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Fabulous service and advice
Excellent service and advice by Rick Morris at Nunawadding. The knowledge that Rick holds is an asset to Beds for Backs and their customers.
1 comment
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- Nunawading
- Verified customer
Exemplary service
We bought a bed in April this year and Rick Morris was our salesperson. He welcomed us into the store in Nunawading and showed us a range of suitable beds. He was very helpful in demonstrating the advantages of each one and made sure we understood the features. He was at all times courteous and we felt very comfortable with him. He had excellent product knowledge and we would be seeking his assistance in any future purchases. We waited for a while before writing the review to ensure we were happy with the bed. Our hip problems are gone and our backs are giving us no trouble now. It has been the PERFECT bed for our requirements and we thank RIck very much for his guidance and professionalism. Jan
1 comment
Wal M.Beds for Backs
Jan K thank you for taking the time to post a review, it is much appreciated. Our aim is to always provide excellent service to our customers through our Consultants. I will personally acknowledge the Consultant concerned.
Regards Wal Maguire CEO
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Top Salesman
We were blown away with the service provided by Rick Morris at Nunawading. His knowledge was second to none. He was thorough in helping us select the right bed for us .The mattress and bed is amazing and we are extremely happy. My husband put it all together without a problem.
1 comment
Wal M.Beds for Backs
Kate, thank you for recognising our Consultant and the guidance he gave. I am sure your bed will be a great investment for a long time.
Regards Wal Maguire CEO
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After-sales service that is out of this world!
If you're at all considering purchasing a bed, go to Beds for Backs at Nunawading and ask for Rick Morris. They've got a marvellous range of products and their after-sales service is out of this world. I bought a bed from them around 15 years ago and the rubber strips that hold the slats which support the mattress perished over that period (they now use a much more robust set of holders). I called Rick to see if I was able to buy another set - he said "no problem at all, we'll replace them free of charge, and I'll come out and fit them mysel...Read more
f". I nearly fell over! What other company provides after-sales service like that, where they're willing to look after you 15 years after your purchase? None that I know of. It seemed to me that nothing is too much trouble for Beds for Backs, in making sure that their customers are satisfied. I wouldn't go anywhere else for a bed or bedding products and I recommend that you don't either.1 comment
Wal M.Beds for Backs
Robert sorry for being late to respond to your review. As a return customer we are delighted to hear you have come back and received great service from us.
Regards Wal Maguire CEO
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Ken GCroydon
A Top Experience with Staff
We purchased one of the original ergo life systems about 12-14 years ago along with a mattress. We recently attended your Nunawading store with a view to replacing our mattress and were very lucky to have Rick Morris assist us. After much discussion we arranged for Rick to come out to our home with a view to checking on the adjustment of the ergo life system and our mattress. The required adjustment will give us a little bit of extra life in our mattress. Rick is brilliant he has a professional approach is very courteous, has great knowledge a...Read more
nd injects a bit of fun into the whole process. We cannot recommend and thank Rick enough and will certainly be back to the Nunawading store to purchase our new mattress when required as we know we will be well looked after by Rick.1 comment
Wal M.Beds for Backs
Ken G yes our Ergolife systems are long term investments and we are always here to make sure you get the best out of them. We hope to see you again when you do really need to replace your mattress.
Regards Wal Maguire CEO
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The perfect Bed Head
Thanks Rick from the Nunawading store, you were extremely helpful and we really appreciate your commitment to helping us find the perfect bedroom furniture and helping us load the trailer.
1 comment
Wal M.Beds for Backs
Glenn thanks for letting us know about the support that you received from our Consultant. These are the things we do not see so your review has reminded us that our staff do the extra yard.
Regards Wal Maguire CEO
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Service
I found a wonderful person in Kevin at the Nunawading store recently. I had been caring for my lovely man for a number of years and he had almost become bedridden. As a result the bed was sagging and I needed to replace the bed.
I came across Kevin who went above and beyond to assist me when I was at my most vulnerable. Nature intervened (My man went to God) and I did not purchase a bed, but in my hour of desperation, I found Kevin to be the most knowledgable and understanding sales person. There was no pressure and I left the store ...Read more
1 comment
Wal M.Beds for Backs
Hello Kaz,
So sorry to hear about your loss and hope you are coping ok. Thank you for telling us about the support and care shown by our Consultant and I will acknowledge him personally. Take care and all the best,
Wal Maguire CEO
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IanMelbourne
Amazing after sales service!
In 2014 we bought a bed from Beds for Backs and have been very happy with the comfort it has provided. However, a couple of days ago we needed to drop the height of the bed to better fit in with the smaller room the bed is now in. My wife called the Nunawadding store and spoke to Kevin about getting shorter legs for the base. Kevin immediately offered to swap over the legs for shorter ones at no charge - he even offered to come and do that for us if we couldn't manage it ourselves. We dropped in to the Nunnawadding store this morning and he no...Read more
t only swapped over the legs but also provided the spanners needed for the short feet and gave some useful advice on installing the new feet. I can thoroughly recommend Beds for Backs products or services. Just ask for Kevin when you drop into the Nunnawadding store.1 comment
Wal M.Beds for Backs
Ian we always like to help our existing customers and as you found there was no issue in getting the right height bed legs, even after 4 years since buying. Our staff are always willing to provide that extra service.
