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David H.Sydney, NSW
- Verified customer
5 Star Project Management from Better Built Homes
We came to Better Built Homes and Developments after doing extensive research on a wide range of construction companies. We noted that, as a company in the residential construction industry, BBH is relatively young as a small to medium enterprise. We also noted that BBH had been favourably reviewed in the literature.
In all phases of the project we had many communications with our site manager (Don) and the office staff (Mel, Renee, Lesley and Emma). This helped us to understand the project and to look forward to its completion.
Pre-Construc...Read more
tion Phase: The BBH display home was beautiful - we discussed our options and preferences with Neel, the sales consultant. He understood the entire construction process and he was able to recommend a block of land on the chosen estate that would keep our excavation costs to a minimum. The tender and contract execution phase was well managed with systematic and transparent processes in place. Construction Phase: Weekly email updates kept us informed of the progress that was being made on our home. We had excellent weather for construction and the build was completed more quickly than we had anticipated. The site visits allowed us to see the progress. Don, our site manager, explained to us the importance of quality control in the build process and we could see that great care was being taken to deliver the perfect home. Don also worked with the subcontractors and builders on adjoining sites to ensure that our interests were being looked after. There were no blowouts in cost and the fixed price contract gave us peace of mind. Handover: This process was incredibly smooth and impressive. Don arrived with his paperwork and a new set of keys and pointed out all of the important final features of the home. The locking system was immediately activated so that only the new owner could gain access. The housewarming box of goodies, including a bottle of wine, was beautiful.1 comment
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SumandeepSydney, NSW
- Verified customer
Amazing First home building Experience
We recently finished building our first home with Better Built Homes and it has been an amazing experience. I cannot fault their communication throughout the build. We were provided with an update every week and we felt we were part of this wonderful building journey. Everyone that we have dealt with at BB has been really helpful. We cannot thank Don, Lauree, Renee, Brayden, Neel, Mel, Emma enough for the outstanding service that they provided us. We did have few issues during the build but BB always provided us a solution to fix them. We alway...Read more
s felt we were supported and guided by an experienced person. Even after the house was handed over, BB has been very prompt in addressing any concerns that we had. We would highly recommend Better Build to anyone who wants to have an exceptional building experience.1 comment
Paul S.Better Built Homes
Hi Sumandeep and Amandeep, Thanks for taking the time to complete this review. We appreciate the kind words which we have passed on through the team. Thanks for choosing to have a Better Built Home.
Thanks BBH.
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Rocky-VinnySydney, NSW
- Verified customer
Excellent Building Experience!
This review is for our first home and the journey with Better Built Homes, which has been absolutely fantastic.
We had been to a lot of other builders but we chose Better Built as soon as we met Neel (sales consultant) and walked through the display home. Neel was amazing; it was joy to watch him sketch our house right in front of our eyes to match our requirements. No other builder even bothered. He saved us heaps of site costs by helping us choose the right land. We chose Better Built Homes even before we bought our land.
Tender process wi...Read more
th Jeff was very smooth. He was honest and suggested the right things. Pre-Construction: Renee, Mel, Emma or Lesely, someone was always available to respond at the office. Communication with them was as prompt as it could be. All the questions were answered professionally. Mel was a joy to deal with for our external and internal selections. She was patient with us and gave us quality tips. We had no communication issues with the office whatsoever. We were always kept updated with what we had to do and how the things were moving on their side. Construction Process: We were always kept in the loop throughout our construction stage. Weekly updates were accurate and reliable. Don is a great site manager; nothing was too hard for him to do. During selection process, we did not pay attention to vanity heights, they were installed a bit low for us. We only had to ask once and they were amended the next week. Don’s attention to details and inputs were really helpful. Best part is, he handed our house 2 months ahead of the schedule. Thank you Better Built Homes team for our beautiful home. We have been recommending them and we will keep doing so. :)1 comment
Paul S.Better Built Homes
Hi Rocky and Vinny,
Thanks for your 5 star review. We are happy that the team met and exceeded your expectations. We have passed on your kind words to the team.
Thanks BBH!
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Pravin and AshweeniSydney, NSW
- Verified customer
Fantastic effort
Thank you Better Built Homes for delivering us an awesome house. From the begining, it was a smooth running show. Neel's advice during the design selection process calls for a special mention. We are also very happy with all staff who worked hard throughout to give us a quality finished house. Like any project, there were minor issues which were rectified immediately. Considering the horror stories I heard from friends about other builders, I am glad I made the right choice to choose BBH. We highly recommend BBH to any one in the market to build their house.
Thanks again Neel, Aaron and BBH team.
1 comment
Paul S.Better Built Homes
Hi Prvain and Ashweeni,
Thanks for the kind words, We are happy that your enjoying the new home.
Neel has been passed on your lovely words.
