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Reviews

4.9

105 reviews
5
(101)
4
(2)
3
(1)
2
(0)
1
(1)
  • Product Quality
    4.8 (27)
  • Return Claim MadeYes (1) · No (25)
  • Warranty Claim MadeYes (2) · No (24)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
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Life time warranty

published

Purchased our king sized bed back in Jan 2012 service was excellent and thorough. Recently (Oct 2017) one of the bases had a crossbeam piece of timber crack, we called to see if we could at the very least get it repaired. Gobsmacked by the offer to replace the base ie both bases as our original fabric is not used any more. We upgraded to having drawers inserted. Fantastic service and the bed is great, they keep my lower back problems away.
Absolutely recommend Beds for Backs and Rick from Nunawading and Lisa from Head Office for both the initial service back in 2012 and the follow-up service in 2017.



Get yourselves a bed from here.

1 comment
Beds for Backs
Wal M.Beds for Backs
Gerry

GerryEltham

  • 3 reviews

Great service for an excellent product

published

Second purchase after 12 years, and once again the the service was great,
Rick was very helpful, and once our mattress arrived he was only to willing to come out to give us a refresher course on the adjustments on our dialer bed settings.
Great Service Thanks Rick.



1 comment
Beds for Backs
Wal M.Beds for Backs

RICK STAR!

published

4 years on and we were starting to wonder why our sleeping pains where back... with an email sent on Friday we had the chirpy face of Rick at our door step by Sunday.
With a refresher course and a few adjustments, we had a new bed! Works out it wasn't the bed, rather our pillows letting us down. Rick's straight neck talk has changed our sleeping for the better.

THANKS AGAIN RICK!



1 comment
Beds for Backs
Wal M.Beds for Backs
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Exceptional service

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Rachel thanks for your comments about our customer service and after sales service also. At B4B we pride ourselves on excellent customer service and are pleased we lived up to that.
Regards Wal Maguire CEO

Denise

DeniseMelbourne

Nothing too much trouble.

published

Recently purchased our new mattress from the Nunawading store. My husband and I both suffer from back problems and we we’re looking for something more supportive to replace our existing mattress.
Rick Morris was a great help, providing excellent customer service with a nothing too much trouble attitude. Rick’s product knowledge was exceptional and he patiently took the time to provide us with a wide range of different options and explain the differences, all with the aim of helping us find a solution.
We did need some mattress topper adjustments post- delivery and Rick has moved very quickly to resolve in a friendly and professional manner.
Thanks for all your help Rick.

1 comment
Beds for Backs
Wal M.Beds for Backs

Rick at Nunawading is THE MAN

published

Rick made such a fabulous impression on me when I walked into the Nunawading store. He was both friendly and helpful and I wasn't even shopping for a bed! But I shall definitely call on him when we are ready to do so (we live in Sorrento, but I would travel to see Rick!) People buy from people they like and I liked Ricks approach. I dropped in as a courtesy to Beds for Backs to advise of Kwik Kopy Ringwood's new address for marketing assistance. WELL DONE Beds for Backs in employing the right people for the right job..... I will be back Rick

1 comment
Beds for Backs
Wal M.Beds for Backs

Lynne thank you for your kind words and acknowledgement of our staff at Nunawading. What a surprise to get a 5 star review even though you didn't buy.
See you soon Regards Wal Maguire CEO

Sharon

SharonMelbourne

Above and beyond!

published

My husband and I recently bought a base and mattress combination from the Nunawading store. We were very impressed with the quality of service provided by Rick. He took us through the myriad choices available, to arrive at the best option for our needs. Rick was informative, patient, and unstinting in his efforts to ensure that we got exactly the bed we needed. When the bed was delivered, Rick came to our house to adjust the base and make sure that everything was working properly. Our new bed contours up and down to support our spine from the neck to the lumbar, and we haven't slept this well for the last ten years! Thank you Beds For Backs!!

1 comment
Beds for Backs
Wal M.Beds for Backs
JR

JRGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

unbelievable after sales service

published

We bought a mattress and slat system 12 years ago from Beds for Backs. We thought the mattress needed to be replaced. However we were so surprised that Rick from the Nunawading store offered to do a home visit and adjust the bed and reassured us that there was more life in the mattress. So they saved us a bucket of money. Never expected that. Thank you for exceptional service.

1 comment
Beds for Backs
Wal M.Beds for Backs

Outstanding customer service, Rick.

published

If you want outstanding customer service, look no further than Rick Morris at Beds for Backs, Nunawading for your next bed.
Your lifetime guarantee is fantastic. We bought our bed from you several years ago and it needed readjusting, so Rick's follow up friendly service,coming to our home several times working towards getting us the best sleep possible, was excellent. He is very courteous, patient and never made me feel rushed or that it was a bother as he adjusted our bed.
Such knowledge of his product and professional customer service is refreshing and rare to see these days.
I would highly recommend seeing Rick.

1 comment
Beds for Backs
Wal M.Beds for Backs
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Nunawading Store

published

Guys at your Nunawading store are the best.Being a senior they came and took the old bed downstairs.There was no pushing when I went into their store.They picked out three beds for me to try and I selected the one that suited me.If we needed another bed there is only one shop I would go to.

