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Quality Products & Great Customer Service
We purchased two Belfast Sinks for our new renovation. The sinks were beautiful but after a few weeks noticed cracks in one and contacted the Company. Photos of the faulty sink were emailed and we were soon advised that a replacement sink would be sent.
Jonathon was most helpful, polite and understanding. The sink was on it's way to us within a week of having made contact with Belfast Sinks. We could not be more pleased and satisfied with the outcome. My husband and i would highly recommend this Company both for quality products and great customer service. It was a pleasure to deal with someone who stands by their products.
I just remodeled my kitchen and just had to have a butler sink and taps with porceline levers. The products arrived and were just beautiful . After instalation I had a problem with the lever for the cold water. I contacted belfast sink via email in less than 24hrs I had a response, I discussed the issue I was having and Jonathan understood what the problem was right away. I also sent him photographs and he saw the problem. He said he would send me out a new lever as I am in NSW and he is in WA .
I received the product in a week followed Jonathan,'s instructions on instalation. I did it myself. Couldn't be happier..
I would recommend belfast sinks for quality products an great customer service.
Purchased in February 2021.
I ordered the sink and it arrived looking fabulous. I found the people I dealt with to be helpful and were able to provide lots of useful information. I wasn't sure what sink to get and they offered may different alternatives. I work in the transport industry so I understand how issues can arise but I had no such issues with this delivery
Purchased for A$1,250.00.
NO ... NO ... NO
After the company was unable to deliver an order after a month, I was given endless excuses and still no delivery... finally cancelled order as order was yet to leave warehouse .... NO REFUND YET. They give excuses but never carry their actions through. Do not deal with them. Impossible to get past customer service which is really customer deflection rather than service
- Verified purchase
Negative rating - consumer warning!
I purchased a 595mm small fluted belfastsink (for a small kitchen) online on 19 July for $1350 I live in NZ and was reassured by the nz email address and that the company has a supplier in NZ. The waste arrived 3 weeks later but the sink didn't. I waited 10 days then I rang the advertised NZ 0800 number and it was a bogus number. I emailed the NZ supplier but there was no response. I then went back on line to the website and had to threaten to take the company to the NZ Commerce Commission if this was a scam. I got a poorly written email re...sponse from [name removed] from his private email. He called me and said he was French and didn't speak good English. He said there were "issues" with the nz phone number. He said the sink would be delivered in 5 days. When the sink arrived it was the large one so not able to be used. I emailed the [name removed] again and he promised the right sink was on it's way, he had "issues" with the supplier. It has never arrived so Belfastsink co is on notice that I am laying a complaint with .NZ Commerce Commision for breaching consumer laws. Hopefully their website in NZ can be removed.
Purchased in July 2021 at Online for A$1,350.00.
Purchased farmhouse sinks and two Belfast sinks. Had them delivered, however administrative issues where a bit of a problem as they charged my credit card with phone order but I never received an invoice or order follow up. I spoke to a person called [name removed] with an English accent. I tried to ring the number but no one answered. I eventually panicked and called my Bank noting a credit card dispute and sent an email to the company. Thankful they they eventually respond to my email and I got my order acknowledged and sinks delivered. At ...a later date I released that I did not order waste plugs to suite sinks Ordered. I rang the company and again spoke to a person called [name removed] with English accent. I ordered 4 waste’s that were supposed to be nickel priced at $200 each total of $800. I was a bit taken aback with the price but felt I had no choice but to pay as I already had the 3 sinks that cost $2175. I received the waste, however what I got was plan chrome and not nickel, which is when I knew I had been conned. The manufacturer of the pluga I received was Art plastics. I found out that the plugs retail for approx $20 from various suppliers. Farmhouse and Belfast sinks have these waste’s plugs noted under their accessories as retailing for $100 and $150. I sent the waste back to Belfast sinks or farmhouse sinks one and the same. Again I spoke to [name removed] (location Perth) who keeps telling me I will get a refund once he speaks to his accounts department and he will ring me back which he never does. However all is not lost because I have it now with my bank as a credit card dispute and I know I will eventually get my money back. My advice to you out there, buyer beware. However in saying that and to be fair I do like my Farmhouse sinks and I now have my waste’s @ $20 each from Southern Plumbing in Canberra. Best regards Lydia
Purchased at Internet.
Lack of customer service in fact, appalling customer service
I have bought the Double fluted Apron sink from Belfast sinks for our new Farmhouse in the Hunter Valley. Purchase date 25th June 2022
I was told that they shipped anywhere in Australia other than the Northern territory for free.....Not the case I am afraid!
A week ago, 10th July 2022, I was called by Paul from Belfast sinks who said that the sink would go to a depot in Maitland however we had to arrange shipping from there as this company were charging just over $1,000 for getting it from Maitland to our farm...it was to became my problem.
