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disapointing
unfortunately never read reviews of this company and thought they would be able to manage a simple job of delivering a well packaged painting that had managed to get from Melbourne to Perth via another company completely unscathed. Not only did they not deliver to my address initially, they also managed to damage it.. When contacted they were rude and disinterested claiming that I needed extra insurance. Why? so that the driver would take more care. Surely they should treat everyones parcels and packages with a degree of respect. Not even an apology.
6 comments
martin b.BHF Couriers
Hi Jackie could you please provide the job number so we can investigate this and I promise you will be happy with the outcome.
Thanks
you have already examined this and consumer protection has contacted you and you refuse to acknowledge any responsibility. Any attempts made by them since has been met with a brick wall of silence. Job Number 70241
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- Verified customer
Thank You
Great service great price . I highly recommend . Big thanks as stuff arrived on time and with out a problem
1 comment
martin b.BHF Couriers
Thanks Beau, great to hear. We look forward to dealing with you again. BHF.
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JackSydney, NSW
- 7 reviews
- Verified customer
Overcharge
Overcharge my paypal without notification and re delivery fee is double which my original quote, this is so stupid, going through ACCC with this,
4 comments
martin b.BHF Couriers
Could you please provide us with a job number so we can check the validity of the consignment please?
Rude customer service and now you want my consignment to validate? Go away please!!
martin b.BHF Couriers
Sorry I would like to conform your job so I can help you. Without the consignment number I cannot do this!!
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Paper EskimoSydney
- 2 reviews
- 3 likes
Excellent service and Price!
We have a distribution business and regularly use BHF Couriers to deliver urgent goods nationally. Quotes are handled professionally and orders are delivered on time and in great condition.
1 comment
martin b.BHF Couriers
Thank you Paper Eskimo. We truly appreciate your comment and look forward to doing business again with you in the future.
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David BlevinsSydney
Outstanding Service
Was make all so easy a great service. Faster delivery than expect and everyone.
Cheaper than other couriers around Sydney .
Thanks again
Regards
David
1 comment
martin b.BHF Couriers
Hi David,
Thank you very much for your comment.
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B jeweled toysPadstow
- 2 reviews
Really lives up to there slogan ANYTHING ANYWHERE ANY TIME!
I own an Adult toy shop and use these guys to deliver my products to clients all the time!
Fast and effective
And friendly staff helping me on the phone!
Thanks BHF team
1 comment
martin b.BHF Couriers
Thank you for your response, we value your option and hope you use our business again.
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Sophia Bakersydney
Fast Friendly and Extremely helpful!
I had a mirror which i sold on eBay. It was very large and i could not fit it in my car! so i went on google and found these guys along with others they did me the best price and helped me with some advice on how to package it!
The mirror made it across sydney safe and sound and the fast service allowed the buyer be extremely happy! THANK YOU BHF COURIERS will be in touch soon with my next buyer :)
1 comment
martin b.BHF Couriers
Thank you for your response, we value your option and hope you use our business again.
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Lollyworldcafe Horsley PLollyworld cafe
Fantastic fast and friendly service
Thank you Bhf Staff, for your fast and relieable service. Our lollies turn up perfect everytime you guys are amazing. Regards lollyworld cafe Horsley Park
1 comment
martin b.BHF Couriers
Thank you for your response, we value your option and hope you use our business again.
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Great customer service
I have experienced great service. Faster delivery than expect and everyone I spoke to in the office was always very helpful and full of advice. Thanks again Bhf.
1 comment
martin b.BHF Couriers
Thank you for your response, we value your option and hope you use our business again.
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- Verified customer
Do not use this courier!
Sold on overnight delivery - even dropped off directly to the depot to expedite with labels attached, and did not deliver. When i called at 11 pm i was told i would get contacted soon. I called again only to learn that they have some random take messages for them all night and they only work until 5 pm. Critical documents for overseas travel and completely grounded.
1 comment
martin b.BHF Couriers
Could you please provide us with a job number so we can check the validity of the consignment please? Also we would like to
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PhillipeKiama downs
Possibly the worst experience that I have had with ANY courier company.
As multiple people have been caught with the same issue that has inconvenienced me, I will keep this simple;
Purchased an item, quote received for the specifications provided, 2 weeks after receiving the item, BHF decided to deduct a charge directly from my debt card for... I wouldn't be surprised if you could guess at this point by the extent of these concerns, though the obvious: 'Wrong dimensions / Weight'.
My main issue is that they deducted the amount over half an hour BEFORE they invoiced me, and the fact that this second payment wa...Read more
s 2 weeks AFTER I received the item. Honestly would steer clear of this company to say the least, and by the rating of the business on this website just furthermore ads to my speculation of how this business is truly going. Haha2 comments
martin b.BHF Couriers
Could you please provide us with a job number so we can check the validity of the consignment please?
