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Nunawading, Campbellfield (Head Office), Armadale, etc...SusanGreater Melbourne (Outer), VIC
- 3 reviews
- Nunawading
- Verified customer
Customer Service is Alive and well in Nunawading
I found the missing link for great customer service at Beds for Backs Nunawading with Rick. I bought a new bed (3rd from Beds for Backs in my lifetime) an unfortunately did not choose well and found it did not agree with me. After 3 nights I went in to see Rick and amazingly he was able to arrange a replacement for me. Not only will I have it before Christmas I really feel like I've won the lottery with Ricks 5 start treatment !!! I look forward to having my new bed for many years to come.
1 comment
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JoeGreater Melbourne (Metropolitan), VIC
- Campbellfield (Head Office)
- Verified customer
EXEMPLARY SERVICE!
Beds for Backs certainly know how to look after their customers. They take pride in their customer service and as a result they have raised my level of praise and satisfaction.
My wife and I purchased an electric bed from BFB in 2018 which has proved to be life changing. We are indeed impressed by this fabulous product and the mattress we bought for the bed is absolutely superb providing such great comfort. However, what I find most impressive though is that Beds For Backs are behind their customers every step of the way. You are even guarant...Read more
2 comments
Wal M.Beds for Backs
Joe, yes we pride ourselves on customer service and your experience is a testimony to that. We thank you for taking the time to express your gratitude and sharing your experience with others.
Regards Wal Maguire CEO
That's ok Wal,thank you for the service.
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MYExperienceAU
- 13 reviews
- 1 like
Excellent experience
Well, I was confused by all the advertising on TV, the infomercials, trial offers etc.
I dropped into Backs For Backs on Nepean Hwy Moorabbin, and after the Manager had asked me several questions about my needs, settled for an adjustable bed with a cloth covered bed head. Pricing was very competitive, and pleasantly, the bed & bedhead arrived on time, they removed the old mattress and bedhead/foot, finished the installation, showed me the operation of it, cleaned up and left.
Very very impressed at the professional service, advanced notification and timely professional installation. And the mattress is absolutely perfect and so comfortable my quality of sleep has improved greatly.
2 comments
Wal M.Beds for Backs
Hi NOThappi, I believe you are happy now! Our approach is all about you, providing the information for an informed choice, having true ergonomic adjustable beds and follow up service like no other.
... Read more
Thank you for your review, Regards Wal Maguire CEO
oh yes sorry, I should change my screen name!!
Please allow me to make a Google rating on your website - the level of service and attention to detail was exemplary!
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Fantastic product and fabulous service.
I have had my bed from Beds for Backs for quite some time now and am very happy with it. I have been especially pleased with the after sales service that I received recently from Rick Morris. He was most helpful and very friendly.
1 comment
Wal M.Beds for Backs
Jaclyn thank you for taking the time to post a review and share your experience with Beds for Backs. We are always there to assist.
Regards Wal Maguire CEO
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Rick Fantastic Service
Rick was really Helpfull as trying to get information for my Step Mum German 85 & with stroke needed special mattress he was a fountain of information friendly so went back after checking out other stores & bought what he suggested Highly recommend for unbiased opinion
1 comment
Wal M.Beds for Backs
Teresa it is the instore experience and making an informed choice that provides the right outcome. It appears you had all this covered.
Regards Wal Maguire CEO
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Elizabeth BazenskiGreater Melbourne (Metropolitan), VIC
The best place and Service
Fantastic service, extremely friendly and helpful staff.
Peter was most honest and honorable in his manner and assistance, with going over and beyond in assisting me on a number of occasions. He didn’t rush through anything, took his time and explained things thoroughly and went out of his way to assist me further to ensure that I would get the full quality of my purchased product. Peter kindly came to my home several times to assist with mechanics for me.
The Service, communication, assistance, presentation all are 5 star I highly recommend ...Read more
this place to everyone. Product quality is 5 star and with such detailed attention from Peter(Staff) I have the best bed for my needs. Super service and truly brilliant quality along with a helpful and supportive staff with a lot of empathy love and trust. Highly wonderful people and service is like no other.1 comment
Wal M.Beds for Backs
Elizabeth thank you for sharing your experience at our store in Yarraville. It is our aim to provide an instore experience second to none.
