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Belong Broadband ADSL Questions & Answers
7 questions from our users
Xiaotong W.asked
I have requested moving my belong service on 7th April, I got the SMS saying connecting date is 28th April, and I should wait for the activation SMS then connect my modem. It's already 3 days late and no SMS. No call center working, no any other number I can call to really TALK to someone in belong to fix my problem. And all the support page in belongs website is not really helpful, more interestingly, belong didn't forget to charge me for the new service monthly fee, I don't even have connection!! I mean, I know it's due to covid19, but when your promised connection due date has come and you didn't do anything, at least sent another SMS to tell your customer what's going on and how long they have to wait more? I'm in the dark here!
8 answers
BelongBelong
You definitely are in the dark Xiaotong and sorry we haven't given you any updates on what's happening. If you jump onto your account, it will give you a rundown of how the move is going.
If this is still showing that the connection date is the 28th, then contact us here: https://www.belong.com.au/support and we'll get back to you as soon as we can. -Viktor
I got the activation SMS after writing that review. And your link doesn't really work according to my situation. Viktor. The new situation is when I plug my modem, it's not working, only power and wifi lights were on, sync and internet lights were off. I haven't pay my monthly fee yet, since I didn't get any service from belong. Now I have two questions.
First one is did belong sent me a new modem for the new house? Because the reason I'm using my old one is that i haven't received anything yet. Maybe I should use the new modem, old one doesn't work in the area I moved in.
Second is since I didn't get any service from belong, how much is the cost to cancel my contract, I don't want to wait for another week unless it doesn't get solved soon.
if you really want to solve customer 's problems, please start with asking useful questions to keep things moving forward, instead of stalling the time.
BelongBelong
I'm sad to hear you're having a rough time. If you flick us a message here: by selecting the 'Help' button, we'll be able to answer any question you have. Chat soon. -Shaun
Cys80asked
How about Instead of wasting time protecting your image get off this site and reply to the real emails in your belong inbox and solve people's problems?!
1 answer
BelongBelong
Hi Cys80. We’re working really hard to respond to all our customers messages, as we aim to resolve any issues as soon as we can. Due to COVID-19, some of our teams are unable to work so support is taking longer than usual. If you need urgent help you can contact us here: https://www.belong.com.au/support. Take care. -Shaun
Cassandra D.asked
Belong I have been without internet close to a month now! You are still charging me without providing any internet service. I’ve contacted you on numerous times and you give some generic response which deliberately stalls an actual commitment to fix the issue. Including that a technician will contact me. I’ve received no contact from no technician at any stage. I need the internet for work and my children’s online education. When will a technician be contacting me to resolve the connection issues?
3 answers
BelongBelong
Hi Cassandra, sorry it's taking us a while to properly get back to your messages. We're running short on manpower at the moment (due to COVID-19) so it's taking us much longer than usual to resolve issues and update our customers.
That being said since you've already sent us some messages/emails I'm sure we'll get back to you soon as we're working as hard as we can to reply as fast as we can to all our messages.
Thank you for your patience! -Lexi
Thank you for your response Lexi but unfortunately this is the same rhetoric as the other responses I have previously received from Belong. This is not an acceptable response in effectively solving the issues I have raised.
As a matter of urgency I expect this matter to be escalated to your immediate supervisor so the matters can be properly resolved.
Don't hold your breath. They basically replied to me after 7 days asking "do you still need help with your connection" without even bothering addressing any of the requests or questions I asked (mind you the question I asked wasn't even that time-sensitive and they could have just addressed it right there and right then instead of not bothering with it at all and ask me to reply basically with the same questions.). it's beyond ridiculous even with COVID19 going on. Try TIO if you can't get it resolved with them. Plenty of other providers would give you proper service.
cookyasked
Have a Panasonic TV th-50cx700 connected direct to modem by ethernet cable.
Cant use Tvs remote to get Netflix. Can get apps but only browser works.
Internet is OK but you have to use Apple Tv Box to get Netflix and Stan etc.
Using Menu on the tv and selecting network shows a connection from tv to modem is OK.
Connection from modem to internet is not OK. What do I do. Have spoken to Belong and Panasonic with no solution as yet.
Thanks
2 answers
Same problem here as well,contacted both and they are blaming each other
Just got an email from Panasonic.
They say that Belong servers are blocking Panasonic transmission. They also said that the Panasonic team and the Belong team are working on the problem. They also said that a workaround is being investigated by Belong. I hope that the Belong team is not the one responsible for blocking the Panasonic transmission. I wait in hope!
lee.siniardasked
I am a bit concerned with the reviews so I am hoping that we will be happy with Broadband. What options are there if we are dissatisfied?
I am expecting continuous service without any loss of speed and streaming with high definition.
Jaran A.asked
I would like to cancel my internet, been on the phone for over 2 hours, it is absolutely frustrating.
No answers
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