BGC Residential are offering reviewers a $100 Bunnings or Coles Myer Gift Card. Reviews can be both positive and negative. Reviews that have been written between June 17th, 2017 and December 31st, 2018 may have received this incentive. (Previous incentives: January 1st 2017 to June 16th 2017 - $100 Bunnings or Coles Myer Gift Card; November 10th 2016 to December 31st 2016 $250 Bunnings or Coles/Myer Gift Card.)
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- Verified customer
Thanks BGC Southwest!
As first time home builders we were a bit nervous about building, but we didn’t need to worry with BGC. Communication was amazing and we felt as though we could ask anything. From the slab down to hand over we were very impressed. In the middle of our build we were overseas for quite a long time, our supervisor CJ FaceTimed us to show us our lovely new cabinetry! Talk about amazing service! Thank you BGC for working with us to achieve our vision... we are in love with our new home! 10/10 would recommend.
1 comment
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The reviewer stated that an incentive was offered for this review
- Verified customer
Good and Bad, but overall satisfied
The design and applications process for our 3 units was protracted and lengthy taking many months, in some way due to the city council and the builder not having good communications. Throughout the process we made several requests regarding the placement of, or changes to utility services due to strata partner complications, but these were largely ignored - although we were told they would be included in the plans. This would prove to cost us down the track. When building did commence it was quick, maybe too quick as the slab had hardly been ...Read more
laid before the bricks were placed on top, apparently this is customary in the trade however. On the 1st inspection, some areas of the brickwork concerned us, whereapon we were told these issues would be rectified (they weren't). The finished product was what we considered good value for money, except for the final internal wall render finish and paintwork in all the three units, which we considered appalling. Three attempts were made to better this, and in the end we accepted what could only be described as very ordinary work in this area. We were told by senior company officials this standard was considered acceptable, this was disappointing. Throughout the process our Construction Consultants were always there to quickly and professionally answer or relay our questions or concerns, and this was a highlight. Overall the build demonstrated good value for money and was finished in good time (9 months).1 comment
Kacy B.BGC Residential South West
Hi Marc,
Thank you for leaving your review. In regards to your concerns if you wish to discuss further, please email us on [email protected]. All the best for the future.
... Read more
Kind Regards BGC Residential South West
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MarcSouth West, WA
- Verified customer
Love our bgc home
Would like to say a big thankyou to the team at BGC residential southwest for managing our build, not only was the workmanship second to none but the quality was also very much admired not only by us but by others that have and watched the build as well, only had a couple of issues which were sorted out promptly, the company handled them In a very professional and prompt manner.
1 comment
Kacy B.BGC Residential South West
Hi Marc,
Thank you for your review and congratulations on your new home! We are pleased to hear you are happy with our high standard and workmanship. All the best for the future.... Read more
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SarahSouth West, WA
- Verified customer
Thank You BGC Residential Southwest!
Thank You BGC Residential Southwest! We love our new home! The process from planning to handover was smooth. The build was completed promptly and we were kept up to date with the progress and where things were at. We were well supported to make decisions regarding design and also all of our questions were answered. Staff were friendly and available so when we needed to get things done we could! As first home buyers were really happy with our experience with BGC.
1 comment
Kacy B.BGC Residential South West
Hi Sarah,
Congratulations of your first home! We are so pleased to hear you are happy with your experience and were well supported throughout your building journey.... Read more
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HaileySouth West, WA
- Verified customer
We love our new home!
We are very happy with our home everything we asked for we got and it was finished with high standard to detail and personalised to our wants and needs. The end cost was actually less then what we were first told wich was a bonus. And from slab down to key hand over was only 5 months. Very fast.
1 comment
Kacy B.BGC Residential South West
Hi Hailey,
Thank you for your review and congratulations on your new home! We are pleased to hear you are happy with our high standard and attention to detail. All the best for the future.... Read more
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Stuart crossSouth West, WA
- Verified customer
They have been very helpful through the process of the build and have replied to my queries in a timely manner
They were easy to deal with and I’m happy with the quality of my build and my estimated cost was higher than final cost the staff that I dealt with were incredibly thorough Ben Golowyn from the south west office was amazing and helped us every step of the way with selecting what would suit us best
1 comment
Kacy B.BGC Residential South West
Hi Stuart,
Thank you for your review and congratulations on your new home! We are pleased to hear you are happy with our high quality workmanship. All the best for the future.... Read more
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TaneekaSouth West, WA
- Verified customer
Great house, bumpy process
We built through BGC because my husband was staff at the time and we promised things as he was an employee. We found we weren’t treated as clients and much of what we were promised did not happen. When the slab did eventually go down, the build was quick with a few bumps along the way (many of the issues were pre-construction). Overall, while we had issues along the way (some being rectified by maintenance) we are pleased with our house.