Regards Wal Maguire CEO
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Very Happy
Love my new bed, have had it for 2 weeks now and sleeping very comfortably. Thank you to the staff at Preston store for helping me choose the right bed, very helpful and patient. Delivery of my bed was stress free thanks guys.
1 comment
Wal M.Beds for Backs
Selma sleeping comfortably is what it is all about, the service is complimentary.
Regards Wal Maguire CEO
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PennyGreater Melbourne (Inner), VIC
Fantastic service
Rick the sales person was fantastic and very knowledgeable. Purchased a mattress and 2 pillows for my parents and then a few weeks later went back to the Nunawading store to purchase another 2 pillows. . Great job Rick.
1 comment
Wal M.Beds for Backs
Penny thank you for sharing your instore and personal experience at Beds for Backs. A returning customer gives us all a smile.
Cheers Wal Maguire CEO
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LynneTSouthwest, VIC
Exceptional service
All Bed for Backs stores offer great service, but the Yarraville store is exceptional. We have never dealt with anyone quite like Peter. He has been in contact several times to ensure our adjustable bed is set up right for us. He even offered to do second home visit if required. We have no hesitation in providing a recommendation.
1 comment
Wal M.Beds for Backs
LynneT thank you for sharing your experience at Beds for Backs and especially the after sales service provided by our representative at Yarraville. We are proud to have such people representing us and... Read more
appreciate you taking the time to let us know. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
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Great CS
Service was terrific. Razor (I think was his name) was a delightful gentleman. Not pushy, but very knowledgeable and friendly. Shop was quite busy but the salesman did a great job juggling the customers and keeping everyone happy.
1 comment
Wal M.Beds for Backs
Hi Cogga, it is great to hear of your instore experience even when it was busy. Our aim is "you" and what you need, no compromise.
Regards Wal Maguire CEO
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GibboGreater Melbourne (Outer), VIC
- 2 reviews
Great after sale service
Great after sales service rick Morris came to our home on is day of to adjust our bed, he was so friendly and he has great product knowledge, nice to have such friendly service thanks again rick
1 comment
Wal M.Beds for Backs
Gibbo, our promise is to make sure the bed is right for you. With our Ergonomic beds after sales service is always available. Thank you for your review.
Regards Wal Maguire CEO
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Excellent Vip customer service
I came into the Armadale store and met Reza which had excellent knowledge of his products and highly recommendable.
Doe to his service and knowledge I purchase a new mattress .
I highly recommend to my friends and family
1 comment
Wal M.Beds for Backs
George, we are pleased to hear about the service you received at our Armadale store and delighted that you will recommend to friends and family. Unfortunately our Armadale store has closed but you can... Read more
be assured that you will receive the same service at any other store. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
- Yarraville
- Verified customer
Great support, Unlike any other bedding store
After owning a dial queen size base and mattress for two years, After my partner moved in we soon felt that we needed a new softer mattress as my physical condition had changed and my partner was having difficulty with the hard mattress that we had. Peter from Yarraville, assisted us with selecting our new mattress and then after it was delivered came to our home to assist us in readjusting our settings and advising us on how to modify them, due to my particular physical needs, over the next few weeks. Both my partner and I are sleeping straigh...Read more
t and soundly now. Peter was very approachable and professional in his approach and assistance. Nothing like other bed stores where they don't want to know you after you've made your purchase. Thanks Peter for all your help and experience.1 comment
Mario P.Beds for Backs
David thank you for sharing your experience at Beds for Backs. Our Ergolife Zero Stress system can be adjusted at any time to suit the changing circumstances of its users, no other bed systems can do ... Read more
this. Yes and our customers service support is there whenever needed. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
Hettie WGreater Melbourne (Metropolitan), VIC
Excellent knowledge, advice and service
We did not know where to start, but Rick Morris had the experience, knowledge and patients to help us select the right bed for us. We are very happy with our purchase, great quality and easy to setup. We are definitely sleeping better and waking up more refreshed. Thank you Rick for a very pleasant sales experience.
