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DominicMetropolitan Adelaide, SA
Horrible
Connection is consistently so slow it's unusable - I tether off my phone.
Currently service has dropped out completely - can no longer use TV.
No way to contact anyone. I'll change provider asap.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Monash H.Launceston, TAS
- 3 reviews
Can't Upgrade from 50 Standard to 100 Premium - Madness
We have 3 Belong Accounts across our Businesses. We required one plan to move from Standard 50 to Premium 100. Can't be done, unless we pay the balance of the contract period for the Standard Plan. But we are happy to keep the same contract period just pay more money. Can't be done.
Just when you think Belong are an ok company and that they have managed to avoid the mistakes made by their owners Telstra, you realise they are still bound by antiquated and inflexible systems that hinder their ability to deliver what the customers needs. Disappointed. Am no longer able to recommend.
1 comment
BelongBelong
Thanks for letting us know what's happened here, Monash. We aim to be open and honest with our customers - so I'm sad to hear you're having a rough time switching plans. Good news, depending on your n... Read more
bn technology type, we should be able to change your service from our Standard Plus Plan to our Premium plan without any extra charges. If you flick us a message here: https://belong.com.au/contact or reach out to us via Facebook or Twitter, we'll be able to sort out what's going on. Take care. -ShaunSimilar opinion? Write a review on ieatwords.com.au!
Worst service ever
Continuous internet dropouts and poor speed constantly. My internet went out all day about a month ago and it took 3 days to receive a response. The internet has been out for the past 3 hours now and the belong website there are no outages in the area, although it said it last time too but the tech who called 3 days later said there was. Get your act together belong! Just FYI I work from home for a company and take customer service calls for work with no issues. You can do the same. Don’t use COVID as an excuse for your poor customer service.
2 comments
BelongBelong
Drops outs are the worst and thanks for letting us know. We'll find out what's going on & make sure you're looked after ASAP. To get us started, can you please send us a message here: https://m.me/Be... Read more
longAU and we'll get back to you to have this sorted. -ViktorIt’s been three hours since I sent a message to the link you sent. I picked up the same from another upset commenter earlier. Still no reply. Thanks for the quick response! Meanwhile internet is still... Read more
out going on 5-6hrs. Btw your app says there are no reported outages in my area. Get your act together!Similar opinion? Write a review on ieatwords.com.au!
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Denise P.South East Queensland, QLD
Bad bad bad
Drops outs and more drop outs. It has been so frustrating. The staff were helpful but it was hard to get through with long waiting times. I pulled out after 4 months
1 comment
BelongBelong
I'm sad to hear you had a rough time getting in contact with us, Denise. Due to COVID-19 our call centres have been closed. But good news, we're online and ready to help. If our customers need to cont... Read more
act us, they can reach out to us via social media or by flicking us a message here: https://m.me/BelongAU. We're working really hard & we'll reply ASAP. If you ever decide to give us a second chance, we'd love to have you rejoin the Belong family. Take care. -ShaunSimilar opinion? Write a review on ieatwords.com.au!
EllieCentral Highlands and Goldfields, VIC
Continued dropouts
For the first 6 months I had belong NBN I was satisfied and happy with the service I was getting. For the past 4 months however, I am constantly having dropouts multiple times a day, the most I've actually counted is around 10 in one hour. I contacted belong and they provided great customer service over the phone and improved the problem, I was still getting dropouts every couple of days, but only for a few seconds. However after 2 weeks, I was getting dropouts daily again and I had no internet for 2 days (I think possibly to a power outage in...Read more
my area and having to reset the modem?..). When I went to contact belong the call centre was closed due to covid19 and I couldn't find anywhere to even email them, I had already tried all the troubleshooting they suggest on their website. Long story short, I will be changing internet providers due to the fact I feel like I'm paying for a service that I can barely use some days. All I can think of is in the time the call centre was shut down, I hope others weren't having the same issues as I was if they were having to work from home or home schooling their children, as I feel in these past few months internet has been an ESSENTIAL service for a lot of our community.1 comment
BelongBelong
We’re really chuffed that you chose Belong, Ellie. And we’re disappointed to hear that you’ve not felt supported during these challenging times. We aim to always be available for our customers, and CO... Read more
VID did present some challenges to our support. Our team are now working online from home, and are ready to help get you back up and running. We’re really keen to make sure your service is working for you. If you send us a DM here https://m.me/BelongAU we can investigate your account further to see why it’s been so unreliable. -HannahSimilar opinion? Write a review on ieatwords.com.au!
