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Reviews

2.4

68 reviews
5
(20)
4
(1)
3
(5)
2
(4)
1
(38)
  • Product Quality
    3.4 (41)
  • Return Claim MadeYes (4) · No (52)
  • Shipping
    2.3 (28)
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Amanda

AmandaSydney, NSW

  • 3 reviews

Fast delivery

published

Thank you for the fast delivery for our order. I wasnt expecting it to be delivered this fast im very happy. I will be using the on line service again. Thank you

Product Quality
Shipping
Return Claim MadeNo
Mel

MelSydney, NSW

  • 4 reviews

Purchased items were out of stock, received empty product

published
Product Quality
Shipping
Return Claim MadeNo

Impressed with customer service and prompt collection of my items

published

I
First time online shopper due to current situation . place a cluck and collect order amd items were ready in a few hours on same day very satisfied with my shopping experience.

Product Quality
Return Claim MadeNo
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NK

NKNew South Wales

  • 2 reviews

Worst experience ever

published

Have been trying to make a purchase online using a gift card. Have made numerous calls to "Customer service" but no one has any suggestions on what to do they just pass you off to someone else. No wonder the business is in trouble if customers can't make online purchases!

Return Claim MadeNo
Keith

KeithDarwin, NT

First Class

published

We needed to furnish a unit interstate and due to travel restrictions, were forced to do it online. We tried to place an order with a large national home furnishings store (Spotlight) and they could not have made it more difficult. It was as if they didn't want the business. We then tried Big W and have subsequently placed two orders both of which have had a 95% fill rate, with notification to pick up within 3 hours of order placement. Emails acknowledging order placement, any out of stocks, tax invoice and notification of when ready to collect all within 3 hours - outstanding.

Product Quality
Return Claim MadeNo
Ashmac51

Ashmac51South East Queensland, QLD

  • 5 reviews

Very slow delivery

published

I bought a simple small toaster from Big W online in Brisbane. Took almost two weeks to be delivered to a Brisbane suburb.
Never waist my time with their delivery service again. Will buy elsewhere.

Return Claim MadeNo

Never order online!

published

5 calls 3 email. No item, no refund as yet. Should of seen the red flags when they didn't send me receipt. They were happy to take my money. Plus they told me to ring up the vendor to chase it up. Not happy. With there was a no star option. Now I have to organise another birthday present. 2 weeks of chasing and now being quarantined my son might not get a present in time.

Product Quality
Shipping
Return Claim MadeNo

Stock Levels Not Accurate & You Will Be Out of Pocket Up to 20 Days. Website Poorly Built.

published
Shipping
Return Claim MadeNo
Amanda F.

Amanda F.Sydney, NSW

Non existent service

published

First time buyer. I should have checked reviews before ordering from BIGW. Never again! Not only did they ignore my next day delivery (which I paid extra for) but they also decided to drop off at the nearest PO and not the residence requested. NOT ACCEPTABLE AT ALL. Can’t be relied upon and no apology to boot. AVOID at all costs! You are better off shopping elsewhere.

Product Quality
Shipping
Return Claim MadeNo
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Suzy

SuzySydney, NSW

Excessive Delivery Fees

published

I've always liked Big W as a store to get good priced, well know branded products. I've shopped online before for smallish items and have been happy with the service. Today I decided to try and avoid the mayhem of the stores and carparks and order some dog food online. I get that these are heavy and bulky items, however, when the delivery charge came up as $128.00 for Sydney inner west, I decided this was not a good idea afterall. I can get heavy, bulky items from Catch in Melbourne for significantly less cost. I saw on their website that some online orders are provided by their third party partners. Regardless of who is fulfilling the order it's a ridiculous delivery charge. Clearly they don't want to do these types of online orders.

