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Reviews

4.6

19 reviews
5
(15)
4
(1)
3
(2)
2
(1)
1
(0)
  • Product Quality
    4.8 (10)
  • Return Claim MadeYes (0) · No (15)
  • Shipping
    5.0 (3)
  • Customer Service
    5.0 (1)
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Prue S.

Prue S.Central Highlands and Goldfields, VIC

Excellent

published

Prompt friendly assistance from online store. They didn't have the item I was after in stock but was able to contact the Warehouse see if they had any in stock and then called me back to advise. Also offered me information on an alternate product. Competitive pricing, prompt cheap delivery and delivery driver was bright and cheerful.

Product Quality
Shipping
Return Claim MadeNo
Patto

PattoDarling Downs, QLD

  • 6 reviews

Freindly Staff Know their Products. Top Marks

published

Super Friendly. Know their Products. More then happy to help . Stick to the store that gives you great Service. Help keep locals in jobs Keep shops in the region. Win Win for us all.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBoonah
See all answers
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Thanks Patto. We love helping our customers. Our stores is locally owned and your support is much appreciated. You are welcome anytime!

Alison

AlisonWide Bay-Burnett, QLD

Unreliable

published

Products still haven’t arrived a week after being told they were dispatched and I have not received an email for tracking. Great communication in confirming products but fail in delivery.

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

The reviewer stated that an incentive was offered for this review

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Lyn

LynNorth Queensland, QLD

Great Service

published

Went into the store and viewed prices. Was actually advised to look at prices at the online store which to my amazement were much cheaper. Because the actual store in my town had the washing machine that I wanted to purchase I paid for it online but had it delivered the same day from my local store. They installed it for me and took my old machine away. Great and extremely helpful SERVICE service all round.

Return Claim MadeNo
Store LocationBowen
Rowen

RowenVictoria

Very disappointed

published

The website said they would fit the new appliance and remove the old one. Not so -we had to pay a tradesman to swap them over and pay tip fees.

Return Claim MadeNo
Store LocationDaylesford
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Rowen. Thanks for the feedback. Apologies for the confusion and misunderstanding. We have since updated the language on our website to remove any confusion. As a goodwill gesture would you please call into the Daylesford store.

Alistair

AlistairNorth Queensland, QLD

  • 2 reviews

Saved $$$$ by buying on line

published

I was looking for a Clothes Dryer and had searched in stores. When looking up the model online to get reviews I noticed the online price was a LOT cheaper. I ordered and payed for it that day and was able to pick up in store that afternoon..

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Alistair. Only too happy to help. Hope to see you again sometime.

Ralph

RalphTenterfield NSW

  • 3 reviews

The way to go for goods on special deals.

published

Saw on line an excellent price for a LG tv I wanted. I went to the Bi-Rite store in our small town to purchase one to find they did not have what I wanted in stock. As the special price had only two days to run, l was advised to buy and pay on line and the tv would be delivered to their store. The system worked seamlessly.
Within an hour of placing the order, I received an email confirmation followed by a phone call on the following day. The tv was delivered and installed by the local store on the day advised. Can’t fault Bi-Rite’s on line system or the assistance given by the local store.

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Ralph. We love helping our customers. Happy that our systems worked as expected. You're welcome anytime.

Jackie

JackieSydney, NSW

Good way to buy

published

I bought a washing machine and was happy with the service including the delivery.
I was kept informed about order and delivery throughout the transaction by email and then phoned on the day of delivery

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Jackie. I'm please you had a great experience. Hope to see you again sometime.

Yachtie

Yachtie

  • 2 reviews

Good service

published

Ordered washing machine on line but due I was told to a computer malfunction was delivered a couple of days later than originally promised.
Young chaps who delivered machine were helpful and courteous and installed machine ready to run

Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Thanks for the great feedback. You are welcome anytime.

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Lorraine

LorraineNorthern Territory

Brilliant

published

This was such an easy way to shop.Living remote can be costly when we need white goods. So purchasing online was perfect. The service was friendly & welcoming. Thanks for making life easy.

