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DavidGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great price, Great service
I bought a generator on-line and needed to get it from Cairns to Melbourne. I got three quotes for freight and BHF were literally half the price of the other two. Sure, I had to wait a bit longer for it, but I saved heaps and it still came within a reasonable time. Highly recommended.
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SashiGCampbelltown
- Verified customer
Super fast turnaround
Fast, efficient, friendly customer service, reasonable cost, and reputable firm (TNT). Will definitely use again.
Marie called me within the hour from when I filled in the online form to give me a quote. We sorted out everything over the phone,and she emailled the con note and labels to me within 30 minutes. My boxes were picked up from the printing warehouse in Artamon within a couple of hours of that call ( the printers told me what time the boxes were picked up) and delivered late morning the next day to my office in Campbelltown (toda...Read more
y). From first call to delivery, it's been just over 24 hours. You've saved me the time taken to drive there and back, the petrol costs, the toll costs and the stress of driving across Sydney in traffic and I was able to actually get ahead on my work, rather than being the courier.Similar opinion? Write a review on ieatwords.com.au!
Jase hill
- 2 reviews
- 11 likes
- Verified customer
Dodgy
Was using EGO but thought i would give BHF Courier a go.. big mistake seemed cheap but later on i got charged twice from my credit card for over size but boxes were checked and double checked... im coming back ego couriers as ive never had trouble with you
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Clare
- 3 reviews
- 9 likes
- Verified customer
Avoid Avoid Avoid
Rude, unhelpful service. Uncollected freight which, yeah, is a BIT of a problem, but you have an even bigger problem in your call centre judging by the way I was spoken to this afternoon. Unbelievably poor attitude from a [name removed] calling himself the manager, who ended the call by hanging up on me. You haven't heard the last from me, I want my money back from you.
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NickMountain Creek
- Verified customer
Used BHF same day interstate service
I sent a Same Day time critical package with BHF Couriers. Sending the package was an easy and professional service.
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CustomerGreater Melbourne (Inner), VIC
- 10 reviews
- 11 likes
- Verified customer
Problem resolved
After a delay in picking up my item l posted a poor review on here, within 10 minutes l received a phone call from BHF and the situation was resolved, very professional and acted swiftly, they went out of their way to make sure the problem was fixed. Then they contacted me to make sure my item was picked up, this came to a financial loss to BHF, so in my opinion they went the extra mile to ensure customer satisfaction, well done BHF.
1 comment
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- Verified customer
Excellent Service
What a great company to deal with. Martin should be awarded employee of the month, polite and professional, updated me with the delivery all the way. I will be using your company again and will recommend your professional service.
Sally - City Coast Plumbing and Maintenance Services
1 comment
martin b.BHF Couriers
Thank you for your comment Sally! We'll be sure to let Martin know that he has done a great job! Thanks again and we look forward to working with you again in the near future.
BHF COURIERS.
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- Verified customer
A great experience at a time when we needed co-operation and understanding
product review, our booking no was 483502. We damaged our caravan on Monday morning the 11th Feb. we are leaving for Tamworth tomorrow the 14th Feb. to be pointed we were desperate to have the parts here in Wangaratta Vic, by Tuesday night, I rang and spoke to the manufacturer and his method was to send it express by transport. I obtained BHF Couriers number on google and phoned a most delightful girl and explained my problem.
From that time on it was just so easy and stress free for myself and my wife. BHF collected the part 42Kgs at 3pm i...Read more
1 comment
martin b.BHF Couriers
Thank you so much for your kinds words. We are so happy that we were able to help you, especially in a time of great need. From all of us as BHF, we hope you have a fantastic trip!
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- Verified customer
Best Transport Company in Australia
What an awesome experience! Friendly staff, efficient and super professional. Excellent communication from start to finish. Thankyou so much BHF Couriers and Staff my parcel arrived on time as promised. I will pass your company on to as many people i know. Thanks again!
2 comments
martin b.BHF Couriers
Wow! What a compliment. We truly appreciate it and look forward to working with you again. Regards, BHF COURIERS.
There is no doubt that I will be using BHF Couriers again and spreading the word about BHF. Most Outstanding Transport Company in the industry.
Thanks Again!
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positimothyAU
- 3 reviews
- Verified customer
Complete Waste of Money and Time
I'd give it negative stars if I could.
I needed 15 boxes sent from Wollongong to Melbourne. BHF did nothing but arrange TNT to deliver them from Wollongong to Melbourne airport, and then some dodgy local guy from Melbourne Airport to me.