All the best BBH!
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JohnSydney, NSW
- Verified customer
Pleasantly Surprised
Building a home can be a daunting project, which is why we decided on going with a reputable company. We were looking for an honest builder, with a good reputation in the market and a company where we didn’t become just a number. We spent hours at display homes and researching on the net to find a company that met these conditions. We were so impressed with previous Better Built reviews that we decided to go with them.
The Sales team, Neel Lochan and Shamini Lochan were friendly, knowledgeable, experienced and customer focused. They were also...Read more
1 comment
Paul S.Better Built Homes
Hi John,
Thanks for the 5 star review, We hope you are enjoying the new home.
All the best BBH.
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Vas and AshSydney, NSW
- Verified customer
A seamless build process!
Building our own home was not something we were ever keen on especially given the stories we had heard over the years about how a build process could go horribly wrong. Our experience with Better Built was quite to the contrary with a seamless process from the start to the end and we always knew what the next stage of the build was as we looked forward to our Friday email updates. There were minor issues that we picked up along the way but Better Built were very quick to accept and rectify. We were handed over the house at the end of April and ...Read more
have been living in it for the last couple months. Over this period, we’ve had several independent trades come through for landscaping and blind installation etc. and they have all asked who our builder was. The one common comment from all of them is that the “finish of the house seems quite good” compared to other newly constructed homes they have been to. As we come to the end of our defects period, and having identified some minor defects which we were expecting as no build is ever perfect, we are hoping that Better Built provides us with the same 5 star service that we were given during the construction process. Our thanks to Neel who convinced us to go with Better Built and to Mel, Renee, Don and Brayden all of whom have made this a seamless process – completed on time and on budget.Similar opinion? Write a review on ieatwords.com.au!
James RileySydney, NSW
- 2 reviews
- Verified customer
Wouldn't build with anyone else!
From the initial tender process, we could just tell that they were going to be a great team to deal with. Aaron was very open to our ideas and helped by making some great suggestions during the planning process. The contract price was fixed price, the only variations were due to us changing our mind during the construction. The communication was great throughout the pre-construction, construction and even post-construction period.
When we did have a few concerns throughout the build, Aaron and the team were always open to discuss these and were quick to get the matter sorted to our satisfaction.
We have been in our home for almost 4 years and still impressed by the quality of finishes and workmanship.
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Francine and DeanSydney, NSW
- Verified customer
Hamptons Dream Home
After visiting hundreds of display homes, we stumbled across Neel from BBH at their Oran Park Display village and haven’t looked back. Neel went above and beyond to help us customize the Hampton45 floor plan to suit our family’s needs. He was clear, with a straight forward approach without the sales pitch which we were tired of hearing from some of the ‘larger’ home builders.
We found the extras and changes we had chosen were at a much more realistic pricing than what we were being offered elsewhere. We were provided with a fixed price from th...Read more
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EHLSydney, NSW
- Verified customer
A Great Team At Better Built Homes
From the start we had a great impression of Better Built Homes. Neel and Shamini both made for a fun an informative tender process. Having a fixed price with quality inclusions was a fantastic way to start the journey. The little things like having a driveway included and not having to worry about it later, made the prospect of building easier.
The process from design, pre-construction, colour selection and to the now build has been relatively smooth. Our site supervisor Kevin has been a real pleasure to deal with. He has been great in helpin...Read more
g to reduce our stress levels as first-time builders and providing us a great experience. Our build is close to completion, we have had a couple of opportunities to do some walkthroughs and have been very happy with the quality of the build so far. It’s all taking shape and as we see the updates come through each week from Better Built Homes our excitement grows. We can’t wait to move in.Similar opinion? Write a review on ieatwords.com.au!
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Corinne and MarkNew South Wales
- Verified customer
Above and beyond
Cannot say enough about Better Built’s willingness to go above and beyond to make their customers happy. They truly showed that we were more than just a number and treated us very much as partners in a truly exciting process. At every step they showed that they truly wanted to give us a home that we would love living in and not just a house. Building is a stressful process but Better Built did all they could to get us through the process as painlessly as possible. Any issues that were encountered were handled with complete professionalism. The...Read more
owner and site supervisor were always available to speak to us and take the time to understand our vision and bring it to fruition. We, our friends and family - many of whom work as tradies in the building industry - have all been incredibly impressed with the quality of the final product Better Built has delivered. We’ve now been in the house three months and have reached final touch-up stage. The maintenance manager is handling everything like a true professional, again going above and beyond to make sure the house is perfect. Absolutely love the finished product and would hands down build with Better Built over any of the big builders we have dealt with previously. Better Built’s customer service and the exacting standards they hold their trades to are unparalleled. They pulled out all the stops to have us in well ahead of schedule - something almost unheard of in the building game. Thanks to the whole team, we couldn’t be more sure that we made the right decision when choosing our builder.1 comment
Paul S.Better Built Homes
Hi Corrine and Mark,
Thanks for your kind words, We are so happy that you enjoyed build with us. ... Read more
All the best in your home for years to come. Thanks PaulSimilar opinion? Write a review on ieatwords.com.au!