JakePerth, WA
- 2 reviews
No modem, no connection, no help
Signed up for belong weeks ago, haven't recieved a modem.. no way to contact them to find out when or if it is coming or if the internet is connected.. basically the same as alot of people on here it seems, absolutely terrible service.. do yourself a favour and buy your own modem and go with a reputable company..
2 comments
BelongBelong
Hi Jake, although you can't call us, you can still get in touch with us through our website or any of our social accounts (Facebook, Insta etc.). We're online now and ready to help!
There were some d... Read more
elays with modem deliveries but our delivery partner has been working hard to get packages out so your modem should arrive soon :)The fact that there is a real response on here and not through the website is interesting. All we got back from the website/email was a msg saying your call centers are down and that your delivery par... Read more
tner is having problems.. no time frame for delivery or way to track package, is there anyway of finding this information out? We are going to buy our own modem and try get it to work because we can not be sure you will deliver what we have signed up for any time soon. I'm just upset we are stuck with this company for 12 monthsSimilar opinion? Write a review on ieatwords.com.au!
JamalPerth, WA
Continued to bill me but fail to have the service up and running.
Hi
I had no internet connections for the last 5 weeks. I have lodge more than 10 requests via your web form but I am ye to get any call back or any response from you. I have also contacted NBN and explained the problem, they help me to troubleshoot and diagnosed the issue and told to contact you and let you know that you need to get in touch with them to requests service restoration because the optic or fiber is diconnected from main box..
I am completely dispointed that you did not provide the service but still managed to debt my account the monthly fees.
1 comment
BelongBelong
That's a long time to wait for Jamal and sorry you had to get answers from NBN, rather than us. So we can book that appointment in for you, can you get in touch with us here: https://belong.com.au/con... Read more
tact-us. Or if you have Facebook, you can contact us here:https://m.me/BelongAU. We'll then get back to you a soon as we can and get that appointment booked in. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
Simon G.Mid North Coast, NSW
- NBN 50 (Standard Plus)
- Verified customer
Want customer service that's slower than sending a letter via Australia Post? Choose Belong!
My dissatisfaction is simple, their customer support during the Covid-19 crisis is the worst I have ever experienced. I can almost understand the rationale of removing phone support but to have no form of live internet chat in 2020 is inexcusable.
Let me give you a practical example. I live in the Coffs Harbour region, that's more than 600 kilometres from Sydney. It took over 12 days to finally get a customer support callback to help resolve my problem from Belong. It would have taken less time for me to walk to Sydney, stay the night, then wa...Read more
lk home! I switched from Belong to TPG in the hope that my constant dropout would cease. On the first day of my new TPG service, I suffered a prolonged internet dropout. I called the TPG support line and they determined my dropout were caused by a fault in the line between my home and the node. That same day they organised for an NBN technician to come out to my home to repair the fault, this took place two days later. The NBN technician found and fixed the fault within 30 minutes, I have not suffered from a single dropout since. I had been a customer of Belong since October 2022 and I have called about the constant dropouts more than once. In all that time the fault was never diagnosed as being with the phone line. TPG diagnosed and repaired the fault within the first 3 days of being a customer. I honestly cannot find one single redeeming feature of Belong, not even the price since TPG are exactly the same price. I think it's time they take my feedback (and that of THOUSANDS of dissatisfied customers) seriously.2 comments
BelongBelong
Thanks for taking the time to let us know what's happened here, Simon. We really appreciate your feedback as it's important with helping us improve. I've let the right people know about this, to see w... Read more
hat we can do to improve how our customers can get in contact with us. We always aim to be open and honest, resolving any issues ASAP - so it's disappointing to hear we've not lived up to our own standards. Due to COVID-19, some of our teams are unable to work. Good news, we're are online and ready to help! If our customers need help or have any questions, they can contact us here: https://www.belong.com.au/support. We’ll reply ASAP. Take care. -ShaunIf the speed of your current service were as fast as your replies to these reviews I wouldn't be here complaining! Not sure if you read my review properly, let me be clear; it took 12 DAYS from the po... Read more
int of me making contact (via email of course since that's the only option) to get a customer support person to help me with my problem. Even then, my problem wasn't properly diagnosed and rectified (TPG diagnosed the fault being with the phone line and it was fixed by an NBN technician 2 days later). I'm sorry to hear you that it's "disappointing to hear we've not lived up to our own standards". It's obvious from my own experience that your standards are far lower than every other ISP in the country. Belong is a telecommunications company, communication should be at the very top of your service priorities. ASAP should be with the day contact, no within 2 weeks.Similar opinion? Write a review on ieatwords.com.au!