Shipping
Return Claim MadeNo
Lyn

LynGreater Melbourne (Metropolitan), VIC

Still awaiting my refund 3 weeks later

published

Tried to cancel my order within 24 hours of placing it. Was advised I could either reject the item when it arrived, or accept it and return it myself. I rejected it and now it's been more than three weeks and I'm still awaiting a refund. I have written to Big W three times and I'm told the issue has been expedited! Never again!

Return Claim MadeYes
O.O

O.OGreater Melbourne (Metropolitan), VIC

  • 9 reviews

If no stock, why sell?

published

Purchased 6 cans of Glen 20 for pickup. They sent me a email saying they don't have stock. I called them for a explanation but they transfered my call to 3 different people and no one helped. Then they just hung up! I eventually did get a full refund but why the hell you try and sell something if you don't even have the item? Idiots

Great service ! So speedy.

published

I placed an online click and collect order on Friday night and then by 11am I received a text message to come and collect. The fellow at Top Ryde Big W was super efficient and a happy person.

Product Quality
Return Claim MadeNo
Judy

JudySydney, NSW

  • 4 reviews

Won't ever buy my lace from there again

published

Wanted some lace, I asked the guy couldn't be bothered to answer me so I rang to ask them why don't they get more in they still couldn't tell when It was coming in, no wonder they are closing the stores down, they can't be bothered, found it cheaper on line else where

Product Quality
Return Claim MadeNo

Fulfillment issues need sorting out!!

published

Spent time online placing a large order, carefully selecting which items were listed as AVAILABLE from the store I wanted to collect from. Order went through and the very next day my order was cancelled as NO items were available. Very frustrating customer experience. And a generic email stating the order was cancelled and funds will be returned within 5 working days. Sort your fulfillment issues Big W, to stop pissing off customers!

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Penny S.

Penny S.

  • 2 reviews

Very Poor, Zero Star Rating

published
Return Claim MadeNo
Honest Reviews

Honest ReviewsMetropolitan Adelaide, SA

  • 8 reviews

Love BigW

published

BigW online and retail store is amazing.
Always love shopping.
Customer service is excellent and products for pick up or delivery always on time.
Been a long term customer of Bigw.
Thank you BigW

Product Quality
Return Claim MadeNo
Lorraine

LorraineTasmania

Fast Postage

published

I found their service to be extremely fast. I live in Tassie ordered on a Wednesday and it arrived on Friday, the same week and it came from Melbourne. I can't even get an order that fast from here is Tas from another big store. Their postage cost is very reasonable, half the price of the other big store I order from. Will definitely order from again.

Product Quality
Shipping
Return Claim MadeNo
Breeana

Breeana

  • 3 reviews

Fast shipping

published

Fast shipping,always receive confirmation email for shipping a day after ordering,always comes in a fast time and packaged greatly,never had a problem with them befor,will continue ordering and shipping from
Big w

Product Quality
Shipping
Return Claim MadeNo
Ali

AliGreater Melbourne (Outer), VIC

  • 4 reviews

Good service, Delivery on-time

published

I had bought online so the offers were good, website was easy to use and navigate. AfterPay option was available. Good product range and variety. Promotional materials available. On-time delivery

Shipping
Return Claim MadeNo
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Questions & Answers

Ginnys cleaning Service

Ginnys cleaning Serviceasked

Big W Online Store

I run my own cleaning company and am searching for toilet paper and antibacterial wipes for my elderly clients,just wondering if you have these items in stock for pickup of delivery. Kind Regards GCS

1 answer
Fired Up
Fired Up

Sure

Dianeh

Dianehasked

Big W Online Store

i missed out on getting x3 copes of the Wiggles book 'Mind your Manners'. Is there anyway i can collect books for grandchildren? Thanks

1 answer
Fired Up
Fired Up

Probably not

Elijah

Elijahasked

Big W Online Store

Hello I order some baby wipes from Big W online store and paid for it. How come I haven’t recieve any update email about my order if confirmed or not. If I it’s delivered or not. Where can I get info about it? It has already debited my account yesterday.

1 answer
Fired Up
Fired Up

As per their website

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