Regards Wal Maguire CEO
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MarkMelbourne
Top level customer service
In the market for a mattress, Rick Morris from the Nunawading store was excellent in highlighting the important things to look for. Informative, knowledgeable and professional, it is clear that Rick enjoys his field and genuinely knows how to best work with the customer.
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Wal M.Beds for Backs
Mark, thank you for your comments on your experience with Beds for Backs. It is our focus to inform and educate people about the right support so that they can make an informed decision.
Regards Wal Maguire CEO
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Thanks to Kevin at Nunawading
I want to thank Kevin at Nunawading for all his help earlier this week. The extra height in the foam slats has made a fantastic difference to my back.
Greatly appreciated.
Cheers
John Cassidy
1 comment
Wal M.Beds for Backs
John thank you for your comments and appreciation of our staff. Remember we are always available to assist.
Regards Wal Maguire CEO
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Fantastic Sevice
The rubber "thingys" that hold the slats in place on our bed had perished. I contacted the Nunawading Store to enquire if I would be able to buy replacements. Yes they are available. In fact I was told they have a lifetime warranty so there is no cost. In fact Rick offered to come out and install and adjust the new ones. Again no cost. I was so surprised and pleased with this level of service. I had thought that this kind of service was long dead. I did not take up Rick's offer to deliver and install the new ones - it is not so hard to do. However I was grateful of the offer. Would I use them again. Definitely.
1 comment
Wal M.Beds for Backs
Simo, thank you for letting us know of your experience with our consultant at Nunawading. It is very unusual to hear the rubber straps had perished but we had no hesitation in renewing them for you. H... Read more
ope you get many good years service out of your bed and our Zero Stress slat system is doing the job required. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
MichaelMelbourne
- 2 reviews
- 1 like
Buy a bed from Beds4BAcks and get a fit-out by Rick!
We made a couple of visits to the store where both Kevin and Rick were very friendly, helpful and knowledgeable. The bed duly arrived and 24 hours later so did Rick - to set the bed up for us. What a great experience! Rick sure know his beds and his backs. And he returned a couple of more times to fine tune the bed. We thoroughly recommend Beds4Backs and, if your lucky, Rick will come round and make sure the fit is perfect.
1 comment
Wal M.Beds for Backs
Michael I am pleased to hear that your experience with Beds for Backs has been great. I am sure your Ergolife adjustable bed will give you many years of service.
Regards Wal Maguire CEO
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R BeeGreater Melbourne (Inner), VIC
- 4 reviews
Rick from Nunawading was fantastic!
We bought a bed from Rick about 6 years ago and it is absolutely incredible. We didn't realise at the time that he had only just started there, because he was so knowledgeable and enthusiastic. Fast forward to now and we needed a new memory foam pillow and we were so happy to see him still there and just as enthusiastic about his job. We will never buy a bed from anyone else. We had no idea what we had been missing until he helped us. You spend 1/3 of your life in bed so why not be as comfortable as possible?!
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Wal M.Beds for Backs
RBee thank you for being a return customer and again dealing with Rick. All our Consultants are here to assist and help customers to make an informed decision.
Regards Wal Maguire CEO
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Melinda BrooksNSW
- 2 reviews
New bed purchase - return customer.
I purchased my former bed, base,separate adjustable slats and latex topper in 2009 from you. It was more than excellent service, and information for our specific requirements then.
I am currently shopping for a mattress and base again, and have had two detailed and long conversations with Rick in the first instance. My needs have changed since 2009 and Rick was wonderful in advising what would suit me now, as well as discussing the more technical queries I had on the construction of the bed and base, and what was used, and where it was so...Read more
urced from. (poor guy) He was amazing with supplying this to me. I then had cause to contact you again last week with some final queries, and Kevin assisted me with these. Again, I had complex queries on the further research I had done before I purchased. He was patient, informative, as well as assuring me on what I needed to really know before a purchase, and what was really important for the mattress in my case. I cannot commend both of these gentlemen highly enough for there generosity of information, knowledge, and advice in helping me making and informed purchase for my bed. They were delightful, and very patient. The sad part is, because I live outside the delivery area, making a purchase from you is too expensive logistically for the private freight required to have it delivered!! These wonderful men knew this, but it did not make any difference to what they provided to me. How fabulous is that for client care. Thank you so much. :)2 comments
Wal M.Beds for Backs
Hi Melinda thank you for your feedback in relation to your original purchase and the assistance provided by our Consultants. It is unfortunate to hear you were not able to purchase from us again due t... Read more
o distance and cost of freight, but I am sure with the knowledge gained from talking to our staff you will make a good choice. Regards Wal Maguire CEOHi Wal
Yes their knowledge and advice is indeed 10 star, and no doubt saved me making a purchasing mistake.... Read more
Kind thoughts ~MelindaSimilar opinion? Write a review on ieatwords.com.au!
