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- Nunawading
- Verified customer
Life time warranty
Purchased our king sized bed back in Jan 2012 service was excellent and thorough. Recently (Oct 2017) one of the bases had a crossbeam piece of timber crack, we called to see if we could at the very least get it repaired. Gobsmacked by the offer to replace the base ie both bases as our original fabric is not used any more. We upgraded to having drawers inserted. Fantastic service and the bed is great, they keep my lower back problems away.
Absolutely recommend Beds for Backs and Rick from Nunawading and Lisa from Head Office for both the initial service back in 2012 and the follow-up service in 2017.
Get yourselves a bed from here.
1 comment
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GerryEltham
- 3 reviews
Great service for an excellent product
Second purchase after 12 years, and once again the the service was great,
Rick was very helpful, and once our mattress arrived he was only to willing to come out to give us a refresher course on the adjustments on our dialer bed settings.
Great Service Thanks Rick.
1 comment
Wal M.Beds for Backs
Hi Gerry, a second time customer is great to see and even more exciting is the review you have provided. Your Ergolife Zero stress dial base has a lifetime warranty and yes all you need to do is upgra... Read more
de your mattress when due. Our continued support to you was shown by our Consultant and I will acknowledge him personally. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
RICK STAR!
4 years on and we were starting to wonder why our sleeping pains where back... with an email sent on Friday we had the chirpy face of Rick at our door step by Sunday.
With a refresher course and a few adjustments, we had a new bed! Works out it wasn't the bed, rather our pillows letting us down. Rick's straight neck talk has changed our sleeping for the better.
THANKS AGAIN RICK!
1 comment
Wal M.Beds for Backs
Hi Tyson your review was as quick as our customer service. Your Zerostress base comes with a lifetime guarantee, try getting that from anyone else.
Thank you for your review and feedback and I will a... Read more
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- Nunawading
- Verified customer
Exceptional service
I puchased a bed from the Nunawading store in Sept & the overall experience started as soon as I entered the store. Kevin took the time to explain everything and was more than patient with me. After having my bed 4 weeks I realised it was too soft so I went back to the store where Rick took care of me like Royalty and with thanks to the happiness guarantee, swapping my mattress over for something firmer was a simple and pain free process. Today my new firm mattress arrived and the incredible service continued with the delivery guys. Not only we...Read more
re they on time, but so friendly and respectful. Thank you Kevin & Rick. Your patience, understanding, knowledge and old fashioned service are all second to none. I highly recommend B4B Nunawading. Actually, I doubt I will ever go anywhere else!1 comment
Wal M.Beds for Backs
Hi Rachel thanks for your comments about our customer service and after sales service also. At B4B we pride ourselves on excellent customer service and are pleased we lived up to that.
Regards Wal Maguire CEO
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DeniseMelbourne
Nothing too much trouble.
Recently purchased our new mattress from the Nunawading store. My husband and I both suffer from back problems and we we’re looking for something more supportive to replace our existing mattress.
Rick Morris was a great help, providing excellent customer service with a nothing too much trouble attitude. Rick’s product knowledge was exceptional and he patiently took the time to provide us with a wide range of different options and explain the differences, all with the aim of helping us find a solution.
We did need some mattress topper adjustments post- delivery and Rick has moved very quickly to resolve in a friendly and professional manner.
Thanks for all your help Rick.
1 comment
Wal M.Beds for Backs
Hi Denise very nice to hear from you about your experience with the B4B team at Nunawading. It is great to hear that our customers are being looked after even when they have received their product, I ... Read more
will certainly acknowledge the staff personally. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
Rick at Nunawading is THE MAN
Rick made such a fabulous impression on me when I walked into the Nunawading store. He was both friendly and helpful and I wasn't even shopping for a bed! But I shall definitely call on him when we are ready to do so (we live in Sorrento, but I would travel to see Rick!) People buy from people they like and I liked Ricks approach. I dropped in as a courtesy to Beds for Backs to advise of Kwik Kopy Ringwood's new address for marketing assistance. WELL DONE Beds for Backs in employing the right people for the right job..... I will be back Rick
1 comment
Wal M.Beds for Backs
Lynne thank you for your kind words and acknowledgement of our staff at Nunawading. What a surprise to get a 5 star review even though you didn't buy.