Job Number: 453185
booking number: 453185
invoice number: 454819
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Great Follow up
I ordered x2 boxes by mistake, should of been 3. Only 2 got delievered as the sender advised she made the driver take the thrid. The customer service was awesome, not only from the admin girls but the drivers. If you want your items to be safe fast and get the extra lil help when needed got with these couriers. Again thank you for all your follow up and help. Saved me!
1 comment
martin b.BHF Couriers
You are very welcome glad to have assisted you.
Regards
Marie BHF Couriers
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A rushed Visa for China
BHF Couriers were fantastic. We are a business in Far West NSW that needed highly sensitive documents moved in and around the city. Jessica kept in contact with us over the few days it took to organise the service. The costs were very reasonable considering the other options available to us. We are so impressed by their service and attitude we will indeed use them again and recommend their services to our local and international businesses. Many thanks again
Reliable, great attitude, well priced
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The dudeGold Coast
Superb Complete Drum Kit from Syd to GC
Surprised at the many low ratings for this Company. At first I felt a little nervous due to the functionality of the BHF website, but after dealing on the phone, and having a full Electric Drum kit picked up from Western Suburbs to Gold Coast in 2 days for the best price was just perfect for my needs.
I post this review as this No nonsense folks, I mean perfect timing & service for my needs.
One big tip about transporting goods with any company for that matter.
Always, have items packed secure, measure & weigh, then Double check again.
...Read more
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VipulAustralia
very good service
I organize a courier to pick up 1plt it was urgent job I asked so many transport company but cant make it on time bhf courier has done this job on time and very easonable rate. Thank you so much if u want to use fast and efficient service go with bhf courier once again thank you.
fast and cheap service
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Jen
- 2 reviews
Very happy.
Couldn't take parcel with me on plane so looked online for courier. Was having trouble with on line form, when received a call from a very helpful lady who organised pick up (Friday) quickly and professionally at a reasonable price. Collected same day. Only problem was tracking. Unable to connect to tracking page. However, parcel arrived that day (Monday). Couldn't fault the service and will definitely use them again and recommend to others. Also, TNT truck drivers were friendly and helpful.
Professional, fast and reasonably priced.
Problems with tracking.
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AvoidBHFBrisbane
Don't waste your time
The only thing BHF Couriers have done efficiently is take my money. Waited all day today for a courier to arrive and nothing. Rang them nothing they can do until the morning. Can't even comment on their "courier service" yet as my package still has not been collected and BHF are unable to give me an answer. Unless you have days to waste please don't waste your time
Their customer service is a disgrace and so far my package has not been collected
3 comments
martin b.BHF Couriers
Hi,
This is unfortunate that this circumstance has taken place and we would like to rectify the issue. Perhaps if you could give our office a call with your details such as job number or a description... Read more
The package still hadn't left this morning. I have been in contact with your office numerous times and received no help from the staff each time I was told it would be rebooked. Your customer service ... Read more
is disgraceful and I will never recommend your services to anyone. I have had to sort this problem myself and wasted a couple of days doing so. It is unacceptablemartin b.BHF Couriers
Hi,
I think everything has been sorted thanks.
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Be very weary of BHF Couriers.
Booked a service, cost $195 item got delivered, then they claimed over weight and dimension. The item was exactly to the booked dimensions. It weighed 29kg it was sitting loose on a pellet all i can think is they added the weight of the pellet to the job. They charge to my credit card without permission an extra $165. Do not use these guys they will rip you off! Rang to complain said i had to provide photographic evidence then lodge complaint. Be very weary of bhf couriers.
Item was delivered
Added charge to my credit card of extra $165. Do not use these guys they will rip you off!
1 comment
martin b.BHF Couriers
Could you please contact me on 1300888243 Martin and we will try to fix the situation
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WazNewcastle
I recommend them no prob!!!!!
I looked at bhf reviews before booking & was wary due to some of the story's told.....I decided to get a quote anyhow as I had struggled to find someone to meet my pick up requirements(out of hours & a weekend) from Vic to hunter region!! Staff were very helpful from the getgo...price was more than reasonable,service was as I was told it would be..phoned an hr before delivery to insure I was home. COULD'NT BE CRITICAL OF ANYTHING!!!! Well done bhf.. U r recommended by me!!!!!
Reliable..inexpensive...
1 comment
martin b.BHF Couriers
Thank you for your kind comments, people only tend to wright if they have a unfortunate experience.
Thanks again.
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Mav
- 3 reviews
- 7 likes
Tracking
Just crazy...why as the receiver of a parcel being shipped to me using this mob I cannot use the senders tracking number on their "BHF" bland webpage to see where its/my package/parcel/freight is at? Every other courier or freight company allows you to do this simple procedure...BHF waste of space!
1 comment
martin b.BHF Couriers
We have taken your criticism and fixed the problem, we thank you for your feedback.
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martin b.BHF Couriers
Could you please contact us my name is Martin on 1300888243 and we will be happy to resolve this issue!