So first off, by midday day the day before pick up, they had not even sent me the address labels and connote etc So I called them and asked what was going on and they said they might not do it until 5pm. I said well what if there is a problem with the labels etc. They said it will be fine. I called them a...Read more
t 3.15pm and said I really wanted them to send them to me now because we fly to Melbourne the day after the boxes are due to be picked up and I had no way to deal with any delays. The person was super irritated but actually did it an hour or so later. Of course they had made a mistake. They got the pick up address wrong even after I had them repeat it back to me when I made the initial order. I called them back and the first person I spoke to just didn't care and said they'd get someone to call me back. Of course they didn't do that. So I called back again half an hour later and that took me more than 30 mins to convince the person to actually do something. That person said they'd call me back when they'd confirmed all the changes. Of course I had to call back myself at 4.45pm to confirm. That was just the start of a nightmare with BHF. When I made the original order, BHF wouldn't give me any times or even a time window. I waited around all day when having the boxes picked up. I asked the TNT driver who picked up the boxes about being given time windows and he said they know before 6am the day of pick up or delivery where they will be within about half an hour and that they call their customers with a 1 hour window for both pick up and delivery. He also said they send the connote and labels within 24-48 hours and never leave it as late as the day before 'in case anything goes wrong of course' were his words. I also gave BHF specific instructions that I wasn't actually at the delivery address because the house didn't have any power connected and that I needed at least 30 mins to get there. The customer service person at BHF said they'd make a note for the delivery driver. Then, on the day of delivery the guy that delivered them in Melbourne called me very irritated and very rude asking where I was and telling me he didn't get paid to wait around for me. Anyway, when I arrived, I looked inside the delivery guys van and my 15 boxes were literally strewn all over the back, either he literally just chucked them all in or the guy drives like a maniac. At least half of the boxes had large holes and rips. These boxes made it all the way from Sweden to Wollongong in 100% perfect condition, they were very expensive, very strong double walled shipping boxes. I had damaged items, some irreparable. Don't bother using this company. Just call a real courier company direct. It will be cheaper, faster, less stress, you'll get actual service if you need it and you wont get some dodgy guy that trashes your valuables.5 comments
martin b.BHF Couriers
Bhf couriers business is about doing the best for its customers.
I would like to discuss this matter and hopefully resolve this issues you have.
best regards
calling me and saying things like "I know where you live" and issuing me with legal action is not exactly what I call wanting to resolve an issue.
martin b.BHF Couriers
This person has not used our company and has issued a dishonest review against us, we have issued him with a legal letter today and will commence action immediately.
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JamayaBrisbane
- 2 reviews
- Verified customer
Fantastic Service - Very Happy Customer!
Had to send a large box interstate rather urgently. The staff were very helpful and I was given a variety of options and prices. BHF arranged same day pick-up and a very fast delivery. As this was a third party booking, they were happy to take the contact details of the pick up and delivery locations and keep in contact with them.
Spoke to 2 different people who were both lovely and very helpful. They sorted out my problems quickly and answered all of my questions. Both were professional and efficient and took all my details without any erro...Read more
rs or delays. After having to cancel a previous booking with a different company due to poor service, and having great difficultly finding someone who could turnaround quickly, BHF was like a breath of fresh air. I feel like the staff went out of their way to help me - I will definitely be using BHF again!1 comment
martin b.BHF Couriers
Thanks Jamaya! Your words are too kind! We are looking forward to working with again in the near future.
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- Verified customer
Great Service,fantastic driver
Requested assistance at 11am to move some large containers by the end of the day as this was of high importance.
After contacting numerous companies with no luck, I found BHF and I am glad I did.
They went above an beyond in ensuring my delivery was delivered that day.
The driver I can not thank enough he was extremely helpful and patient and assisted us at both ends above what would be expected.
I recommend BHF for all your courier needs and will be using BHF for any of my courier needs in the future.
1 comment
martin b.BHF Couriers
Thank you for your review John! We are glad we were able to help! Looking forward to working with you again!
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Daniel R.Melbourne
Very quick turnaround and great price
BHF offered a great price and after reading some reviews here I was a bit hesitant but their customer service was great and very responsive. The actual transport was very quick and item arrived well. Would recommend.
1 comment
martin b.BHF Couriers
Hi Daniel, Great to hear. Thank you very much for your feedback and we look forward to working with again in the future. Thanks again, BHF COURIERS.
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Absolutely Amazing - and from the back of beyond!
Thank you so much for picking up our very fragile carved french bed from Broken Hill and delivering it to Sydney quickly, and with not a mark on even the packaging. Your delivery person took the bed right up to our daughter's flat, and then phoned me to tell me he had delivered it. WOW!