1 comment
Kacy B.BGC Residential South West
Hi Taneeka,
Thank you for leaving your review, we are pleased to hear you are happy with your new home. In regards to your concerns if you wish to discuss further, please email us on mail@bgcsouthwest... Read more
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LucieSouth West, WA
- Verified customer
Happily living in New home.
I chose BGC as my builder due to there great prices and lovely house designs. The planning process did take awhile, but was very detailed and professionally done. Once the slab was laid, the house was built really fast. All the tradies have done a nice job with the house. All my enquiries/ worries were delt with quickly. There was no budget blow outs or extra costs during the building process. I am very happy with my new house.
Thank you BGC.
1 comment
Kacy B.BGC Residential South West
Hi Lucie,
Thank you for your review and congratulations on your new home! We are pleased to hear you are happy with our high quality workmanship. All the best for the future.... Read more
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BennSouth West, WA
- Verified customer
BGC Southwest build
Happy with the build from start to finish, communication was very good throughout each stage of the build and the workmanship is pretty good to.....the only thing i am disappointed with was being told i couldnt change the location of my A/C unit and now its blocking my only side access and i have to pay to have it moved but other than that I'm happy with the build.
1 comment
Kacy B.BGC Residential South West
Hi Ben,
Thank you for your review and congratulations on your new home. We are pleased to hear you are happy with your build from start to finish. We wish you all the best for the future.
... Read more
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JamieSouth West, WA
- Verified customer
First home buyer build
From once I spoke to the sales person I new that BGC new what they were doing, From the start date the administer was great always updating me on every step of the process and the online portal is a great idea I work away and I can stay up to date with everything as there is photos uploaded all the stages. The building supervisor was great new his stuff and helped fix any little problems. The quality of the house and workmanship is top notch and I would highly recommend BGC. But the one thing that let my house down is the internal painter he done a crapy job but I have told it will be fixed. Overall very happy.
1 comment
Kacy B.BGC Residential South West
Hi Jamie,
Thank you for your review and congratulations on your new home! We are pleased to hear you would recommend BGC Residential South West and you are happy with our high quality workmanship. Enjoy your home and all the best.... Read more
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WinsSouth West, WA
- Verified customer
Excellent Service
We approached BGC South West in November 2018 enquiring on how they could help us build our first home in Treendale, Australind. Ben Golowyn was so helpful in choosing the land and house package that could match our budget. Him and his team helped us choose the location and the house design that suited our life style. We changed the choices several times until we settled for the final one and Ben was very patient and understood us. Ben also helped us to organise the finance for the house and land. From the beginning they promised us that it wou...Read more
ld take about 12 months from the initial contact with them until the house is finished and handed over. Later on, Christie Robinson joined as the pre start consultant and she did a very good job in helping us choose what we wanted our house to look like including the material we wanted to use. Her advice was so valuable. We made a lot of changes which she understood. The team at BGC South West did everything they could to ensure that we got the final product that we wanted. Christie was good with communication and always there to answer questions. Even though I spend a lot of time away from home I found the building process easy as communication was key and Christie was on top of the situation. The construction of the house started within the time that was promised and Taryn Stone was always there at every stage helping us and giving updates. We attended meetings at site during construction. The Post Construction meeting was in November 2022 with Rhys Nemeth the construction supervisor, who showed us everything and asked us if there was anything we were not happy with. He answered all our questions. We were pleased with our house that was completed within the budgeted/agreed cost and collected the keys in early December 2022 as promised and have since moved in and enjoy living in it. Everyone at BGC Southwest was helpful and we would definitely recommend them to anyone who want to build in the South West.1 comment
Kacy B.BGC Residential South West
Hi Wins,
Thank you for your review, we are so glad you are happy with your new home and would recommend us in the future! Enjoy your home and all the best.... Read more
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ShanineSouth West, WA
- Verified customer
Excellent communication
I am a first home buyer and I am nearly at the construction stage of my build.
I just wanted to express how happy I have been with the communication and dedication to customer service from BGC New Homes Consultant, Tracy Cracknell and Pre-start Consultant, Christine Robinson.
