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Reviews

1.6

1,854 reviews
5
(193)
4
(71)
3
(46)
2
(97)
1
(1,447)
  • Value for Money
    2.0 (599)
  • Transparency
    1.6 (540)
  • Customer Service
    1.6 (616)
  • Adequate Speeds Yes (39%) · No (61%)
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Didnt even get off the ground

published

After a week of having instigated my service with Belong, they had still not shipped the router. I asked further about what the delay was, and they just said there was an "IT issue" and that there were delays. I pushed for more specifics about what type of delays, and i was simply told that "it will be 5-7 business days from when shipped"

I again, pushed for how long it will be until it would be shipped which they avoided answering. After reading other reviews here, it became clear that they are obviously having a huge problem with sourcing their modems. I immediately demanded a full refund and to their credit, they complied without question as i didnt know how long i would have to wait.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2020
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Kate.O

Kate.O

  • 2 reviews

Really disappointed

published
Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateDecember 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Dominic

DominicMetropolitan Adelaide, SA

Horrible

published

Connection is consistently so slow it's unusable - I tether off my phone.
Currently service has dropped out completely - can no longer use TV.
No way to contact anyone. I'll change provider asap.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
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Monash H.

Monash H.Launceston, TAS

  • 3 reviews

Can't Upgrade from 50 Standard to 100 Premium - Madness

published

We have 3 Belong Accounts across our Businesses. We required one plan to move from Standard 50 to Premium 100. Can't be done, unless we pay the balance of the contract period for the Standard Plan. But we are happy to keep the same contract period just pay more money. Can't be done.
Just when you think Belong are an ok company and that they have managed to avoid the mistakes made by their owners Telstra, you realise they are still bound by antiquated and inflexible systems that hinder their ability to deliver what the customers needs. Disappointed. Am no longer able to recommend.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMarch 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
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2 comments
Belong
BelongBelong
Monash H.
Monash H.

Ticket 163889

Worst service ever

published

Continuous internet dropouts and poor speed constantly. My internet went out all day about a month ago and it took 3 days to receive a response. The internet has been out for the past 3 hours now and the belong website there are no outages in the area, although it said it last time too but the tech who called 3 days later said there was. Get your act together belong! Just FYI I work from home for a company and take customer service calls for work with no issues. You can do the same. Don’t use COVID as an excuse for your poor customer service.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Jack Rosher

Jack RosherPeel, WA

Are Belong going out of business?

published

3 Months ago, I was asked to transfer to Belong from Moose; (it's a family thing). I got nowhere. I'm still with Moose who are terrific. I've written email after email with responses from a different signatory, but NO Solution. Last but one communication was from a Manager who PROMISED to solve the problem./ Now I get an email telling me that Belong has "closed the case' They have even closed their phone line. My advice is not to go anywhere near this disaster of a Company

Transparency
Customer Service
Connection TypeI don't know
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
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1 comment
Belong
BelongBelong

Awful experience

published

It shouldnt take more than a week to get the internet. Ordered on 21/05/20. I'm still waiting on the modem (still haven't got a tracking number for it so it still hasn't been sent. When I said I'd like to cancel because the service is too slow they told me I still have to wait for a modem to arrive and then Ill have to pay $240 for cancelling an order I never got to use! I'm livid. Still don't have internet. Now its the weekend so I'll be paying massive amounts for mobile data for a few more days. Why cant you guys just be honest from the start about what you can and can't deliver on. I could have saved myself the stress and money and gone with someone else.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
3 comments
Belong
BelongBelong
Naomi
Naomi

I have already been messaging back and forth with your team. All I get is vague and empty responses. Nobody seems to be able to get to the bottom of why my modem hasn't been sent out yet

Naomi
Naomi

I have offered to pick up the modem to save all the waiting but this doesn't seem to be an option. I don't see why I should have to pay a cancellation fee due to your incompetence.

Denise P.

Denise P.South East Queensland, QLD

Bad bad bad

published

Drops outs and more drop outs. It has been so frustrating. The staff were helpful but it was hard to get through with long waiting times. I pulled out after 4 months

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Ellie

EllieCentral Highlands and Goldfields, VIC

Continued dropouts

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
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Jake

JakePerth, WA

  • 2 reviews

No modem, no connection, no help

published

Signed up for belong weeks ago, haven't recieved a modem.. no way to contact them to find out when or if it is coming or if the internet is connected.. basically the same as alot of people on here it seems, absolutely terrible service.. do yourself a favour and buy your own modem and go with a reputable company..

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2020
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Jake
Jake
Art

ArtSouth East Queensland, QLD

  • 2 reviews

Two month update on Belong NBN FTTN

published
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Sanchez

SanchezSouth East Queensland, QLD

One month without internet and without help

published

Since all the covid started me and some of my flatmates have to work from home. But since last month our connection is not working at all, support team has contact me some times but they dont do nothing. So finally im paying for a month without any service. This is incredible. Horrible service. Horrible customer attention. Chooso another company if you need good qualit.

Customer Service
Value for Money
Connection TypeI don't know
Start DateSeptember 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Jamal

JamalPerth, WA

Continued to bill me but fail to have the service up and running.

published

Hi
I had no internet connections for the last 5 weeks. I have lodge more than 10 requests via your web form but I am ye to get any call back or any response from you. I have also contacted NBN and explained the problem, they help me to troubleshoot and diagnosed the issue and told to contact you and let you know that you need to get in touch with them to requests service restoration because the optic or fiber is diconnected from main box..
I am completely dispointed that you did not provide the service but still managed to debt my account the monthly fees.

Connection TypeI don't know
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Simon G.

Simon G.Mid North Coast, NSW

Want customer service that's slower than sending a letter via Australia Post? Choose Belong!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateOctober 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Simon G.
Simon G.

