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BenGreater Melbourne (Metropolitan), VIC
- 3 reviews
Excellent service
Rithika was extremely friendly and helpful in finding a bed that suited me just right - both in terms of comfort needs and cost. Her customer service was great. She walked me through a process of trying different mattresses with different features and of different densities until I was able to narrow it down to a few choices that suited me best. She was very patient while I took my time to come to a decision, and offered me a really great price on a very nice mattress.
1 comment
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Jeanine B
- 2 reviews
Great customer service
Just want to complement Rhitica on her great customer service. She spent a lot of time on the phone explaining how they work, and generally giving me lots of info about the mattress I had originally tried at Preston. Zaid at Preston was excellent and went out of his way to help me. Not so his boss, which is why I ended up calling Nunawading and ordering the mattress from them.
Unfortunately due to my specific health issues the mattress was too firm for me. No problem Alex at head office replaced the mattress with a much more suitable one (at a slightly higher cost) and delivered it free of charge.
Overall the staff were fantastic, bar one. Highly recommend the company
1 comment
Wal M.Beds for Backs
Jeanine, it's great to get feedback from our customers both good and bad. I am pleased you have found our service at a level to recommend our company.
Regards Wal Maguire
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$7,000 down the drain!! Don't make the same mistake!
After 7 years of owning one of these beds (king size latex mattress with adjustable slats), having them come out several times to adjust the slats, cutting down the middle of the two bases to alleviate the 'hump' in the middle (didn't work!) and even replacing the mattress for a different one, nothing has worked to have a good night's sleep, which is all we wanted!
My back is sore every morning and the mattress sinks on either side with a lump in the middle (even with the slats at their highest), despite turning and flipping the mattress regul...Read more
arly, as suggested. In the end, we have endured this bed long enough and now, with a loss of over $7,000 we have to go and spend thousands on another bed as they refuse to give us even a partial refund, which I feel is deserved, as the product has not done what is stated. My advice: Go and buy a regular bed and base and avoid this gimmick as it doesn't work!2 comments
Wal M.Beds for Backs
Hi Drew sorry to hear that this is not working out for you even after all the assistance and service we have supplied, including numerous visits to your home to show you how the bed should be set up,... Read more
replacement of bed base (to your requirements at no charge, change over of mattress to a more expensive one, no charge. I believe we have done everything possible to assist you on this, well beyond what any other retailer would do and unfortunately it is not working. We have many satisfied customers with this product and do not accept your assertion that it is a gimmick. Regards Wal Maguire
Well, I am not the only review on here to suggest this and they have had the exact same issues re: the lump in the centre and the sagging at the sides and same/worse back issues, so I don't think I'm ... Read more
alone here. All we asked for was a refund, not replacement of the same items. If I get a bad meal at a restaurant, I don't want another bad meal, I want my money back so I can go elsewhere and get a better meal.Similar opinion? Write a review on ieatwords.com.au!
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Donald DuckGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent service
I would like to thank Rick at Nunawading store for his help in providing a solution to modify the height of our bed . Nothing was too much trouble for him and we are extremely happy with the outcome.
1 comment
Wal M.Beds for Backs
DD thanks for sharing your experience at Beds for Backs. Our after sales service is second to none.
Regards Wal Maguire
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Thanks Rick
I recently made a purchase from Rick at Nunawading. He was so professional, clear with his explanations and basically showed he cared! Thank you so much Rick! for your outstanding service.
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AmandaGreater Melbourne (Outer), VIC
So Happy I found you!
As a person who has lived with having major back surgery many years ago (spinal fusion), I could never, no matter what I did, what mattress I used, sleep without some discomfort and I finally I decided it was time for a new mattress as I was desperate to get some relief.
I went to all the usual stores with no real 'personal' help in bed choices and as I was getting in my car I happened to see a big sign' Beds For Backs' and thought, 'I will go in a have a look' feeling very despondent at the time and as soon as I walked in I had the most excell...Read more
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Lesley FreemanGreater Melbourne (Outer), VIC
EXCELLENT SERVICE !!
