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Reviews

4.9

105 reviews
5
(101)
4
(2)
3
(1)
2
(0)
1
(1)
  • Product Quality
    4.8 (27)
  • Return Claim MadeYes (1) · No (25)
  • Warranty Claim MadeYes (2) · No (24)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
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Fabulous service and advice

published

Excellent service and advice by Rick Morris at Nunawadding. The knowledge that Rick holds is an asset to Beds for Backs and their customers.



1 comment
Beds for Backs
Wal M.Beds for Backs

Justin it's good to hear you had a great instore experience with our Consultant. I will personally acknowledge the Consultant for his great work.
Regards Wal Maguire CEO

Exemplary service

published

We bought a bed in April this year and Rick Morris was our salesperson. He welcomed us into the store in Nunawading and showed us a range of suitable beds. He was very helpful in demonstrating the advantages of each one and made sure we understood the features. He was at all times courteous and we felt very comfortable with him. He had excellent product knowledge and we would be seeking his assistance in any future purchases. We waited for a while before writing the review to ensure we were happy with the bed. Our hip problems are gone and our backs are giving us no trouble now. It has been the PERFECT bed for our requirements and we thank RIck very much for his guidance and professionalism. Jan

1 comment
Beds for Backs
Wal M.Beds for Backs

Jan K thank you for taking the time to post a review, it is much appreciated. Our aim is to always provide excellent service to our customers through our Consultants. I will personally acknowledge the Consultant concerned.
Regards Wal Maguire CEO



Top Salesman

published

We were blown away with the service provided by Rick Morris at Nunawading. His knowledge was second to none. He was thorough in helping us select the right bed for us .The mattress and bed is amazing and we are extremely happy. My husband put it all together without a problem.

1 comment
Beds for Backs
Wal M.Beds for Backs

Kate, thank you for recognising our Consultant and the guidance he gave. I am sure your bed will be a great investment for a long time.
Regards Wal Maguire CEO

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After-sales service that is out of this world!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Robert sorry for being late to respond to your review. As a return customer we are delighted to hear you have come back and received great service from us.
Regards Wal Maguire CEO

Ken G

Ken GCroydon

A Top Experience with Staff

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Ken G yes our Ergolife systems are long term investments and we are always here to make sure you get the best out of them. We hope to see you again when you do really need to replace your mattress.
Regards Wal Maguire CEO

The perfect Bed Head

published

Thanks Rick from the Nunawading store, you were extremely helpful and we really appreciate your commitment to helping us find the perfect bedroom furniture and helping us load the trailer.

1 comment
Beds for Backs
Wal M.Beds for Backs

Glenn thanks for letting us know about the support that you received from our Consultant. These are the things we do not see so your review has reminded us that our staff do the extra yard.
Regards Wal Maguire CEO

Service

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Hello Kaz,
So sorry to hear about your loss and hope you are coping ok. Thank you for telling us about the support and care shown by our Consultant and I will acknowledge him personally. Take care and all the best,
Wal Maguire CEO

Ian

IanMelbourne

Amazing after sales service!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Ian we always like to help our existing customers and as you found there was no issue in getting the right height bed legs, even after 4 years since buying. Our staff are always willing to provide that extra service.
Regards Wal Maguire CEO

Mark

MarkMelbourne

Top level customer service

published

In the market for a mattress, Rick Morris from the Nunawading store was excellent in highlighting the important things to look for. Informative, knowledgeable and professional, it is clear that Rick enjoys his field and genuinely knows how to best work with the customer.

1 comment
Beds for Backs
Wal M.Beds for Backs

Mark, thank you for your comments on your experience with Beds for Backs. It is our focus to inform and educate people about the right support so that they can make an informed decision.
Regards Wal Maguire CEO

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Thanks to Kevin at Nunawading

published

I want to thank Kevin at Nunawading for all his help earlier this week. The extra height in the foam slats has made a fantastic difference to my back.
Greatly appreciated.
Cheers
John Cassidy

1 comment
Beds for Backs
Wal M.Beds for Backs

John thank you for your comments and appreciation of our staff. Remember we are always available to assist.
Regards Wal Maguire CEO

Fantastic Sevice

published

The rubber "thingys" that hold the slats in place on our bed had perished. I contacted the Nunawading Store to enquire if I would be able to buy replacements. Yes they are available. In fact I was told they have a lifetime warranty so there is no cost. In fact Rick offered to come out and install and adjust the new ones. Again no cost. I was so surprised and pleased with this level of service. I had thought that this kind of service was long dead. I did not take up Rick's offer to deliver and install the new ones - it is not so hard to do. However I was grateful of the offer. Would I use them again. Definitely.

