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Best freight company I've ever used!
We send pallets and parcels all over Australia - Bigpost is by far the best company I have dealt with. From their customer service to their rates it's fantastic. Goods are delivered when they say they're going to be and if there's a delay they do not hesitate to let you know. If ever there is an issue, you just give customer service your booking number and they do the rest! Highly recommend using Bigpost.
Terrible service won't use them again
I posted a product via this company a week ago, they said the product will be delivered on the next day but as you can predict, nope. They said they lost the item after I called them a few times. They suggest me to do a one-day-delivery for another product which will cost more. I understand that it might happen some time so I used their service once again. Unfortunately, they said they lost the item again dramatically so I decided to never use their service again and trying to get them to pay my lost for that 2 products. I showed them the invoi...
ce for that product but they refused. They can only pay whatever I spent for this imported product before tax and all the other fees they said. So, stay away from this company if you can and hopefully this review will help some of you guys make a better decision.
Great Service! Highly Recommended
I had an urgent delivery that needed to get to a job site on time. Toll Express (booked well ahead of cut off time) decided not to show up to collect (without any contact), which placed the whole job in jeopardy. Alan stayed back at work until well after 7pm to assist me with the problem. We solved the issue, delivered the goods to the Toll Depot, and all was back on track. These guys are a great example of customer service, and the reason I have moved away from dealing direct with freight companies. I'm happy to recommend them. Thanks!
- Verified customer
The worst delivery company I have ever dealt with
Organised for delivery of a bulky item via BigPost. Was told item was being delivered on Tuesday so arranged a day off from work, got to midday and I hadn't heard anything so I called. Was then advised it wouldn't be coming on Tuesday and they couldn't tell me when it would be. Gave instructions for item to be left at the front of my house. Delivery attempted the next day but driver didn't read instructions and arranged for re-delivery. Phoned bigpost again and advised that it would be here today. Have phoned a few times today, each time someon...e said they'd call me back - they never have. Phoned finally, spoke to a manager and was advised its not in fact coming today (again) and that they couldn't guarantee when it was coming (again). Was advised that they deal with third party's and essentially it's not their problem whereupon it was pretty much, thanks good bye. Zero ownership of the issue from anyone I spoke to at BigPost compounded by a complete inability to follow through on what I was told would happen. Would advise anyone thinking of using this company to hire a van and pick it up yourself, it will be a whole lot eaiser.
Best Company Around
Honestly It so hard to find a courier company with good customer service. If they say the will call you back they will. I signed up with Allen (he puts the Tran in transport) most helpful person iv ever met . Nothings ever a problem. Its good to know when something does go wrong you can call a number & speak to a real person.
I recently bought a new cement mixer and was contacted by Big Post that they were delivering my mixer and let me know when and where I would be able to pick the mixer up . I received email updates keeping me informed regarding the whereabouts of my mixer . Excellent service and highly recommended. Regards Mick Caldwell.
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