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Lorraine. Remote living has its drawbacks sometimes... but online shopping doesn't have to be one of them!! Thanks for the great feedback. You're welcome anytime.

Excellent Service

published

Ordered a French Door Fridge. Got a call the next morning (due to Christmas shutdown period). I was provided with details of available stock and delivery times etc. Had the delivery to my door next day.

Product Quality
Shipping
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Jacob. Thanks for the great feedback. You are welcome anytime.

Excellent prompt & friendly service

published

Fast, efficient service both online & pickup instore, along with great competitive pricing. Ordered online & within a matter of a couple of hours, had been called to confirm order & received notification that my product was ready to pickup. Highly recommend.

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Fiona. So pleased you had a great shopping experience with us. You're welcome anytime.

KBJ 2020

KBJ 2020South East Queensland, QLD

Customer service

published

Excellent customer service by store and the delivery people. Friendly and only to happy to help. Recommend Bi-Rite to anyone. Prices comparable to any of the major retailers. Thank you.

Product Quality
Shipping
Return Claim MadeNo
Karen G.

Karen G.Far North Queensland, QLD

Great Service

published

Ordered a product online. Very fast response time. Was offered a similar product for same price at nearest store. I still wish to buy the original product.
Followed up by Bi Rite first thing Monday morning as stated and product ordered.
Courtesy call by nearest store on same day.
Very impressed with their customer service.

Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Karen. Pleased we could assist. You are welcome anytime.

Joan Kendall

Joan KendallRichmond-Tweed, NSW

Dishwasher

published

Efficient, friendly service with competitive pricing I ordered online but because it would have been cheaper if I had gone into the store I have been given instore credit recommend

Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Joan. Pleased we could help. Welcome anytime.

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Mary W.

Mary W.Central Queensland, QLD

The site is ok

published

The online site is good. But after ordering something click and collect, I still have yet to a confirmation on my order the only email I have received in to do a review. I just want to know my order has actully been placed.

Return Claim MadeNo
Mike H

Mike HWangaratta

A Fantastic Customer Experience at Bi-Rite Wangaratta

published

I was after an inexpensive vacuum for my daughter and all of the staff at Bi-Rite in Wangaratta couldn't have been more helpful and friendly. They did a great job of showing me the options based on what I was after, and I am very happy with my purchase and would absolutely go back again if in in need of any other electrical appliances. Well done Bi-Rite!

Shop LocationVIC, Wangaratta
Tine Keys

Tine KeysAU

  • 5 reviews

Reliable

published

We had a Fisher & Paykel washing machine for ten years and it never faltered. Unfortunately its working life was ended due to a severe electrical storm. We have replaced it with the current model Fisher & Paykel and are just as happy with this one. Also like the ease of being able to change between using the favourites cycle or a different cycle.
Its reliability.

raepat

raepatNortheast, VIC

  • 11 reviews
  • 8 likes

A great little shop.

published

Questions & Answers

wrinklygranny

wrinklygrannyasked

Online store

I placed an order online and just wanted to know how long for pick up

2 answers
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi. Not sure if we just spoke with you, but please send and email to [email protected] and we are only too happy to assist.

Prue S.
Prue S.

Hi, my nearest store is approximately an hours drive from where I live and they didn't have the item in stock at this store at the time I ordered. They ordered from Melbourne and delivered to my place in about a week, which I thought was really impressive. Cheap delivery too. I feel if they had stock in this store at the time and I lived locally, delivery would have been quicker. Will definitely purchase from again. Delivery times can depend on a lot of factors too. I bought a dryer, so quite a large item.

Shazni

Shazniasked

Online store

I’ve ordered a toaster from you’s online and haven’t had a confirmation email or estimated date of delivery, is that normal?

1 answer
Shona_Olivia
Shona_Olivia

This happened to me. They have now told me my order was cancelled but haven't said why.

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