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Reviews

4.4

90 reviews
5
(72)
4
(5)
3
(2)
2
(0)
1
(11)
  • Sender or ReceiverSender (88%) · Receiver (12%)
  • Delivery Time
    • On Time (49)
    • Late (4)
    • Never Arrived (3)
    • Early (2)
    • Unacceptably Late (1)
  • Delivery Arrived in Good ConditionYes (96%) · No (4%)
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Reviewer Photos & Videos

Jen

JenRiverstone

Best freight company I've ever used!

published

We send pallets and parcels all over Australia - Bigpost is by far the best company I have dealt with. From their customer service to their rates it's fantastic. Goods are delivered when they say they're going to be and if there's a delay they do not hesitate to let you know. If ever there is an issue, you just give customer service your booking number and they do the rest! Highly recommend using Bigpost.



Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Wonderful to hear Jen! I'll pass your feedback to the team here at Big Post. Regards, David.

Philip Wang

Philip WangEpping

  • 2 reviews
  • 2 likes

Terrible service won't use them again

published
Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Hi Philip, I'm so sorry to hear about your lost freight. I'll investigate this with our Customer Service Team and we will be in touch with you as a matter of priority.

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easy, fast, accurate.

published

multiple items sent every day without any glitch nor drama. happy customers make business easy, well done BIG POST. special thanks to Andrew Harrington and his team.

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Thanks for the wonderful compliment Darren, I'll make Andrew aware of your feedback!

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Mitch C

Mitch CSydney

Great Service! Highly Recommended

published

I had an urgent delivery that needed to get to a job site on time. Toll Express (booked well ahead of cut off time) decided not to show up to collect (without any contact), which placed the whole job in jeopardy. Alan stayed back at work until well after 7pm to assist me with the problem. We solved the issue, delivered the goods to the Toll Depot, and all was back on track. These guys are a great example of customer service, and the reason I have moved away from dealing direct with freight companies. I'm happy to recommend them. Thanks!

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Hi Mitch, thanks for the great feedback, you've made Alan's day!

great online system

published

ordered some goods from interstate and used these guys to get it to brisbane. great online tracking with email notifications. extra charges were applied for hand unload but understand its a charge from the courier not bigpost.

Sender or ReceiverReceiver
1 comment
Big Post
David V.Big Post

Thanks for the review Katrina. We appreciate your feedback and we are happy to hear you enjoyed our tracking updates.

Richard

RichardEdithvale

  • Verified customer

The worst delivery company I have ever dealt with

published
Sender or ReceiverReceiver
1 comment
Big Post
David V.Big Post
Kirsten

KirstenSouth East Queensland, QLD

  • 6 reviews

Watch out for the charges after the job

published

The service is fine but the additional charges after the job is completed for "Manual Handling Fees" is excessive. At $60 an item it gets very expensive very quickly.

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Hi Kirsten, I'd be more than happy to look into this charge for you. Please advise which invoice or job number it relates to and I'll give you a call. Regards, David.

Nick

NickMarrickville

  • 5 reviews

Best Company Around

published

Honestly It so hard to find a courier company with good customer service. If they say the will call you back they will. I signed up with Allen (he puts the Tran in transport) most helpful person iv ever met . Nothings ever a problem. Its good to know when something does go wrong you can call a number & speak to a real person.

Sender or ReceiverBoth I send and receive
1 comment
Big Post
David V.Big Post

Hi Nick, thanks for your wonderful compliment, you've made Alan's day!

Fantastic service

published

Have had freight before through big post great sevice very fast next day delivery
Would like to use more often if possible
Fastest freight service some we have used some just dont care
Cheers bill

Sender or ReceiverReceiver
1 comment
Big Post
David V.Big Post

Thanks for the compliment Bill, great to hear you enjoyed your Big Post delivery!

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Mick

MickMildura

  • 5 reviews
  • 2 likes

Exceptional service

published

I recently bought a new cement mixer and was contacted by Big Post that they were delivering my mixer and let me know when and where I would be able to pick the mixer up . I received email updates keeping me informed regarding the whereabouts of my mixer . Excellent service and highly recommended. Regards Mick Caldwell.

Sender or ReceiverReceiver
1 comment
Big Post
David V.Big Post

Thanks very much for your feedback Mick! We're glad to hear you're happy with our service.

Page 5 of 5
See all Big Post reviews

Questions & Answers

JOHN T.

JOHN T.asked

We were expected the item to be delivered today and no one called us.

1 answer
Big Post
David V.Big Post

Hi John, I'm sorry to hear you were not contacted. Can you please provide me with your Big Post job number and I'll look into your delivery for you?
Regards,
David

Get an answer from our members and Big Post representatives

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