1 comment
Mario P.Beds for Backs
Hetie we are pleased to hear about your instore experience but delighted to find out you are sleeping better and waking up refreshed, just the outcome we strive to achieve.
Regards Wal Maguire CEO
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Great knowledge, Great Bed
We were pleased with the staff at Bed for Backs Nunawading, Rick assisted us to find solutions that worked for us as we both had different issues. Thanks Rick for a positive buying experience, it is very rare nowadays for sales people to know there product/job as well as you do.
Thanks again
1 comment
Wal M.Beds for Backs
Doug our customer service is second to none and we appreciate that you have let us know of your experience. However it is even better to hear about your new bed that meets the needs of 2 different individuals.
Regards Wal Maguire CEO
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LaraVictoria
Thankyou
We wanted to purchase an adjustable bed to help me get a good nights rest. I have major bone damage in my spine and pelvic area as a side effect from cancer. Rick listened to us and allowed us lots of time to choose the perfect bed that suited our needs. We purchased the same day and since installation a few months ago I have had the most wonderful sleep. Thankyou Rick & Beds for Backs - you have made a big difference to my quality of life.
1 comment
Wal M.Beds for Backs
Lara what a great outcome for you. Our consultants are all focused on the client first and as such when they purchase it is normally the right choice.
Regards Wal Maguire CEO
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SueGreater Melbourne (Metropolitan), VIC
A fabulous mattress and wonderful service
We can not speak highly enough of Beds for Backs Fairfield.
Olivia had excellent knowledge of the products and made choosing a mattress so easy for us. We are so very pleased with our mattress. It has changed our lives for the better!
Olivia even came to our home to assist us in setting up the mattress etc
Customer service has been fantastic and we would highly recommend Beds for Backs as it has been such a positive experience.
Thanks so much Olivia.
1 comment
Mario P.Beds for Backs
Sue your instore and at home experience is what Beds4backs is all about. The fact that our staff were also on top of thier game is the bonus at Beds4backs.
Regards Wal Maguire CEO
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FloodMelbourne
- 2 reviews
- 1 like
Very happy with knowledge
We came to Beds for Backs in Armadale with different back and neck problems. Reza was able to listen to our needs and tailor our purchases specifically for us. Including the right pillows . Two happy customers.
1 comment
Wal M.Beds for Backs
Flood, thank you very much for sharing your experience at Beds for Backs. Two happy customers means a lot to us and we hope you share your experience with friends and family.
Regards Wal Maguire CEO
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Cody D.Greater Melbourne (Outer), VIC
Happy customer
Service is outstanding. Went in with chronic back issues and wanted to buy a new pillow. Rick (salesman) suggested borrowing a few different sizes to see what works best. Also suggested a home visit to help with my sleeping posture. The first morning after Ricks visit I woke up with no pain. Anyone with back issues and sleeping go see Rick he will sort you out.
1 comment
Wal M.Beds for Backs
Cody D receiving service above and beyond is a rare occasion these days. It is refreshing for someone to take the time to share.
Regards Wal Maguire CEO
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Good service experience
Had a good experience from Reza explaining benifits and asking appropriate questions. I would recommend to anyone to visit the store next time they are looking for a goos bed
1 comment
Wal M.Beds for Backs
Bschiave, thank you for sharing your instore experience at beds for backs. We appreciate your time in posting this review.
Regards Wal Maguire CEO
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Questions & Answers
Kezasked
Can you use any mattress on the bed for backs base?? We have had ours for around 7 years and have turned the mattress over, but still sags, which is creating a sore back and neck for me.
1 answer
Wal M.Beds for Backs
Kez we would like to visit and see what might be going on. An assessment by one of our consultants would be at no cost or obligation, but should come up with several ways forward. Please call our Brighton store and talk to Rick who would be pleased to assist.
Regards Wal Maguire
Liz jefferyasked
Do you take old beds when new one bought?
1 answer
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
Unamusedasked
Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
1 answer
Wal M.Beds for Backs
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale.
If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock.
Regards Wal Maguire CEO
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Wal M.Beds for Backs
Susan having a return customer for the 3rd time is great and your instore experience is a bonus that everyone should have.
Regards Wal Maguire CEO