DON'T DO IT!!!!!!! Worst Support ever!!!!!!!!!!!

published

This ISP changed my connection to CGNAT in February 2020 without consulting me.
As a result I only maintain a secure connection for approximately 2 seconds then get booted from the online service I access to manage my home based business, as a result I have to use a Telstra Phone and tether to continue trading.
Belong have not addressed my problem.
Their tech support do not know what they are doing.
This problem has persisted for three months and I have exhausted all my points of contact including their formal complaints email address within their organisation.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateDecember 2016
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Jase
Jase
Belong
BelongBelong
Jase
Jase
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Suzanne

SuzanneMid West, WA

Not happy

published

Signed up to belong about 3 months ago I was told they would deal with all the disconnection/connection but didn't. I've ended up with a bill for $198.00 from my past provider because someone didn't do their job as promised. I contacted belong to get a copy of the disconnection order but still waiting.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Debbie

DebbiePerth, WA

  • 2 reviews

Disgusting Customer "service" and dishonest company.

published

Signed up for an NBN plan, they 'gave' me a sim card with $80 on it. Their representatives said this sim would not cost us anything. Now I see they attached a mobile subscription to my account and have been charging me for this sim card and data for it. When I queried this and asked them to cancel the subscription and refund me, as I had never signed up for it, they have refused.
Absolutely dishonest company. Stay away.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateDecember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Debbie
Debbie

Very poor Standard Company

published

This is the worst company I have dealt with. They take your order for broadband and then its just wait. no feedback on why delays, We have been waiting now for one month with their standard email sorry we will text you when order sent BUT no date when . Is it going to be 2 months, 3 months. (absolutely no call centre at all even though the majority now have some contact through home operators,after all they are a telecommunications company,surely a few workers can take calls from home or is everyone still out on the government paid $750 week to do nothing.
Come on your company needs to do better.much better

Connection TypeI don't know
3 comments
Belong
BelongBelong
kym
kym

I have sent an email through my belong portal again with your name, ill let ever know if your above response is acted upon

kym
kym
Bruce

BruceSydney, NSW

  • 2 reviews

WORST ISP - Belong are not happy until you're not happy!

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Adequate Speeds No
Contract Type24-month contract
See all answers
2 comments
Belong
BelongBelong
Bruce
Bruce
Rajesh

RajeshGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Payment details update

published

Starting of this covid19, my friend went to another house so she transfer the internet bill at my name. But I didn’t access to my account, one person called me and she said she would follow up for my account detail. But she never did, I tried hundred time to call their CS and email them more than 10 times but I didn’t get reply back. Now they said my account is canceled. And I’ve no internet at my house and also want to update my account details

Connection TypeWireless
Start DateMay 2022
Contract TypeMonth-to-month
1 comment
Belong
BelongBelong

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Yvone C.

Yvone C.asked

NBN 100 (Premium)

hi just wondering what number to call, my nbn is not working at all.. since march 28. until now my internet is not working . i called the customer service they are closed due to the convid 19. pls help.

1 answer
Belong
BelongBelong

Hi Yvone. You can contact us here: https://www.belong.com.au/support. We’re working really hard & we’ll reply as soon as we can. Take care. -Shaun

nette.fletch123

nette.fletch123asked

NBN 25 (Starter)

Hi,
Our internet has been extremely slow for over a week and we cannot work from home which we have been forced to do. Belong reports there is no outage in our area.
Why can this not be fixed? We understand that there are workers affected by covid 19 but we cannot get any access to belong either online or by mobile phone which is causing much stress and the onset of renewed medical problems which is frightening.
We just want our internet speeds back to normal or we will lose our jobs as we cannot even contact our bosses at work.
Please please sort this problem for us as our health is suffering and as we are in our 60's we are very anxious and worried we will both lose our jobs which we simply cannot afford.
Please get back to us as soon as you possibly can. We are desperate to get our internet working effectively again.
Thanking you,
Kind regards
Jeanette F.

3 answers
Brent S.
Brent S.

I had a similar problem. I just upgraded my plan to the premium evening speeds and all is fixed!

nette.fletch123
nette.fletch123

After discussing which pack would best suit our needs, we were advised by Belong that the starter pack was more than adequate for our needs and has been working fine for the last 5 months up until recently when the speed has dropped to almost non usable.
We are not sharing usage with anyone else and only one of us ever uses the internet at any one time usually just for surfing the net or emails.
We are paying for a service which no longer provides the service it had been providing and unfortunately we are not in a financial position to be able to upgrade to the premium service and have been advised we should not be forced to upgrade to the premium package to have our speed reinforced.
We trust Belong will correct this problem as speedily as possible without feeling like we're being held to ransom and pressured to pay for a premium package we can ill afford.

Belong
BelongBelong

Hi Nette. We know that a solid home internet connection is more important now than ever. We don't expect customers to need to upgrade their plans in order to get the same service they were getting before either.

Please, contact us here: https://www.belong.com.au/support so we can follow up and get on this ASAP.

We’re working really hard & we’ll reply as soon as we can. Take care. -Taylor

Daria W.

Daria W.asked

NBN

Hi there! I got my modem on Monday and I’m still waiting for my activation text - it was supposed to be latest today. I need internet desperately for an income.

8 answers
Allan L.
Allan L.

What an absolute joke this company is you reckon you've been waiting 2 days I have been waiting nearly 60 days they are an absolute joke full of promises navigate back to you

Daria W.
Daria W.

What’s your situation Allan?

Daria W.
Daria W.

We could potentially go to fair trade if they’re not providing services they’ve agreed to

Get an answer from our members and Belong representatives

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