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Reviews

1.5

1,907 reviews
5
(109)
4
(89)
3
(47)
2
(71)
1
(1,591)
  • Value for Money
    1.4 (350)
  • Transparency
    1.4 (257)
  • Customer Service
    1.3 (362)
  • Adequate Speeds Yes (17%) · No (83%)
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Worst NBN and Internet Provider

published

I got my connection one month ago and internet doesn't work properly and too slow to load the web pages.
gets disconnected all the time and once a day router restarts

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Alison L.

Alison L.

  • 2 reviews

Terrible service during the pandemic

published

So, during the upheaval of the pandemic, my partner and I moved temporarily interstate to be with our families and did not realise that our internet payment had not been debited. No emails or anything, Belong disconnected our service and charged us $150 as a termination fee. I paid that but when we returned home and the internet was not connected, we were informed that due to the virus, they can't reconnect us because they have no staff. So, they had the staff to disconnect our service and charge us $150 but can't reconnect us despite the fact that we have a modem set up and connected and no outstanding payments. We are students about to start online exams and have no internet. Thanks, Belong, we'll be going elsewhere.

Transparency
Customer Service
Value for Money
Start DateFebruary 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
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1 comment
Belong
BelongBelong
Marty

Marty

  • 2 reviews

7 weeks to get connected

published

We finally got our new internet connected after 7 painful weeks, only after threatening to lodge an ombudsman complaint. We were given so many excuses about Covid and escalations to technical teams but no solutions. Most frustrating experience we have ever had.



1 comment
Belong
BelongBelong
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Felix O.

Felix O.Greater Melbourne (Inner), VIC

Way to ruin my life

published
Transparency
Customer Service
Value for Money
Start DateDecember 2016
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Belong
BelongBelong

Internet outage

published

I have an internet outage at my place since yesterday and there is no way to contact Belong customer service. The help topics and bot response is so generic and are not helpful at all. Phone connection is off and submitting an online request is hidden. I understand Belong's new mantra seems to be suffer in silence.

Transparency
Customer Service
Value for Money
2 comments
Belong
BelongBelong

Suffering in silence is never our wish, Neeraj :( Clicking the 'Help' icon here --> https://support.belong.com.au/ will help you lodge a support request so we can help you with the outage. -Dave

Neeraj G.
Neeraj G.
Prince

PrincePerth, WA

Absolutely shocking service from Belong

published

I am absolutely livid. I live in Perth and have had no internet service since Saturday night. I am not able to contact Support at Belong as the message says that their call centre is not operating during the Covid lockdown. What am I supposed to do? I am also working from home during this Covid lockdown and so are two other people in my home, but now we do not have internet and I cannot contact anyone to assist. I am completely at a loss.

Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
zandalee a.

zandalee a.Perth, WA

ABSOLUTE RUBBISH: Do not sign up with this company

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Belong
BelongBelong

Bad customer service ever

published

No tech support, no way for direct communication & no response to our complaints. the company seems disappear after forcing clients to contract 12 months that will auto renew to another 12 months via just an email informing so. Also hard to stop contract... Never use again this terrible internet service!

Transparency
Customer Service
Value for Money
Start DateMay 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Amanda
Amanda
Joseph

JosephGreater Melbourne (Inner), VIC

Using covid 19 for non existent customer support, very embarrassing an damaging to belong,

published

For a company that provides an internet service I find it incomprehensible that there staff can’t work remotely ( maybe there using there own service) 3 days before any notion of contact to resolve a problem, or via call, covid 19 of course, how can other providers manage. Bad bad an bad, had no problems for 12 months but had no need to contact, its a shame. Just spoke too shriad he was very good although this is 3 days after an email, now it’s another possible 3 days for a technician. Think that’s me an belong done, word of mouth won’t do them any good either !

Transparency
Customer Service
Value for Money
Start DateApril 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Joseph
Joseph
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An Absolute Nightmare

published

Been with BELONG for 2.5 years now. My internet connection had dropped in and out for a few weeks. This week its just completely died so I contacted BELONG and there’s been zero responses. I had to go elsewhere to purchase a data sim card just to use as a internet connection for my home. I’ve contacted BELONG to cancel my service but no response, they’ve closed their call centres so can’t even be contacted, facebooks automated messages claiming that they are not working due to C19. This is an absolute nightmare to deal with, I am getting charged for a service that doesnt work, has zero customer, can’t terminate from and I can no longer work from home due to this. Are they still even a legitimate business? Surely this isn’t right!