After buying a bed with adjustable base about 20 years ago, I recently returned to the same store (once I found it) expecting to buy a replacement mattress. Manager Rick came to my home, assessed my needs and the condition of the mattress and base - and by making some adjustments and turning the mattress - happily DID HIMSELF OUT OF A SALE for the next few years. The adjustments have made an improvement to my comfort (and bank balance). Very grateful for Rick's attitude that providing me with the best outcome, was more important than a sale.
1 comment
Wal M.Beds for Backs
Lesley thank you for your comments in relation to the service you received. Yes we did miss a sale but I am sure when you need a new mattress you know where to come.
Regards Wal Maguire
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Fiona and JohnGreater Melbourne (Inner), VIC
Happy customer!
Thank goodness for Rick! We purchased a bed (elsewhere) in November and unfortunately it has caused me major lower back ache. Rick was very patient and showed amazing knowledge regarding the reason for my back pain. He gave fantastic advice! If only we had gone here before purchasing our new mattress!!!
1 comment
Wal M.Beds for Backs
Fiona and John sorry to hear that you have had a bad experience with a new bed. Doing your homework is so important in making an informed choice and thankfully you have now found the right information.
Regards Wal Maguire
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Excellent customer service!!!
Rick at Beds For Backs Nunawading is probably the best person I've ever dealt with, his knowledge patience and excellent customer service has been greatly appreciated. I made the wrong choice picking a mattress he then treated me with the upmost care too get it sorted for me, even a personalised visit out of his time on a weekend too resolve the issue. Very happy customer and would 100% recommend. Cheers... Matt
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RayGreater Melbourne (Outer), VIC
Fantastic Customer Service
We had a problem with some of the dials to change the firmness on our "Beds for Backs" bed breaking. Rick was immediately onto the problem and was able to provide me with a full set of replacement dials. Rick also explained and demonstrated how I needed to change the dials over. I followed Ricks instructions and everything went perfectly. Rick also explained how the adjustable slats were meant to sit in the frame. Rick provided contact details and said if I had any problems he would be only too happy to help. Fantastic customer service.
1 comment
Wal M.Beds for Backs
Ray, thank you for your kind feedback on the service you received. Our Zero Stress system comes with a back up service not found anywhere else in the industry.
Regards Wal Maguire
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Many thanks to Rithika - a mattress most suited to me
I'd spent quite a bit of time on the Beds for Backs website & reluctantly visited the Nunawading store to get the answers I wasn't able to read online after choosing not to use the Live Chat feature. "If she wants one of our beds, she'll come into a store for the answers"........was on repeat as I conveniently parked out the front. I was greeted by Rithika, who paid attention to what I was saying & proceeded to ask me questions that I hadn't even considered about my new mattress. End result? I purchased a mattress that suited me all due to Ri...Read more
thika listening & her knowledge of the products. It was an absolute pleasure to do business with Rithika. If she could only be cloned & working in every store that offers customer service, retail would be booming in Victoria!! Thank you Rithika for your wonderful assistance that day. I absolutely love my new mattress & slat. You made the correct choice for me.1 comment
Wal M.Beds for Backs
Fran B I am sure that you made an informed decision after listening and learning from our Consultant. Our aim is to educate, listen and understand each individual so they get the best outcome.
Regards Wal Maguire CEO
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SusanGreater Melbourne (Outer), VIC
- 3 reviews
- Nunawading
- Verified customer
Customer Service is Alive and well in Nunawading
I found the missing link for great customer service at Beds for Backs Nunawading with Rick. I bought a new bed (3rd from Beds for Backs in my lifetime) an unfortunately did not choose well and found it did not agree with me. After 3 nights I went in to see Rick and amazingly he was able to arrange a replacement for me. Not only will I have it before Christmas I really feel like I've won the lottery with Ricks 5 start treatment !!! I look forward to having my new bed for many years to come.
1 comment
Wal M.Beds for Backs
Susan having a return customer for the 3rd time is great and your instore experience is a bonus that everyone should have.
Regards Wal Maguire CEO
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Fantastic product and fabulous service.
