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Reviews

1.6

4,216 reviews
5
(355)
4
(180)
3
(104)
2
(183)
1
(3,394)
  • Value for Money
    1.8 (924)
  • Transparency
    1.6 (752)
  • Customer Service
    1.5 (956)
  • Adequate Speeds Yes (31%) · No (69%)
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SashaMaija

SashaMaijaRichmond-Tweed, NSW

Terrible.

published

Cut my old service with another company without my permission and without providing me with modem or info to connect to their service. Finally connected for 4 days before service dropped out and won’t reconnect. No office staff due to the virus and emails take over a week to even reply!
I’ve rejoined my old company that I never had an issue with, Belong was just cheaper. Now I know why.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Maddy Colquhoun

Maddy ColquhounKatherine, NT

Three Weeks of No Connection

published

I have paid to get NBN installed. For three weeks I have had no connection, although I have modem and NBN connected. I have put in 6 support requests, with no response.
I have written to belong through Facebook messenger to get no support.
I have had no internet usage since the 10th April. I have tried to cancel for the last week however I was charged by Belong yesterday at a higher rate than I have agreed to.
This is the worst company internet company I have ever worked with. No support on phone, through email or Facebook messenger. I have supplied all the information needed to fix my service however am still three weeks with no internet.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong

Appalling connection and service no existent. Avoid like the plague

published

Constant (2 or 3 times per hour) internet drop outs. Running at half the speed we're paying for when it does work. Contacted Customer service and still waiting to speak to someone after 2 weeks. Avoid this company like the plague.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong

Sorry to hear about your internet woes, Stephen, and apologies that it's taking us a lot longer than normal to reply :( We've got a bit of a backlog at the moment but we're powering our way through it so you should hear back from us soon. -Dave

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Slow internet, no accountability for failing to meet speeds, stop replying when you point it out

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Martin L.

Martin L.Sydney, NSW

My modem had fumes coming out for 5 seconds.Got no internet now

published

I would greatly appreciate if belong can sort this issue out asap.
Modem with fumes isn’t healthy imagine if I wasn’t at home.Can belong sort this problem out
Haven’t been able in get in contact

Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2020
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong

Oh noes! Modems aren't meant to do that, Martin! If you can reach out to us here --> https://support.belong.com.au/ we'll be able to get a new modem sent out to you ASAP. -Dave

Martin L.
Martin L.

Hi sorry it’s the connection box not the modem

Wont even let me cancel

published

Been frustrating from the start. Constant problems. Couldn't switch account over to a new name. Now can't even cancel it. Website keeps saying "oops something went wrong". Don't patronize me with your little comments. Sort it out

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Belong
BelongBelong

I'm sad to hear you're having a rough time, Luke. If you'd like a helping hand with a mobile account, please raise a support request via the app. Otherwise, flick us a message here: We're always happy to help. -Shaun

Asanga

AsangaPadstow

  • 2 reviews

Stay Away From BELONG

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Asanga
Asanga
Reshaat

ReshaatGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Avoid at all costs, run for your life.

published

Connected a month ago already having technical difficulties no internet for a week. Called them but call centre is closed. Requested a technical support call online no answer so requested a second technical support call online.
They have the time to cancel one of my requested and send me an email to say so but not call me. Oh and the still auto drew the monthly Bill today even thought it has not worked for a week.

All the mean while playing for a service I am not receiving, and for God knows how long I won't receive.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
3 comments
Belong
BelongBelong
Reshaat
Reshaat
Reshaat
Reshaat
Ness

NessSouth East Queensland, QLD

  • 4 reviews

Support help line is closed

published

No.internet isolated working f/t from home. I called the support line and received message the support line is offshore and closed due to covid.Emailed the support page received a response advising it may take 10 days for a response.

Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Ness
Ness

This is the 2nd time in 3 months _ same issue

Belong
BelongBelong

We're sorry for the delays Ness and because of everything going on, it can take up to 10 days before you get a reply. This is a max though, so if you send one through, we'll get onto it as soon as we can. -Viktor

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kris

kris

  • 3 reviews

They don't care as long as they get paid

published

My contract with belong is nearly over and can't come any sooner. If you want to pay for a month's use and only get a week solid connection then belong is for you. Don't get stuck with them like me.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Ben

BenGreater Melbourne (Inner), VIC

  • 3 reviews

File your complaint with the Ombudsman

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Amy

AmyPerth, WA

Excellent Value For Money

published

Looks it's no-frills but we were sick of getting ripped off by telstra and being told our street was a 'black spot' We switched to belong and wow we got internet. Installation was easy and we haven't had any major issues. I have had it with and without NBN and still working well. If you want something cost-effective and budget-friendly this is the way to go!

Transparency
Customer Service
Value for Money
Start DateApril 2016
Data TypeUnlimited Data
See all answers
Michaela

MichaelaSouth East Queensland, QLD

  • ADSL
  • Verified customer

NO INTERNET SINCE 15/4/2020

published

We have had no internet since the 15/4/2020. We have sent multiple emails and Facebook messages and no one is helping rectify this issue. This is quite distressing as we have 3 people working from home. We risk losing our jobs as we cannot get work done with no internet.
Belong keeps saying to send them emails when they respond to reviews on this website but emails being sent to Belong are not being responded to?? Do not recommend this service provider.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Chloe

Chloe

  • 2 reviews

Don't even bother

published

I've been trying to cancel my service as I've chosen another provider however when I put forward my request to cancel (several times), 'oops something went wrong, please try again later'. There is no option to speak to anyone or to email the company which is completely ridiculous. At the moment their main priority is to 'give service to those who do not have a connection'.