Transparency
Customer Service
Value for Money
Start DateJanuary 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Belong
BelongBelong
Frustrated

FrustratedMelbourne

  • 3 reviews

2 days no service... so far can't contact them

published

ADSL just stopped working mid afternoon, during a meeting Can't contact them call centre closed.... even though all other internet providers you can contact during covid-19. Log a job we'll get Back to you in approx 3 days. Judging by everyone else's experiences I won't hear from then for at least 2 weeks... need to work from home can't. Blocked my payments to them and going to switch provider, will NOT pay any exit fees for breaking contact... Never have I ever had a service outage like this from any internet provider. Do not sign up! Job#142963 if you want to get back to me via phone belong.... Don't bother posting your bog standard response

Transparency
Customer Service
Value for Money
Start DateJanuary 2020
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Frustrated
Frustrated
sammy h.

sammy h.

  • 2 reviews

Terrible service and internet

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Rafael Barros

Rafael Barros

  • 2 reviews

Connection been cut while using data

published

Our internet is been disconnected every time we try to use the internet for something like YouTube or Netflix. I did the tests and every time we open a video On YouTube the signal on the modem instantly gets red And the connection is over.

that’s the worst internet provider you can get. Stay away from them.

Transparency
Customer Service
Value for Money
Start DateApril 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong

That's not good at all Rafael and want you to be able to watch whatever you want. As you need urgent help you can contact us here: https://www.belong.com.au/support. We’ll reply ASAP and get this all sorted for you. -Viktor

worst connection and terrible service

published

we supposed to work from home now, suddenly our internet stop after getting a terrible connection. now i cant get on contact with them to get the problem fixed. Absolutely do not recommend been having the service and connection ever since i joined.

Transparency
Customer Service
Value for Money
1 comment
Belong
BelongBelong
Unhappy customer

Unhappy customerGreater Melbourne (Inner), VIC

DO NOT GET BELONG!

published

Multiple complaints lodge with zero resolutions. Internet speeds have not passed 0.5mbps for 10 months and now internet has not worked for days with belong unresponsive to emails and no way to call them.

Transparency
Customer Service
Value for Money
Start DateJuly 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
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Puru

PuruSydney, NSW

Constant drop in belong adsl signal

published

Constantly dropping signal on belong adsl. Unable to cantact anyone. Keep on rebooting the modem to get signal. Worst experience. Need to fix this asap as working from home and no connectivity is affecting my work.

Transparency
Customer Service
Value for Money
Start DateMay 2018
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Puru
Puru

Why are you sending auto generated email. It does not resolve my problem

Avoid this company do not sign up with them DO NOT sign with them

published

Abandoned by support, very slow internet speed never goes above 3-6 mb per second again no support at all.
Have been with them for over two years which is way too long cancelling soon as possible

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Nothappyjan
Nothappyjan

How do you find the time to reply here when you won't contact me through email or phone wtf

Lisa

LisaSydney, NSW

  • 4 reviews

Shocking service provider

published

They are shocking, staff are lazy and do not even log calls or attempt to cooperate and fix issues, then they wonder why customers are so so so cross. Try another provider

Transparency
Customer Service
Value for Money
Start DateDecember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Lisa
Lisa

The absolute worst!

published

I've had nothing but trouble with Belong since I joined 12 months ago! I've been without internet for over a week now and I cannot get in contact with anyone to help me! I can't even cancel this disgraceful service because again, I can't get in contact with anyone. You should be disgusted with the service you provide to your paying customers. Can someone please contact me about cancelling this service - either way I will not be paying for it because I can't use it!

Transparency
Customer Service
Value for Money
Start DateMay 2022
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Ciara
Ciara

Hi Shaun, unfortunately your generic responses aren’t helpful. I used the support link and was told that I may receive a response within 10 days. That will make almost 3 weeks of no internet. I need to speak with someone ASAP.

worst customer service!!!

published

My internet keeps dropping out since April 8. I've sent them numerous emails and they only replied like 3 times. their last reply was 16 days ago telling me that they will have their technical support check my internet. Until now, 1 MONTH LATER and I still have the same problem!!!!i asked them to just disconnect my service since i'm not going to pay something that i'm not able to use. I'm working from home and homeschooling my child. can't do anything so I had to buy a dongle!

