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Reviews

3.0

1,077 reviews
5
(405)
4
(133)
3
(40)
2
(46)
1
(453)
  • Value for Money
    3.8 (610)
  • Plan Type
    • Pre-Paid Sim Only (341)
    • Post-Paid Sim Only (226)
    • Post-Paid with Phone (16)
  • Customer Service
    3.0 (552)
  • Local Reception
    4.0 (511)
  • Transparency
    3.2 (538)
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Michelle

MichelleGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Best mobile services

published

Good mobile services and good deal too and have good service center and will stay with them too and my family love the mobile services too and have a good day

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$40.00
Included Data per Month80 GB
See all answers

The reviewer stated that an incentive was offered for this review

Nic

NicSouth East Queensland, QLD

  • 2 reviews

Unable to receive calls - no support - Don't waste your time they are clueless

published

I am in the process of freeing myself from this clueless organization. Children being managed by children.
Support telephone number does not work and cannot guarantee you a reliable service as far as voice calls go.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
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2 comments
Belong
BelongBelong
Nic
Nic

Paid for incompatible service

published

Bought a sim for my 80 year old mother in-law to use on her Doro PhoneEasy 623. Only to find out that after 4 days, Belong use the Telstra network, this is not compatible with the phone. So paid for the sim and lost money as I didn't use it, sent email trying to get a refund around 3 weeks ago and no answer. Bought a sim from Vodaphone and ported the number and within 3hours it was up and running.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
See all answers
1 comment
Belong
BelongBelong
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Mary

MaryGreater Melbourne (Outer), VIC

website is disgusting worst ever

published

cant even cancel my email popups could not even speak to anyone even they took money out of my account then 4 weeks later they said they could not access my property thank god I have optus!!!

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per Month$0.00
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1 comment
Belong
BelongBelong
Col

ColGippsland, VIC

  • 9 reviews

NBN & Mobile service

published

We have had Belong mobile for over a year and have not had any issues other than some dubious voice to text messages, as they are essentially a Telstra service coverage is pretty good. We have Belong NBN now for just over a month after switching from Mate NBN due to frequent dropouts and very inconsistent speed. We have had only one dropout since connecting and speed (50mbps) is consistent at all times of the day. I love the data banking/sharing on the mobile service.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
See all answers
1 comment
Belong
BelongBelong

Cant receive calls

published

I can call ppl send messages but cant receive calls im getting tired of there support team telling me to change phone and turned off phone all the time anyone else same problem

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per Month$40.00
Included Data per Month40 GB
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1 comment
Belong
BelongBelong
UKK

UKK

  • 2 reviews
  • Verified customer

So disappointed with Belong customer service

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month10 GB
See all answers
2 comments
Belong
BelongBelong
UKK
UKK

My support request has been closed saying that it is "resolved". But still my number is disconnected. People in the support center take days to reply and they are saying that they can't reconnect my number....

Don't even have a connection and ive been asked to refer someone. right

published
Customer Service
Transparency
Value for Money
Local Reception
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1 comment
Belong
BelongBelong

Worst company ever

published

Average at the best of times and no customer service, I would never recommend them to anyone and regret changing to them a month ago. Worst company I have been with and will be changing providers as soon as I can.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month10 GB
See all answers
1 comment
Belong
BelongBelong
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Soufiane

SoufianeSydney, NSW

Never ever go with Belong Broadband

published

I waited more than 15 days for my broadband connection to be activated and after numerous emails and contacts through app, they did connect my service but guess what that dammed connection has never lasted for more than a day. Unreliable and no internet every couple of hours. Covid is not an excuse, get your act together else I’m going to cancel my subscription if it goes like this

I can’t even work remotely because your service is terribleness. The modem internet light just keeps blinking and i have reset that stupid thing multiple times so don’t even ask me to check your troubleshooting page. Done absolutely everything.

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per Month$70.00
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2 comments
Belong
BelongBelong
Soufiane
Soufiane

Have done that atleast 20 times since 15th April. Your phone service is not available and emails are responded probably once every blue moon so customers like me have no choice but to wait at your mercy

Cannot connect SIM

published

I still do not have mobile service (states "SOS only") despite it being "ported" for a day, meeting all handset requirements and being told in the email that the service is ready to go. I also made sure with my previous provider that the phone is unlocked. The only way to contact is via the app which provides stunted replies every 3-4 hours. I have transferred my number over and so have now been without a phone for two days, with no sign of there being any assistance/activation.

Plan TypePre-Paid Sim Only
1 comment
Belong
BelongBelong
Imelda T

Imelda TSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Absolute waste of time!!

published

I waited for 2 weeks for Belong to connect me and it never happened. They sent the unit quickly enough to and promised I’d be connected about 4 days later! I waited but sent emails and phoned 2 or 3 times daily.
Absolutely NOTHING, ZERO, ZILCH response! Not one phone call text or email!
Needless to say I went to someone else who actually got me connected quite quickly. I have nothing to say that is good about Belong, just a waste of time and money and I notice the $1 taken out of my account immediately hasn’t been refunded either. They still haven’t even sent me the promised bag to return it! Totally useless company to deal with!