See you soon Regards Wal Maguire CEO
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SharonMelbourne
Above and beyond!
My husband and I recently bought a base and mattress combination from the Nunawading store. We were very impressed with the quality of service provided by Rick. He took us through the myriad choices available, to arrive at the best option for our needs. Rick was informative, patient, and unstinting in his efforts to ensure that we got exactly the bed we needed. When the bed was delivered, Rick came to our house to adjust the base and make sure that everything was working properly. Our new bed contours up and down to support our spine from the neck to the lumbar, and we haven't slept this well for the last ten years! Thank you Beds For Backs!!
1 comment
Wal M.Beds for Backs
Hi Sharon, sorry I haven't responded earlier but was away for a few days. The selection of the right bed is very personal and should not be a compromise between 2 people, the purchase of one of our Er... Read more
golife Zero Stress range of beds provides individuality to each party without compromise and with a lifetime guarantee for the base. Our service is a bonus and we expect your future sleeps will be the best you have had. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
JRGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
unbelievable after sales service
We bought a mattress and slat system 12 years ago from Beds for Backs. We thought the mattress needed to be replaced. However we were so surprised that Rick from the Nunawading store offered to do a home visit and adjust the bed and reassured us that there was more life in the mattress. So they saved us a bucket of money. Never expected that. Thank you for exceptional service.
1 comment
Wal M.Beds for Backs
JR when you purchase one of our Zero Stress systems it comes with a lifetime guarantee. The ability to adjust the slats for your changing needs and provide extra life to your mattress is something not... Read more
everyone grasps. Thank you for your comments and I will acknowledge the consultant personally. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
Outstanding customer service, Rick.
If you want outstanding customer service, look no further than Rick Morris at Beds for Backs, Nunawading for your next bed.
Your lifetime guarantee is fantastic. We bought our bed from you several years ago and it needed readjusting, so Rick's follow up friendly service,coming to our home several times working towards getting us the best sleep possible, was excellent. He is very courteous, patient and never made me feel rushed or that it was a bother as he adjusted our bed.
Such knowledge of his product and professional customer service is refreshing and rare to see these days.
I would highly recommend seeing Rick.
1 comment
Wal M.Beds for Backs
Hi WeeWillyWinkle what a great review and comments in respect to our staff providing excellent customer service. This is what we expect of them but it is nice to hear it from a customer. I will surely... Read more
acknowledge the staff member concerned personally and thank you for taking the time to let us and all other review readers know of your experience. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
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Nunawading Store
Guys at your Nunawading store are the best.Being a senior they came and took the old bed downstairs.There was no pushing when I went into their store.They picked out three beds for me to try and I selected the one that suited me.If we needed another bed there is only one shop I would go to.
4 comments
Wal M.Beds for Backs
Hello Ronnie thank you for your feed back in relation to your customer experience at our Nunawading store. We are proud of all our staff and know they provide excellent service at all times, just like... Read more
you received. Regards Wal Maguire CEO PS I will acknowledge those staff personally.Thank you I should have said Kevin was great
Wal M.Beds for Backs
Ok cheers
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AdrianGreater Melbourne (Outer), VIC
- 5 reviews
- 2 likes
Finally the correct scientific formula for a good nights sleep E=mc2
In store Nunawading
The Sales guru Rick Morris was exceptional with knowledge from here to the moon and back.
We walked in the store not knowing to expect really and after explaing that we'd forked out approx $5200 at another retailer purchasing 2 mattresses from them over a 7 year period and being dissapointed with both mattresses we were pointed in the right direction.
Happy with approx 2 hours of testing,observing and questions about spine allignment we were very satisfied that this guy knew his stuff and wasn't here just to make commission.
