??!

Reviews

1.5

440 reviews
5
(42)
4
(11)
3
(8)
2
(21)
1
(358)
  • Value for Money
    1.9 (387)
  • Transparency
    1.6 (359)
  • Customer Service
    1.5 (396)
  • Adequate Speeds Yes (38%) · No (62%)
Previous
Next

Reviewer Photos & Videos

  • More
Dominic

DominicMetropolitan Adelaide, SA

Horrible

published

Connection is consistently so slow it's unusable - I tether off my phone.
Currently service has dropped out completely - can no longer use TV.
No way to contact anyone. I'll change provider asap.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Monash H.

Monash H.Launceston, TAS

  • 3 reviews

Can't Upgrade from 50 Standard to 100 Premium - Madness

published

We have 3 Belong Accounts across our Businesses. We required one plan to move from Standard 50 to Premium 100. Can't be done, unless we pay the balance of the contract period for the Standard Plan. But we are happy to keep the same contract period just pay more money. Can't be done.
Just when you think Belong are an ok company and that they have managed to avoid the mistakes made by their owners Telstra, you realise they are still bound by antiquated and inflexible systems that hinder their ability to deliver what the customers needs. Disappointed. Am no longer able to recommend.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMarch 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong

Worst service ever

published

Continuous internet dropouts and poor speed constantly. My internet went out all day about a month ago and it took 3 days to receive a response. The internet has been out for the past 3 hours now and the belong website there are no outages in the area, although it said it last time too but the tech who called 3 days later said there was. Get your act together belong! Just FYI I work from home for a company and take customer service calls for work with no issues. You can do the same. Don’t use COVID as an excuse for your poor customer service.



Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Internet Service Providers

Find out how Belong Broadband NBN 50 (Standard Plus) compares to other Internet Service Providers

Know better, choose better.

Compare all
Denise P.

Denise P.South East Queensland, QLD

Bad bad bad

published

Drops outs and more drop outs. It has been so frustrating. The staff were helpful but it was hard to get through with long waiting times. I pulled out after 4 months

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Ellie

EllieCentral Highlands and Goldfields, VIC

Continued dropouts

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Jake

JakePerth, WA

  • 2 reviews

No modem, no connection, no help

published

Signed up for belong weeks ago, haven't recieved a modem.. no way to contact them to find out when or if it is coming or if the internet is connected.. basically the same as alot of people on here it seems, absolutely terrible service.. do yourself a favour and buy your own modem and go with a reputable company..

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2020
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Jake
Jake
Jamal

JamalPerth, WA

Continued to bill me but fail to have the service up and running.

published

Hi
I had no internet connections for the last 5 weeks. I have lodge more than 10 requests via your web form but I am ye to get any call back or any response from you. I have also contacted NBN and explained the problem, they help me to troubleshoot and diagnosed the issue and told to contact you and let you know that you need to get in touch with them to requests service restoration because the optic or fiber is diconnected from main box..
I am completely dispointed that you did not provide the service but still managed to debt my account the monthly fees.

Connection TypeI don't know
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Simon G.

Simon G.Mid North Coast, NSW

Want customer service that's slower than sending a letter via Australia Post? Choose Belong!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateOctober 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Simon G.
Simon G.

DON'T DO IT!!!!!!! Worst Support ever!!!!!!!!!!!

published

This ISP changed my connection to CGNAT in February 2020 without consulting me.
As a result I only maintain a secure connection for approximately 2 seconds then get booted from the online service I access to manage my home based business, as a result I have to use a Telstra Phone and tether to continue trading.
Belong have not addressed my problem.
Their tech support do not know what they are doing.
This problem has persisted for three months and I have exhausted all my points of contact including their formal complaints email address within their organisation.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateDecember 2016
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Jase
Jase
Belong
BelongBelong
Jase
Jase
Internet Service Providers

Find out how Belong Broadband NBN 50 (Standard Plus) compares to other Internet Service Providers

Know better, choose better.

Compare all
Suzanne

SuzanneMid West, WA

Not happy

published

Signed up to belong about 3 months ago I was told they would deal with all the disconnection/connection but didn't. I've ended up with a bill for $198.00 from my past provider because someone didn't do their job as promised. I contacted belong to get a copy of the disconnection order but still waiting.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Maria

MariaSydney, NSW

Wish I can give 0 stars

published

This is the worst internet company ever. We pay an extremely higher price for the modem and this kinda lock us into the company. But every month that I have to pay my plan I fell angry. Angry because this internet simply doesn't work!!! I’ve been paying 70$ monthly to use my mobile data at home! This is ridiculous! Now that I finally found a excellent internet company provider... Im not able to cancel!! No email, no online chat, no mobile number.. What is this? It’s a scam company that only takes your money and don’t give you nothing in exchange? Even respect?!?!
Already sent the email via the website and, reading all the comments in here, Facebook and other places, I know that I won’t receive an answer soon.