After listening to exactly what I wanted, to suit my lifestyle, Tracy designed a floor plan that ticks all the boxes for me. She is always friendly and I feel like I can come to her and be open and honest in what I want. Working up north while this was going on, Tracy we...Read more
nt above and beyond to help make this a smooth and enjoyable process for me. I highly recommend choosing Tracy Cracknell as your New Homes Consultant! Christine become my Pre-start Consultant later in the process and was straight onto it. She is quick to reply and process things. She has an eye for detail and has an initiative to point out things that would work better or things that I missed. This made me trust that she would look after me. I look forward to the build!1 comment
Kacy B.BGC Residential South West
Hi Shanine,
Thank you for your review! We are pleased to hear you are happy regarding communication and dedication to your new home build. We wish you all the best for your building journey.... Read more
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- Verified customer
BGC South West - Quality, value and a great build experience
We would definitely recommend BGC South West.
Nicky was a great help from the start with the design. Nicky's communication with us throughout the process was first class.
Taryn our construction consultant and CJ the site supervisor were always helpful and tried to tend to your queries as quick as possible.
The quality of the finished product is faultless, even on the first walk through there were minimal repairs that needed tending to.
If we were to build again in the future BGC south west would be on the top of the list for us.
1 comment
Kacy B.BGC Residential South West
Hi Cakey,
Thank you for your review, we are so glad you are happy with your new home and would recommend us in the future! Enjoy your home and all the best.... Read more
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DarrenSouth West, WA
- 3 reviews
- Verified customer
BGC a disappointing experience from start to not yet finished!
After our initial contact with BGC South West, it took three sales reps, a sales manager and approximately five months to draft a modified version of the Margs in readiness for the signing of contracts, there was also a necessity to scrutinise their final costings due to significant duplicated pricing and to make matters worse their appointed surveyor over specified both the wind and corrosion ratings, that is until we made them aware of their glaring error.
It took approximately nine months from signing contracts to slab down as even minor a...Read more
mendments as requested by the local shire took 2-3 weeks turn around each time. The brickwork was drawn out to six weeks with obvious errors such as missing windows, knocking down and re-building numerous walls, attempting to finish the brickwork at 28 course when the drawings clearly showed 31 with the supervisor initially stating that I was incorrect prior to conceding the error and removing the finished single course and rebuilding to the correct height. The issues continued with the brickwork for over a year with numerous teams trying to improve the finish and no less than 4 acid cleans which has also damaged the paintwork and glazing. We had numerous issues with the plumbing ranging from 2 bathtubs fitted 50mm off-centre in the hob and incorrect basins to more serious matters such as blocked drains with human waste coming up through the showers and baths and a gas leak under the cook top which took several weeks to repair whilst already residing at the property, which then brings in to question their compliance checks.2 comments
Kacy B.BGC Residential South West
Hi Darren,
Thank you for leaving your review, We understand our Construction Manager is in contact with you regarding the outstanding items.... Read more
Kind regards BGC Residential South WestHi Kacy
We've been in regular contact with the Construction Manager at the Southwest office since the construction phase of the process which is approximately eighteen months.
I suggest you ask for a... Read more
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LeanneSouth West, WA
- Verified customer
Affordable & happy
My partner & I are happy with our new home, the workmanship & build quality is of high standards, we would be happy to recommend BGC to friends. We found the communication was excellent with CJ our supervisor & when phoning BGC's head office the ladies were very helpful. We found BGC is affordable and would build with them again.
Issues we had however was there were weeks where there was no workmen on site, we thought this could've been managed a bit better. Also when we wanted to add more electrical points within the allocated time frame, we ...Read more
1 comment
Kacy B.BGC Residential South West
Hi Leanne,
Thank you for leaving your review, we are happy to hear you are happy with your new home. In regards to your concerns if you wish to discuss further, please email us on [email protected]... Read more
om.au. All the best for the future and we hope you enjoy your brand new home.Similar opinion? Write a review on ieatwords.com.au!
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NathanSouth West, WA
- Verified customer
The quality of the finished house is very good.
I would be happy to recommend BGC Residential South West to others looking to build a new house.
The build was managed well for the most part and the overall workmanship of the finished home is of very high quality. The quality fittings and fixtures used throughout the home really improve the finished product.
