After a week of having instigated my service with Belong, they had still not shipped the router. I asked further about what the delay was, and they just said there was an "IT issue" and that there were delays. I pushed for more specifics about what type of delays, and i was simply told that "it will be 5-7 business days from when shipped"

I again, pushed for how long it will be until it would be shipped which they avoided answering. After reading other reviews here, it became clear that they are obviously having a huge problem with sourcing their modems. I immediately demanded a full refund and to their credit, they complied without question as i didnt know how long i would have to wait.

It shouldnt take more than a week to get the internet. Ordered on 21/05/20. I'm still waiting on the modem (still haven't got a tracking number for it so it still hasn't been sent. When I said I'd like to cancel because the service is too slow they told me I still have to wait for a modem to arrive and then Ill have to pay $240 for cancelling an order I never got to use! I'm livid. Still don't have internet. Now its the weekend so I'll be paying massive amounts for mobile data for a few more days. Why cant you guys just be honest from the start about what you can and can't deliver on. I could have saved myself the stress and money and gone with someone else.

This is the worst company I have dealt with. They take your order for broadband and then its just wait. no feedback on why delays, We have been waiting now for one month with their standard email sorry we will text you when order sent BUT no date when . Is it going to be 2 months, 3 months. (absolutely no call centre at all even though the majority now have some contact through home operators,after all they are a telecommunications company,surely a few workers can take calls from home or is everyone still out on the government paid $750 week to do nothing.
Come on your company needs to do better.much better

I tried to contact Belong about joining their nbn however I had a couple of questions one being are there any delays in getting my internet connected and are there any delays in the supply of a modem due to Covid 19. I couldnt get through on the phone so I sent a brief note on their HELP page. I received an instant automated reply see below seriously if that many customers are having issues I dont want to become one of their stats.
We’d love to have you onboard, but due to COVID-19, some of our customer support teams are unable to work, so we’re prioritising our help to existing customers who need us urgently. We know that having a solid connection is more important than ever, but we’re unable to reply to this request.

Constant drop-outs for the past 7 days, now the speed is so slow it is basically un-usable. Problems since Day 1, approx. 2 months. Belong has never kept their word by calling back. Previously dealt with multiple people on the phone and could almost recite their scripts. Now next to no support. The ACCC should look at and perhaps consider fines for this level or lack-of service or perhaps it is just fraud. Do not choose Belong!

I selected Belong after extensive research of available NBN services. Well it may not have the cheapest monthly fee on its face value, it's the cheapest over medium to long term. $55/month for 30Mbps, over a 12 month contract. You can't find this deal anywhere else.

The speed is usually pretty good. have to say there's some occasion hiccups but I think that's more of an NBN rather than Belong issue.

Support apps keeps crashing. No response on emails nor phone.
No way of contacting support on billing overcharges enquires.
Could you please advise of best solution to resolve the $220 overcharged bills.

Going through all the reviews and currently experiencing a poor service,
Aren't you guys (belong) concern!!!!?!, COVID 19 its a lame excuse, we're in 2020 and more than 90% services you provide can be easily managed remotely.
You (Belong) truly need to build up your Quality Assurance Policies and your customer support,,, or will be grim.
What is lame also is that cost for the services you provided 6 months ago are the same in these days where you have practically shut shop!!! How is that fair?!!

I have paid to get NBN installed. For three weeks I have had no connection, although I have modem and NBN connected. I have put in 6 support requests, with no response.
I have written to belong through Facebook messenger to get no support.
I have had no internet usage since the 10th April. I have tried to cancel for the last week however I was charged by Belong yesterday at a higher rate than I have agreed to.
This is the worst company internet company I have ever worked with. No support on phone, through email or Facebook messenger. I have supplied all the information needed to fix my service however am still three weeks with no internet.

I would greatly appreciate if belong can sort this issue out asap.
Modem with fumes isn’t healthy imagine if I wasn’t at home.Can belong sort this problem out
Haven’t been able in get in contact

No Internet
I've had trouble for a while now
Company not helping with my problem. ..cannot do anything...have had Netflix for six mths & cannot get full usage as my Internet works cpl times a month...poor service & o technical help....not a happy customer. ...5 weeks no Internet

If I can give zero star, I would! My internet is not connected yet after more than 3 weeks, and there is no technical or customer service whatsoever! Poor service

Activated my account but have not received modem. Problem is that as soon as they activated account it meant my old ISP was cut off, so now no internet. Makes it very difficult to work from home.
Its been 5 business days now and I don't even have a tracking order number to see how far away it is. Tried to call and check but they have closed all of their call centres, sent email and got automatic reply saying that it would take up to 10 days to get an actual reply.
I cant think of any other company that has closed 100% of its call centres, I feel as though this is pretty poor service.

I signed up for a month to month NBN service. I never received the modem. They said it came but was "unsuccessful". They charged me for NBN service in the first month even though I didn't receive a modem and I couldn't even access the internet. I made a complaint. They got in touch 3 weeks later and said I owed them an early termination fee of $220 even though I said I didn't sign a contract.

Signed up for the starter (30mbps down) nbn tier, we have a HFC connection which is supposed to be almost on par with FTTP in terms of speed. We're getting a maximum of 13mbps down and about 1mbps up. Tried getting in touch with no result.

Accurate fact, there is no one from Belong working, have sent multiple emails with no reply only a weak crap computer reply which has been no help what’s so ever!! My folks which are in their 80’s got new credit cards and cannot update the payment details, have tried multiple emails and phone calls and nothing! I guess will organise them another ISP as this one doesn’t give a crap.