Hopeless and deplorable service.
Big W sells items despite having no stock. You only find out after you make inquiries. Big W expect you to accept that not all of your order can be fulfilled - and still charge you the same postage fees. Never again.

1. Ordered 18 Mayember;
2. Sent email 25/11- where is it?;
3. Advised 25/11 not all available;
4. Requested full refund 25/11;
5. Big W sent part order regardles 25/11;

This will be my last time ordering online from Big W. Ordering my PlayStation games ahead of release is great but what is the point if a game is released on the 15th and Im still waiting 5 days later for it to arrive ? Other places have pre ordered games arrive on the release date Big W just dont care. I will never order from them again.

I have used the BigW online shopping service many times and have always only had a great experience. I have used the home delivery option as well as collection in store with absolutely no issues. Products are always of high quality and the options online are great. What would be nice is a free shipping for orders over a certain value.

Today for the second time ever, I placed an online order with Big W for a Christmas gift for my grandson - and for the SECOND time, I was later informed that the item ordered was NOT available after they took payment. And I now have to AGAIN wait 3-5 working days to receive my refund. If an item isnt available, it should not be listed! 2 out of 2 aint bad Big W - no way I will return a third time!!!

As I am new to the whole online ordering experience I found it extremely easy to do.evereything was straight forward and the instructions were easy to follow. In store pick up was easy to arrange and do. No I have my new microwave with no hassles.

Ordered a product online. It was instantly paid for. Contacted later in day to say despite exhaustive search they couldnt find stock. Even though online listing showed stock available. Was told my money was refunded. Drove to the next BigW and purchased the item for cash. Checked bank statement next day to see original payment was made, then refunded, then taken out of my account again. Spoke to six staff over the course of a week. Still havent been refunded. Staff are rude and completely ignore customer enquires. Absolutely terrible service. Will never shop there again

Tried online shopping with them. Filled my basket with simple items like kids swimwear and towels, girls underwear etc. Was informed via checkout that most items couldn't be delivered to my postcode. What a joke. Why advertise these items online, then let customers place them in a cart but then deny delivery of product. What's the point of online shopping. Very frustrating thinking you've done a shop and be denied last minute when you go to edit your cart. Going elsewhere!!!!!

Big W have consistently delivered my books faster than any other company I have used. And their prices for books and shipping are amazing. I had one damaged book arrive, a new one arrived as soon as I returned the damaged one, so overall I am very impressed.

Click and Collect is usually very fast, with same day (after 4 pm) and next day pick up depending on what time the order is placed. However, Big W have chosen to go with either Click and Collect or Home delivery as the only two choices you get. Often this means if an item is out of stock in store or online, then you have to drop it from your basket in order to be able to complete the order. To me this is woefully inadequate, given that other retailers, like Best'n'Less and Target will fulfill orders by sourcing stock from their network of stores. Big W should really look into making their online shopping experience a seemless fullfilment experience for the customer.

After much internet searching, I found an attractive, yet inexpensive 24cm Decor planter pot and saucer that suited my needs precisely. Website has good pictures, product descriptions and prompt delivery.

Big w is great instore, lots of stock etc. Their online store is shocking, i cant even order car seats that they have in store online. Great when i can get to the store.

Always happy with the quality of my purchases from this retailer. Last few orders items have been listed as in stock online but when the order is processed it states not available which is frustrating. Goods usually arrive quickly though

I have seen condoms in the kmart store but for some reason they werent on the online store. In my opinion this is a safety issue. i needed condoms fast and kmart let me down. im a young bloke and i dont fancy having a baby at this age and big w helped me with that. thank you big w you protected me from making my girlfriend pregnant and protecting me from my girlfriends sti's. so dont buy from kmart they will dont care about you and if you rely on them to much they will probaby blue ball you. so 5 stars from me congrats to big w i love yall

I purchased 2 phones and 2 cases. I only received 1 case. I'm missing 2 phones and a case. Not happy it's ridiculous! I asked customer service what was going on and they said that I should check tracking to see if it was sent in different parcels. I checked and no it was apparently all sent together. However I was missing items. Poor online service so angry. Will be contacting the appropriate people if I am not refunded my money. I will update if big W fix this problem.

Bigw advertises on its website that orders for click and collect placed before 12:00 could be picked up same day after 4:00PM. Based on this statement I placed an order for a gift for my son. Despite 3 days have not received notification for pick up despite their website showing item available in stock. when I contacted online help desk they are saying we have asked store to expedite it though stock is available with them. Why make such exaggerated claims of same day pick up when they cannot fulfill this in 3 days even.

If I am able to select size, quantity and add to cart, the item should be available online for delivery. It wasn’t. If I was able to do the above and confirm payment, the item should be available and ready for delivery in due course. It’s not.

Don't show items as available when clearly they are not!