I would caution those looking to build with BGC Residential South West to ensure that everything you have in writing - emails, past revisions of plans and variations - is transferred onto the final plan and schedule before signing the co...Read more
1 comment
Kacy B.BGC Residential South West
Hi Nathan,
Thank you for your review and congratulations on your new home! We are pleased to hear you would recommend BGC Residential South West and you are happy with our high quality workmanship.... Read more
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SarahSouth West, WA
- Verified customer
High quality and value for money
Our rep Ben was extremely knowledgeable and was very understanding that this was the first home we have built. He also worked within our budget! The pre-start rep Chrissy was wonderful and offered lots of options to upgrade at our discretion/budget. She was very helpful! But, the admin team member at the end of the build... I felt any time I called for an update I was wasting her time or my questions were silly, and when I report my flooring looked NOTHING like the sample she only sent me photos of it closer. I wasnt offered any options or giv...Read more
en any empathy. CJ was our site supervisor and we felt very lucky as he was kind and very thorough! But, the backyard is scattered with lots of tradie rubbish which isnt great for the kids!! But we would build with BGC Residential South West again as the affordability and quality is great for first homebuyers and Post-construction had no hidden costs!1 comment
Kacy B.BGC Residential South West
Hi Sarah,
Thank you for leaving your review, we are happy to hear you would build with us again and like the affordability and quality. In regards to your concerns if you wish to discuss further, ple... Read more
ase email us on [email protected]. All the best for the future and we hope you enjoy your brand new home.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Relaxing
My partner and I built through BGC Residential South West as we found they had good quality materials and well priced. We had a fantastic team from start to finish, easy to get along with and they were there for everything we needed... Even those annoying constant questions I had. Our house was built a little over 6 months and we cannot fault it. We had the pleasure to meet most teams who worked on our property and ALL of them were pleasant and hardworking.
We had absolutely no issues building with BGC and we would highly recommend them to anyone!
BAC18/0534
1 comment
Kacy B.BGC Residential South West
Hi Lauren,
Thank you for your review and congratulations on your new home! We are pleased to hear the team was fantastic and were there to cater for all your needs.... Read more
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Tim matthewsSouth West, WA
- Verified customer
Very happy with my house
Very happy with my house
It’s got an amazing feel to it the finance side of things was very helpful but was very unhappy with the state of back yard with all the rubbish and building stuff left behind (ie screws nails off cuts of roofing not fun for the kids
2 comments
Kacy B.BGC Residential South West
Hi Tim,
Thank you for leaving your review, we are so pleased to here you are very happy with your home and the feel. In regards to the rubbish in your backyard if you wish to discuss further, please ... Read more
email us on [email protected]. All the best for the future and we hope you enjoy your brand new home.Ok thank you
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- Verified customer
A Happy Customer
We completed two side by side homes earlier this year with BGC South West and were more than happy with both houses. Whilst the building was taking place we were based in Perth and were kept informed via the portal which kept us updated on a regular basis. We were lucky enough to have CJ as our site supervisor and could not fault his dedication to the task.
I believe we came out on time and on budget
1 comment
Kacy B.BGC Residential South West
Hi Cathy,
We are so pleased to hear you had a wonderful experience with BGC Residential South West, we wish you all the best for the future and hope you enjoy your brand new home.... Read more
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Questions & Answers
Claytonasked
Who is the painting contractor for Albemarle Lithium site in Kemerton?
No answers
Aussiebloke34asked
Now that BGC is for sale, what happens to the "Lifetime (true lifetime, for as long as you are the owner you are covered, not just 25 years) structural warranty?
1 answer
Kacy B.BGC Residential South West
Hi,
Thank you for your question.
BGC is a multi-billion-dollar group and from time to time we divest assets. However, this doesn’t impact BGC’s core business.
Our clients receive a Lifetime Structural Warranty on their new home, giving peace of mind for the lifetime of the occupancy. The warranty is provided in addition to any warranty or guarantees imposed by law and in particular the guarantees implied by Australian Consumer Law.
Our building contracts specify that in the event of a change in the ownership or control of the builder, the Lifetime Structural Warranty will continue.
Kind regards,
BGC Residential South West
Martinasked
Everything thing was good But I asked a few times that my carport be a coarse higher due to me having a transit van and at the time the first guy said it would cost another $1000.00 to raise it. OK fine Then the next per person I.spoke to told them the carport must be kept higher.Anywaay the last handover carport was standard height.I phoned the lady I was dealing with she said you signed off on.it.I hand to.buy a smaller car for my carport.Told customer portal but no.response. Any ideas?
1 answer
Kacy B.BGC Residential South West
Hi Martin,
Thank you for your question.
We would like to follow up on this for you. Please send your job number and a summary of the issues you are having to [email protected] so we can look into it further.
We are more than happy to help with any questions you may have.
Warm regards,
BGC Residential South West
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Kacy B.BGC Residential South West
Hi Brooke,
Congratulations on your first home! We are so pleased to hear you are happy with your experience and were well supported throughout your building journey.... Read more
Kind Regards BGC Residential South West