So...this is how Sealy mattress feels like!?
Bedworks online store is quite easy to navigate/browsing through their products. They have most casual to some luxury beds. As Australian we want to support everything made in Australia 100%. We bought a king single Sealy firm mattress with base. The base quality was shocking horrible and fragile, the mattress you could definitely feel the springs and you moves it makes noises from the springs and the base was stapled with the straw-like shopping bag from the $2 shop (those stripes big shopping bags). Anyway, the delivery was spot on. The payment was a smooth transaction but, the bed quality I have to put a question mark on it.
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RalphSydney
- Physical store
- Verified customer
Very Satisfactory
There was a good range of products and the assistant was helpful in identifying the bed that met our needs. Delivery and assembly of the bed went smoothly. They were pleasant to deal with.
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- Physical store
- Verified customer
Highly Recommended
Convenient, great selection of all types, informed and helpful staff. Love my new bed! Delivery next day and on time. Delivery staff polite, cheerful and careful when navigating matress up narrow stairs
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MichaelSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Knowledge of product and assembly
Bought an adjustable bed and mattress. Store range and knowledge of product was very good apart from one aspect, the weight of the bed. I was told 70kg by sale person but on checking on line prior to purchase (via Bedworks chat) was told 100kg (which was correct).
Because of the weight I also paid for assembly. Product was delivered on time by two very friendly and competent gentlemen, however, it soon became clear they were not conversant with the queen sized bed I had purchased. Comments such as "oh this one has 6 legs" (smaller sizes only ha...Read more
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Michael BassetSydney, NSW
- Physical store
- Verified customer
Bed Selector Novice
Don't be put off by the shop front, the store has a good selection of beds to choose from.
Bed recommended by sales person ticks all the boxes, have just never seen this particular brand at any other store so not sure about how long it will last (will need to give it a few years)
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Kristy Pownall
- 2 reviews
- Physical store
- Verified customer
Great selection of quality customisable beds!
We visited the showroom and was shown the options by a knowledgeable and patient sales person. We made our purchase. It arrived a bit later than anticipated but it was over the Dec/Jan period. Delivery guy was helpful and showed me how to put bed together and ensured what was delivered was what I received. Would recommend them
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Diane B.Sydney, NSW
- Physical store
- Verified customer
Great service and communication
Fabulous in store at Greenacre service range was great and prices were even better than what was available online. Friendly & informative delivery people. Arrived on time as had been informed.
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Kian jonesSydney, NSW
- Physical store
- Verified customer
Bed is nice, service was good
Got the bed delivered, all seemed like it looked online & was easy to put together. Unfortunately 2 of the wooden slats were a little warped (so they rocked and made an annoying noise) however the staff were really nice about rectifying the issue promptly. Delivery guys were very nice also.
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AnnBrownSydney
- Physical store
- Verified customer
Very disappointed.
Was told my bed would take 10 days to deliver by salesperson: it took FIVE weeks "due to Christmas holidays". Would have been nice to know at time of purchase. When delivered, it was incorrect stain wood colour and incorrect model.
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- Physical store
- Verified customer
Beds are fabulous. Perfect.
Very easy to navigate store and excellent help in guiding us to exactly what we were after for our three purchases.
All three beds and matching bedheads are stunning and the mattress quality second to none.
Delivery was seamless and very helpful delivery men.
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- Physical store
- Verified customer
very good
easy in store-item in stock/friendly service/efficient and nice delivery service,
difficult to assemble-happy .
good quality
I will recommend your company to friends and family
thanks again
making up 30 here-too difficult to get to 30 words-make this easier
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ChrisSydney, NSW
- 2 reviews
- Online store
- Verified customer
Fantastic service and everything delivered as agreed within a day.
Great range, very good prices but more importantly reliable on time delivery the next day which was critical to us. Awesome service. We will absolutely recommend them and use them again ourselves.
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- Physical store
- Verified customer
Good service and value
We chose a firm mattress. It proved to be far too firm. We advised BedWorks and they exchanges it for a more suitable mattress. The product knowledge of the store team was exceptional.