DON'T DO IT!!!!!!! Worst Support ever!!!!!!!!!!!
This ISP changed my connection to CGNAT in February 2020 without consulting me.
As a result I only maintain a secure connection for approximately 2 seconds then get booted from the online service I access to manage my home based business, as a result I have to use a Telstra Phone and tether to continue trading.
Belong have not addressed my problem.
Their tech support do not know what they are doing.
This problem has persisted for three months and I have exhausted all my points of contact including their formal complaints email address within their organisation.
3 comments
PS I had been a happy Belong Client since 2016, it all fell in a major heap when CGNAT was forced upon me, a number of requests to Opt out of CGNAT were placed by phone and email their help desk usual... Read more
ly phones about 2 weeks after contact is made (but its been a month since last contact) and their tech team cant seem to get it right.BelongBelong
Hi Jase. I'm sad to hear you're having a rough time getting this issue sorted. If you flick us a message here: we'll investigate what's going on, and raise the issue w... Read more
ith the right people to get the problem fixed ASAP. Take care. -ShaunHi Shaun, Since when did belong start responding via their contact us? I have been trying to get this resolved for three months and have had extremely poor experience, The Belong staff were all very n... Read more
ice an apologetic but did not understand the principles of ISP authentication through my connection. I spoke with your opposition last week, placed an order on Thursday their router has arrived, I have plugged it in and I am connected via their service to the NBN without CGNAT and now able to run my business without having to rely on my mobile hot spot - too little too late from Belong, you guys used to decent back in 2016 so sad to see that it has deteriorated so far.Similar opinion? Write a review on ieatwords.com.au!
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SuzanneMid West, WA
Not happy
Signed up to belong about 3 months ago I was told they would deal with all the disconnection/connection but didn't. I've ended up with a bill for $198.00 from my past provider because someone didn't do their job as promised. I contacted belong to get a copy of the disconnection order but still waiting.
1 comment
BelongBelong
Sounds like there's been a misunderstanding somewhere along the line :( Although we can take over a line that was previously in use by another provider that won't always cancel the other provider's se... Read more
rvice fully, you would have to double-check that with them :( If you've already sent us a message about this and received a reference number and a response time frame we will get back to you asap. If you didn't please head to our contact us page and click the 'help' button to get through to our support teams.Similar opinion? Write a review on ieatwords.com.au!
MariaSydney, NSW
Wish I can give 0 stars
This is the worst internet company ever. We pay an extremely higher price for the modem and this kinda lock us into the company. But every month that I have to pay my plan I fell angry. Angry because this internet simply doesn't work!!! I’ve been paying 70$ monthly to use my mobile data at home! This is ridiculous! Now that I finally found a excellent internet company provider... Im not able to cancel!! No email, no online chat, no mobile number.. What is this? It’s a scam company that only takes your money and don’t give you nothing in exchange? Even respect?!?!
Already sent the email via the website and, reading all the comments in here, Facebook and other places, I know that I won’t receive an answer soon.
Don't choose belong!!!
1 comment
BelongBelong
Completely understand how frustrating it is to not have your internet working, Maria. So sorry it's been such a hassle to get in touch. Due to COVID-19, some of our teams have been unable to work, so... Read more
it's taking a little longer than we'd like to get back. We're working as hard as we can and are committed to getting in touch with everyone who's reached out. As you've already emailed, know we'll get this all sorted ASAP. Take care. -TaylorSimilar opinion? Write a review on ieatwords.com.au!
Tamara barberMetropolitan Adelaide, SA
- 6 reviews
Poor effort!
It’s really frustrating to not be able to contact anyone!
I had my account or service reactivated yesterday, I still have no connection and belong says it’s active, when i go through support, I don’t get the help I need, infact more generated responses.
Now I’m just not getting any reply!
I have no internet! Paid 130$ to have no service at all!
I have had multiple problems with belong since I went with them and I’m afraid to say I will changing providers as-well as raising an enquiry with the onbudsman
It’s funny how nearly every other provider is still there for their customers throughout this time!
...Read more
1 comment
BelongBelong
We totally get your frustration, Tamara. Due to COVID-19, a fair few of our support teams have been unable to work, which is why we may take a little longer than usual to respond. We understand that t... Read more
his isn't ideal, but we're keen to help out and get your service up and running again. If you haven't already, please head to this page: https://www.belong.com.au/contact-us and click on the blue 'Help' button. From there you'll be able to get in touch with our support team who will help out as soon as they can. Thanks for hanging in there! -MoniqueSimilar opinion? Write a review on ieatwords.com.au!
coming for youSydney, NSW
- 2 reviews
BE WARNED, WORST SERVICE EVER!!!