4 comments
Beds for Backs
Wal M.Beds for Backs
Ronnie
Ronnie

Thank you I should have said Kevin was great

Beds for Backs
Wal M.Beds for Backs

Ok cheers

Adrian

AdrianGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Finally the correct scientific formula for a good nights sleep E=mc2

published

In store Nunawading

The Sales guru Rick Morris was exceptional with knowledge from here to the moon and back.

We walked in the store not knowing to expect really and after explaing that we'd forked out approx $5200 at another retailer purchasing 2 mattresses from them over a 7 year period and being dissapointed with both mattresses we were pointed in the right direction.

Happy with approx 2 hours of testing,observing and questions about spine allignment we were very satisfied that this guy knew his stuff and wasn't here just to make commission.

We basically ended up buying one of the cheapest mattresses in the store but it suited us best so not always more expensive is best it's basically what suits your back...

1 comment
Beds for Backs
Wal M.Beds for Backs
Ben

Ben

  • 2 reviews

Beds for backs Nunawading were fantastic with excellent customer service

published

We bought a King bed from the Nunawading store with a custom fabric base and I couldn't be happier with their service. Rick went above and beyond by coming to our home to ensure the new bed was set up appropriately for my wife and I. Rick clearly has an expert knowledge of the products beds for backs sell and he can advise you on what is best for your situation. The tips that he provided us to ensure we have wonderful, comfortable and back pain free sleeps were invaluable. This new bed is the most comfortable bed I've ever slept in and we are waking up feeling refreshed and pain free every morning. I highly recommend you trying out the products they have to offer.

1 comment
Beds for Backs
Wal M.Beds for Backs

Hello Ben we are very pleased to hear your new bed is providing a pain free and refreshing sleep. As to our service that is part of the deal and costs no extra.
Regards Wal Maguire CEO

mark

mark

  • 4 reviews
  • 1 like

Great Kids Bed

published

I went to 2 hopeless Bed stores in the Nunnawadding homemaker centre. They didn't listen to what I needed. Dropped into Beds for backs at 5PM on way home and struck gold. Finally a salesman Rick Morris that listens to your requirement. Sold me the Mattress I needed. Put in my Car and drove home happy.

1 comment
Beds for Backs
Wal M.Beds for Backs

Mark, simple and easy is what you needed and you found that at our Nunawading store. Sometimes a customer knows what they want, wants to buy and move on. I am pleased your experience at Beds For Backs was spot on for you.
Regards Wal Maguire CEO

Jo Lucas

Jo LucasMelbourne

Another Perfect Purchase from Beds for Backs

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Jo, what a great review for a second time customer of Beds for Backs. We strive to have customers return to us and you are testimony to that. As for our Sales Consultant I will personally acknowledge him.
Regards Wal Maguire CEO

Excellent service!

published

Thank you Kevin for your excellent service and close attention to our needs this afternoon. Not only did you provide excellent and considered advice, Rick produced an excellent coffee! Can't wait until our mattress and bedroom furniture arrive in the next few weeks. Much appreciated!

1 comment
Beds for Backs
Wal M.Beds for Backs

Lindi it is great to hear how are staff have provided excellent customer service. Even though that is what we expect I will acknowledge them personally.
Regards Wal Maguire CEO

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Benita

BenitaCroydon north

Perfect don't know how I ever slept without it!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Benita,
Thank you for letting us know how great your bed is and the excellent customer service you received. I will personally thank the consultant involved and hope that your bed continues to be the "best".
Regards Wal Maguire CEO

John

JohnMelbourne

Great service, great product

published

We made our purchase in store, and although there was an initial mix up in our order upon delivery (which we were quite upset about) thankfully Rick Morris resolved the issue immediately and in a very diligent manner. We couldn't be happier with the customer service and the product is fantastic, thank you Rick!

2 comments
Beds for Backs
Wal M.Beds for Backs

John, sorry if there was an issue with your order and I have spoken with those concerned on this. Thankfully we were able to address the issue immediately and that you are now enjoying your bed.
Regards Wal Maguire CEO

John
John

Thank you Wal, we are very happy with your company, and would not hesitate to recommend Beds for Backs ! Again, thank you. Regards John

Excellent Pre and Post purchase service Kevin and Rick, Nunawading!

published

We had done some research on beds before going to Nunawading show room.
We discussed our needs with Kevin who led us through the process in an unhurried way allowing us time, to understand what he was recommending also time to try out different bed and mattresses. We have had our bed for 4 weeks and are over the moon with the result, after many years no more getting up with a stiff back and sore joints!! Our after sales contact with Rick was also to be commended, he dealt with our needs in a friendly and timely manner. Many thanks to the two of you for the best buy we have ever made, would recommend you to anyone.

1 comment
Beds for Backs
Wal M.Beds for Backs

Kathy, thank you very much for your generous comments in regards to staff at our Nunawading store. Yes we follow a process to ensure our customers are fully informed and then follow up to make sure everything is as expected.
Regards Wal Maguire CEO

Needed to replace what we had...

published

Good service at the store - we spent about 1 1/2 hours there going through options with the staff un til we found the right one.The new Ergolife kit took some fiddling to get right, we had to lower the feet and raise the lumbar one, but was worth it. I wiggle into the right spot every night and conk out.

1 comment
Beds for Backs
Wal M.Beds for Backs
Tricia B

Tricia BMelbourne

Honest personal service & a comfy supportive bed to suit my circumstances. Wow!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Tricia I am pleased to hear of your experience at B4B and the excellent outcome. That is what we are all about.
Regards Wal Maguire CEO

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