We basically ended up buying one of the cheapest mattresses in the store but it suited us best so not always more expensive is best it's basically what suits your back...
1 comment
Wal M.Beds for Backs
Adrian it is all about being well informed before you make a choice and in this instance our Sales Consultant helped you get to that end. Yes it is not necessarily the most expensive the best, it is w... Read more
hat suits you that matters. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
Ben
- 2 reviews
- Nunawading
- Verified customer
Beds for backs Nunawading were fantastic with excellent customer service
We bought a King bed from the Nunawading store with a custom fabric base and I couldn't be happier with their service. Rick went above and beyond by coming to our home to ensure the new bed was set up appropriately for my wife and I. Rick clearly has an expert knowledge of the products beds for backs sell and he can advise you on what is best for your situation. The tips that he provided us to ensure we have wonderful, comfortable and back pain free sleeps were invaluable. This new bed is the most comfortable bed I've ever slept in and we are waking up feeling refreshed and pain free every morning. I highly recommend you trying out the products they have to offer.
1 comment
Wal M.Beds for Backs
Hello Ben we are very pleased to hear your new bed is providing a pain free and refreshing sleep. As to our service that is part of the deal and costs no extra.
Regards Wal Maguire CEO
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mark
- 4 reviews
- 1 like
Great Kids Bed
I went to 2 hopeless Bed stores in the Nunnawadding homemaker centre. They didn't listen to what I needed. Dropped into Beds for backs at 5PM on way home and struck gold. Finally a salesman Rick Morris that listens to your requirement. Sold me the Mattress I needed. Put in my Car and drove home happy.
1 comment
Wal M.Beds for Backs
Mark, simple and easy is what you needed and you found that at our Nunawading store. Sometimes a customer knows what they want, wants to buy and move on. I am pleased your experience at Beds For Backs was spot on for you.
Regards Wal Maguire CEO
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Jo LucasMelbourne
Another Perfect Purchase from Beds for Backs
Rick Morris helped us again with our most recent bed purchase and we would not trust anyone except him to advise and sell us a bed. My husband has a permanent back injury and walks with a cane and Rick has always shown excellent knowledge about suitability of different kinds of beds, mattresses, sleeping set ups with pillow height etc.
We bought a king this time (invoice number N 14483).
We bought the king size Masterpiece Gently Firm mattress this time and its absolutely perfect for our needs thanks to Rick's expert advice as well as his...Read more
1 comment
Wal M.Beds for Backs
Hi Jo, what a great review for a second time customer of Beds for Backs. We strive to have customers return to us and you are testimony to that. As for our Sales Consultant I will personally acknowledge him.
Regards Wal Maguire CEO
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- Nunawading
- Verified customer
Excellent service!
Thank you Kevin for your excellent service and close attention to our needs this afternoon. Not only did you provide excellent and considered advice, Rick produced an excellent coffee! Can't wait until our mattress and bedroom furniture arrive in the next few weeks. Much appreciated!
1 comment
Wal M.Beds for Backs
Lindi it is great to hear how are staff have provided excellent customer service. Even though that is what we expect I will acknowledge them personally.
Regards Wal Maguire CEO
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BenitaCroydon north
Perfect don't know how I ever slept without it!
I went to the Nunawading store and spoke with Rick and he was fantastic from start to finish!
The bed is by far the best bed I have ever slept on! Rick came around to do the adjusting the day it was delivered and also adjusted my pillow (which saved me $100 on a new chiro pillow)
He also found a way to have the bed stand up on it own.
Not only is the bed the best bed I've ever had but Rick is the best salesman I've ever dealt with.
March 19th 2018 Update: excellent service
I rang Rick at Beds for backs at Nunawading yesterday with...Read more
a problem with my dial bed. He did not even make me wait one day! He was here last night seeing to the problem, to insure that I had a good night's sleep. The service is impeccable!!! April 8th 2018 Update: excellent service and products!1 comment
Wal M.Beds for Backs
Hi Benita,
Thank you for letting us know how great your bed is and the excellent customer service you received. I will personally thank the consultant involved and hope that your bed continues to be the "best".