Absolutely shocking.... I have tried to contact through the app and email and had no response. The internet drops out every 5 mins and fails to connect a lot of the time. I hope there is a cooling off period I will be going else where. impossible to watch anything on Netflix etc Wish I read the reviews on here before signing up.
2 comments
BelongBelong
Hi, We know that a solid home internet & mobile phone connection is more important now than ever.
Due to COVID-19, some of our customer support teams are unable to work. As you need urgent help you c... Read more
an contact us here: https://www.belong.com.au/support. If you're a mobile customer, you can raise a support request from the app.Unable to work but able to take money from our accounts!!!! WRONG i have blocked any further payments.
Similar opinion? Write a review on ieatwords.com.au!
AlexSydney, NSW
Horrendous Customer Experience
Much like everyone else my connection has been horrifically poor and slow, with very limited bandwidth. The issue is there is literally ZERO way to fix this as they don’t have any possible avenue to get help! I am going to cancel and sign up with a new provider who can actually provide a proper service to their customer. I know it’s COVID-19 and it’s unfortunate for all, but with working from home it makes it impossible to do my job properly, not to mention all the major frustrations and inconveniences it causes everyday life. Such a shame beca...Read more
use I would like to stay with them but they’ve just handled this situation so poorly that there’s nothing to be done and it’s alienated all of their customers... if these issues are widespread it would be hard to see the brand ever recovering.1 comment
BelongBelong
We're sorry you haven't been able to get the help you've needed Alex and for the service issues. We are here to help but are limited in the way you can contact us.
So we can get this sorted for you a... Read more
s soon as possible, can you hop onto this link: https://www.belong.com.au/contact-us and click on the blue 'Help' icon. From there you'll be able to get in touch with our support team who will get back to you as soon as they can. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
Absolute Joke
I have been with Belong almost 12 months. Worst customer service and the connection is honesty a joke - it drops out at least 8 times a day on average. Won’t be renewing my contract.
If you have similar issues with your internet I strongly recommend you contact the Telecommunications Industry Ombudsman they are completely free and recommended by the ACCC as they got me out of my contract fee free and made Belong refund us for the most recent month as our issues weren’t resolved by Belong.
1 comment
BelongBelong
It shouldn't be dropping out at all Khalil and sorry that you've had to put up with that. We'd hate to see you go at the end of your contract and keen to have this fixed up for you.
When you get a ch... Read more
ance, please hop onto this link: https://www.belong.com.au/contact-us and click on the blue 'Help' icon. From there you'll be able to get in touch with our support team who will get back to you as soon as they can. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
Find out how Belong Broadband NBN 50 (Standard Plus) compares to other Internet Service Providers
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NicoleMid North Coast, NSW
Worst service don’t do it!
Unreliable connection, kept dropping out and couldn’t stream. No call centre open so very frustrating to wait to hear back from emails days at a time, so we switched to company that has open call centre to be able to speak to someone when issues arise. They charged us $200 to get out of contract also. We would of happily stayed if you gave us working internet. Not worth it!
1 comment
BelongBelong
We're sorry to hear you had to leave Nicole. With everything going on we know a stable connection is more important now more than ever.
We know the wait times for a reply are a bit longer than normal... Read more
, but we could have gotten that all fixed up for you if given the chance. We hope you're all up and running with you new provider and thanks for giving us a go. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
Worst internet service!!!
I have been with Belong for around 3 weeks now - the first week was great, we managed to set everything up with the modem really fast and the internet was great for the first week however the last couple of weeks I have barely been able to use my wifi. When I am connected to the wifi I cannot access any of my apps on my phone, search anything on the internet or use our Google Chromecast.
I am also working from home and my connection constantly drops out and is so long.
Getting through to anyone at Belong is literally impossible - I have email...Read more
1 comment
BelongBelong
Thanks for reaching out, Paige. It certainly is disappointing to hear that your service went down hill so quickly :( We're sorry that you've had this experience with us. If there's anything that we ca... Read more
n do to see you stay, please don't hesitate to reach out to us here: https://www.belong.com.au/contact-us -MoniqueSimilar opinion? Write a review on ieatwords.com.au!
