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Reviews

(92)
(1)
(0)
(0)
(1)
  • Build Stage
    • Post-Construction (41)
    • Mid-Construction (2)
    • Pre-Construction (1)
  • Customer Service
    4.9 (39)
  • Site Admin
    4.8 (36)
  • Timeliness
    4.9 (34)
  • Structural Integrity
    4.9 (33)
  • Plumbing & Waterproofing
    4.9 (33)
  • Electrical & Lighting
    4.9 (34)
  • Flooring
    4.9 (28)
  • Transparency
    4.9 (30)

Reviewer Photos & Videos

David H.

David H.Sydney, NSW

  • Verified customer

5 Star Project Management from Better Built Homes

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
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1 comment
Better Built Homes
Paul S.Better Built Homes

Hi David, Thanks for your kind words, We hope you enjoy your home for years to come and appreciate your 5 star review.
All the best
BBH Team.

Sumandeep

SumandeepSydney, NSW

  • Verified customer

Amazing First home building Experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2022
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1 comment
Better Built Homes
Paul S.Better Built Homes

Hi Sumandeep and Amandeep, Thanks for taking the time to complete this review. We appreciate the kind words which we have passed on through the team. Thanks for choosing to have a Better Built Home.
Thanks BBH.

Rocky-Vinny

Rocky-VinnySydney, NSW

  • Verified customer

Excellent Building Experience!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateAugust 2022
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1 comment
Better Built Homes
Paul S.Better Built Homes

Hi Rocky and Vinny,
Thanks for your 5 star review. We are happy that the team met and exceeded your expectations. We have passed on your kind words to the team.
Thanks BBH!

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  • Verified customer

Fantastic effort

published

Thank you Better Built Homes for delivering us an awesome house. From the begining, it was a smooth running show. Neel's advice during the design selection process calls for a special mention. We are also very happy with all staff who worked hard throughout to give us a quality finished house. Like any project, there were minor issues which were rectified immediately. Considering the horror stories I heard from friends about other builders, I am glad I made the right choice to choose BBH. We highly recommend BBH to any one in the market to build their house.
Thanks again Neel, Aaron and BBH team.

Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateJune 2022
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1 comment
Better Built Homes
Paul S.Better Built Homes

Hi Prvain and Ashweeni,
Thanks for the kind words, We are happy that your enjoying the new home.
Neel has been passed on your lovely words.
All the best BBH!

John

JohnSydney, NSW

  • Verified customer

Pleasantly Surprised

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateJuly 2022
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1 comment
Better Built Homes
Paul S.Better Built Homes

Hi John,
Thanks for the 5 star review, We hope you are enjoying the new home.
All the best BBH.

Vas and Ash

Vas and AshSydney, NSW

  • Verified customer

A seamless build process!

published
Build StagePost-Construction
Construction End DateApril 2022
James Riley

James RileySydney, NSW

  • 2 reviews
  • Verified customer

Wouldn't build with anyone else!

published

From the initial tender process, we could just tell that they were going to be a great team to deal with. Aaron was very open to our ideas and helped by making some great suggestions during the planning process. The contract price was fixed price, the only variations were due to us changing our mind during the construction. The communication was great throughout the pre-construction, construction and even post-construction period.

When we did have a few concerns throughout the build, Aaron and the team were always open to discuss these and were quick to get the matter sorted to our satisfaction.

We have been in our home for almost 4 years and still impressed by the quality of finishes and workmanship.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2015
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  • Verified customer

Hamptons Dream Home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StageMid-Construction
Construction End DateAugust 2022
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EHL

EHLSydney, NSW

  • Verified customer

A Great Team At Better Built Homes

published
Customer Service
Site Admin
Build StageMid-Construction
Construction End DateAugust 2022
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Corinne and Mark

Corinne and MarkNew South Wales

  • Verified customer

Above and beyond

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Build StagePost-Construction
Construction End DateFebruary 2022
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1 comment
Better Built Homes
Paul S.Better Built Homes
Gary

GarySydney, NSW

  • Verified customer

4 Years on – and we are still loving it

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2015
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1 comment
Better Built Homes
Paul S.Better Built Homes

Hi Gary,
Thanks for your kind words, We are delighted to hear that your absolutely loving your new home.
Thanks BBH.