Regards Wal Maguire CEO
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JohnMelbourne
Great service, great product
We made our purchase in store, and although there was an initial mix up in our order upon delivery (which we were quite upset about) thankfully Rick Morris resolved the issue immediately and in a very diligent manner. We couldn't be happier with the customer service and the product is fantastic, thank you Rick!
2 comments
Wal M.Beds for Backs
John, sorry if there was an issue with your order and I have spoken with those concerned on this. Thankfully we were able to address the issue immediately and that you are now enjoying your bed.
Regards Wal Maguire CEO
Thank you Wal, we are very happy with your company, and would not hesitate to recommend Beds for Backs ! Again, thank you. Regards John
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Excellent Pre and Post purchase service Kevin and Rick, Nunawading!
We had done some research on beds before going to Nunawading show room.
We discussed our needs with Kevin who led us through the process in an unhurried way allowing us time, to understand what he was recommending also time to try out different bed and mattresses. We have had our bed for 4 weeks and are over the moon with the result, after many years no more getting up with a stiff back and sore joints!! Our after sales contact with Rick was also to be commended, he dealt with our needs in a friendly and timely manner. Many thanks to the two of you for the best buy we have ever made, would recommend you to anyone.
1 comment
Wal M.Beds for Backs
Kathy, thank you very much for your generous comments in regards to staff at our Nunawading store. Yes we follow a process to ensure our customers are fully informed and then follow up to make sure everything is as expected.
Regards Wal Maguire CEO
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Needed to replace what we had...
Good service at the store - we spent about 1 1/2 hours there going through options with the staff un til we found the right one.The new Ergolife kit took some fiddling to get right, we had to lower the feet and raise the lumbar one, but was worth it. I wiggle into the right spot every night and conk out.
1 comment
Wal M.Beds for Backs
Hi Manny it is best to understand your needs prior to choosing a bed and then working back from there. It is easy to buy on price without considering needs, but do you get the right bed.
Thank you for... Read more
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Tricia BMelbourne
- Nunawading
- Verified customer
Honest personal service & a comfy supportive bed to suit my circumstances. Wow!
Our experience with Beds For Backs has been a breath of fresh air. After hearing about the deceitfulness of some mattress manufacturers, I was dreading looking for a new bed. Thankfully I went to Beds For Backs first and Rick has been outstanding - he treated me as a person not a number, and genuinely wants the bed to suit my circumstances. He is a Consultant, not a salesperson. He has looked after my needs and concerns, educated me, answered all my questions, honest and happily looking for solutions to help me. Now that I am aware of it, I ...Read more
am convinced of the B4B ergonomic philosophy - it felt amazing, life changing, when I tried it - my back and neck are straight, no stress, wow! It’s so comfy and supportive and absolute quality. I want a natural/eco bed and found other manufacturers with Eco Latex beds, however they are layers of latex (padding), they don’t have the wonderful support structure B4B have. I want the B4B ergo contour foundational structure with some natural eco latex padding on top and organic cotton cover … so B4B are doing it for me! all affordable and they have gone the extra mile to tell me about the manufacturing process and that the glue is water based and it has made me feel stoked as well as relieved that I can get what I want … and also not be ripped off for it. I trust Rick and his expertise and the team he is working with. It’s wonderful! Absolutely highly recommended.1 comment
Wal M.Beds for Backs
Tricia I am pleased to hear of your experience at B4B and the excellent outcome. That is what we are all about.
Regards Wal Maguire CEO
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Wal M.Beds for Backs
Michelle our Zero Stress bases come with a lifetime guarantee and we stand by that. It is rare we have an issue such as yours and as such it was best the whole unit was replaced and to upgrade it with... Read more
draws and new fabrics just finished the job off for you. Yes, I will acknowledge the staff concerned. Regards Wal Maguire CEO