GarySydney, NSW
- Verified customer
4 Years on – and we are still loving it
This review is a little overdue, now being almost 4 years on since we moved into our Better Built Home, but its never too late to pass on to others the good news of our very positive experience.
With the advantage of being in our Dream Home for all that time, we can we write about the Process of design and building our home with Better Built, and also write about how happy and lucky we feel almost 4 years later.
Like many others we spent a lot of time wondering the many builders show homes, searching for just the right home for us. Unfortuna...Read more
1 comment
Paul S.Better Built Homes
Hi Gary,
Thanks for your kind words, We are delighted to hear that your absolutely loving your new home.
Thanks BBH.
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ArchanaSydney, NSW
- Verified customer
DREAM HOME
A big thank you to Aaron and his team for completing our dream home. Prior to our build we had come upon a lot of complications with other builders, but when we met Aaron we felt so comfortable to leave everything in his hands to give us our dream home. Everyone that has walked into our house has complimented the great job done. Building a custom home from scratch was a scary process, but the team at Better Built made every effort to talk us through the whole process and made everything move smoothly, of course with any build there was complications but Aaron and his team went out of their way to make my mum and myself smile.... and the end result... we absolutely love our home!!
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SumitSydney, NSW
- Verified customer
Quality home builder
As many people have mentioned, building a home is not always smooth. We had a complicated site with a slope, but betterbuilt homes helped us to customise plans and added a granny flat studio as we wanted - thanks Team.
Also, thanks Neel Lochan for working hard in changing/ customizing plans to suit ours and council requirements and giving us a fixed price.
We had a few hic-ups on the way but the Team helped us to find a solution as now we have a quality home.
Thanks Donald for timely handover as promised just before christmas. Bradley, our post construction warranty supervisor has been really supportive and is now helping us to fix some minor defects.
Sumit & Ritika
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Darren and EileenSydney, NSW
- Verified customer
An Amazing Journey - Exceptional End to End Experience
As first time builders, we did a lot of research on choosing a company that would tick off a number of key items for us:
- design a home that would suit our family
- no hidden costs, fixed price
- Clear Communication and keep us informed
- make it seamless for us
- and no nonsense
We must have gone to every display home and company - the difference with Better Built was the relationship we struck with Neel and Shamini Lochan - they treated our home design like it was theirs. They were honest, open, upfront, provided feedback & challenged us -...Read more
it all lead to a final design and price that wee were so happy with. We were then worried that once Neel past our file into to Head office, we would become a number (as we had heard stories from friends where there were delays). This was far from the case, as we then dealt with Mel, Jeff, Renee & Lesley who were just amazing who then helped us through the next stage of the process - but again the process to get to the "start build" stage was seamless - they took care of everything. There are stressful times here, electrical appointment, tiling, interiors - but the BBH team will guide you through it - just be prepared.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Thank you for our dream home!
Very pleased with the level of workmanship and customer service provided by Better Built Homes. We were made to feel a part of the process the entire way through the build. Communication with customer service reps, site supervisor, and owner was flawless.
The minimal maintenance issues we did have after handover were handled very well and we were never made to feel like we were a burden.
We would definitely build with Better Built again!
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OC2018Sydney, NSW
- Verified customer
Excellent Builder
Building a house is no doubt a very anxiety provoking experience. But Better Built Homes has made this experience as easy for us as possible. The staff are professional, friendly and helpful. We would like to give special thanks to Aaron, Michael, Renee, and Brayden. They have always attended to our questions and worries in a timely manner and went out of their ways to assist us with our concerns.
The building process was well managed and we did not have many worries or issues. Whenever there were concerns, Aaron dealt with them quickly and...Read more
professionally. The build quality is good. We have been living in our home now for 3 months and had only few minor issues. Most importantly, for any post construction issues, Brayden helped fix them quickly and professionally with good results. We were very reassured with his services. Among all things, the most important is that they kept the cost to the contract price, not one cent extra! If we ever need to build it again, we'd love to have them build our next home. Highly recommended.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent workmanship and great and on time experience
Had a great experience with BetterBuilt from the start, Neel Lochan helped us with the minute details of our land and took us through intricate details about helping us design our dream home. All the costs were mentioned and explained upfront without any late or last minute surprises, inclusions were good. Aaron made sure we get a great workmanship and ONTIME handover and managed the construction process flawlessly. Brayden went above and beyond to fix minor issues post handover.