They are happily taking money from my account with no option to cancel my service. I would appreciate if Belong can contact me to rectify this issue. I have been charged for two billings the past two months with no option to cancel my service.

1 comment
Belong
BelongBelong
M.Ishy

M.IshyCanberra Central 2601, ACT

  • 4 reviews

Great in start but than became hopeless

published

5 years ago when I initially signed up it was absolutely fabulous...just like when you buy a new car but with passage of time ...the true colours staring to reveal ...
Belong has lost its identity & should change its name from “Belong” to “Lost” as that’s how they made my experience with them....
No correspondence via email and customer service is hopeless :(

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds No
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
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Charis

Charis

  • 2 reviews

Very poor!

published

I commenced a broadband plan with Belong a week ago. Very quick to send out my modem which was great however it has gone downhill from here.

I am unable to get my wifi to connect work despite having all appropriate NBN connections. Have attempted all recommended trouble shooting instructions with no success.

The customer hotline is down ‘due to COVID’ therefore I have submitted a contact request form... To then be informed it may take up to 10 days to get a response. So I am paying for a service that doesn’t work and I am unable to get any help. The customer service with Belong Broadband has been nothing but a negative experience thus far. Wish me luck.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Rachel

Rachel

  • 2 reviews

Very very annoyed customer. .been 5 weeks with no Internet. No customer service...100% not happy..no assistance

published

No Internet
I've had trouble for a while now
Company not helping with my problem. ..cannot do anything...have had Netflix for six mths & cannot get full usage as my Internet works cpl times a month...poor service & o technical help....not a happy customer. ...5 weeks no Internet

Connection TypeWireless
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Rachel
Rachel

The worst organisation I have ever dealt with.

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Alan P.
Alan P.
James W.

James W.South East Queensland, QLD

Appalling customer service.

published

Absolutely appalling service, nothing but problems from getting connected (Despite the physical connection being completed 3 months prior) through to changing the address on my account.

Everystep of the way they make promises and excuses and not a single person can pick up your problem understand it and follow it through. Unbelievable.

After being promised a refund for the 3 months we didn't have internet. it took numerous half hour conservations to get any sort of credit.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
See all answers
2 comments
Belong
BelongBelong
James W.
James W.

This is the sort of comments that i receive from belong all the time, apologies but no substance. I need my problems resolved. I need my address changed on my account, why can no one change this..............

Ddd

Ddd

  • 2 reviews

Useless.

published

The internet has been on and off and is extremely unreliable. Due to COVID-19, their call centre is closed, which is annoying but what is even more annoying is that they take 2 weeks to reply to you or even get back to you. Please look for a different provider, these guys are extremely unreliable. Don't expect to get any credit for the outage either. They're getting free money for a service that BARELY works!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJune 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Page 1 of 211

Questions & Answers

Xiaotong W.

Xiaotong W.asked

ADSL

I have requested moving my belong service on 7th April, I got the SMS saying connecting date is 28th April, and I should wait for the activation SMS then connect my modem. It's already 3 days late and no SMS. No call center working, no any other number I can call to really TALK to someone in belong to fix my problem. And all the support page in belongs website is not really helpful, more interestingly, belong didn't forget to charge me for the new service monthly fee, I don't even have connection!! I mean, I know it's due to covid19, but when your promised connection due date has come and you didn't do anything, at least sent another SMS to tell your customer what's going on and how long they have to wait more? I'm in the dark here!

3 answers
Belong
BelongBelong

You definitely are in the dark Xiaotong and sorry we haven't given you any updates on what's happening. If you jump onto your account, it will give you a rundown of how the move is going.

If this is still showing that the connection date is the 28th, then contact us here: https://www.belong.com.au/support and we'll get back to you as soon as we can. -Viktor

Xiaotong W.
Xiaotong W.

I got the activation SMS after writing that review. And your link doesn't really work according to my situation. Viktor. The new situation is when I plug my modem, it's not working, only power and wifi lights were on, sync and internet lights were off. I haven't pay my monthly fee yet, since I didn't get any service from belong. Now I have two questions.
First one is did belong sent me a new modem for the new house? Because the reason I'm using my old one is that i haven't received anything yet. Maybe I should use the new modem, old one doesn't work in the area I moved in.
Second is since I didn't get any service from belong, how much is the cost to cancel my contract, I don't want to wait for another week unless it doesn't get solved soon.
if you really want to solve customer 's problems, please start with asking useful questions to keep things moving forward, instead of stalling the time.

Belong
BelongBelong

I'm sad to hear you're having a rough time. If you flick us a message here: by selecting the 'Help' button, we'll be able to answer any question you have. Chat soon. -Shaun

Cys80

Cys80asked

ADSL

How about Instead of wasting time protecting your image get off this site and reply to the real emails in your belong inbox and solve people's problems?!

1 answer
Belong
BelongBelong

Hi Cys80. We’re working really hard to respond to all our customers messages, as we aim to resolve any issues as soon as we can. Due to COVID-19, some of our teams are unable to work so support is taking longer than usual. If you need urgent help you can contact us here: https://www.belong.com.au/support. Take care. -Shaun

Johan Sebastian

Johan Sebastianasked

Broadband

How can I cancel my Service?? I have been trying since week ago and got the same problem that everyone, the help button send me to a page that doesn't work, I'll ring my bank to block Belong direct debiting, I took screenshots as proofs in case they are trying to cheat us, Sorry but I'm no going to give you 1 cent more. Just in case will make a complaint with the ombudsman as this behavior looks weird. Johan S.

1 answer
Belong
BelongBelong

Sorry, it's been tough getting a hold of us, Johan. The help button you click should open up a separate window, which then gives you the option to get in touch with us.

Can you try doing that here: and then we'll reply to you and have everything sorted. -Viktor

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