1 comment
Beds for Backs
Wal M.Beds for Backs
Michael

MichaelMelbourne

  • 2 reviews
  • 1 like

Buy a bed from Beds4BAcks and get a fit-out by Rick!

published

We made a couple of visits to the store where both Kevin and Rick were very friendly, helpful and knowledgeable. The bed duly arrived and 24 hours later so did Rick - to set the bed up for us. What a great experience! Rick sure know his beds and his backs. And he returned a couple of more times to fine tune the bed. We thoroughly recommend Beds4Backs and, if your lucky, Rick will come round and make sure the fit is perfect.

1 comment
Beds for Backs
Wal M.Beds for Backs

Michael I am pleased to hear that your experience with Beds for Backs has been great. I am sure your Ergolife adjustable bed will give you many years of service.
Regards Wal Maguire CEO

R Bee

R BeeGreater Melbourne (Inner), VIC

  • 4 reviews

Rick from Nunawading was fantastic!

published

We bought a bed from Rick about 6 years ago and it is absolutely incredible. We didn't realise at the time that he had only just started there, because he was so knowledgeable and enthusiastic. Fast forward to now and we needed a new memory foam pillow and we were so happy to see him still there and just as enthusiastic about his job. We will never buy a bed from anyone else. We had no idea what we had been missing until he helped us. You spend 1/3 of your life in bed so why not be as comfortable as possible?!

1 comment
Beds for Backs
Wal M.Beds for Backs

RBee thank you for being a return customer and again dealing with Rick. All our Consultants are here to assist and help customers to make an informed decision.
Regards Wal Maguire CEO

Melinda Brooks

Melinda BrooksNSW

  • 2 reviews

New bed purchase - return customer.

published
2 comments
Beds for Backs
Wal M.Beds for Backs
Melinda Brooks
Melinda Brooks
Manny

MannyMelbourne

Good service from Rick at Nunawading

published

Bought a mattress and back support 6 months ago and when it was time to flip, Rick came to assist. He reset the back support for us as well to allow for the mattress settling. When I got up the next morning, I felt two inches taller - my back was straighter and my spine felt more balanced that usual. Very nice & thanks!

1 comment
Beds for Backs
Wal M.Beds for Backs

Manny it is good to hear you feel taller, straight and balanced, that's what a proper nights sleep can do for you. As to the service received it comes as part of the package to ensure you get the best out of your investment.
Regards Wal Maguire CEO

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nurses back

nurses backmelbourne

Rick thank you so much

published

I went to the Nunawading store and met Rick. The introduction was relaxed and friendly. Rick spent over an hour assessing my needs and as a chronic back pain sufferer I was super impressed. His knowledge is surprising, not just a sales person !!
The purchase was not pushy but informed along with my cervical spine, lumbar and thoracic problems.
I purchased the ergolite with a firm mattress. After delivery Rick arrived on the day of delivery and adjusted the bed.
The first week required further adjustment and now I am not in pain when i get out of bed
Rick believes that I will require further adjustment, he is passionate about making a difference with the purchase

1 comment
Beds for Backs
Wal M.Beds for Backs
mirawise

mirawiseAlphington

No better service when purchasing beds and pillows

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Mirawise what a great outcome for you in that we were able to work together to resolve your issues. As always I will acknowledge our staff member direct.
Regards Wal Maguire CEO

Max

MaxDoncaster East

Unbelievable bed and after sale support

published

In 2012 we purchased a Queen size Ergo-Flex bed and mattress from Beds for Back in Nunawading because of my osteoporosis and Ankylosing Spondylitis and were delighted with our purchase. Because of my changing back conditions, the bed requires to be adjusted to suit my current spine dynamics and yesterday, (January 2018) Rick Morris came once again to realign the ergo dynamics to suit my current needs as well as my wife’s side of the bed. Last night I had a perfect night’s sleep once again. The cost nothing – it all comes with the guarantee the company offers to its customers of ongoing customer satisfaction with their purchase. I am not aware of any other company that offers this amazing service. GE Doncaster East.

1 comment
Beds for Backs
Wal M.Beds for Backs

Max thanks for your review it is great to hear from one of our long time customers. Yes our fully adjustable beds can change with your changing needs, no other bed can do that.
Regards Wal Maguire CEO

DavidE

DavidETemplestowe

Excellent service; great bed

published

We bought our mattress from Beds4Backs in 2004. It is a queen size double-pillow-top model that is designed to go on a slat base and uses foam inserts for mid-body support. It has been terrific and is still almost like new. After 13 years I needed some new foam inserts (those on my wife's side are still fine) so I visited the Nunawading store to buy some and I was both amazed and pleased when Kevin gave them to me for free. Both Kevin and Rick were keen to take a few minutes to talk about my experience in owning the mattress which has been excellent - a very worthwhile purchase. I highly recommend both the product and the service.

1 comment
Beds for Backs
Wal M.Beds for Backs
JAC

JACMelbourne

Incredible service

published
1 comment
Beds for Backs
Wal M.Beds for Backs

JAC thank you for your comments regarding our customer service, pricing and what our ergonomic beds can do. We are not just here to sell a bed we want to provide a solution and it appears our consultant has done just that.
Regards Wal Maguire CEO

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