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
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2 comments
Belong
BelongBelong
Imelda T
Imelda T
Peter

PeterGreater Melbourne (Metropolitan), VIC

Time to cancel my Belong service

published

The biggest problem with Belong is that they do not offer Voicemail, Belong is a cheap and nasty service, no service to contact to discuss problems they hide behind this Corona Virus issues, may be that should employ Australians in call centres . Typical of Telstra stuff the Aussies we have more faith in overseas call centres.
I rate Belong at 1 star

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month10 GB
See all answers
1 comment
Belong
BelongBelong
ej.wreford

ej.wrefordSouthern and Hills, SA

Call Centre Closed

published

There is no support available. Call centre is closed, email responses are generic, nothing happens. Been working at this through support messages for three weeks.
Even the answers here in product review saying contact support are worthless

Plan TypePost-Paid Sim Only
1 comment
Belong
BelongBelong

Sorry you haven't had the support you need ej and the automatic replies are there to get the ball rolling. We'll reply as soon as we can and get everything sorted for you. -Viktor

I can’t get help

published

Hi I am new to belong I got my sim and went through the online process. My money has been taken but apparently my number cannot be ported from Telstra. I have tried to get back to my account but I can’t and I can’t email support as I can’t get into my account, I have emailed the broad band team and they got back to me but nothing from the mobile team. I am stumped.

Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month10 GB
See all answers
2 comments
Belong
BelongBelong

Hey Lorne, thanks for giving us a crack. If a mobile port fails, we do refund the amount you've payed as you don't have a service with us. As you've contacted the mobile team, know they are working hard and will respond as soon as possible. -Taylor

Lorne
Lorne

Thanks i would liket
o go with you guys it just needs to work soon if possible

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Fast easy connection

published

Received my sim in the post today, set up my account and ported my number from Vodafone which only took a few minutes, internet connection is strong and the process was just so easy. I was very worried about ordering a Sim but am glad I did

Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$40.00
Included Data per Month40 GB
See all answers

Can’t start an account with belong

published

I received my sim, followed the instructions to only have the app time out on me. For the last 3 days I have tried unsuccessfully to redo the application and set things up. I can’t even send a support request as it keeps telling me something went wrong. Why can’t I ring anyone from a phone company? Not happy Jan

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month10 GB
See all answers
2 comments
Belong
BelongBelong
Chris
Chris

Hi Viktor. Tried another browser. Same issues. I still cant get the verification number sent to me. It's all getting too hard.
why cant I call anyone?

Chan B.

Chan B.Sydney, NSW

  • 2 reviews

Not satisfied so far

published

Just moved from optus mobile to belong as it seems promising considering it uses telstra network, as my previous optus mobile sucks at my location. after succesfully activating sim card. i am having problems with making and receiving calls and sms vice versa. 4g is very laggy and only works on specific location even thought the network coverage checker says it should work like 4g. i am currently still in communication with ther support team, i hope it will get fixed.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month10 GB
See all answers
1 comment
Belong
BelongBelong

Sorry for the mobile issues Chan and get you joined us to avoid that. That's great you've gotten in touch with us through our support channel. We'll be able to help out there, so just keep an eye out for our reply. -Viktor

Boz

Boz

  • 2 reviews

Super fast connection !!

published

Was very hesitant about connecting to Belong after reading a lot of bad reviews. But, it was seamless and took less than 10 minutes. THANK YOU VERY MUCH !!!! I would highly recommend Belong to anyone looking at changing mobile phone carriers.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
See all answers

Great customer support

published

Despite all the happenings in the world right now, I was able to port and connect two new mobile plans with Belong without delay and any trouble. They even honoured my data rollover from my previous carrier (100gb) as the sim was a day late arriving in the mail. We have now also subscribed to their internet services and so far have been easy to deal with and offer competive prices, plus I now get bonuses with the mobile offering which saves me money. While everyone wont have a great experience for whatever reason, mine has been great. Great work Belong.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
Page 1 of 54

Questions & Answers

Scooterman

Scootermanasked

Hey, I'm paying for 30Mb/s with an average of 25Mb/s in evenings.... How come I'm getting less than about 7 and often as low as 1.6Mb/s? Why don't you have some way available to me to make a complaint? Your phone line is unattended because of the Corona virus? I want to be given credit for the last 3 or 4 weeks that I haven't been able to get online.

1 answer
Belong
BelongBelong

Slow speeds are the worst but we can definitely get them fixed up for you :)
Follow the steps below to get in touch with our technical support team who will give you a hand;
1. Head to this link here --> and click the 'help' button on the bottom right of the screen.
2. That will open up a search bar, from there search the words 'Contact Belong'.
3. Click the blue 'Contact us' button and the chat will guide you through the rest :)

It's taking us longer than usual to get back to our customers as we're running low on manpower (due to COVID-19 isolation restrictions) but we're working hard to get back to everyone ASAP. Please hang in there. -Lexi

Ricko

Rickoasked

Hi

How do i get my call/text history details?

3 answers
Belong
BelongBelong

Hi Ricko. If you raise a support request from the app, our mobile team will help you out. We’re working really hard & we’ll reply as soon as we can. Take care. -Shaun

Ricko
Ricko

Thanks, how do i do that?

Belong
BelongBelong

You can raise a support request here: https://www.belong.com.au/support/raise-support-request -Shaun

Kate V

Kate Vasked

Hi I just signed up for unlimited NBN with belong and received a free $80 credit sim? Am I able to activate the sim and use the credit then deactivate the sim? Just need internet while I’m waiting for my internet to be connected up at home

1 answer
Belong
BelongBelong

Hi Kate. Welcome to the Belong family! Yes you can activate a mobile account to use the $80 credit, and then disconnect the service once it's all used up. You'll need to raise a support request via the app to cancel the account.

P.S. If you have any questions about your broadband service, flick us a message here: We're always happy to help. -Shaun

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