Transparency
Customer Service
Value for Money
Start DateJune 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Chloe
Chloe

i already did. i sent 3 emails after your last email from 16 days ago. until now, no reply. I should've put a review here sooner had i known that you guys reply here faster. so what's the next step now?

Page 1 of 96
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Questions & Answers

Xiaotong W.

Xiaotong W.asked

ADSL

I have requested moving my belong service on 7th April, I got the SMS saying connecting date is 28th April, and I should wait for the activation SMS then connect my modem. It's already 3 days late and no SMS. No call center working, no any other number I can call to really TALK to someone in belong to fix my problem. And all the support page in belongs website is not really helpful, more interestingly, belong didn't forget to charge me for the new service monthly fee, I don't even have connection!! I mean, I know it's due to covid19, but when your promised connection due date has come and you didn't do anything, at least sent another SMS to tell your customer what's going on and how long they have to wait more? I'm in the dark here!

8 answers
Belong
BelongBelong

You definitely are in the dark Xiaotong and sorry we haven't given you any updates on what's happening. If you jump onto your account, it will give you a rundown of how the move is going.

If this is still showing that the connection date is the 28th, then contact us here: https://www.belong.com.au/support and we'll get back to you as soon as we can. -Viktor

Xiaotong W.
Xiaotong W.

I got the activation SMS after writing that review. And your link doesn't really work according to my situation. Viktor. The new situation is when I plug my modem, it's not working, only power and wifi lights were on, sync and internet lights were off. I haven't pay my monthly fee yet, since I didn't get any service from belong. Now I have two questions.
First one is did belong sent me a new modem for the new house? Because the reason I'm using my old one is that i haven't received anything yet. Maybe I should use the new modem, old one doesn't work in the area I moved in.
Second is since I didn't get any service from belong, how much is the cost to cancel my contract, I don't want to wait for another week unless it doesn't get solved soon.
if you really want to solve customer 's problems, please start with asking useful questions to keep things moving forward, instead of stalling the time.

Belong
BelongBelong

I'm sad to hear you're having a rough time. If you flick us a message here: by selecting the 'Help' button, we'll be able to answer any question you have. Chat soon. -Shaun

Cys80

Cys80asked

ADSL

How about Instead of wasting time protecting your image get off this site and reply to the real emails in your belong inbox and solve people's problems?!

1 answer
Belong
BelongBelong

Hi Cys80. We’re working really hard to respond to all our customers messages, as we aim to resolve any issues as soon as we can. Due to COVID-19, some of our teams are unable to work so support is taking longer than usual. If you need urgent help you can contact us here: https://www.belong.com.au/support. Take care. -Shaun

Cassandra D.

Cassandra D.asked

ADSL

Belong I have been without internet close to a month now! You are still charging me without providing any internet service. I’ve contacted you on numerous times and you give some generic response which deliberately stalls an actual commitment to fix the issue. Including that a technician will contact me. I’ve received no contact from no technician at any stage. I need the internet for work and my children’s online education. When will a technician be contacting me to resolve the connection issues?

3 answers
Belong
BelongBelong

Hi Cassandra, sorry it's taking us a while to properly get back to your messages. We're running short on manpower at the moment (due to COVID-19) so it's taking us much longer than usual to resolve issues and update our customers.

That being said since you've already sent us some messages/emails I'm sure we'll get back to you soon as we're working as hard as we can to reply as fast as we can to all our messages.

Thank you for your patience! -Lexi

Cassandra D.
Cassandra D.

Thank you for your response Lexi but unfortunately this is the same rhetoric as the other responses I have previously received from Belong. This is not an acceptable response in effectively solving the issues I have raised.
As a matter of urgency I expect this matter to be escalated to your immediate supervisor so the matters can be properly resolved.

Jeremy P
Jeremy P

Don't hold your breath. They basically replied to me after 7 days asking "do you still need help with your connection" without even bothering addressing any of the requests or questions I asked (mind you the question I asked wasn't even that time-sensitive and they could have just addressed it right there and right then instead of not bothering with it at all and ask me to reply basically with the same questions.). it's beyond ridiculous even with COVID19 going on. Try TIO if you can't get it resolved with them. Plenty of other providers would give you proper service.

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