Cut my old service with another company without my permission and without providing me with modem or info to connect to their service. Finally connected for 4 days before service dropped out and won’t reconnect. No office staff due to the virus and emails take over a week to even reply!
I’ve rejoined my old company that I never had an issue with, Belong was just cheaper. Now I know why.

I have paid to get NBN installed. For three weeks I have had no connection, although I have modem and NBN connected. I have put in 6 support requests, with no response.
I have written to belong through Facebook messenger to get no support.
I have had no internet usage since the 10th April. I have tried to cancel for the last week however I was charged by Belong yesterday at a higher rate than I have agreed to.
This is the worst company internet company I have ever worked with. No support on phone, through email or Facebook messenger. I have supplied all the information needed to fix my service however am still three weeks with no internet.

Constant (2 or 3 times per hour) internet drop outs. Running at half the speed we're paying for when it does work. Contacted Customer service and still waiting to speak to someone after 2 weeks. Avoid this company like the plague.

I would greatly appreciate if belong can sort this issue out asap.
Modem with fumes isn’t healthy imagine if I wasn’t at home.Can belong sort this problem out
Haven’t been able in get in contact

Been frustrating from the start. Constant problems. Couldn't switch account over to a new name. Now can't even cancel it. Website keeps saying "oops something went wrong". Don't patronize me with your little comments. Sort it out

Connected a month ago already having technical difficulties no internet for a week. Called them but call centre is closed. Requested a technical support call online no answer so requested a second technical support call online.
They have the time to cancel one of my requested and send me an email to say so but not call me. Oh and the still auto drew the monthly Bill today even thought it has not worked for a week.

All the mean while playing for a service I am not receiving, and for God knows how long I won't receive.

No.internet isolated working f/t from home. I called the support line and received message the support line is offshore and closed due to covid.Emailed the support page received a response advising it may take 10 days for a response.

My contract with belong is nearly over and can't come any sooner. If you want to pay for a month's use and only get a week solid connection then belong is for you. Don't get stuck with them like me.

Looks it's no-frills but we were sick of getting ripped off by telstra and being told our street was a 'black spot' We switched to belong and wow we got internet. Installation was easy and we haven't had any major issues. I have had it with and without NBN and still working well. If you want something cost-effective and budget-friendly this is the way to go!

We have had no internet since the 15/4/2020. We have sent multiple emails and Facebook messages and no one is helping rectify this issue. This is quite distressing as we have 3 people working from home. We risk losing our jobs as we cannot get work done with no internet.
Belong keeps saying to send them emails when they respond to reviews on this website but emails being sent to Belong are not being responded to?? Do not recommend this service provider.

I've been trying to cancel my service as I've chosen another provider however when I put forward my request to cancel (several times), 'oops something went wrong, please try again later'. There is no option to speak to anyone or to email the company which is completely ridiculous. At the moment their main priority is to 'give service to those who do not have a connection'.

They are happily taking money from my account with no option to cancel my service. I would appreciate if Belong can contact me to rectify this issue. I have been charged for two billings the past two months with no option to cancel my service.

5 years ago when I initially signed up it was absolutely fabulous...just like when you buy a new car but with passage of time ...the true colours staring to reveal ...
Belong has lost its identity & should change its name from “Belong” to “Lost” as that’s how they made my experience with them....
No correspondence via email and customer service is hopeless :(

I commenced a broadband plan with Belong a week ago. Very quick to send out my modem which was great however it has gone downhill from here.

I am unable to get my wifi to connect work despite having all appropriate NBN connections. Have attempted all recommended trouble shooting instructions with no success.

The customer hotline is down ‘due to COVID’ therefore I have submitted a contact request form... To then be informed it may take up to 10 days to get a response. So I am paying for a service that doesn’t work and I am unable to get any help. The customer service with Belong Broadband has been nothing but a negative experience thus far. Wish me luck.

No Internet
I've had trouble for a while now
Company not helping with my problem. ..cannot do anything...have had Netflix for six mths & cannot get full usage as my Internet works cpl times a month...poor service & o technical help....not a happy customer. ...5 weeks no Internet

Absolutely appalling service, nothing but problems from getting connected (Despite the physical connection being completed 3 months prior) through to changing the address on my account.

Everystep of the way they make promises and excuses and not a single person can pick up your problem understand it and follow it through. Unbelievable.

After being promised a refund for the 3 months we didn't have internet. it took numerous half hour conservations to get any sort of credit.

The internet has been on and off and is extremely unreliable. Due to COVID-19, their call centre is closed, which is annoying but what is even more annoying is that they take 2 weeks to reply to you or even get back to you. Please look for a different provider, these guys are extremely unreliable. Don't expect to get any credit for the outage either. They're getting free money for a service that BARELY works!