Big W Online Store Questions & Answers

I run my own cleaning company and am searching for toilet paper and antibacterial wipes for my elderly clients,just wondering if you have these items in stock for pickup of delivery. Kind Regards GCS

i missed out on getting x3 copes of the Wiggles book 'Mind your Manners'. Is there anyway i can collect books for grandchildren? Thanks

Hello I order some baby wipes from Big W online store and paid for it. How come I haven’t recieve any update email about my order if confirmed or not. If I it’s delivered or not. Where can I get info about it? It has already debited my account yesterday.

I purchased item number 751185 on 5th Jan 20 went to pick item up not there however the item was charged to my paypal acoount via invoice number AUBW281412759 transaction number 97L21392CR909692B It seems the big w store knows nothing of it and I am out of pocket for $84.15 Please explain how this could happen?
Thank you
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I made an online purchase payment was made with master card. The next day I got email saying we have to reimburse your payment because card details could not be verified.