MannyMelbourne
Good service from Rick at Nunawading
Bought a mattress and back support 6 months ago and when it was time to flip, Rick came to assist. He reset the back support for us as well to allow for the mattress settling. When I got up the next morning, I felt two inches taller - my back was straighter and my spine felt more balanced that usual. Very nice & thanks!
1 comment
Wal M.Beds for Backs
Manny it is good to hear you feel taller, straight and balanced, that's what a proper nights sleep can do for you. As to the service received it comes as part of the package to ensure you get the best out of your investment.
Regards Wal Maguire CEO
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nurses backmelbourne
Rick thank you so much
I went to the Nunawading store and met Rick. The introduction was relaxed and friendly. Rick spent over an hour assessing my needs and as a chronic back pain sufferer I was super impressed. His knowledge is surprising, not just a sales person !!
The purchase was not pushy but informed along with my cervical spine, lumbar and thoracic problems.
I purchased the ergolite with a firm mattress. After delivery Rick arrived on the day of delivery and adjusted the bed.
The first week required further adjustment and now I am not in pain when i get out of bed
Rick believes that I will require further adjustment, he is passionate about making a difference with the purchase
1 comment
Wal M.Beds for Backs
Nurses Back, thank you for your review explaining all your needs. Our Ergolife range of beds are the only ones on the market today that can be adjusted to suit your particular needs. I am sure you wi... Read more
ll have many years of good sleep with this bed. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
mirawiseAlphington
No better service when purchasing beds and pillows
I was uncomfortable sleeping on my 3-y-o B4B mattress, and had accumulated a pillow warehouse in trying to find one that would give me a good night's sleep. After reading the reviews on this page, I phoned Rick at the Nunawading store and explained my dilemma. He promptly visited, checked my horizontal posture and confirmed the support was there in the right places. We then proceeded to try out different level pillows - at the time and in my subsequent visits to the shop. My issue has involved a lot of trial and error and required professional ...Read more
practitioners (physio, myo) but I believe I'm on the right track now. What is significant is the time taken by Rick to find a solution. At so many places, the service stops with the sale, but if you have issues down the track - and beds and bodies do 'shift' over time - B4B will continue to help 'fix' your sleep. Highly recommended.1 comment
Wal M.Beds for Backs
Mirawise what a great outcome for you in that we were able to work together to resolve your issues. As always I will acknowledge our staff member direct.
Regards Wal Maguire CEO
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MaxDoncaster East
- Nunawading
- Verified customer
Unbelievable bed and after sale support
In 2012 we purchased a Queen size Ergo-Flex bed and mattress from Beds for Back in Nunawading because of my osteoporosis and Ankylosing Spondylitis and were delighted with our purchase. Because of my changing back conditions, the bed requires to be adjusted to suit my current spine dynamics and yesterday, (January 2018) Rick Morris came once again to realign the ergo dynamics to suit my current needs as well as my wife’s side of the bed. Last night I had a perfect night’s sleep once again. The cost nothing – it all comes with the guarantee the company offers to its customers of ongoing customer satisfaction with their purchase. I am not aware of any other company that offers this amazing service. GE Doncaster East.
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Wal M.Beds for Backs
Max thanks for your review it is great to hear from one of our long time customers. Yes our fully adjustable beds can change with your changing needs, no other bed can do that.
Regards Wal Maguire CEO
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DavidETemplestowe
Excellent service; great bed
We bought our mattress from Beds4Backs in 2004. It is a queen size double-pillow-top model that is designed to go on a slat base and uses foam inserts for mid-body support. It has been terrific and is still almost like new. After 13 years I needed some new foam inserts (those on my wife's side are still fine) so I visited the Nunawading store to buy some and I was both amazed and pleased when Kevin gave them to me for free. Both Kevin and Rick were keen to take a few minutes to talk about my experience in owning the mattress which has been excellent - a very worthwhile purchase. I highly recommend both the product and the service.
1 comment
Wal M.Beds for Backs
DavidE a purchase in 2014, bed still going strong and free replacement inserts for your Ergolife bed, could you get that anywhere else?
David thank you for your feedback it is most appreciated and I w... Read more
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JACMelbourne
Incredible service
We were greeted by Rick at the Nunawading Store, an extremely knowledgeable and pleasant sales person he took the time to work out what we needed v what we thought we needed. It was like a breath of fresh air to go somewhere with good old fashioned service and end up spending much less money than we had previously been quoted for a bed that wouldn't have worked for our needs. Good on you Rick we highly recommend you and Beds for Backs we couldn't go anywhere else now..
March 14th 2018 Update: Follow-up service
We had a few questions with...Read more
our new Mattress Topper after we had put it on the bed, we called into the store to discuss and within a couple of days Rick came to our home, he answered all our questions and re-fitted the mattress with us. Fantastic product and incredible after service. - Thanks Rick1 comment
Wal M.Beds for Backs
JAC thank you for your comments regarding our customer service, pricing and what our ergonomic beds can do. We are not just here to sell a bed we want to provide a solution and it appears our consultant has done just that.
Regards Wal Maguire CEO
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Wal M.Beds for Backs
Justin it's good to hear you had a great instore experience with our Consultant. I will personally acknowledge the Consultant for his great work.
Regards Wal Maguire CEO