Don't choose belong!!!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Tamara barber

Tamara barberMetropolitan Adelaide, SA

  • 6 reviews

Poor effort!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateAugust 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
coming for you

coming for youSydney, NSW

  • 2 reviews

BE WARNED, WORST SERVICE EVER!!!

published

Absolutely shocking.... I have tried to contact through the app and email and had no response. The internet drops out every 5 mins and fails to connect a lot of the time. I hope there is a cooling off period I will be going else where. impossible to watch anything on Netflix etc Wish I read the reviews on here before signing up.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
coming for you
coming for you

Unable to work but able to take money from our accounts!!!! WRONG i have blocked any further payments.

Alex

AlexSydney, NSW

Horrendous Customer Experience

published
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong

Absolute Joke

published

I have been with Belong almost 12 months. Worst customer service and the connection is honesty a joke - it drops out at least 8 times a day on average. Won’t be renewing my contract.

If you have similar issues with your internet I strongly recommend you contact the Telecommunications Industry Ombudsman they are completely free and recommended by the ACCC as they got me out of my contract fee free and made Belong refund us for the most recent month as our issues weren’t resolved by Belong.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Internet Service Providers

Find out how Belong Broadband NBN 50 (Standard Plus) compares to other Internet Service Providers

Know better, choose better.

Compare all
Nicole

NicoleMid North Coast, NSW

Worst service don’t do it!

published

Unreliable connection, kept dropping out and couldn’t stream. No call centre open so very frustrating to wait to hear back from emails days at a time, so we switched to company that has open call centre to be able to speak to someone when issues arise. They charged us $200 to get out of contract also. We would of happily stayed if you gave us working internet. Not worth it!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong

Worst internet service!!!

published
Connection TypeI don't know
Adequate Speeds No
1 comment
Belong
BelongBelong

Worst Customer Service Ever

published

I used the online account manager to schedule a move over three weeks ago. It took me sending multiple emails to the support inbox to get them them to activate the service at my new address. Whilst the service is active I have no internet connection, and after even more emails I am still waiting on technical support to contact me. I have tried every troubleshooting method listed on their website including a hard reset. If I don't have a response or a technician scheduled to come see me by the end of the week I will be contacting the ombudsman. There is no excuse for being this unreliable especially in the current climate.

Connection TypeFTTN (Fibre to the Node)
1 comment
Belong
BelongBelong

Horrible

published

Starting of this covid19, my friend went to another house so she transfer the internet bill at my name. But I didn’t access to my account, one person called me and she said she would follow up for my account detail. But she never did, I tried hundred time to call their CS and email them more than 10 times but I didn’t get reply back. Now they said my account is canceled. And I’ve no internet at my house. Pls help....

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateAugust 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Belong
BelongBelong
Paul D.

Paul D.South East Queensland, QLD

No Connection

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateNovember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Belong
BelongBelong
Paul D.
Paul D.
Page 1 of 22
See all Belong Broadband reviews

Questions & Answers

June

Juneasked

NBN 50 (Standard Plus)

Belong rep please:
Spent time on live chat 2 days ago was ready to try no contract NBN50, rep sent me link problem is on website can’t get onto no contract on takes you into 12 MONTH contract, phoned, got Support in India who said that’s ok he can delete the 12 month contract and I could sign up now! Don’t think so I want to see this for myself, just been taken for a ride with IInet, not ready to do it again, why is this not available in web site, it says it is but doesn’t work
June

No answers
bobbysdad

bobbysdadasked

NBN 50 (Standard Plus)

Why does Belong have so many negative reviews?

1 answer
Jenny9371
Jenny9371

I had no issues connecting, was actually really surprised, but when I had an issue they were a nightmare to deal with. Keep saying theyll do something or follow something up or call you back to resolve or escalate and literally did nothing until I contacted the ombudsman. Hopeless

Get an answer from our members and Belong representatives

Other Internet Service Providers

Previous
Mint Telecom

Mint Telecom

4.9(381)
Launtel

Launtel

4.9(282)
MATE

MATE

4.4(2,125)
Harbour ISP

Harbour ISP

4.2(996)
Bordernet

Bordernet

4.7(65)
OptiComm

OptiComm

4.1(361)
OntheNet

OntheNet

4.7(56)
DCSI

DCSI

4.6(46)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.