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Reviews

4.4

90 reviews
5
(72)
4
(5)
3
(2)
2
(0)
1
(11)
  • Sender or ReceiverSender (88%) · Receiver (12%)
  • Delivery Time
    • On Time (49)
    • Late (4)
    • Never Arrived (3)
    • Early (2)
    • Unacceptably Late (1)
  • Delivery Arrived in Good ConditionYes (96%) · No (4%)
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Reviewer Photos & Videos

  • Verified customer

Top service

published

Big Post approached our business recently to give them a go, like many other freight brokers, but there was something different with there approach, so I went the next step and checked them out.
We received cheaper freight rates through BP than we could get from our regular freight company and if by chance we had a problem with a shipment, the back up service is second to nun.
In our competitive industry, the freight component is an important factor and we have been able to pass on benefits to our customers.
Phil



1 comment
Big Post
David V.Big Post
Celeste D

Celeste DGreater Melbourne (Outer), VIC

  • Verified customer

The best service by far!!!

published

Everything you want from a company to whom you are trusting to send out customers orders. Fantastic customer service. Unbeatable rates! Easy to use online portal. Fast response rate. I highly recommend Big Post!!



1 comment
Big Post
David V.Big Post

Thanks for the awesome feedback Celeste. The trust of our customers is very important and it's great to know how happy you are with the service!
Sam

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Luke K

Luke KGreater Melbourne (Inner), VIC

  • Verified customer

Great service and communication

published

I've been using Bigpost for a couple of years now and I can certainly recommend them. They provide great service, communication and their online portal is easy to use and navigate.

1 comment
Big Post
David V.Big Post

Hi Luke, appreciate the feedback. As a long-term customer it's always important to know how you're feeling, and it's really good to know that the team (and the portal) continues to impress. Looking forward to the next delivery!
Sam

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  • Verified customer

Thanks Big Post, thanks Olivia

published

what your getting is a freight manager, no more waiting on hold for 20 mins with freight companies to find out where customers orders are. They follow up, chase up and call you back. They also notify you if deliveries appear to take too long so you can keep your customers on the back foot before they come at you on the front foot. From a salesman's perspective their service is very very handy.

1 comment
Big Post
David V.Big Post

Hi Rhys, thanks so much for letting us know about Olivia's awesome service. We know how great she is and it's awesome that our customers think so too. Make sure to let us know if you need a hand with deliveries in the future.
Sam

  • Verified customer

Great service - Simone

published

Delayed delivery of consignment on Northline. Fantastic service from Simone, with keeping us in the loop and pushing for delivery on her end where possible. Quick replies and honest & open feedback! One of the easier and more positive experiences we have had with freight forwarders :)

1 comment
Big Post
David V.Big Post
Scarlett

ScarlettDandenong

  • 3 reviews
  • Verified customer

Convenient & Reliable

published

We recently posted the incorrect part Job ID 341105 (which is currently on way back to us). Contacted Big Post and James kept us in the loop and was extremely helpful. Packages are always picked up on time, are traceable and you are able to speak to customer service, if there are any concerns. There are different options for delivery and parcels are actually delivered. We began using Big Post, because of the continuing unreliability and frustrating procedures dealing with Australia Post. A special mention to the TNT driver that does our area. I would highly recommend these guys to anyone that still values customer service.

1 comment
Big Post
David V.Big Post
Kristy

KristyGreater Melbourne (Outer), VIC

  • Verified customer

Helpful Staff, Cheap Rates, Great Service

published

I have just recently begun using BigPost in my business after a friendly call from Lincoln asking us to give them a go. I have found the service great, the costs are cheaper than what I have been paying and if I need to call there is no wait time on the phone like some other courier companies. Website is easy to use and navigate. Can I suggest that an email with the tracking number be sent to sender and receiver (if email address provided) so that its just a click on a link to track. Keep up the good work.

1 comment
Big Post
David V.Big Post
  • Verified customer

Savings and Service - Absolutely Brilliant!!!

published

Being introduced to BigPost by one of our retailers, OMG, the money we have saved since switching over to them has been amazing. Eleni helped us out through all the early stages of getting set up on the portal, and her help, was perfect. We can not recommend BigPost enough, and look forward to them adding even more freight companies

1 comment
Big Post
David V.Big Post
Crawf

CrawfMelbourne

  • 2 reviews
  • Verified customer

Easy To Deal With!!!

published

The quoting and Booking system is very easy to use compared to any other interstate freight companies we have used. Alan was brilliant when we were first setting up an account and has continued to support us when needed.

1 comment
Big Post
David V.Big Post

Hi Crawf, thanks for the great feedback! I'll pass your comments to Alan he'll really appreciate them.
Regards, David.