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MelSydney, NSW
- Physical store
- Verified customer
The Perfect Matress
The salesman at the store knows everything there is to know about mattresses. I love my mattress and it came at a good price. However, their delivery system needs to be improved. Currently they only provide a morning or afternoon window the day before delivery which makes it difficult for any working person to manage their schedule. Would be great to get a couple more days notice. Additionally, the delivery movers were very rough lifting my mattress up the stairs to my bedroom. In the process, they ripped the mattress protective cover, left big...Read more
marks on my wall, and almost pierced the mattress whilst forcing the centre of the mattress into a sharp ledge instead of lifting it over. Luckily, the mattress is in good condition but was disappointed in the care taken given it was a $1,200 mattress.1 comment
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Bijal ShahSydney, NSW
- Physical store
- Verified customer
Excellent Customer Service
I purchased my mattress from BedWorks and the experience was fantastic. The employee who helped me, Sandip, was very knowledgable and assisted me to find the perfect mattress for my spinal issue. The overall experience was great and Sandip was friendly yet professional.
1 comment
Bedworks Marketing TeamBedWorks
Hi Bijal
Thank you for your review! We are proud of Sanip for delivering excellent customer service to you. We hope the mattress improve your sleep quality. If you have any further question or furth... Read more
er mattress need, please feel free to revisit our shops :)Similar opinion? Write a review on ieatwords.com.au!
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Arun Chowdhury
- 2 reviews
- Physical store
- Verified customer
Love the bed
Update: Colin rang me straightaway and organised a replacement for the damaged parts. Couldn’t be happier.
Love the bed and was really happy that Colin was able to do such a fantastic package deal for us. Unfortunately I was let down by the delivery and handling of the products. The bed came with no screws and Allen key. The driver gave us a handful of screws from his toolbox. Corner of the tall boy not well packaged - had actually already ripped. The bed footing has bit of the veneer peeling and one of the side beams has a scrape on it - possibly from a metal bracket scraping against it.
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Good service.. happy customers!
The staff were knowledgeable and helpful. They gave us many options based on our wants and needs. We had relatives who were in need of a new mattress and took our recommendations and purchased 2 mattresses the following week.
1 comment
Bedworks Marketing TeamBedWorks
Hi Toni
Thank you so much for your kind words! We are glad that our store staff helped you with what you need. Feel free to call us at 1800 940 596 if you need anything else. We hope to assist you again soon.
... Read more
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N.IsaacsSydney, NSW
- 2 reviews
Sending ads my phone! and l never shopped with them!
This company has made a deal with very aggressive marketing firms and won't stop sending me ads for beds from their company. Stay away from them. They have zero respect for consumers. I never shopped here or gave any details to them so they must have used hacking marketing firms. I will report them to fair trade.
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Emma P
- 2 reviews
- Physical store
- Verified customer
Amazing quality, very prompt
I went it with an idea what I wanted and the salesperson was able to provide extensive and useful information on the options. We ordered a custom made bed, and it's of a beautiful quality and it felt well-priced for such good quality. The assembly was minimal and easy.
1 comment
Bedworks TeamBedWorks
Hi Emma
Thank you so much for your kind words. Your honest feedback helps us to identify our strengths and improve sour future service. We are glad to hear that our sales team and custom-made product have been delivered to your full satisfaction. ... Read more
It's our pleasure to have you as a customer and we hope to assist you again soon. Should you have any question or further bedroom furniture needs, please don't hesitate to contact us again. Cheers Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
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Sue FlattSydney, NSW
- Physical store
- Verified customer
Bedworks shop, Parramatta Road, Stanmore
the shop is well-organised, the salesperson and the managerial staff all courteous, efficient and knowledgeable. Plus, the range of bedding was enough for me to make a choice. Plus, a special mention (praise) of the delivery staff, who went out of their way to resolve issues and be helpful.
1 comment
Bedworks Marketing TeamBedWorks
Dear Sue,
We appreciate your kind words to BedWorks. Our first priority is to provide a very organized, clean and safe environment for the customers to feel good while shopping with us. We always try... Read more
our best to have a wide variety of options to choose from us. Well, we agree as after shopping the next most important step is to deliver a product to customers safe and without any single damage. We are very successful in it, our delivery team is very professional and they take care of items a lot.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Lenaasked
I am trying to find who makes the mattress that has "Bedmate" label on it.
2 answers
Dear Lena,
Not sure who makes the Bedmate label. If you are looking for a latex mattress, suggest you try the Latex Bedding Co. in Crows Nest. This company has good 'product reviews'. We purchased a latex mattress from them. We were pleased with both the quality & service.
Kind Regards,
Neils.
Thanks Neils but I need to find who manufactures or sells "Bedmate".
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Bedworks Marketing TeamBedWorks
Hi Melinda
Thank you so much for taking the time and write us this honest review! Customer experience is one of the key propositions in Bedworks. We appreciate your feedback, and we take your words ... Read more
seriously. Rest assured your report has been forwarded to our delivery team, and we will keep improving our service in the future.