Archana

ArchanaSydney, NSW

  • Verified customer

DREAM HOME

published

A big thank you to Aaron and his team for completing our dream home. Prior to our build we had come upon a lot of complications with other builders, but when we met Aaron we felt so comfortable to leave everything in his hands to give us our dream home. Everyone that has walked into our house has complimented the great job done. Building a custom home from scratch was a scary process, but the team at Better Built made every effort to talk us through the whole process and made everything move smoothly, of course with any build there was complications but Aaron and his team went out of their way to make my mum and myself smile.... and the end result... we absolutely love our home!!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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Sumit

SumitSydney, NSW

  • Verified customer

Quality home builder

published

As many people have mentioned, building a home is not always smooth. We had a complicated site with a slope, but betterbuilt homes helped us to customise plans and added a granny flat studio as we wanted - thanks Team.

Also, thanks Neel Lochan for working hard in changing/ customizing plans to suit ours and council requirements and giving us a fixed price.

We had a few hic-ups on the way but the Team helped us to find a solution as now we have a quality home.

Thanks Donald for timely handover as promised just before christmas. Bradley, our post construction warranty supervisor has been really supportive and is now helping us to fix some minor defects.

Sumit & Ritika

Customer Service
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2018
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  • Verified customer

An Amazing Journey - Exceptional End to End Experience

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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  • Verified customer

Thank you for our dream home!

published

Very pleased with the level of workmanship and customer service provided by Better Built Homes. We were made to feel a part of the process the entire way through the build. Communication with customer service reps, site supervisor, and owner was flawless.
The minimal maintenance issues we did have after handover were handled very well and we were never made to feel like we were a burden.
We would definitely build with Better Built again!

Customer Service
Site Admin
Structural Integrity
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateDecember 2018
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OC2018

OC2018Sydney, NSW

  • Verified customer

Excellent Builder

published
Build StagePost-Construction
Construction End DateSeptember 2018
  • Verified customer

Excellent workmanship and great and on time experience

published

Had a great experience with BetterBuilt from the start, Neel Lochan helped us with the minute details of our land and took us through intricate details about helping us design our dream home. All the costs were mentioned and explained upfront without any late or last minute surprises, inclusions were good. Aaron made sure we get a great workmanship and ONTIME handover and managed the construction process flawlessly. Brayden went above and beyond to fix minor issues post handover.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
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Juls

JulsSydney Surrounds, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Dream home!

published

We did a lot of research into various project home builders. BetterBuilt appeared to have a good reputation and they were very flexible with design changes to their standard Sari 32 home. The result was a house that suited us perfectly.
The build quality was very good although as with any new build there were a number of minor defects. Betterbuilt were very prompt in attending to them and we are very satisfied with the result.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2018
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Elaine Chetty

Elaine ChettySydney, NSW

  • Verified customer

Exceptional customer service

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2017
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1 comment
Better Built Homes
Jayden S.Better Built Homes
Marco

MarcoSydney, NSW

  • 3 reviews
  • Verified customer

Would I build with them again?: YESSS!!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2022
See all answers
1 comment
Better Built Homes
Jayden S.Better Built Homes

Hi Marco, Thankyou for your kind words and we promise we will never change our customer experience process. It has been an absolute pleasure building your dream home. We wish you many happy memories in your Better Built Home for many years to come.

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Questions & Answers

Cathy R.

Cathy R.asked

Hi, do you build in Sutherland Shire area post code 2232? We are looking for builder of hampton style house in a slope land.

Regard, Cathy

1 answer
Better Built Homes
Jayden S.Better Built Homes

Hi Cathy, if you could email [email protected] with your build address details, he would be more than happy to take a look at it. Regards, Better Built Homes.

VJ SHA

VJ SHAasked

Hi, do you take house extension work ?
Regards
VJ

1 answer
Better Built Homes
Paul S.Better Built Homes

Hi VJ,
Thank you for your enquiry.
We do not do home extensions, we are new home builders.
Good Luck with your extension.
Better Built Homes

JoF

JoFasked

Do you build Acreage Homes/Country.Hawkesbury area?

1 answer
Better Built Homes
Jayden S.Better Built Homes

Hi JoF, thank you for your query. Yes we do build Acreage/ Country Homes in the Hawkesbury area. We’d love to help you on your building journey. Our new home sales consultant will be able to help you with any other enquiries. Please call 1300 100 922. Alternatively you can visit our website on https://betterbuilthomes.com.au and submit your enquiry through our contact form.

Regards,
Better Built Homes

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