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  • Verified customer

Exceptional service by Emily!

published

Emily was very helpful and prompt in her replies. Resolved our query within minutes. Exceptional service! Could not have asked for better service. Yes, supplied with accurate information. Received connote within time

1 comment
Big Post
David V.Big Post

Hi Luke, thanks for letting us know how great Emily has been! She is always ready to jump in and help our customers, no matter what they need. I'm sure she will continue to give you the excellent service that our customers have grown to love.
David

  • Verified customer

Efficient online booking and competitive price

published

Big post is way better than the courier company I used to deal with.
Customer service is always nice and helpful.
And I'm impressed by the efficiency of their online booking system.

1 comment
Big Post
David V.Big Post
Val S.

Val S.South East Queensland, QLD

  • Verified customer

Stress free delivery!

published

All information has been accurate and we have been very happy with the service.
Deliveries were picked up on time, we are happy to recommend this service.
Our contact person has been very helpful and is available whenever we have any questions.

1 comment
Big Post
David V.Big Post

Hi Val, thanks so much for the review. We are always here to help, so make sure to get in touch even for the small questions you might have. Looking forward to the next successful delivery!

NICK

NICKGreater Melbourne (Metropolitan), VIC

  • Verified customer

Price is better than other competitors, and service is pretty good :-)

published

We used to use other similar companies, but now all changed to Big Post now. At least from my end, their price is better than Transdirect and interparcel.
All the couriers we booked from BigPost come to pick up on time. One of the Sales Representative, Lincoln, helped us a lot and fast response as well.

1 comment
Big Post
David V.Big Post

Thanks for the review Nick. We love having you as a customer and Lincoln was especially pleased to know you appreciated his work. Looking forward to more jobs soon!
David

  • Verified customer

Excellent service provider

published

Our company deals mainly with Eleni, she's always extremely helpful and we're very happy with the service provided. Packages are picked up on time and if we have any problems, queries, they're always handled expediently.

1 comment
Big Post
David V.Big Post

Hi Guys, what great feedback! Eleni is a fantastic member of the team and it's always nice to hear that our customers think so too. Make sure to stay in touch if any queries come up - we are always happy to help!
David

Michelle

MichelleSydney, NSW

  • Verified customer

Excellent Customer Service

published

Can't fault the service of BigPost and very responsive to questions. Great Value and easy to read invoices showing itemised jobs. Website is extremely easy to use and pricing is excellent. Highly recommend using BigPost.

September 18th 2020 Update: Fantastic Customer Service

Always fantastic service, nothing is too big or small, love working with Bigpost and Katie for all my freight needs as I know if there is any issue they are only a phone call or email away. Thanks for all your help :)

2 comments
Big Post
David V.Big Post

Great to hear from you Michelle. Our user-friendly platform is something we have worked hard on, and it's good to know it's working! I have passed on your feedback to the staff and they are looking forward to the next delivery!
David

Michelle
Michelle
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Hannafords

HannafordsGreater Melbourne (Metropolitan), VIC

  • Verified customer

Top notch courier service

published
1 comment
Big Post
David V.Big Post
Sonia

SoniaSouth East Queensland, QLD

  • Verified customer

Big post friendly staff extremely helpful and happy to assist

published

We recently started using big post as our freight provider our packages are delivered on time. They haven't misplaced one. Happy with the staff they are always chatty and helpful.

1 comment
Big Post
David V.Big Post

Hi Sonia, thanks for the kind words. We have loved working with you so far and I'm glad your deliveries have been smooth sailing. Our staff love chatting to customers and are always there to lend a helping hand if you need it.
David

Nathan F

Nathan FPerth, WA

  • 2 reviews
  • Verified customer

User friendly and great support

published

Great options for various transport companies.
The website is user friendly and can be used to obtain transport rates very quickly so that we are able to get back to our customers.
Rarely any issues and if there is, the support team always assist promptly.

1 comment
Big Post
David V.Big Post
Craig APW

Craig APWGreater Melbourne (Metropolitan), VIC

  • Verified customer

Elenicent | All in one freight solution

published

A great company that allows us to have a single freight solution for our business. Eleni has been super accommodating and we are excited to continue to work with the Big Post Team.

1 comment
Big Post
David V.Big Post

Hi Craig. thanks for the review! Eleni has always been extremely helpful and is a great member of the team. We can't wait to continue working with you too!
David

Hussein Jaafar

Hussein JaafarSydney, NSW

  • Verified customer

Great service! Very user friendly website

published

Big post are always on top of their game! brilliant staff who go over and beyond for us :) We highly recommend using Bigpost for any company regardless of their size.

1 comment
Big Post
David V.Big Post

Hi Hussein, thanks so much for the kind words. Our staff are always willing to take the extra steps for our customers and it's great to hear that you think so too.
Thanks again,
David

See all Big Post reviews

Questions & Answers

JOHN T.

JOHN T.asked

We were expected the item to be delivered today and no one called us.

1 answer
Big Post
David V.Big Post

Hi John, I'm sorry to hear you were not contacted. Can you please provide me with your Big Post job number and I'll look into your delivery for you?
Regards,
David

Get an answer from our members and Big Post representatives

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