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Reviews

3.1

39 reviews
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(20)
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G57

G57Sydney Surrounds, NSW

  • 7 reviews

Quality Products & Great Customer Service

published

We purchased two Belfast Sinks for our new renovation. The sinks were beautiful but after a few weeks noticed cracks in one and contacted the Company. Photos of the faulty sink were emailed and we were soon advised that a replacement sink would be sent.

Jonathon was most helpful, polite and understanding. The sink was on it's way to us within a week of having made contact with Belfast Sinks. We could not be more pleased and satisfied with the outcome. My husband and i would highly recommend this Company both for quality products and great customer service. It was a pleasure to deal with someone who stands by their products.

Purchased in September 2021 at Belfast Sinks for A$985.00.

Mary

MaryIllawarra, NSW

  • 2 reviews

Replace taps

published

I just remodeled my kitchen and just had to have a butler sink and taps with porceline levers. The products arrived and were just beautiful . After instalation I had a problem with the lever for the cold water. I contacted belfast sink via email in less than 24hrs I had a response, I discussed the issue I was having and Jonathan understood what the problem was right away. I also sent him photographs and he saw the problem. He said he would send me out a new lever as I am in NSW and he is in WA .
I received the product in a week followed Jonathan,'s instructions on instalation. I did it myself. Couldn't be happier..
I would recommend belfast sinks for quality products an great customer service.
Mary ....NSW

Purchased in February 2021.

Jasmin

JasminSouth East Queensland, QLD

Excellent Sink

published

I ordered the sink and it arrived looking fabulous. I found the people I dealt with to be helpful and were able to provide lots of useful information. I wasn't sure what sink to get and they offered may different alternatives. I work in the transport industry so I understand how issues can arise but I had no such issues with this delivery

Purchased for A$1,250.00.

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Grazi

Grazi

  • 3 reviews

NO ... NO ... NO

published

After the company was unable to deliver an order after a month, I was given endless excuses and still no delivery... finally cancelled order as order was yet to leave warehouse .... NO REFUND YET. They give excuses but never carry their actions through. Do not deal with them. Impossible to get past customer service which is really customer deflection rather than service

Purchased in July 2021 at Belfast Sinks for A$1,275.00.

1 comment
Grazi
Grazi

Tried again to call them .... but their customer service was busy with other customers (not surprised) ..... My credit card company dispute resolution team is now taking over .....

  • Verified purchase

Negative rating - consumer warning!

published

Purchased in July 2021 at Online for A$1,350.00.

Lydia

LydiaCrace 2911, ACT

Buyer beware

published

Purchased at Internet.

Pippi

PippiSydney, NSW

  • 2 reviews

Lack of customer service in fact, appalling customer service

published

Purchased in June 2021 at Belfast Sinks.

Anna 7250

Anna 7250Launceston, TAS

  • 2 reviews
  • 1 like

Great service from Belfast Sinks

published

In terms of customer service, I had a great experience from the team at Belfast Sinks, particularly Andrew, who went out of his way to answer all my questions and ensure a timely delivery. The sink arrived less than a week from the date of purchase.

Purchased in May 2021 at Belfast Sinks for A$595.00.

Lloyd

LloydMetropolitan Adelaide, SA

Don't waste your time and money

published

Placed my order on 5/1/19 and now finally complete on 12/4/19, had multiple issues that include but not limited to, leaking taps, Poor quality finish, incorrect items and missing items from order. I spent over 4k has taken 17 months, final product is poor quality and inconsistent finish's. Please go elsewhere and save yourself some grief.

Purchased in January 2021 for A$4,000.00.

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Gorgeous Sink!

published

Just had my sink installed and I love it. Great service from Amanda who answered my many questions, would reccomend to friends for their Renos.

Date PurchasedJan 2022

Dripping Taps

published

Poor Customer Service, and not standing by the 7 Year warranty. I wasted $1,500 on three sets of leaking taps....save your money and go somewhere else.
High water pressure was blamed for the leaking taps, I purchased new Taps from another supplier beginning with 'R' and they don't leak.

Date PurchasedMay 2016
1 comment
Jay H
Jay H

I would like to thank the Steve the new customer service manager at Belfast Taps. Who has gone the extra 10 miles to fix this issue. All the taps have now be fixed and working. thank you again.

Simone

SimoneSydney

Top service from this Butler!!!

published
Date PurchasedOct 2018
Amy S

Amy SMelbourne

Broken Sink.

published

Poor customer service. Sink was delivered and once l opened the box and found the sink to be broken, only to be told they have a 24hr policy once delivered. Sent photos of the sink and clearly damaged box as requested but despite numerous left messages l am still waiting on an outcome. Very disappointed.

Date PurchasedNov 2018
agnes

agnesmaryborough

  • 2 reviews

Great Service

published
Date PurchasedOct 2018

Great Service and Quality

published

Right from the beginning as an initial enquiry I was made to feel like an important customer and was given time to go through all of my queries. They went above and beyond in terms of answering questions and helping on choosing colours and styles. Very happy with their service and especially pleased with their after-service. This is where most companies let you down but not this one. Would definitely recommend them.

Date PurchasedNov 2018
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Bairdy

Bairdy

  • 2 reviews

Love my bulters sink and traditional tap set

published

I am very happy with my butlers sink and traditional tap set and get lots of positive comments from friends. My plumber installed the tap set incorrectly and the service team were very responsive to my phone calls and emails and even sent videos to demonstrate how to correct the problem. Highly recommend buying from this company!!

Date PurchasedJan 2017
Edwina B

Edwina B

  • 3 reviews

Farmhouse sinks / Belfast sink OKAB Group

published
Date PurchasedNov 2018

Very Happy Again!!!

published

This is the second house I have put these sinks in. Sale, delivery & installation all went smooth as it should. I will continue using these fireclay sinks as they are the best value for money I have come across. Definitely recommend!!!

Date PurchasedOct 2018
Kylie C

Kylie CMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified purchase

Brilliant product, fabulous service!

published

My Belfast sink was purchased at a price that was almost too good to believe. I was blown away by the quality when it arrived less than a week after delivery. It’s very important to check the sink within 24 hours of delivery for damage and I was grateful there was none. It is the absolute star of my new Hamptons style kitchen and I’m so pleased I discovered this company, who work hard to ensure their customers are satisfied with their A grade product. Thank you!

Date PurchasedOct 2018
  • Verified purchase

Great Product

published

Ordered a double fluted fireclay sink in October with Amanda, she was very helpful and talked me through the options. Got the sink 4 days later and it is stunning!. Thanks Amanda for all your help and to Belfastsinks for a great quality product.

Date PurchasedOct 2018
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