We were very impressed with both the price (VERY reasonable compared to others) and the delivery time. I had expected it to take much longer from such a far off town. You really can do 'anything from anywhere' and we sincerely thank you for your organisation, friendly service but most of all - efficiency.
Karyl & Henry Zawartowski
Broken Hill NSW
1 comment
martin b.BHF Couriers
Hi Karyl & Henry Zawartowski, Thank you so much for your friendly and kind comments. We look forward to working with again in the future. Thanks again, BHF COURIERS.
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BHPSSydney
Timely delivery and excellent service
Our company has dealt with BHF Couriers several times and have always had fantastic and friendly customer service and deliveries safely on time. Always easy to deal with and their prices are great! Highly recommend this company.
1 comment
martin b.BHF Couriers
Thank you for your comment. We greatly appreciate it. BHF COURIERS.
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Totally excellent!
I use bhf to ship our snowsports equipment around Australia. Been excellent nothing damaged (unlike dhl) prices are good. I drop it to their depot easy as. Transit times are generally quicker than they quote.
1 comment
martin b.BHF Couriers
Thanks for your comment. We look forwarding to working with you again.
BHF COURIERS.
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Speedy Delivery! Awesome Service!
I used BHF Couriers to send an item from Sydney to Darwin, called up and spoke to a very nice gentleman that walked me through the process of what I needed to book in my job. Once I called back with my dimensions and weight, I spoke to a lady that booked it in with me and just like that it was booked in!
My item reached my loved ones in Darwin in excellent condition and had no problems with BHF! I am going to recommend them to all my friends and use the again next time I need a reliable and great courier!
1 comment
martin b.BHF Couriers
Thank you very much for your feedback. We greatly appreciate it. BHF COURIERS.
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Ian HudsonHunter Region, NSW
remarkable customer relations
Marie,
How i would like to thank you and all the team at BHF on such a remarkable customer relations into having my computer delivered to me.
I have the computer in my room now and thank you so very very much for your time and services into arranging the pickup/delivery.
I am so very thankful of this and hope to again do business with you in the near future.
A great job well done to all at BHF and thank you so very much.
...Read more
1 comment
martin b.BHF Couriers
Hi Ian, thank you so much for your lovely comment, we really appreciate the positive feedback. We look forward to working with you again in the future. BHF COURIERS.
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J. Nicholson Job number Gold Coast
Excellent service
I phoned BHF Couriers today to obtain a quote for shipment of boxes to Victoria. I received an instant quote plus extremely efficient, friendly service. Even though it was late morning, I was able to make the booking for the same day pick up. The courier arrived only a couple of hours later .... no fuss, excellent service, stress free ... I will definitely be recommending BHF Couriers!
1 comment
martin b.BHF Couriers
Thank you! Great to hear. We look forward to dealing with you again. BHF COURIERS.
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used twice, charged FOUR TIMES
twice I have used BHF couriers for shipping packages inerstate and both times I have recieved "extra charges" appear on my account 2 weeks later with no explination whatsoever, upon complaining I was informed packages were oversize even though the dimensions and weight were 100% correct. I have been asked to send "proof" i am not lying.
Avoid this courier at all costs. you have been warned!!!
8 comments
martin b.BHF Couriers
Hi there,
We would like to resolve this issue. If you could please contact BHF on 1300888243 we can have a look into both of your bookings and work together to resolve this.... Read more
Please be informed we receive remeasured sizes and weights from our depots. We work on a trust basis that the correct dimensions and weights are provided to us by our customers. If the sizes or weights come in larger from the depot, this is when we charge. If you contact our office as soon as possible we will be happy to assist with your issue. Thanks, BHFI have tried to resolve this with BHF directly and have been asked for "proof" for shipping details including weight and dimensions, my exhaustive efforts have resulted in NOTHING. Had I known the cou... Read more
rier company was going to dispute package weight or size I would have taken photos BEFORE shipping. Its not too late for me to provide proof I was correct, you are charging me based on an assumption that I am incorrect, and I as the australian consumer am guilty until proven innocent. Reading above this is one of MANY of the same stories, perhaps you need to review your communication strategy as it appears you have many unhappy customers.martin b.BHF Couriers
Do you have a job number or any sort of reference so that I can have a further look into your extra charge?
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martin b.BHF Couriers
Thank you for your comment. We are so glad we could resolve the issue and apologise for any inconvenience caused. The last thing we want are unhappy customers so we strive to do what we can to make our customers happy!