My account has been suspended due to expired cc. This has been updated but still no service. Contacting them is impossible as help support on website or app doesn’t work - ‘there was an error processing your request’. it is ridiculous that there is no number to contact support directly! really angry with their service. Avoid at all costs!

Starting of this covid19, my friend went to another house so she transfer the internet bill at my name. But I didn’t access to my account, one person called me and she said she would follow up for my account detail. But she never did, I tried hundred time to call their CS and email them more than 10 times but I didn’t get reply back. Now they said my account is canceled. And I’ve no internet at my house and also want to update my account details

I tried to contact Belong about joining their nbn however I had a couple of questions one being are there any delays in getting my internet connected and are there any delays in the supply of a modem due to Covid 19. I couldnt get through on the phone so I sent a brief note on their HELP page. I received an instant automated reply see below seriously if that many customers are having issues I dont want to become one of their stats.
We’d love to have you onboard, but due to COVID-19, some of our customer support teams are unable to work, so we’re prioritising our help to existing customers who need us urgently. We know that having a solid connection is more important than ever, but we’re unable to reply to this request.

This is the worst internet company ever. We pay an extremely higher price for the modem and this kinda lock us into the company. But every month that I have to pay my plan I fell angry. Angry because this internet simply doesn't work!!! I’ve been paying 70$ monthly to use my mobile data at home! This is ridiculous! Now that I finally found a excellent internet company provider... Im not able to cancel!! No email, no online chat, no mobile number.. What is this? It’s a scam company that only takes your money and don’t give you nothing in exchange? Even respect?!?!
Already sent the email via the website and, reading all the comments in here, Facebook and other places, I know that I won’t receive an answer soon.

Don't choose belong!!!

I bought 40mbps unlimited internet NBN plan. It worked fine for a month and half and after that true Color came out with just 4-5 mbps. Can’t even load a movie. Had to turn on my personal data to post this review.

Absolutely shocking.... I have tried to contact through the app and email and had no response. The internet drops out every 5 mins and fails to connect a lot of the time. I hope there is a cooling off period I will be going else where. impossible to watch anything on Netflix etc Wish I read the reviews on here before signing up.

I have been with Belong almost 12 months. Worst customer service and the connection is honesty a joke - it drops out at least 8 times a day on average. Won’t be renewing my contract.

If you have similar issues with your internet I strongly recommend you contact the Telecommunications Industry Ombudsman they are completely free and recommended by the ACCC as they got me out of my contract fee free and made Belong refund us for the most recent month as our issues weren’t resolved by Belong.

ADSL just stopped working mid afternoon, during a meeting Can't contact them call centre closed.... even though all other internet providers you can contact during covid-19. Log a job we'll get Back to you in approx 3 days. Judging by everyone else's experiences I won't hear from then for at least 2 weeks... need to work from home can't. Blocked my payments to them and going to switch provider, will NOT pay any exit fees for breaking contact... Never have I ever had a service outage like this from any internet provider. Do not sign up! Job#142963 if you want to get back to me via phone belong.... Don't bother posting your bog standard response

Unreliable connection, kept dropping out and couldn’t stream. No call centre open so very frustrating to wait to hear back from emails days at a time, so we switched to company that has open call centre to be able to speak to someone when issues arise. They charged us $200 to get out of contract also. We would of happily stayed if you gave us working internet. Not worth it!

Dropouts are frequent
Inability to get any technical support; no one calls/gets back, phone number not working
No technical support and no meaningful way for customers to be in touch.

I used the online account manager to schedule a move over three weeks ago. It took me sending multiple emails to the support inbox to get them them to activate the service at my new address. Whilst the service is active I have no internet connection, and after even more emails I am still waiting on technical support to contact me. I have tried every troubleshooting method listed on their website including a hard reset. If I don't have a response or a technician scheduled to come see me by the end of the week I will be contacting the ombudsman. There is no excuse for being this unreliable especially in the current climate.

Starting of this covid19, my friend went to another house so she transfer the internet bill at my name. But I didn’t access to my account, one person called me and she said she would follow up for my account detail. But she never did, I tried hundred time to call their CS and email them more than 10 times but I didn’t get reply back. Now they said my account is canceled. And I’ve no internet at my house. Pls help....

I have been trying to somehow contact them but no success. Their customer service is not working and help line does not respond. I have to move house and when I tried to manage it online firstly I will be forced to pay $5 extra after being with them for 3 years, a great honor of loyalty. Secondly, I can only get them to contact nbn technician after my service to current place is disconnected and I moved into new house. Nowadays, people cannot leave and work without internet and they simply do not care. Time to move on

My flat mate and I are trying to work from home amongst this pandemic and cannot get anything done without disruption. So I’m forced to either get into the office or hotspot to my phone. SMH
Simple things like Netflix, always buffers and PS4 will constantly disconnect.
Not sure if the demand for wfh has increased the traffic load which may impact the speeds? But this isn’t good enough and I’m currently seeking other alternatives.