Worst Customer Service Ever
I used the online account manager to schedule a move over three weeks ago. It took me sending multiple emails to the support inbox to get them them to activate the service at my new address. Whilst the service is active I have no internet connection, and after even more emails I am still waiting on technical support to contact me. I have tried every troubleshooting method listed on their website including a hard reset. If I don't have a response or a technician scheduled to come see me by the end of the week I will be contacting the ombudsman. There is no excuse for being this unreliable especially in the current climate.
1 comment
BelongBelong
That definitely isn't on Allen and don't want oyu left without a service. Due to COVID-19, some of our teams are unable to work so support is taking longer than usual.
We'll get back to about your se... Read more
rvice and either get it fixed over email or send a tech out to sort it. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
Horrible
Starting of this covid19, my friend went to another house so she transfer the internet bill at my name. But I didn’t access to my account, one person called me and she said she would follow up for my account detail. But she never did, I tried hundred time to call their CS and email them more than 10 times but I didn’t get reply back. Now they said my account is canceled. And I’ve no internet at my house. Pls help....
1 comment
BelongBelong
Hi Koyu. Sorry getting the transfer done has been so rough. We know how important the internet is now more than ever.
Please, reach out to us here: and select th... Read more
e 'Help' button to get in touch, so we can get this sorted ASAP.Similar opinion? Write a review on ieatwords.com.au!
Paul D.South East Queensland, QLD
No Connection
I started with Belong in Nov 2022. It was simple and easy to connect. The connection speed was good to start with and I am not sure if it is NBN or not I did not care as the speed was ok. I had no problems until this year when my credit card was a problem for payment I changed my card to another and paid in advance to show my loyalty. From that day on I hade no connection. It has been over one month now with no connection. They finally said it was their router, they sent another. The same problem was present new or the old router. They claimed ...Read more
it was my WiFi. I tested 5 items in my house and at work to prove it was not at my end. They then stated the new router was at fault. I asked if they had hardware problems they said no. It has been over one week now awaiting for delivery of another router but I have lost confidence in Belong. I have asked them again what is happening but get no reply. Its like it is too hard now. I have today decided to close the account being as I have had no connection for 33 days. This has hurt my Online business greatly. I have had to go to another location to keep my business running. I have never been angry with them nor been demanding but the fact they know I have no connection should prompt them to action or ring me. They said its a technical issue but I have never spoken to a technical person. When they do ring it the same tasks to look at my windows 10. Its just a waste of time doing the same thing over and over again spending 1.5 hours on the phone looking at the wrong issue. I can clearly see there should be a connection as they can also but it is not going through the router. My speed has been .08 download and .05 upload. No one can do anything with that? Very disappointed with the service team and or technical persons that should be assisting. Maybe they don't have any?2 comments
BelongBelong
That would be very frustrating Paul and thanks for sticking with us for so long. After all the troubleshooting, if it's still not working we should be sending a tech out to get it fixed up for you.
W... Read more
e know you said you had to leave us, but if you still haven't done that, then we're keen to get this fixed for you. When you get a chance, please hop onto this link: https://www.belong.com.au/contact-us and click on the blue 'Help' icon. From there you'll be able to get in touch with our support team who will get back to you as soon as they can. -ViktorI Have 3 support tickets open that I am aware of. One due to the problem, One to have my 2 months in advance payment returned to me, one to close the account. How many tickets do I need to open for yo... Read more
ur company to respond? No I have not moved on to another ISP yet until this is resolved as from last night I have had to hot spot my phone to make a connection keeping my business running. Maybe you should take a good look at your service team. Why has the router not arrived. Or perhaps they forgot to send it? I would have thought some information of the tracking of the router would be forwarded. I am just here in the dark not knowing what is happening.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Juneasked
Belong rep please:
Spent time on live chat 2 days ago was ready to try no contract NBN50, rep sent me link problem is on website can’t get onto no contract on takes you into 12 MONTH contract, phoned, got Support in India who said that’s ok he can delete the 12 month contract and I could sign up now! Don’t think so I want to see this for myself, just been taken for a ride with IInet, not ready to do it again, why is this not available in web site, it says it is but doesn’t work
June
No answers
bobbysdadasked
Why does Belong have so many negative reviews?
1 answer
I had no issues connecting, was actually really surprised, but when I had an issue they were a nightmare to deal with. Keep saying theyll do something or follow something up or call you back to resolve or escalate and literally did nothing until I contacted the ombudsman. Hopeless
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BelongBelong
Slow speeds are not what we want, it sounds like we need to take a look at what's going on at your address Dominic. You can send us a message here: or reach out to us via... Read more
Facebook or Twitter, we'll sort out what's causing your troubles. We're online and ready to help! -Rhys