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JulsSydney Surrounds, NSW
- 2 reviews
- 1 like
- Verified customer
Dream home!
We did a lot of research into various project home builders. BetterBuilt appeared to have a good reputation and they were very flexible with design changes to their standard Sari 32 home. The result was a house that suited us perfectly.
The build quality was very good although as with any new build there were a number of minor defects. Betterbuilt were very prompt in attending to them and we are very satisfied with the result.
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Elaine ChettySydney, NSW
- Verified customer
Exceptional customer service
Our aim was to work with an honest builder, with a good reputation in the market, friendly customer service and value for the money invested in the build. We found all of this and more at Better Built Homes. The team have met and exceeded our expectations on many occasions during the build and post build.
The Sales team, Neel Lochan and Shamini Lochan were knowledgeable, experienced and customer focused. They understood our family needs and worked at our pace to secure our business. The sales team followed up with us regularly, kept appoin...Read more
1 comment
Jayden S.Better Built Homes
Thankyou Elaine for taking the time to post your 5 Star review :) We pride ourselves in customer service and quality. Its great to know we have exceeded your expectations from sales through to constru... Read more
ction. We hope you and your family enjoy your new home for many years to come.Similar opinion? Write a review on ieatwords.com.au!
MarcoSydney, NSW
- 3 reviews
- Verified customer
Would I build with them again?: YESSS!!
This is review from us as young couple as a first eye witness to our first time ever to build our first home. Lots of prior 3 years of research on who's excellent, average and everything in between) a lot of rejection to what I though was straight flat block I bought on my own. I was given a brush off non official referral from a another builder that refused to take me on because of my local council location (old western sydney suburb). When I saw the better built homes quality at the display home at oran park, I felt at ease of what I was expe...Read more
cting. After that, from sales to site construction, the process and guiding through was down to earth to vip treatment by each of the staff. So a big thank you goes to: neal, jeff, lesley, mel, renee, emma, lauree and of course our site manager peter who all paid attention to every thing from the little details to everything that we wanted during the process. I must say that better built took the reasonably narrow block that I had and said no problem. They went to council with detailed paper work, they estimated 10 weeks and came back with approval in 6 weeks! I thought that was a record (personal experience). I must admit they move reasonably fast in comparison with other various comparisons with other building homes experiences I heard off. They pay attention to everything and document everything as well as any excellent builder should. They're very understanding to a reasonable measure, you want to "Prep" your house for a smart home future, they'll help put provisions you say you need. We loved the process they walk us through out the whole a-z process and a little bit more. There financial account is also accurate. If there is a dollar they're not going or didn't use. You'll find them telling you and crediting it. If all builders are like that we would be in heaven of home building "Experiences" in australia. We loved the weekly report update. There build quality workmanship are also top of the mark for what you choose. All we had to do was let them do the job they do best. We thought we loved the finishing of our house. Better built also have multiple rechecking process of the final workmanship of the final outcome of the finishing. Our family and friends loved our home. Would I build with them again yes. No hesitations. I now know that jayden and aaron (who we never met). Have a good team working for them, also a backup centred knowledge file arrangement should any staff member leave. My suggestion goes to them never ever change your client current experience process from start to finish as your grow. My hat and our appreciation goes to better build homes for being the builder they are. Thank you and best wishes. I'll see you again with a smile any time.1 comment
Jayden S.Better Built Homes
Hi Marco, Thankyou for your kind words and we promise we will never change our customer experience process. It has been an absolute pleasure building your dream home. We wish you many happy memories in your Better Built Home for many years to come.
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Questions & Answers
Cathy R.asked
Hi, do you build in Sutherland Shire area post code 2232? We are looking for builder of hampton style house in a slope land.
Regard, Cathy
1 answer
Jayden S.Better Built Homes
Hi Cathy, if you could email [email protected] with your build address details, he would be more than happy to take a look at it. Regards, Better Built Homes.
VJ SHAasked
Hi, do you take house extension work ?
Regards
VJ
1 answer
Paul S.Better Built Homes
Hi VJ,
Thank you for your enquiry.
We do not do home extensions, we are new home builders.
Good Luck with your extension.
Better Built Homes
JoFasked
Do you build Acreage Homes/Country.Hawkesbury area?
1 answer
Jayden S.Better Built Homes
Hi JoF, thank you for your query. Yes we do build Acreage/ Country Homes in the Hawkesbury area. We’d love to help you on your building journey. Our new home sales consultant will be able to help you with any other enquiries. Please call 1300 100 922. Alternatively you can visit our website on https://betterbuilthomes.com.au and submit your enquiry through our contact form.
Regards,
Better Built Homes
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Paul S.Better Built Homes
Hi David, Thanks for your kind words, We hope you enjoy your home for years to come and appreciate your 5 star review.
All the best
BBH Team.