Purchased in June 2021 at Belfast Sinks.
Great service from Belfast Sinks
In terms of customer service, I had a great experience from the team at Belfast Sinks, particularly Andrew, who went out of his way to answer all my questions and ensure a timely delivery. The sink arrived less than a week from the date of purchase.
Don't waste your time and money
Placed my order on 5/1/19 and now finally complete on 12/4/19, had multiple issues that include but not limited to, leaking taps, Poor quality finish, incorrect items and missing items from order. I spent over 4k has taken 17 months, final product is poor quality and inconsistent finish's. Please go elsewhere and save yourself some grief.
Purchased in January 2021 for A$4,000.00.
Poor Customer Service, and not standing by the 7 Year warranty. I wasted $1,500 on three sets of leaking taps....save your money and go somewhere else.
High water pressure was blamed for the leaking taps, I purchased new Taps from another supplier beginning with 'R' and they don't leak.
Top service from this Butler!!!
Sorry for the delay in writing a review, busy time of year!
I ordered a Butler sink and swan neck Victorian tap set. After an initial stock issue for the requested butler sink, I was passed onto Steve who initiated a call to solve the solution. Luckily enough Steve had a sink sitting a few meters away from his desk that he was able to arrange delivery of it. I had requested a hole for the Tap on the sink. The gentleman who was able to carry out that job was away but would be returning the following Monday, Steve said he would make this ...job priority. The deliveries are picked up on a Friday and driven across from Perth to Sydney, we allowed a week for this and once it arrived the courier would phone for delivery to my home. True to his word everything he said about leaving the Friday went smoothly. The only issue was with the depot in Sydney who lost the sink in their warehouse. I contacted Steve who returned my call promptly advising me the courier would be in touch within minutes. They contacted me and we arranged the next available time. Everything was perfect. I would like to thank Steve for his outstanding customer service and his attention to detail. Steve kept me informed throughout the process. I would highly recommend this company for both service and outstanding products. Thank you Steve and your team. We love the Butler sink and Victorian tap. I have recommended you to a friend who is about to embark on renovations. 10/10 for service and product quality.
Poor customer service. Sink was delivered and once l opened the box and found the sink to be broken, only to be told they have a 24hr policy once delivered. Sent photos of the sink and clearly damaged box as requested but despite numerous left messages l am still waiting on an outcome. Very disappointed.
I was a bit hesitant in buying from this site initially, however I have found their customer service to be excellent. I was talked through things I didnt consider such as tap holes. When my sink arrived it was smashed. I called the company, sent them the photos and was it was replaced in no time. The only thing I would say is that you allow a bit movement in your cabintry. If fit is an issue make sure you get the fireclay sink before cabinetry final measure, ours was 1 cm shy, plus the allowance the joiners make the gap was a little large, not...hing that good quality silicon wont hide. Also you should be aware that these sinks dont come with waste outlets, but this is easy enough for your plumber to organise as it is all manufactured to Australian standards. I have had a very good experience with this company and I wouldnt hesitate purchasing from here again.
Great Service and Quality
Right from the beginning as an initial enquiry I was made to feel like an important customer and was given time to go through all of my queries. They went above and beyond in terms of answering questions and helping on choosing colours and styles. Very happy with their service and especially pleased with their after-service. This is where most companies let you down but not this one. Would definitely recommend them.
Love my bulters sink and traditional tap set
I am very happy with my butlers sink and traditional tap set and get lots of positive comments from friends. My plumber installed the tap set incorrectly and the service team were very responsive to my phone calls and emails and even sent videos to demonstrate how to correct the problem. Highly recommend buying from this company!!
Farmhouse sinks / Belfast sink OKAB Group
I purchased a Small Butler sink from Farmhousesink.com.au
After a few days I did not receive any payment invoice emails or shipping emails so I contacted the company by email.
I didn’t receive a reply and became concerned as more days had past so I started googling the company and saw horrible reviews.
I was devastated that I had spent $800+ online and that there was a possibility I wouldn’t even receive a sink based on the reviews.
I cancelled my credit card, becoming quite upset and wrote another email to the company,
that same day I...
- Verified purchase
Brilliant product, fabulous service!
My Belfast sink was purchased at a price that was almost too good to believe. I was blown away by the quality when it arrived less than a week after delivery. It’s very important to check the sink within 24 hours of delivery for damage and I was grateful there was none. It is the absolute star of my new Hamptons style kitchen and I’m so pleased I discovered this company, who work hard to ensure their customers are satisfied with their A grade product. Thank you!
- Verified purchase
Ordered a double fluted fireclay sink in October with Amanda, she was very helpful and talked me through the options. Got the sink 4 days later and it is stunning!. Thanks Amanda for all your help and to Belfastsinks for a great quality product.
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