer that stated due to Aust. Post overload.

Ella French

Ella Frenchasked

I’m very concerned, when I first came on becextech I saw all positive reviews so I thought yeah okay it seems decent so I bought a iPhone 8 Plus 256GB red *special edition, order went straight through and my money but it still says (processing). Now I’ve come back on becextech to suss it out cause I got a funny feeling about this... turns out people have gotten malfunctioning on phones/cameras the company won’t do refunds and very poor communication etc. please reply back to me as I’m very confused # order number 105051

2 answers
Gina G
Gina G

Oh really, I had no problem at all. My phone is awesome

Ella French
Ella French

Wow really it has only been 3 days since I ordered mine, do you mind if I ask how long did it take to process and was it the iPhone 8 Plus red?

Helen Z.

Helen Z.asked

If my order gets lost during the post will you replace it? Thanks

No answers

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