I have had my bed from Beds for Backs for quite some time now and am very happy with it. I have been especially pleased with the after sales service that I received recently from Rick Morris. He was most helpful and very friendly.
1 comment
Wal M.Beds for Backs
Jaclyn thank you for taking the time to post a review and share your experience with Beds for Backs. We are always there to assist.
Regards Wal Maguire CEO
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Rick Fantastic Service
Rick was really Helpfull as trying to get information for my Step Mum German 85 & with stroke needed special mattress he was a fountain of information friendly so went back after checking out other stores & bought what he suggested Highly recommend for unbiased opinion
1 comment
Wal M.Beds for Backs
Teresa it is the instore experience and making an informed choice that provides the right outcome. It appears you had all this covered.
Regards Wal Maguire CEO
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PennyGreater Melbourne (Inner), VIC
Fantastic service
Rick the sales person was fantastic and very knowledgeable. Purchased a mattress and 2 pillows for my parents and then a few weeks later went back to the Nunawading store to purchase another 2 pillows. . Great job Rick.
1 comment
Wal M.Beds for Backs
Penny thank you for sharing your instore and personal experience at Beds for Backs. A returning customer gives us all a smile.
Cheers Wal Maguire CEO
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GibboGreater Melbourne (Outer), VIC
- 2 reviews
Great after sale service
Great after sales service rick Morris came to our home on is day of to adjust our bed, he was so friendly and he has great product knowledge, nice to have such friendly service thanks again rick
1 comment
Wal M.Beds for Backs
Gibbo, our promise is to make sure the bed is right for you. With our Ergonomic beds after sales service is always available. Thank you for your review.
Regards Wal Maguire CEO
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Hettie WGreater Melbourne (Metropolitan), VIC
Excellent knowledge, advice and service
We did not know where to start, but Rick Morris had the experience, knowledge and patients to help us select the right bed for us. We are very happy with our purchase, great quality and easy to setup. We are definitely sleeping better and waking up more refreshed. Thank you Rick for a very pleasant sales experience.
1 comment
Mario P.Beds for Backs
Hetie we are pleased to hear about your instore experience but delighted to find out you are sleeping better and waking up refreshed, just the outcome we strive to achieve.
Regards Wal Maguire CEO
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Great knowledge, Great Bed
We were pleased with the staff at Bed for Backs Nunawading, Rick assisted us to find solutions that worked for us as we both had different issues. Thanks Rick for a positive buying experience, it is very rare nowadays for sales people to know there product/job as well as you do.
Thanks again
1 comment
Wal M.Beds for Backs
Doug our customer service is second to none and we appreciate that you have let us know of your experience. However it is even better to hear about your new bed that meets the needs of 2 different individuals.
Regards Wal Maguire CEO
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LaraVictoria
Thankyou
We wanted to purchase an adjustable bed to help me get a good nights rest. I have major bone damage in my spine and pelvic area as a side effect from cancer. Rick listened to us and allowed us lots of time to choose the perfect bed that suited our needs. We purchased the same day and since installation a few months ago I have had the most wonderful sleep. Thankyou Rick & Beds for Backs - you have made a big difference to my quality of life.
1 comment
Wal M.Beds for Backs
Lara what a great outcome for you. Our consultants are all focused on the client first and as such when they purchase it is normally the right choice.
Regards Wal Maguire CEO
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Cody D.Greater Melbourne (Outer), VIC
Happy customer
Service is outstanding. Went in with chronic back issues and wanted to buy a new pillow. Rick (salesman) suggested borrowing a few different sizes to see what works best. Also suggested a home visit to help with my sleeping posture. The first morning after Ricks visit I woke up with no pain. Anyone with back issues and sleeping go see Rick he will sort you out.
1 comment
Wal M.Beds for Backs
Cody D receiving service above and beyond is a rare occasion these days. It is refreshing for someone to take the time to share.
Regards Wal Maguire CEO
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Wal M.Beds for Backs
Ben thank you for sharing your instore experience with us. Our staff are the best and we are proud of them.
Regards Wal Maguire.